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    CIS 500/CIS500 QUIZ: 3. SERVICE STRATEGY PROCESSES CHAPTER 3 (ANSWER 18/18) CIS 500/CIS500 QUIZ: 3. SERVICE STRATEGY PROCESSES CHAPTER 3 (ANSWER 18/18) Quiz: 3. Service Strategy Processes, 1 of 18 Q: Which of the following roles tailor a portfolio of investments based on their customer’s risk and reward profile? Service managers Customer managers Financial managers Process managers Quiz: 3. Service Strategy Processes, 2 of 18 Q: Service Portfolio is divided into how many phases? Three Two Seven Six Quiz: 3. Service Strategy Processes, 3 of 18 Q: Which of these statements about business relationship management (BRM) is most correct? BRM focuses on a high-level relationship with customers. BRM reviews all service changes. BRM monitors the service targets for all services. BRM focuses on the relationship with users through the service desk. Quiz: 3. Service Strategy Processes, 4 of 18 Q: Which of the following is a decision support and planning tool that projects the possible consequences of a business action? Configuration item Release unit Business case Service asset Quiz: 3. Service Strategy Processes, 5 of 18 Q: Which of these is not part of the scope of financial management? Budgeting Charging Accounting Consolidating Quiz: 3. Service Strategy Processes, 6 of 18 Q: Which of these is not part of the structure of the service portfolio? Service pipeline Service register Retired services Service catalog Quiz: 3. Service Strategy Processes, 7 of 18 Q: Which of these is not part of the scope of service portfolio management? All the services a service provider is planning to deliver All the services a service provider has retired from live operation All the services a service provider currently delivers All the projects the customer is planning to deliver Quiz: 3. Service Strategy Processes, 8 of 18 Q: Which of the following describes a provider’s services in terms of business value? Service value Service assessment Service portfolio Service update Quiz: 3. Service Strategy Processes, 9 of 18 Q: What is the purpose of the service portfolio management process? To capture details of live operational services only To capture details of retired services only To ensure all services are documented according to the requirements of the business To ensure you have an appropriate mix of services to meet the requirements of customers Quiz: 3. Service Strategy Processes, 10 of 18 Q: Which of the following functions is NOT part of Financial Management for IT services? Budgeting Charging Procurement Pricing Quiz: 3. Service Strategy Processes, 11 of 18 Q: Which of these statements represents an objective of service portfolio management? Maintain the definitive managed portfolio of services provided by the service provider. Provide accurate information about the service level achievements for core services. Deliver authorized change requests. Maintain records of all service components and their relationships. Quiz: 3. Service Strategy Processes, 12 of 18 Q: Which of the following budgeting methods is determined on the last year’s figure basis? Zero-Base budgeting Top-down budgeting Resource budgeting Incremental budgeting Quiz: 3. Service Strategy Processes, 13 of 18 Q: Which of the following is NOT a fundamental activity of Financial Management for IT services? Funding Chargeback IT accounting Auditing Quiz: 3. Service Strategy Processes, 14 of 18 Q: Which of these statements about service portfolio management is/are correct? 1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements. 2. Service portfolio management should be responsible for evaluating the value of the services provided throughout the whole of their lifecycle. 3. Service portfolio management should be able to compare the merits of the exist

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    CIS 500/CIS500 QUIZ: 3. SERVICE STRATEGY PROCESSES CHAPTER 3 (ANSWER 18/18) CIS 500/CIS500 QUIZ: 3. SERVICE STRATEGY PROCESSES CHAPTER 3 (ANSWER 18/18) Quiz: 3. Service Strategy Processes, 1 of 18 Q: Which of the following roles tailor a portfolio of investments based on their customer’s risk and reward profile? Service managers Customer managers Financial managers Process managers Quiz: 3. Service Strategy Processes, 2 of 18 Q: Service Portfolio is divided into how many phases? Three Two Seven Six Quiz: 3. Service Strategy Processes, 3 of 18 Q: Which of these statements about business relationship management (BRM) is most correct? BRM focuses on a high-level relationship with customers. BRM reviews all service changes. BRM monitors the service targets for all services. BRM focuses on the relationship with users through the service desk. Quiz: 3. Service Strategy Processes, 4 of 18 Q: Which of the following is a decision support and planning tool that projects the possible consequences of a business action? Configuration item Release unit Business case Service asset Quiz: 3. Service Strategy Processes, 5 of 18 Q: Which of these is not part of the scope of financial management? Budgeting Charging Accounting Consolidating Quiz: 3. Service Strategy Processes, 6 of 18 Q: Which of these is not part of the structure of the service portfolio? Service pipeline Service register Retired services Service catalog Quiz: 3. Service Strategy Processes, 7 of 18 Q: Which of these is not part of the scope of service portfolio management? All the services a service provider is planning to deliver All the services a service provider has retired from live operation All the services a service provider currently delivers All the projects the customer is planning to deliver Quiz: 3. Service Strategy Processes, 8 of 18 Q: Which of the following describes a provider’s services in terms of business value? Service value Service assessment Service portfolio Service update Quiz: 3. Service Strategy Processes, 9 of 18 Q: What is the purpose of the service portfolio management process? To capture details of live operational services only To capture details of retired services only To ensure all services are documented according to the requirements of the business To ensure you have an appropriate mix of services to meet the requirements of customers Quiz: 3. Service Strategy Processes, 10 of 18 Q: Which of the following functions is NOT part of Financial Management for IT services? Budgeting Charging Procurement Pricing Quiz: 3. Service Strategy Processes, 11 of 18 Q: Which of these statements represents an objective of service portfolio management? Maintain the definitive managed portfolio of services provided by the service provider. Provide accurate information about the service level achievements for core services. Deliver authorized change requests. Maintain records of all service components and their relationships. Quiz: 3. Service Strategy Processes, 12 of 18 Q: Which of the following budgeting methods is determined on the last year’s figure basis? Zero-Base budgeting Top-down budgeting Resource budgeting Incremental budgeting Quiz: 3. Service Strategy Processes, 13 of 18 Q: Which of the following is NOT a fundamental activity of Financial Management for IT services? Funding Chargeback IT accounting Auditing Quiz: 3. Service Strategy Processes, 14 of 18 Q: Which of these statements about service portfolio management is/are correct? 1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements. 2. Service portfolio management should be responsible for evaluating the value of the services provided throughout the whole of their lifecycle. 3. Service portfolio management should be able to compare the merits of the exist

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    111 views3 pages

    Cis 500 - Cis500 Quiz - 3

    Uploaded by

    teacher.theacestud
    CIS 500/CIS500 QUIZ: 3. SERVICE STRATEGY PROCESSES CHAPTER 3 (ANSWER 18/18) CIS 500/CIS500 QUIZ: 3. SERVICE STRATEGY PROCESSES CHAPTER 3 (ANSWER 18/18) Quiz: 3. Service Strategy Processes, 1 of 18 Q: Which of the following roles tailor a portfolio of investments based on their customer’s risk and reward profile? Service managers Customer managers Financial managers Process managers Quiz: 3. Service Strategy Processes, 2 of 18 Q: Service Portfolio is divided into how many phases? Three Two Seven Six Quiz: 3. Service Strategy Processes, 3 of 18 Q: Which of these statements about business relationship management (BRM) is most correct? BRM focuses on a high-level relationship with customers. BRM reviews all service changes. BRM monitors the service targets for all services. BRM focuses on the relationship with users through the service desk. Quiz: 3. Service Strategy Processes, 4 of 18 Q: Which of the following is a decision support and planning tool that projects the possible consequences of a business action? Configuration item Release unit Business case Service asset Quiz: 3. Service Strategy Processes, 5 of 18 Q: Which of these is not part of the scope of financial management? Budgeting Charging Accounting Consolidating Quiz: 3. Service Strategy Processes, 6 of 18 Q: Which of these is not part of the structure of the service portfolio? Service pipeline Service register Retired services Service catalog Quiz: 3. Service Strategy Processes, 7 of 18 Q: Which of these is not part of the scope of service portfolio management? All the services a service provider is planning to deliver All the services a service provider has retired from live operation All the services a service provider currently delivers All the projects the customer is planning to deliver Quiz: 3. Service Strategy Processes, 8 of 18 Q: Which of the following describes a provider’s services in terms of business value? Service value Service assessment Service portfolio Service update Quiz: 3. Service Strategy Processes, 9 of 18 Q: What is the purpose of the service portfolio management process? To capture details of live operational services only To capture details of retired services only To ensure all services are documented according to the requirements of the business To ensure you have an appropriate mix of services to meet the requirements of customers Quiz: 3. Service Strategy Processes, 10 of 18 Q: Which of the following functions is NOT part of Financial Management for IT services? Budgeting Charging Procurement Pricing Quiz: 3. Service Strategy Processes, 11 of 18 Q: Which of these statements represents an objective of service portfolio management? Maintain the definitive managed portfolio of services provided by the service provider. Provide accurate information about the service level achievements for core services. Deliver authorized change requests. Maintain records of all service components and their relationships. Quiz: 3. Service Strategy Processes, 12 of 18 Q: Which of the following budgeting methods is determined on the last year’s figure basis? Zero-Base budgeting Top-down budgeting Resource budgeting Incremental budgeting Quiz: 3. Service Strategy Processes, 13 of 18 Q: Which of the following is NOT a fundamental activity of Financial Management for IT services? Funding Chargeback IT accounting Auditing Quiz: 3. Service Strategy Processes, 14 of 18 Q: Which of these statements about service portfolio management is/are correct? 1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements. 2. Service portfolio management should be responsible for evaluating the value of the services provided throughout the whole of their lifecycle. 3. Service portfolio management should be able to compare the merits of the exist

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    10/30/2015

    TheAceStudent:CIS500/CIS500QUIZ:3.SERVICESTRATEGYPROCESSESCHAPTER3(ANSWER18/18)

    CIS500/CIS500QUIZ:3.SERVICESTRATEGYPROCESSES
    CHAPTER3(ANSWER18/18)
    CIS500/CIS500QUIZ:3.SERVICESTRATEGYPROCESSESCHAPTER3(ANSWER18/18)
    Quiz:3.ServiceStrategyProcesses,1of18
    Q:Whichofthefollowingrolestailoraportfolioofinvestmentsbasedontheircustomersriskand
    rewardprofile?
    Servicemanagers
    Customermanagers
    Financialmanagers
    Processmanagers
    Quiz:3.ServiceStrategyProcesses,2of18
    Q:ServicePortfolioisdividedintohowmanyphases?
    Three
    Two
    Seven
    Six
    Quiz:3.ServiceStrategyProcesses,3of18
    Q:Whichofthesestatementsaboutbusinessrelationshipmanagement(BRM)ismostcorrect?
    BRMfocusesonahighlevelrelationshipwithcustomers.
    BRMreviewsallservicechanges.
    BRMmonitorstheservicetargetsforallservices.
    BRMfocusesontherelationshipwithusersthroughtheservicedesk.
    Quiz:3.ServiceStrategyProcesses,4of18
    Q:Whichofthefollowingisadecisionsupportandplanningtoolthatprojectsthepossible
    consequencesofabusinessaction?
    Configurationitem
    Releaseunit
    Businesscase
    Serviceasset
    Quiz:3.ServiceStrategyProcesses,5of18
    Q:Whichoftheseisnotpartofthescopeoffinancialmanagement?
    Budgeting
    Charging
    Accounting
    Consolidating
    Quiz:3.ServiceStrategyProcesses,6of18
    Q:Whichoftheseisnotpartofthestructureoftheserviceportfolio?
    Servicepipeline
    Serviceregister
    Retiredservices
    Servicecatalog
    Quiz:3.ServiceStrategyProcesses,7of18
    Q:Whichoftheseisnotpartofthescopeofserviceportfoliomanagement?
    Alltheservicesaserviceproviderisplanningtodeliver
    Alltheservicesaserviceproviderhasretiredfromliveoperation
    Alltheservicesaserviceprovidercurrentlydelivers
    Alltheprojectsthecustomerisplanningtodeliver
    Quiz:3.ServiceStrategyProcesses,8of18
    Q:Whichofthefollowingdescribesaprovidersservicesintermsofbusinessvalue?
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    Servicevalue
    Serviceassessment
    Serviceportfolio
    Serviceupdate
    Quiz:3.ServiceStrategyProcesses,9of18
    Q:Whatisthepurposeoftheserviceportfoliomanagementprocess?
    Tocapturedetailsofliveoperationalservicesonly
    Tocapturedetailsofretiredservicesonly
    Toensureallservicesaredocumentedaccordingtotherequirementsofthebusiness
    Toensureyouhaveanappropriatemixofservicestomeettherequirementsofcustomers
    Quiz:3.ServiceStrategyProcesses,10of18
    Q:WhichofthefollowingfunctionsisNOTpartofFinancialManagementforITservices?
    Budgeting
    Charging
    Procurement
    Pricing
    Quiz:3.ServiceStrategyProcesses,11of18
    Q:Whichofthesestatementsrepresentsanobjectiveofserviceportfoliomanagement?
    Maintainthedefinitivemanagedportfolioofservicesprovidedbytheserviceprovider.
    Provideaccurateinformationabouttheservicelevelachievementsforcoreservices.
    Deliverauthorizedchangerequests.
    Maintainrecordsofallservicecomponentsandtheirrelationships.
    Quiz:3.ServiceStrategyProcesses,12of18
    Q:Whichofthefollowingbudgetingmethodsisdeterminedonthelastyearsfigurebasis?
    ZeroBasebudgeting
    Topdownbudgeting
    Resourcebudgeting
    Incrementalbudgeting
    Quiz:3.ServiceStrategyProcesses,13of18
    Q:WhichofthefollowingisNOTafundamentalactivityofFinancialManagementforITservices?
    Funding
    Chargeback
    ITaccounting
    Auditing
    Quiz:3.ServiceStrategyProcesses,14of18
    Q:Whichofthesestatementsaboutserviceportfoliomanagementis/arecorrect?
    1.Serviceportfoliomanagementshouldberesponsibleformonitoringtheperformanceofthe
    servicesaccordingtotheservicelevelagreements.
    2.Serviceportfoliomanagementshouldberesponsibleforevaluatingthevalueoftheservices
    providedthroughoutthewholeoftheirlifecycle.
    3.Serviceportfoliomanagementshouldbeabletocomparethemeritsoftheexistingservices
    againstthosethatarebeingplanned.
    4.Serviceportfoliomanagementshouldcomparetheresultsofcontinualserviceimprovement
    initiativestodecidewhethertoimproveservices.
    1,2,and4
    1,2,and3
    2and4
    2and3
    Quiz:3.ServiceStrategyProcesses,15of18
    Q:Whatisthepurposeoffinancialmanagement?
    Tosecuretotheappropriatesoftwareprogramsforfinancialsystems
    Toagreetotheoperatingpoliciesforthefinancesystems
    Toagreetothebusinessrequirementsformanagingthefinancesystems
    TosecuretotheappropriatefundingforITservices
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    Quiz:3.ServiceStrategyProcesses,16of18
    Q:Whichoftheseisapurposeofbusinessrelationshipmanagement(BRM)?
    Managetheservicesprovidedtoacustomer
    Establishamechanismforrecordingservicerequestsfromthecustomer
    Establisharelationshipbetweentheserviceproviderandthecustomer
    Managethefundingforservicesprovidedtoacustomer
    Quiz:3.ServiceStrategyProcesses,17of18
    Q:Whichoftheseis/arerecommendedelementsofabusinesscase?
    1.Introduction
    2.Methodsandassumptions
    3.Businessimpacts
    4.Risksandcontingencies
    5.Recommendations
    1,2,3,4,and5
    1,3,and5
    1,2,3,and4
    Quiz:3.ServiceStrategyProcesses,18of18
    Q:Whichofthefollowingrepresentsacompletelistoftheservicesmanagedbyaservice
    provider?
    Serviceportfolio
    Servicerecord
    Servicecase
    Servicedata
    CIS500/CIS500QUIZ:3.SERVICESTRATEGYPROCESSESCHAPTER3(ANSWER18/18)

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