Professional Documents
Culture Documents
LANGUAGE
POWER
GENDER DIFFERNCES
EMOTIONS
LANGUAGE
STATEMENT 1
SIT DOWN THIS SIGNALS HIGHER STATUS OF THE PERSON
UTTERING
THE STATEMENT ; PERHAPS IT INDICATES ANGER AND NO NEED
TO ENGAGE IN PLEASNTARIES
STATEMENT 2
I WOULD BE HONOURED IF YOU WOULD SIT DOWN THIS SIGNALS
RESPECT OR POOSIBLY SARCASM DEPEDING ON THE TONE OF VOICE
AND SITUATION
Referent power - is based upon the identification with the person who has the
resources, or the desire to be like that person. It could be regarded as imitative
power, which is often seen in the way children imitate their parents.
Legitimate power - is based on agreement on commonly held values which
allow one person to have power over another person, for example an older
person or one who has longer service or is seen to be charismatic.
Expert power - is based upon one person perceiving that the other person has
expert knowledge of a given subject and is a recognized authority in a given
situation as the engineer in a building project.
Coercive power - this enables a person to mediate punishments for others. For
example, to dismiss, suspend, reprimand them, or make them carry out
unpleasant tasks.
Reward power - occurs when a person has the capacity to offer or mediate
rewards to others as promotions, recommendations, praise or answers to
questions.
GENDER DIFFERENCES
GETTING CREDIT
TANNEN FOUND THAT MEN TEND TO CLAIM CREDIT THROUGH THE USE
OF THE WORD I .WHILE WOMEN ARE MORE LIKELY TO ISE THE WORD WE
EVEN IN SITUATIONS WHERE THEY HAD SPECIFICALLY TAKEN ACTIONS
THEMSELVES
AN UNDERSTANDING OF POTENTIAL GENDER DIFFERENCES IN THE COMMUNICATION
PROCESS WILL REMIND CHANGE MANAGERS TO REFLECT ON THE ACCURACY OF
THEIR ASSUMPTIONS AND CONCLUSIONS ABOUT PARTICULAR INDIVIDUALS
FOR EXAMPLE, AN ASSESSMENT BY A MALE MANAGER OF HOW WELL A WOMAN IS
COPING WITH CHANGE, COMPARED TO OTHE MAN IN THE SAME ORGANIZATION
UNIT
EMOTIONAL ARGUMENTS
METAPHORS
HUMOUR
DISPLAY EMOTIONS
SETTING
GROUP DYNAMICS
CEREMONIES
PLEASANT ATMOSPHERE
HOW TO GET
STAFF
BUY IN?
HIGH
COMMUNICATION
EFFECTIVENESS
LOW
GREAT
AMOUNT OF INFORMATION TRANSMITTED
LITTLE
DEPENDS ON
DEPENDS ON
(1)DEVELOPMENTAL/INCREAMENTAL
(2)TASK FOCUSSED
(3)CHARISMATIC
(4)TURNAROUNDS
PLANNING
ENABLING
LAUNCHING
CATALYZING
MAINTAINING
TELLING STORIES
SELLING CHANGE UPWARD
TOXIC HANDLERS
INTIATIVE CONVERSATION
TALKING COHERENTLY
IDEALS
APPEALS
RULES
DEALS
EXCUSES
JUSTIFICATION
DISCLAIMERS
CONCEALMENT
CORRECTIVE ACTION
BOLSTERING
DENIAL