Slide 1

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Slide 2

Como voc se comporta diante de uma

situao crtica?
Como voc se comporta diante de uma
tragdia?
E diante da morte?
E gerenciando uma crise?
Qual sua qualidade de comportamento diante
situaes difceis?

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Slide 3

VOCE TEM EQUILBRIO

EMOCIONAL E QUALIDADE
COMPORTAMENTAL?

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Slide 4

Quando nosso
emocional , por
algum motivo,
abalado, perdemos
automaticamente a
nossa capacidade
de perceber o que
est no ar.

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Slide 5

As pessoas s fazem
conosco aquilo que
permitimos.
fundamental mudarmos,
entretanto ningum
muda ningum; nos
mudamos.

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Slide 6

O mrito supremo
consiste em quebrar a
resistncia do inimigo
sem lutar

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Slide 7

Voc tem as trs principais

caractersticas para ser um bom
gestor em momentos de crises e
conflitos?

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Slide 8

Iniciativa

a principal
caracterstica!
Ter iniciativa ser
proativo, fazer
acontecer

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Slide 9

Bom Senso
O Bom Senso vai muito alm da
capacidade de discernir o certo
do errado. O bom senso esta
diretamente ligado a capacidade
intuitiva do ser humano de fazer
a coisa certa, falar a coisa certa e
pensar na coisa certa em
momentos inusitados ou no

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Slide 10

Discernimento

Discernir
discriminar,
distinguir, conhecer,
avaliar, apreciar,
medir....Fazer a
melhor escolha!

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Slide 11

O que fazer?
Algumas dicas para situaes de crise ou conflitos:
Calma. Prepare-se, no saia falando sem saber o
que de fato aconteceu;
No Tema. Fale. Se voc no falar, algum vai falar
por voc, s que no necessariamente a verdade;
Mentir, Jamais. Quando pegos em uma mentira,
passamos a ser o culpado;
Assegure-se que esta sendo compreendido, cuidado
com termos tcnicos ou evasivas;

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Slide 12

No especule. No brinque.
No subestime.
Nunca passe a impresso de arrogncia ou
m f;
Jamais diga sem comentrios ou nada a
declarar

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Slide 13

O que no fazer!

Evite agir desta forma:

Estou sendo injustiado,
No problema meu
Me respeite ( no leve para o
pessoal)
No quero incomodar meu chefe
Isso no vai dar em nada( pense o
que pior um fim horroroso ou um
horror sem fim)
Legalmente estamos cobertos ( ter
razo no significa necessariamente
vencer)

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Slide 14

No negligencie: nada to ruim que no possa piorar

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Slide 15

"Em momentos de crise, s a imaginao mais

importante que o conhecimento." (Albert Einstein)

"Quando escrito em chins a

palavra crise compe-se de dois
caracteres: um representa perigo
e o outro representa
oportunidade." (John F. Kennedy)

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