Joe

A. Guy
119 Street St
E-mail: ImAnEmail@gmail.com
Mobile: 800.525.6656

Technology Skills

A+ Certified; Enrolled in: Network+, Security+, Linux + & Cisco CCENT/CCNA courses; access to
CISSP & CEH course material
Completed Managing Office 365 Identities and Services (MSFT Course 20346A,B, Exam 70-346,
70-347)
Multiple OS proficiencies: Mac OS X (Mountain Lion Yosemite), Android, LINUX, iOS, Windows
(Win XP-Win7)
Software: Office Suite 2007-2013, Office 365, Lync, Lotus Notes, Malwarebytes, Trend Micro
AntiVirus, MalwareBytes, MalwareBytes Chameleon, TDS Rogue Killer, PuTTY, Altigen,
Footprints, Remedy, Service Now

Interpersonal Qualities

Superior written & verbal communication skills

Self-directed & able to drive multiple initiatives simultaneously
Detail oriented, excels under pressure
Willingness to learn, apply knowledge, & adapt to changes in the industry
Tenacious & resourceful when problem solving

Education
South School University (2011-Graduation November 2015)
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On track to graduate Magna Cum Laude

Information Technology with emphasis on Network Security & Cyber Crime Prevention
Computer Science

Work History
-Job

Consultant (February 2014 Current)

-Global Cosmetics Company
Provided support services for an on premise Lotus Notes to Office 365 migration for
+35,000 individual global users. Services included level 2 & 3 support for the entire Office
2013 suite. Support included onsite white glove support, individual remote support, root-
cause analysis, mobile device support, Active Directory changes, and pattern recognition.

-National Life Insurance Company
Provided remote support for a migration of +11,000 users from on-premise Lotus Notes or
Gmail to Microsofts Office 365 cloud. Assisted users with mobile activation; devices
included iPhone and BlackBerry. Mobility solution for Apple devices was provided through
AirWatch MDM.

-Publishing Company
On-premise exchange 2010 to Office 365 cloud migration for +2,000 users. Level 2 & 3
remote support for Outlook 2010, 2011 (Mac) & 2013 and for mobile devices provided to
end users within the company. Root-cause analysis of migration failures, network
complications, and multi-user pattern recognition.

References & further information available upon request.

Joe A. Guy
119 Street St
E-mail: ImAnEmail@gmail.com
Mobile: 800.525.6656

-Job

Data Recovery & Gaming Specialist (2013-2014)

Provided a multitude of technological services to personal and commercial clients. Some
services provided include but are not limited to the following: data recovery, network
setup and repair, consultations, basic to advanced PC builds, virus and malware removal,
BSOD diagnosis and repair, and troubleshooting.

-Job

Network Administrator (2010-2013)

Installation & repair of hardware and software. Maintenance of user accounts, privileges,
& email. Virus & spyware removal. Data storage & backup services.

References & further information available upon request.