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GeN2
Trouble Shooting Guide

Authorization Date D1:


Running on PCB:

Draft

MCBIII: GAA26800KF1
TCBC: GAA26800KA1,2,3

Software Version: MCBIII: GAA30762BAA


TCBC: GAA230081AAB

SPBC: GAA26800KB
DCSS5: GAA24350BD11
SPBC: GAA30760AAB
DCSS5: GAA30328AAE

Document Revision :
Date

Author

Nov. 8, 02

M. Toutaoui

Pages

Comment
Original Document

Copyright 2002, OTIS GmbH & Co. OHG Berlin.


No part of this document may be copied or reproduced in any form or by any means without the prior written
consent of OTIS GmbH & Co. OHG.

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CONTENTS
1

Elevator status and failure classification ............................................. 5

Trouble shooting flow chart .................................................................. 6

Visual check on E & I panel ................................................................... 7

Manual Rescue Operation (MRO) ........................................................ 11


4.1 Conditions for not lifting the brake via MRO ........................................................... 11
4.2 Brake release checks ............................................................................................. 11

Failure handling on the SPBC ............................................................. 12


5.1 Service Tool communication failures ...................................................................... 12
5.2 Failures displayed on SDI....................................................................................... 12

Failure handling on TCBC.................................................................... 15


6.1 Blinking event messages ........................................................................................ 15
6.2 Operating system related failures ........................................................................... 17
6.3 Operational control subsystem related failures....................................................... 17
6.4 Motion control subsystem related failures............................................................... 19
6.5 Door control subsystem related failures ................................................................. 20
6.6 Signaling subsystem related failures ...................................................................... 21
6.7 Group function related failures................................................................................ 21
6.8 System related failures ........................................................................................... 22

Failure handling on MCBIII .................................................................. 23


7.1 System (SYS) related messages............................................................................ 23
7.2 Inverter (INV) related messages............................................................................. 25
7.3 CAN bus related messages .................................................................................... 26
7.4 Motion commands (MC) related messages ............................................................ 27
7.5 Analog load weighing (ALW) related messages ..................................................... 29
7.6 Motion logic state (MLS) related messages............................................................ 29
7.7 Drive control (DRV) related messages ................................................................... 31
7.8 Learn run (LRN) and encoder adjustment (ADJ) related messages ....................... 33

DCSS5 related failures ......................................................................... 35

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GLOSSARY ........................................................................................... 36

10 Reports for feedback............................................................................ 39


10.1 Elevator status........................................................................................................ 39
10.2 Event logging list to be filled out ............................................................................. 40
10.3 Parameters related to MCBIII ................................................................................. 41
10.4 Parameters related to TCBC .................................................................................. 42
10.5 Parameter related to DCSS5 .................................................................................. 43

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INTRODUCTION
The trouble shooting guide helps to analyze the failure when disturbances are occurring and
describe the way how to proceed to repair the failure. The guide includes several parts concerning the different sub-components being part of the GeN2 system.
The different parts of the trouble shooting guide are listed below.
Part

Title

Elevator status and failure classification

Trouble shooting flow chart

Visual check on the E & I Panel


LEDs
SDI
Service buttons

Manual Rescue Operation (MRO)

Failures handling on the service operation (SPBC)

Failures handling on the operating system (TCBC)

Failures handling on the drive system (MCBIII)

Failures handling on the door system (DCSS5)

Glossary

10

Feedback reports for root cause analysis including:


Elevator status
Error logging list
Parameter list (MCBIII, TCBC, DCSS5)

In case of failures which are not handled in this document and if the trouble is not located, then:

Fill out the event logging report for: TCBC and/or MCBIII and/or SPBC and/or DCSS5
Note all remarks concerning the disturbance
Send the report back for root cause analysis

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1 Elevator status and failure classification


For your own
documentation only

Please mark with a cross


the right status

Status

Observation

elevator is running with failure

elevator is blocked

_________________________________________________

1) Floor:

_________________________________________________

a) Hoistway and car door opened

_________________________________________________

b) Hoistway door closed

_________________________________________________

2) Between the floors

and

_________________________________________________

_________________________________________________

The list given below shows the possible failures related to the GeN2 electrical system. The
failures are classified according to the corresponding root cause.

Failure occurring due to ...

Class

Safety chain (broken)


Defective parts:
PCB, speed encoder, EPROM, EEPROM
Switch, Sensor

SAF

Wrong wiring

WIR

Missing voltage (power supply)

POW

Input not available or missing signal

SIG

Wrong operation

OPE

Wrong parameter setup

PAR

Defective battery function

BAT

Wrong communication (CAN-bus)

COM

Wrong measurement

MEA

Sticky brake lining (speed encoder)

BRA

No failure, for information only

DEF

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3 Visual check on E & I panel


SPBC
SERVICE PANEL BOARD with CAN
This part includes:

Please mark with a cross


the right status

Signal
CON-SPEED

BAT-CHARGE

MAINTENANCE

FAULT

SPB_OK

LED Status

For your own


documentation only

What does the status mean

off
on
blinking

low / no speed; speed is lower than contract speed (v<85%vnom)


contract speed (vnom) on
Over speed as v>115%vnom during Normal run

off
on
blinking
off
on
off
on
blinking

Battery absent or over voltage fault


Fast charging
Pre-charge qualification
Pre-charge qualification / Fast charging
Maintenance charging
Pre-charge qualification/ Fast charging/ Maintenance charging
Battery absent or over voltage fault / charging fault
Charge pending (temperature out of range)

BAT

off
on
blinking
off
on

Check the battery and power supply


No power
Replace the SPBC
Self test failed
SPBC local software is properly running, self test passed
SPBC supplied from controller
Not defined
Check the power supply wiring from
'Battery mode'
TCBC
Operate main switch (OCB)
main switch is off

POW

CAN Bus not available (e.g. CAN wire is broken)


Not defined
CAN Bus available

COM

BAT-MODE
blinking

CAN_OK

Contract speed information


Battery charge status
SPBC functionality and communication
check

off
on
blinking

OPE

BAT
BAT

DEF

BAT
POW

DEF
COM

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VISUAL CHECK on E & I panel (continued)


SPBC
SERVICE PANEL BOARD with CAN
This part includes:

Information related to the MCB functionality


The elevator status for a normal or
inspection run
Information related to the door function
Information related to the safety chain

Please mark with a cross


the right status

Signal
GRP

NOR

LED Status

For your own


documentation only

What does the status mean

off

No Group function

on

Group function okay

on

Normal Mode

off

NAV, DTO, DTC, ATT, CHC, EFO, EFS, ISC, drive-fault

OPE

blinking

The Hoistway access detection (ACC)is active.


Release through ERO or power off

OPE

OPE

on

ES

off

Inspection Mode (TCI or ERO operated)


TCI-Lock function active (Top of car procedure not correctly followed)
No emergency stop

DW

on

Door Wiring (Hoistway door contacts closed)

DFC

on

Door Fully Closed (Safety chain closed)

DOL

on

Door Open Limit ( front or rear ) reached

DOB

on

Door Open Button operated

INS

blinking

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VISUAL CHECK on E & I panel (continued)


SPBC
SERVICE PANEL BOARD with CAN
This part includes the service buttons used for
different needs, like
- Car call to top/bottom landing
- Cancel hall call
- Disable door operation
- Remote tripping/resetting
Brake release buttons
REM service button

Signal

LED Status

What does the status mean

CCTL

on

Car Call to Top Landing (button is operated)

CHCS

on

Cancel Hall Call Switch (button is operated)

CCBL

on

Car call to Bottom Landing (button is operated)

DDO

on

Disable Door Operation (button is operated)

NURF

on

Emergency Power Test (button is operated)

RTB

on

Remote Tripping Button (button is operated)

REB

RRB

on

Test button to display the errors at SDI, when car position is blinking

TEST

Common Button for RTB & RRB


Remote Resetting Button is operated

Note: RRB or RTB are only accepted if REB is pressed simultaneously


BRB1

BRB2
REM
REB & TEST

on

Brake supply apparent, Automatic Manual Brake Release and BRB2 ON

off

off

No voltage on brake supply connection (Pn: Brake)


Voltage supplied for Automatic Manual Brake Release Also on at activated brake during normal run (voltage feedback)
No voltage supplied for Automatic Manual Brake Release

off

Out of Service Button (not active)

on

Reset (start self test); not possible at Bat-Mode

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VISUAL CHECK on E & I panel (continued)


SPBC
SERVICE PANEL BOARD with CAN
This part shows the errors displayed on the SDI,
when the car position is blinking:

The errors displayed on the SDI by pushing


the TEST button (LED's are on)
8 green LED's for upwards
8 green LED's for downwards
The elevator car status at the door zone

Please mark with a cross


the displayed error

Signal

LED Status

UP
15
14
13
12
11
10
9
8

DZ
7
6
5
4
3
2
1
0

Signal

15
14
13
12
11
10
9
8
7
6
5
4
3
2
1
0

LED Status
off

DZ

on

For your own


documentation only

What does the status mean

Received out of range parameters


Three encoder A faults, stored in E2PROM

PAR

HTS failure
DZI failure
Over speed was reached
No communication with master

DEF

Battery failure
E2PROM failure
Measured direction does not match dictated direction
Encoder B failure
Encoder A failure
Task timing error

What does the status mean


Outside Door Zone (No DZ Signal)
Inside Door Zone (Interruption of Automatic Manual Brake Release,
Buzzer)

DEF

SIG
MEA
COM

BAT
DEF
MEA

DEF
DEF
MEA

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4 Manual Rescue Operation (MRO)


4.1 Conditions for not lifting the brake via MRO
Possible state or message

Reason

SPBC is not in Battery mode

Controller is not switched off

Error # 4 on SDI is detected

E2PROM failed

Error # 7 on SDI is not detected

Communication with master is established

Error # 8 on SDI is detected

Over speed is detected (governor not tripped)

Error # 12 on SDI is detected

Encoder A error

Error # 13 on SDI is detected

Parameters are out of range

4.2 Brake release checks


Function

Button
BRB1
BRB2

Activation
of BRE
pressed

LED status
BRB1
BRB2

Possible reason

If the car does not move, then:


Key locked blinking blinking empty battery due to a too
long rescue operation
Parameters are not OK
Car in balance

What to do
charge battery
set default values
on TCBC:
M-1-3-1-7
bring weights on
the top of the car

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5 Failure handling on the SPBC


5.1 Service Tool communication failures
SVT: System Menu is not available (only SPBC)
Possible reason

What to do
WIR

TCBC has no CAN connection

check CAN wire between TCBC and SPBC

TCBC is powered down

search cause for missing power

POW

TCBC is defect

replace TCBC

DEF

SVT: MCBIII is not available (only SPBC)


Possible reason

What to do

MCBIII has no CAN connection

check CAN wire between TCBC and MCBIII

WIR

MCBIII is powered down

search cause for missing power

POW

MCBIII is defect

replace MCBIII

DEF

5.2 Failures displayed on SDI


When the car position is blinking, then an error has occurred. Press TEST button to display the errors at SDI.
TEST shows event 00
Possible reason

hardware/software failure

What to do
DEF

replace SPBC

SDI blinking in both directions while stopping. TEST shows event 01


Possible reason

no signals from encoder-track A

What to do
check rescue encoder wiring

WIR

replace rescue encoder

DEF

SDI shows speed in both directions. TEST shows event 02


Possible reason

no signals from encoder-track B

What to do
check rescue encoder wiring

WIR

replace rescue encoder

DEF

SDI shows speed in both directions. TEST shows event 03

Possible reason
rescue encoder-track A and B are
exchanged
rescue encoder B is defect

What to do
change SDI-DIR parameter (0->1 or 1->0) or exchange
pin4 and pin 5 at SPBC
replace rescue encoder

OPE
DEF

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SDI mostly shows correct direction. TEST shows event 03

Possible reason
rescue encoder-track A and B are
exchanged
invalid phase shift between encoder
track A and B
Rollbacks

What to do
change SDI-DIR parameter (0->1 or 1->0) or exchange
pin4 and pin 5 at SPBC

PAR

replace rescue encoder

DEF

adjust the drive to prevent rollbacks

OPE

SDI blinking in both directions while running

Possible reason
no signals from rescue encoder

What to do
check rescue encoder wiring

SIG

replace rescue encoder

DEF

TEST shows event 04

Possible reason
E2Prom of SPBC is defective. After
loss of power the direction and scale
of SDI is not reliable any more.

What to do
Replace SPBC

DEF

TEST shows event 05 (only SPBC)

Possible reason
Battery is defect. The SPBC will have
no power supply if the controller is
switched off.

What to do
Replace battery

BAT

check battery wiring

WIR

TEST shows event 07

Possible reason
no CAN communication with master

What to do
check power supply of TCBC

POW

check CAN_OK led at TCBC

COM

check CAN wiring between TCBC and SPBC

WIR

check ground connection between SPBC and TCBC

WIR

TEST shows event 08


Possible reason

What to do

car has reached over speed

check encoder parameter EncoderWidth

DEF

OS safety contact has opened


parameter NomSpeed is too small for
this unit

reset contact
check parameter NomSpeed

OPE
PAR

TEST shows event 09


Possible reason

DZI is not wired / available

What to do
check DZI and its wiring

WIR

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TEST shows event 10

Possible reason
The HTS temperature is higher than
the parameter HtsMax.

What to do
Shut down the complete System. Wait until the environment temperature is cooling down at the floor with the
E&I panel.

OPE

TEST shows event 12

Possible reason
Encoder A fails 3 times

What to do
erase events (at TCBC with SVT); check encoder A
wire; start a controlled run

DEF

TEST shows event 13

Possible reason
one or more parameters (received
from TCBC) is out of range

What to do
check all parameters (see chapter Communication /
CAN messages to the SPBC)

PAR

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6 Failure handling on TCBC


6.1 Blinking event messages
wrongBoard

Possible reason
The software cannot identify the
board.

What to do
DEF

replace the TCBC.

Learn Run

Possible reason
The drive package is performing its
Learn Run
The drive package is adjusting the
encoder.

DoorBridge

What to do
wait until the learn run is completed.

DW or DFC input has not been low while the door was opened.

Possible reason
bridged door lock.

What to do
check safety chain
This event is stored into EEPROM so that the ONLY
way to bring the elevator into operation again is by using
INS.

Switch INS

SIG

Elevator is taken out of service.

Possible reason
Landing door was opened for longer
than 2 seconds.

What to do
This event is stored into EEPROM so that the ONLY
way to bring the elevator into operation again is by using
INS.

OPE

TCI-lock

Possible reason
What to do
The sequence to leave TCI-mode was Correct steps are:
1. open door
not correctly followed
2. switch TCI off
3. close door

OPE

1LS+2LS on

Possible reason
What to do
Limit switches 1LS and 2LS are active Check power supply of the position reference system.
at the same time.

POW

Adr-Check

Possible reason
Some RSL I/Os have to be programmed to a valid address and are
not allowed to be set to 00-0 or 01-0.
Currently only one I/O is checked:
691 TCI

What to do
Set I/O 691 to a valid address
SIG

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SE-Fault

Possible reason
The car cannot start due to missing
SE-signal

What to do
Check the door bypass

SIG

1TH-Fault

Possible reason
The DBR-contact which is connected
to the input 1TH is opened.

What to do
The drive is powered down to allow cooling.

SIG

2TH-Fault

Possible reason
One of the contacts which is connected to the 2TH is opened.

What to do
The drive is powered down to allow cooling.

SIG

PowerSave
The drive package is currently switched off to save energy.
start DCS!

Possible reason
Normal operation is not allowed until
the Door Check Sequence has been
completed successfully.
The DCS is required again if one of
the parameters TOP or BOTTOM is
changed.

What to do
Enter M-1-3-5 to start the DCS!
OPE

Shutdown
Possible reason

The drive reports a Shutdown


CAN-Communication not working

What to do
See event logging of MCBIII.
check CAN-wiring

OPE
COM

check CAN-LEDs
MCLS/SKL-3

Possible reason
Car Light Switch in Machine Room
has been switched off
Car Light Relay on top of car is
dropped.

What to do
Switch on the car light switch/related setup: MCLS (697)
Check the car light relay/related setup: CLR (1000)

OPE
PAR

LBG/CSP-2
Possible reason

Light Beam Gate has been active.

What to do
check related setup: LBG (967)

PAR

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SPB: HTS

Possible reason
Hall Temperature Sensor from Service Panel Board is activated. Car is
shutdown at next commitable floor
and taken out of service

What to do
Wait until the temperature is lower than parameter SPBtemperature

SPB-Comm.

Possible reason
CAN-Communication to SPBC is not
working.

What to do
check CAN-wiring

COM

check CAN-LEDs

6.2 Operating system related failures


Task Timing
software entered endless loop
W_Dog Reset
watchdog circuit on LCBII was triggered
Illegal Int
illegal interupt was executed
CanTxFull
CAN messages cannot be sent
CanBusOff
CAN communication has been restarted
MCB-Comm.
No CAN connection to the drive
SPB-Comm.
No CAN connection to the SPBC
Note: the above information (wrong software run and communication) is for engineering only

6.3 Operational control subsystem related failures


OpMode NAV
OCSS is not available due to drive fault (e.g. drive-fault (NR). This mode is also active after INS before the
COR starts
EPO shutd.

Possible reason
car is not able to run during EPO; the
next car is allowed to recover

What to do
related setup:
NU
(017)
NUSD (018)
NUSG (019)

OPE

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OpMode DTC

Possible reason
door was not able to close (missing
DCL, DFC or DW) within timeout

What to do
related setup
DCL (694)
RDCL (695)
DOOR, REAR
DTC-T

SIG

OpMode DTO

Possible reason
door was not able to open (missing
DOL) within timeout

What to do
related setup
DOL (000)
RDOL (544)
DOOR, REAR
DTO-T

PAR

OpMode DCP

Possible reason
car was not able to answer a call
within timeout (e.g. door was held
open manually)

What to do
related setup
DCP-T

PAR

PDS active

Possible reason
partition door switch is opened

What to do
related setup
PDD (784)

PAR

DS bypass

Possible reason
Malfunction of Disable Door Switch
Relays (DDSR) for Generic Firemen
Service.

What to do
related setup
DDSRC (970)

PAR

EEC bypass

Possible reason
Malfunction of Disable Emergency
Exit Contact Relay (DEMERC) for
Generic Firemen Service.

What to do
related setup
DEMERC (971)

PAR

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6.4 Motion control subsystem related failures


Correct.Run

A correction run was performed (e.g. after INS, NAV)

/ES in FR

ES-input was activated during Fast Run

/ES in SR

ES-input was activated during Slow Run

TCI/ERO on

TCI or ERO has been switched on

SE-Fault

SE signal is missing

Possible reason
The car cannot start due to missing
SE-signal

/DZ in NST

What to do
Check the door bypass

SIG

DZ-signal was lost or not detected at all after having stopped

Possible reason
The inputs signals 1LV, 2LV on
MCBIII are missing
CAN-Communication not working

What to do
Check the input signals on MCBIII
check CAN-wiring

COM

check CAN-LEDs
/DFC in FR

car door has been opened during Fast Run


Possible reason

DFC input signal is missing

/DFC in SR

What to do
SIG

check the signal

car door has been opened during Slow Run


Possible reason

SIG

DFC input signal is missing

What to do
SIG

check the signal

DrvShutdown
Possible reason

The drive reports a Shutdown


CAN-Communication not working

What to do
See event logging of MCBIII.
check CAN-wiring
check CAN-LEDs

OPE
COM

1TH-Fault

Possible reason
The DBR-contact which is connected
to the input 1TH is opened.

What to do
The drive is powered down to allow cooling.

SIG

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2TH-Fault

Possible reason
One of the contacts which is connected to the 2TH is opened.

What to do
The drive is powered down to allow cooling.

SIG

RSL Adr Chk

Possible reason
Some RSL I/Os have to be programmed to a valid address and are
not allowed to be set to 00-0 or 01-0.
Currently only one I/O is checked:
691 TCI

What to do
Set I/O 691 to a valid address
related setup: TCI(691)

PAR

PowerSave

Possible reason
The drive package has been powered related setup: PDR-D
on

/DW in FR

DW input signal is missing

/DW in SR

What to do
SIG

check the signal

landing door has been opened during Slow Run


Possible reason

PAR

landing door has been opened during Fast Run


Possible reason

What to do

DW input signal is missing

What to do
SIG

check the signal

6.5 Door control subsystem related failures


DBP: dfc_SE

Possible reason
related setup:
While the door was opening or fully
EN-RLV,
opened, the door bypass was found to
EN-ADO
be inactive (DFC low or SE high)

What to do
PAR

DCL in [ ]

Possible reason
(R)DCL was active while the door was related setup
DCL
(694)
fully opened
RDCL (695

DoorBridge

What to do
PAR

DW or DFC was not low during the last door cycle

Possible reason
the safety chain is bridged

remove the bridge

What to do
SAF

the Door Bypass is defect

check the door bypass

DEF

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DOL:alw. on

Possible reason
(R)DOL was active while the door was related setup
DOL
(000)
fully closed. This event is also logged
RDOL (544)
when the fuses of the door system are
burned.
This event is not logged within the first
40 seconds after system startup.

What to do

PAR

Hwy Access
Possible reason

Landing Door was opened.

What to do
see description for blinking message 'Switch INS'

OPE

6.6 Signaling subsystem related failures


RSL parity

Two remote stations with the same address are connected to the same link
Possible reason

Check the RS connections

Wrong connection

RSL sync

What to do

Synchronization lost on remote serial link


Possible reason

WIR

Line terminator is defective

What to do
Change the line terminator

6.7 Group function related failures


RNG1 msg
data error on Duplex/Triplex ring
RNG1 time
no ring messages received from other car for a specific time
RNG1 sio
framing error on Duplex/Triplex ring
RNG1 tx
ring messages couldn't be sent in an appropriate time

DEF

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6.8 System related failures

The Service Panel Board detected a malfunction which hinders a manual rescue
operation with SPBC and SDI.
Possible reason
What to do

Press the SPBC-buttons REB + DDO simultaneously to DEF


defective speed encoders for SDI
locate
the error.
defective E2PROM on SPBC

Missing battery for SPBC

SPB-Alert

DEF
BAT

SPB:TempHTS

Possible reason
The Service Panel Board detected an
over temperature.

What to do
related setup
SPB-Temp

PAR

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7 Failure handling on MCBIII


Actual errors: <M> <2> <2> <1> ;saved errors: <M> <2> <2> <2>
7.1 System (SYS) related messages
SYS : Warmstart

time was not sufficient to store all


occurred events into the saved event
logging
hardware problem

SYS : Shut down

What to do
start self test: M-2-3
- 0 = Self test was not yet executed
- ? = Executing the self test
DEF
- + = Self test O.K.
- = Self test not O.K.
if negative, then change EPROM
the error can be neglected if it occurs in the saved event
MEA
logging

What to do
Message allows a quick overview over the last shut
downs, for further information refer to the concerned
event.

Possible reason
DDP time exceeded (default: 20 sec)
The time between two positive edges
of LV-magnets was shorter than the
DDP time adjusted by SVT.

What to do
LV magnet is missing

MEA

EEPROM writing or reading problems

no EEPROM on the MCBIII


defective EEPROM

defective MCBIII

SYS : E2P Default

SIG

The DDP time error is often caused by other events.

Possible reason

OPE

The elevator is blocked (DDP time error)

SYS : E2P failure

DEF

change MCBIII

A run was interrupted because of a shut down error.

Possible reason
the error which caused the shut down
is displayed with <shift> <down>

SYS : DDP

Software reset without power reset

Possible reason
defective EPROM

What to do
plug EEPROM correctly
start self test: M-2-3
- 0 = Self test was not yet executed
- ? = Executing the self test
- + = Self test O.K.
- = Self test not O.K.
if negative, then change EEPROM
change MCBIII

DEF

DEF

DEF

All parameters are set to their default values.

Possible reason
The unit is not able to run with default
values.

What to do
If the parameters were stored by SVT (M-3-7) the setup
can be reload by SVT (M-3-8). Otherwise the unit has to
be readjusted again.

PAR

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SYS : E2P InvPara

Any parameters stored in the EEPROM are outside the range of their minimal or
maximal values.
Possible reason
What to do
Note all parameters, set DEFAULT parameters, readjust
error occurs when the EEPROM is
PAR
the parameters again.
removed and replaced with new one
DEF
Change EEPROM.
EEPROM self test (M-2-3) failed

Sub-code for further information: Press <Down> or <Shift-3>


p

number of parameter which is out of range (EEPROM(p): information for Engineering only

SYS : ParaConflkt

The parameter ConNmot is inconsistent with other parameters.

Possible reason
The maximum INS SPE is at synchronous speed of the motor, the
maximum NOM SPE is at 110 % of
the synchronous speed of the motor.

SYS : Power fail

What to do
Check the parameters:
CON SPE, ConNmot, Motor Type (M-3-1-GOON),
MotFnom, MotNom (M-3-5-1-GOON),
INS SPE, NOM SPE (M-3-2-GOON).

The line voltage was outside its specified range for a short time (e.g. one phase is lost).

Possible reason

What to do

voltage loss (line)

short voltage drop or voltage variation verification of line voltages with recorder necessary

SYS : < 24V Supply

check line connections L1 to L3

defective MCBIII

What to do
switch off the unit, remove all plugs, out of P1, then
switch on the inverter and check if an error message will
indicate, if not then the wiring is faulty
change MCBIII

defective PDB

change inverter section

POW

DEF

DEF

What to do

see error 'SYS: <24V Supply'

SYS : Inv-Relay

POW

Inverter relay dropped.

Possible reason

POW

24V power supply is missing on MCBIII

Possible reason
external short circuit in the 24VDC
power supply

SYS : < 15V Supply

PAR

POW

Inverter relay dropped, will logged at switch off of the inverter each time

Possible reason
What to do
Power save mode is active: The error information only
is logged every time when the inverter
is switched off by removing HL1 or
110V.
refer to error 1 SYS: Shut Down
The drive blocks if one inverter or
safety error occurs several times in
series.

OPE

OPE

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SYS : not all err

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Not all events have been stored during last power-OFF

Possible reason
Too much errors have been logged
before power has been switched off.
Some events and/or maintenance information may be lost.

What to do
Notify all saved error events and clear error logging.
MEA

1LS and 2LS are activated at the same time.


The input display (M-1-2-goon) can be compared to the TCBC input display
Possible reason
What to do

SYS : 1LS + 2LS

faulty wiring

check wiring

WIR

defective sensor

change sensor

DEF

voltage of LS sensors is missing

check voltage supply

POW

defective MCBIII

change MCBIII

DEF

SYS : ADC Offset

Zero reference for A/D converter invalid

Possible reason

What to do

line voltage variation

verification of line voltages with recorder necessary

POW

defective MCBIII

change MCBIII (if occurs permanently)

DEF

defective inverter

change inverter (if occurs permanently)

DEF

7.2 Inverter (INV) related messages


INV : > Volt DC

DC link voltage too high


What to do
Switch off, wait until DC link capacitor is discharged,
measure DBR; change if necessary.
check wiring

DEF

Possible reason
wrong or defective brake resistor
(DBR)
faulty wiring to the DBR

defective inverter

change inverter

DEF

WIR

INV : > Heat Packg

IGBT heat sink temperature exceeded, fault message occurs 10C before shut down
(err. = 80C, fatal e. = 90C).
Possible reason
What to do
test fan: M-2-7
The fan should run with fast speed for one minute
DEF
defective fan
after activating this test.
change the fan if necessary
clean / exchange air filters
DEF
dusty / clogged air filters

defective temperature sensor

change inverter

DEF

INV : < Volt DC

Low DC link voltage (<350 V at 480 V package).


The message is displayed (not stored) after switch off of the inverter
Possible reason
What to do

loss of line voltage

check wiring of line voltage supply

POW

line voltage is too low

verification of line voltages with recorder necessary

SIG

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What to do
check motor cable

WIR

change inverter

DEF

change inverter

DEF

Motor current exceeds 240% of the inverter current.

Possible reason
power of inverter is too low
short circuit in the motor or earth
leakage
faulty encoder signals

What to do
check inverter power: reduction of acceleration rate may
help (<M> <3> <2> <GOON> ACC)
check motor and motor cable

PAR

check encoder, encoder cable

WIR

WIR

Temperature measurement at the heat sink does not work correctly

Possible reason
ambient temperature is very low
(< 5C)
defective Temp. sensor (error occurs
permanently)

INV : brake chopp

GAA21000CJ_TS1

Short circuit in transistor modules.

defective inverter (error occurs


permanently)

INV : Temp meas

Trouble shooting Guide (Draft)

Possible reason
short circuit in the motor cable or
earth leakage
defective PDB

INV : > Curr Motor

No.:

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INV : > Curr IGBT

Part:

What to do
Check monitored IGBT heat sink temperature: M-2-1
verify temperature in machine room
change inverter, danger of overheating for MCBIII or
inverter

MEA

DEF

Brake IGBT has a short circuit or is not connected

Possible reason

What to do

DBR not properly connected

check connection of DBR

WIR

defective Brake IGBT

change Inverter

DEF

7.3 CAN bus related messages


CAN: BusOff

generated by CAN bus software

Possible reason
CAN Bus disconnected

defective MCB_III

What to do
check the connection:
P6 Pin1: VRS 30VDC
P6 Pin2: CAN_H
P6 Pin3: CAN_L
P6 Pin4: HL2
change MCB_III

CAN: CAN error

Generated by CAN bus software

CAN: OPB_Init

Initialization after power on failed

CAN: TxQueueFull

COM

DEF

Generated by CAN bus software


No message received from TCBC concerning the state of the 1LS/2LS limit switches
CAN:1/2LSUndefnd
over the last 4 seconds.
Information for engineering

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7.4 Motion commands (MC) related messages


MC: EMERGNCY ST

A normal run was interrupted by the safety chain.

Possible reason

safety chain was disconnected

M C: Command Lst

What to do
Check UIB, DIB: for detailed information refer to OCSS
(INS / ES / DW / DFC)

Invalid motion command from TCBC

Possible reason

SAF

defective MCBIII or TCBC

What to do
change MCBIII or TCBC

DEF

Sub-code for further information: Press <Down> or <Shift-3>


e=1

Motion command lost during normal run

e=2

Motion command lost during reduced run

e=3

Motion command lost during emergency creep run

e=4

Motion command lost during relevelling run

e=5

Motion command lost during inspection run

e=6

rescue run or emergency run requested but car is in door zone

e=9

Motion command lost during rescue run

MC: FR w/o Learn

Normal run is not possible without previous successfully learn run.

Possible reason

learn run not performed

MC: MC + Safety Ch

What to do
learn run has to be performed

Motion Command of TCBC does not fit to feedback UIB, DIB

Possible reason

What to do

faulty wiring

change MCBIII
defective MCBIII input
The input signal change was to fast at ignore
inspection mode

MC: Encodr adj?

correct wiring

WIR
DEF
MEA

no initial encoder adjustment has been done

Possible reason

OPE

after manual rescue operation


when the brake replacement is done
without manual rotation of the machine

What to do
perform encoder adjustment routine (M-4-2)
OPE

Inspection runs are allowed w/o TCBC support, normal runs are prohibited. Fatal error
because UIB/DIB signals available but no commands from TCBC for normal run
Possible reason
What to do

MC: OCSS disabld

Parameter 'MCB operate' is set to 1

set parameter 'MCB operate' (M-3-1-goon) to 0

PAR

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incorrect state of SW signal, SW-signal indicates switching state of main contacts

Possible reason

What to do

faulty SW contactor

check inputs SW

SIG

faulty wiring

check wiring

WIR

defective MCBIII

change MCBIII

DEF

MC: Chk DBD Sig

incorrect state of DBD signal (1 = Stop , 0 = run)

Possible reason

What to do

faulty SW1, BR or BY

check inputs, SW, BR or BY

SIG

faulty wiring

check wiring

WIR

defective MCBIII

change MCBIII

DEF

MC: Chk RDY Sig

incorrect state of RDY signal

Possible reason

incorrect state of Brake Switch signal

Possible reason

DEF

change MCBIII

defective MCBIII

MC: Chk BS1/BS2

What to do

faulty BS sensors or wiring

What to do
check BS sensors / wiring

DEF

check brake circuit / mechanic


DEF
Brake does not lift
Sub-code for further information: Press <Down> or <Shift-3> (description is valid only for "BrakeSwType = 3")
e = 11

Scenario 1

BS1 expected ON detected OFF

e = 12

Scenario 1

BS2 expected ON detected OFF

e = 13

Scenario 1

both BS1 and BS2 expected ON detected OFF

e = 21

Scenario 2 & 3

BS1 expected OFF detected ON

e = 22

Scenario 2 & 3

BS2 expected OFF detected ON

e = 23

Scenario 2 & 3

both BS1 and BS2 expected OFF detected ON

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7.5 Analog load weighing (ALW) related messages


Load weighing calibration not performed at start of a run. Run is started with
pre-torque for balanced load.
Possible reason
What to do

ALW:No LoadW Cal

LW calibration not performed

ALW:LoadW Sensor

perform load weighing calibration

OPE

Invalid load weighing input values.

Possible reason
missing connection

What to do

defective LWB

check connection
P6 Pin1: VRS 30Vdc
P3 Pin1: 24 VDC (derived from VRS)
(load sensors may use another 24V source)
P3 Pin2: sensor signal
P3 Pin3: sensor signal
P3 Pin4: HL2
change LWB

defective load sensor

change sensor

DEF

defective MCB_III

change MCB_III

DEF

MLS : < ACC Dist

SIG

DEF

The car did not reach the nominal speed.

Possible reason
secondary effect of Emergency Stop,
Shut Downs, Correction runs

What to do
check other occurred errors

OPE

7.6 Motion logic state (MLS) related messages


MLS : < Dec Dist

The distance for the deceleration is too short. The car stops without creep speed.

Possible reason
secondary effect of Emergency Stop,
Shut Downs, Correction runs
it is possible that the MCBIII has
miscount
The actual floor distance does not
correspond to the learned floor
distance.
Parameter 'T_creep' too small

MLS : Stop in LS

What to do
check other occurred errors
check other occurred errors
start learn run again

OPE
MEA

OPE

increase parameter 'T_creep' (M-3-3- goon)

PAR

Limit switch 1LS / 2LS versus run direction.

Possible reason

What to do

faulty 1/2LS sensors or wiring

check LS wiring

WIR

TCBC or CAN bus error

check LS inputs on TCBC

COM

MLS : TCB Inp Error

TCBC command GOTO floor: Target < Bottom floor or Target > TOP floor

Possible reason
parameter mismatch

What to do
check TOP FLOOR, BOTTOM FLOOR on MCB_III and
TCBC

PAR

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Deceleration in the bottom landing initiated by 1LS.

Possible reason

What to do

correction run
Parameter '1LS DLY' is too small.

ignore
Increase parameter '1LS DLY' (M-3-3-goon). After that
the deceleration distance for a correction run is to be
PAR
checked, if it is still sufficient. A correction run is released
after an inspection run.

MLS : 2LS Ini Dec

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MLS : 1LS Ini Dec

Part:

Deceleration in the top landing initiated by 2LS.

Possible reason

What to do

correction run
Parameter '2LS DLY' is too small.

ignore
Increase parameter '2LS DLY' (M-3-3- goon). After
that the deceleration distance for a correction run is to be
PAR
checked, if it is still sufficient. A correction run is released
after an inspection run.

MLS: RLV-Count

Too much consecutive relevelling runs (more than 4)

Possible reason

What to do

relevelling speed too high

check parameter REL SPE

PAR

defective hoistway switch

check magnets and hoistway switches

DEF

UIS or DIS missed passing a door zone. The message is generated in the moment
when the relevelling conditions are fulfilled. Relevelling run is not performed.
Possible reason
What to do

MLS:UIS/DIS miss

missing UIS or DIS sensor or wiring

check sensors and wiring

SIG

LV signal was not detected during creeping, although the creep time reached 67% of
DDP time. The message is displayed when the error is occurring eight times
Possible reason
What to do
secondary effect of Emergency Stop, check other occurred errors
OPE
Shut Downs, Correction runs
it is possible that the MCBIII has mis- check other occurred errors
MEA
count
check magnets and sensors by an INS RUN
missing LV magnet or defective senDEF
sors
check LV1, LV2 relays and LVCT time using a slow INS
only one LV signal was detected at
SIG
RUN (CREEP SPE has to be reduced too).
units with 1LV and 2LV
change MCBIII
DEF
defective MCBIII

MLS : LV Missed

Levelling zone lost, deceleration distance too short, see error 'MLS <Dec Dist'. The
message is displayed when the error is occurring eight times
Possible reason
What to do
secondary effect of Emergency Stop, check other occurred errors
OPE
Shut Downs, Correction runs
check other occurred errors
it is possible that the MCBIII has
MEA
miscount
decrease LV DLY (M-3-3-goon)
PAR
LV DLY too large

MLS : LV Lost

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MCBIII has miscount.

Possible reason
miscounting of door zones at INS
operation
parameter TOP FLOOR is not correct
missing LV magnet or defective
sensors
only one LV signal was detected at
units with 1LV and 2LV

MLS : LV Trig Err

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MLS : LV Count Err

Part:

What to do
ignore

MEA

check this parameter


check magnets and sensors by an INS RUN
check LV1, LV2 relays and LVCT time using a slow
INS RUN (Creep SPE has to be reduced for this test ).

PAR
DEF
SIG

LV-signals rebound longer then 20 ms

Possible reason
distance between sensor and magnet
is not correct
defective LV sensors

What to do
check distance between sensor and magnet

COM

change sensors

DEF

7.7 Drive control (DRV) related messages


DRV: EncoderWarn

Possible reason
possible electrical noises caused by
bad shielding or ground /earth wiring
temporary bad contacts

DRV: Encoder Err

Encoder warning
What to do
check shielding / earth connections
check wiring / connectors to encoder

WIR
WIR

Encoder error

Possible reason
spikes on the index pulse wires
caused by bad shielding or ground
/earth wiring
temporary bad contacts

What to do
check shielding / earth connections

WIR

check wiring / connectors to encoder

WIR

Over speed: the motor turns 10% faster than the dictated speed profile. The message
is displayed when the error is occurring four times
Possible reason
What to do

DRV : > Speed

parameter is incorrect

DRV : < Speed

Check the parameter 'Sys Inert' (M-3-1-goon)

PAR

Low speed : the motor turns 45% slower than the dictated speed profile.

Possible reason

What to do

defective encoder

Check encoder, use SVT-Menu PVT (M-2-6).

defective MCBIII
Inertia of the whole system is too big.

parameter is incorrect.

Change MCBIII
Check the guide and distance between guides, check
the inertia of motor and gear.
Check the parameter 'Sys Inert' (M-3-1-goon)

DEF
DEF
MEA

PAR

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DRV : Rollb Start

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Rollback at start

Possible reason
What to do
check start-related parameters
Start-Stop-parameters are set incorrectly
check / adjust load-weighing device
Load-weighing device does not work
correctly or is not correctly adjusted
Sub-code for further information (Press <Down> or <Shift-3>)

Rollback at stop

Possible reason
What to do
check stop-related parameters
Start-Stop-parameters are set
incorrectly
Sub-code for further information (Press <Down> or <Shift-3>)

PAR

measured max. rollback distance in [mm]

DRV : Encoder Dir

the sequence of the encoder signals is reversed

Possible reason

OPE

measured max. rollback distance in [mm]

DRV : Rollb Stop

PAR

Encoder wrong direction

What to do
Change the parameter 'Encoder Dir'

PAR

Motor current exceeds 200% of nominal current for more then 3 seconds. The
message is displayed when the error is occurring four times
Possible reason
What to do

DRV : OverLd >Time

PAR

acceleration rate is too high

decrease acceleration rate DEC (M-3-3-goon)

power of inverter is too small

check power of inverter and motor

OPE

fly wheel inertia is too big

reduce fly wheel

COM

Sub-code for further information (Press <Down> or <Shift-3>)


t=3

3 sec general overload

DRV: Overload

Overload (warning): see error 'DRV: OverLd >Time

Possible reason

What to do

acceleration rate is too high

decrease acceleration rate DEC (M-3-3-goon)

PAR

power of inverter is too small

check power of inverter and motor

OPE

fly wheel inertia is too big

reduce fly wheel

COM

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The current of one motor phase is zero. The message is displayed when the error is
occurring four times
Possible reason
What to do
check motor wiring, connectors and SW contacts
the motor wiring is disconnected
WIR
(between inverter and motor)
check power of inverter and motor
power of inverter is too high
OPE
(current <10%)
Sub-code for further information: Press <Down> or <Shift-3>
DRV: Phase Down

p=1

Phase-check failed: no current in motor phase 1

p=2

Phase-check failed: no current in motor phase 2

p=3

Phase-check failed: no current in motor phase 3

p = 10

Phase-check failed: no current in all motor phases

p = 20

invalid combination during current phase-check: current in single-phase only (possible leakage current)

Speed controller output (motor torque & current) has reached the internal limit see
error "INV: >CURR MOTOR"
Possible reason
What to do
check inverter power reduction of acceleration rate may
power of inverter is too low
OPE
help (<M> <3> <2> <GOON> ACC)
check motor and motor cable
short circuit in the motor or earth
WIR
leakage
check encoder, encoder cable
WIR
faulty encoder signals

DRV: I Overload

7.8 Learn run (LRN) and encoder adjustment (ADJ) related messages
LRN : Learn abort

Learn run was aborted because of an error

Possible reason

Learn run was aborted

LRN : < Mag Len

What to do
use magnet with the right length

DEF

Length of magnet is too long (maximum 450 mm)

Possible reason
faulty floor will displayed in Error
Logging

LRN : Mag Len Var

OPE

Length of magnet is too short (minimum 170 mm)

Possible reason
faulty floor will displayed in Error
Logging

LRN : > Mag Len

What to do
see Error Logging (<M> <2> <1>)

What to do
use magnet with the right length

DEF

Length of used magnets is varied.

Possible reason
faulty floor will displayed in Error
Logging

What to do
use magnets with the same length

DEF

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Date:

Nov. 8, 02

What to do
check distance

MEA

The run time at contract speed between 2 landings is more then 52 seconds.

Possible reason
Floor distance is too large.

What to do
Check floor distance, install intermediate landing if
necessary

The positive edges of LV were not


read correctly.

see error 'MLS: LV trig err'

LRN : Too many LV

MEA
MEA

It will be count more floors at learn run then adjusted by SVT (Top Floor).

Possible reason

GAA21000CJ_TS1

Distance between 2 door zones is too short (minimum 170 mm)

Possible reason
faulty floor will displayed in Error
Logging

LRN : > Floor Dist

No.:

Vintage: 01 / 1

ENGINEERING CENTER
BERLIN
LRN : < Floor Dist

Part:

parameter TOP FLOOR is incorrect

What to do
Check parameter 'TOP FLOOR' (M-3-1-goon).

PAR

Encoder adjustment has been aborted by a shutdown.


Sub-code for further information: Press <Down> or <Shift-3>
Sub-code with possible reason
What to do
e=1
Check the parameter for motor type
wrong motor type
Measure the stator resistance of the motor with Multimeter and compare with your duty and speed
630kg @ 1,0m/s with motor 502 RS = 1,65
PAR
630kg @ 1,6m/s with motor 500 RS = 0,72
1000kg @ 1,0m/s with motor 503 RS = 0,95
1000kg @ 1,6m/s with motor 501 RS = 0,40
Note: measuring between 2 motor phases: double RS value
e=2
Change MCBIII
MCBIII is defect
e=3
DEF
e=4
No encoder pulses detected Check the electrical connection from encoder to MCBIII
MEA
Check the encoder, replace the encoder if it is defect
e=5
Change MCBIII
BRA
No movement of motor shaft Sticky brake lining
ADJ: EncAdj err

SW: invalid software state

For engineering only

OPE

Wrong motor type parameter

Change the parameter 'Motor Type'

PAR

Sticky brake lining


Check the safety chain parts and wiring

e = 11

e = 12

No movement of motor shaft


Safety chain opened during
adjustment
Adjustment aborted regarding
other error
UIB / DIB released during
adjustment in ERO mode

BRA

e = 10

e=6
e=7

ADJ: Auto-Encadj
For information only

Check the errors with same run number


Check UIB and DIB:

Drive performs automatic encoder adjustment (e.g. after manual rescue operation
(MRO) during power-OFF)

SAF
OPE
SIG

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ENGINEERING CENTER
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Part:
No.:

GAA21000CJ_TS1

Vintage: 01 / 1

Trouble shooting Guide (Draft)

Page:

35/ 43

Date:

Nov. 8, 02

8 DCSS5 related failures


Peak output current greater than 7 A. If this event occurs 3 times within 120 sec, the
DCSS switches into locked mode.
Possible reason
What to do

Inverter Prot

Inverter is defect
Motor is defect

check the inverter


Check the motor windings (about 60 70 /winding for
a motor with 100 W)

DEF
DEF

Motor current was for 10 sec higher than setup limit. If this event occurs 3 times within
120 sec, the DCSS switches to lock mode.
Possible reason
What to do

Motor Protect

Wrong motor selected

Motor is defect

Check the parameter setup for motor type: 3-2-5


Check the motor windings (about 60 70 /winding for
a motor with 100 W)

Reduced pulses from encoder are measured. DCSS switches into INI mode.
This error does not mean, that the error comes from the encoder itself. Please
Encoder Err
follow the steps explained below. If the door does not work correctly then replace the encoder
Possible reason
What to do
When occurring many times:

The door mechanic is shortly


Start open/close door command and check the position
blocked, e. g. disturbance caused by
Monitor the door status: 3-1-1 (Position: . mm)
a passenger
When occurring occasionally:
Start the continuous run: 3-4-2 and check the position
Monitor the door status: 3-1-1 (Position: . mm)
Check the wiring and the connection

Encoder wiring or connection

Bad fixation of the encoder


One or two tracks of the encoder are
damaged

Check the fixation


Replace the encoder

PAR
DEF

OPE
OPE
WIR
OPE
DEF

Indicates that the check sequence for the discrete interface failed three times. DCSS
is set into locked mode
Possible reason
What to do

3wireComFail

the communication failed

Start the check sequence : 3-2-4

COM

DCSS out of order, serious event occurred. DCSS is de-energized and does not react
on commands
Possible reason
What to do
Unlock DCSS performimg power down power up seMotor Protect event, or
quence or SVTOOL key-sequence shift 5
InverterProt event, or
OPE
(see the above given detailed information)
3wireComFail event

System Locked

A problem could occur if the memory is full during a maintenance cycle. After each
maintenance cycle time the event logging is to be deleted.
Possible reason
What to do
delete logging to free memory
Event logging memory full
MEA

Logging Full

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Part:
No.:

Vintage: 01 / 1

ENGINEERING CENTER
BERLIN

Trouble shooting Guide (Draft)

Page:

36/ 43

Date:

Nov. 8, 02

9 GLOSSARY
1LS
1LV
1TH
2LS
2LV
2TH
ACC
ADC
ADJ
ALB
ATT
BAT
BOT FL
BRA
BRB
BS
BS1
BS2
BY
CAL
CAN
CB
CCBL
CCTL
CDL
CHC
CHCS
CHK
CLR
COM
CON SPE
CRE SPE
CRP
CSP-2
DBD
DBP
DCL
DCP
DCS
DCSS5
DDO
DDP
DDSR
DEC
DEF
DEMERC
DFC
DIR
DIS
DIST
DLY
DOB
DOL
DRV
DS

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GAA21000CJ_TS1

Normal Terminal Slowdown Limit Switch for the bottom floor


Door zone recognition for down run
Thermal contact 1
Normal Terminal Slowdown Limit Switch for the top floor
Door zone recognition for up run
Thermal contact 2
Acceleration
Analog to Digital converter
Adjustment
Alarm button
ATTendend service
Battery
Bottom floor
Brake
Brake release button
Brake switch
Brake switch 1
Brake switch 2
BY-Relay
Calibration
Controller Area Network
Car button
Car Call to Bottom Landing
Car Call to Top Landing
Car Link
Cancel hall calls
Cancel hall call switch
Check
Car Light Relay
Communication
Contract speed
Creep speed
Creep
Car sill protection (light beam gate)
Drive brake disconect
Door bypass
Door close limit signal
Delayed car protection
Door check sequence
Door Control Subsystem 5
Disable door operation
Delayed drive protection (run timer)
Disable door switch relay
Deceleration
Defective
Disable Emergency Exit Contact Relay
Door fully closed contact
direction
Indicator for start/stop relevelling up
Distance
Delay
Door open button
Door open limit
Drive
Door switch

OTIS

FIELD COMPONENT MANUAL

Worldwide Engineering

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No.:

GAA21000CJ_TS1

Vintage: 01 / 1

ENGINEERING CENTER
BERLIN
DTC
DTO
DW
DZ
DZI
E&I
EEC
EFO
EFS
ENC
ENG
EPO
ERO
ES
FCM
FR
GRP
HB
HDL
HTS
HWY
I/O
ICU
INIT
INP
INS
INS SPE
INV
ISC
LED
LNS
LRN
LS
LST
LV
LWB
MC
MCBIII
MCLS
MCS
MEA
MISS
MLS
MOT
MRL
MRO
NAV
NDG
NOM
NOM SPE
NOR
NURF
OCB
OCSS
OLD
OP
OPN
OS

Part:

Trouble shooting Guide (Draft)

Door Time protection Close


Door Time protection Open
Door wiring (landing door contact)
Door zone
Door zone indicator for lamp
Emergency and inspection
Emergency exit contact
Emergency fireman operation
Emergency fireman service
Encoder
Engineering
Emergency power operation
Electrical Recall Operation
Emergency stop
Field Component Manual
Fast run
Group
Hall button
Hall Link
Hall temperature sensor
Hoistway
Input/output
Inter communication unit
initialization
input
Inspection mode
Inspection speed
inverter
Independent service contact
Light Emitting Diode
Load non stop
Learn run
Limit switch
lost
Levelling
Load weighing board
Motion command
Motion control board
Machine room car light switch
Modular Control System
measurement
Missing
Motion logic state
Motor
Machine room less
Manual rescue operation
Not available
Nudging
Nominal
Nominal speed
Normal mode
Emergency power test
Overload circuit breaker
Operational command subsystem
Overload device
Operation
Open
Over speed

Page:

37/ 43

Date:

Nov. 8, 02

OTIS

FIELD COMPONENT MANUAL

Worldwide Engineering

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No.:

GAA21000CJ_TS1

Vintage: 01 / 1

ENGINEERING CENTER
BERLIN
PAR
PCB
PDB
PDD
PDS
PES
POW
PROF
PROT
PRS
PSI
RDY
REB
REL SPE
REM
RMP DWN
RRB
RS
RSL
RTB
SAF
SDI
SIG
SKL
SPBC
SPE
SR
SVT
SW
SYS
TCBC
TCI
TES
THB
TOC
TOCI
TOP FL
UDLS
UIS
VDC
WIR

Part:

Trouble shooting Guide (Draft)

Parameter
Printed Circuit Board
Power drive board
Partition door device
Partition door switch
Pit emergency stop switch
Power
Profile
Protection
Position Reference System
Power supply interface
ready
Remote enabling button
Relevelling speed
Remote Elevator Monitoring
Ramp down
Remote resetting button
Remote Station
Remote Serial link
Remote tripping button
safety
Speed direction indicator
signal
Car light disconnecting switch
Service panel board with Can
Speed
Slow run
Service tool
Switch
System
Traction Control Board
Top of car inspection
Top of car emergency stop switch
Thermo contact
Top of car
Top of car inspection
Top floor
Up Down final Limit Switch
Indicator for start/stop relevelling down
Voltage DC
Wiring

Page:

38/ 43

Date:

Nov. 8, 02

OTIS

FIELD COMPONENT MANUAL

Worldwide Engineering

ENGINEERING CENTER
BERLIN

Part:
No.:

GAA21000CJ_TS1

Vintage: 01 / 1

Trouble shooting Guide (Draft)

Page:

39/ 43

Date:

Nov. 8, 02

10 Reports for feedback


10.1

Elevator status

Name:

______________________

Location:

______________________

Date/Time:

______________________

Unit No.:

______________________

TCBC
Software version and release date

MCBIII
Software version and release date

SPBC
Software version and release date

DCSS5
Software version and release date

Date:
______________
Version: G_____________

Date:
______________
Version: G_____________

Date:
______________
Version: G_____________

Date:
______________
Version: G_____________

OTIS

FIELD COMPONENT MANUAL

Worldwide Engineering

ENGINEERING CENTER
BERLIN

Part:
No.:

GAA21000CJ_TS1

Vintage: 01 / 1

Trouble shooting Guide (Draft)

Page:

40/ 43

Date:

Nov. 8, 02

10.2 Event logging list to be filled out


TCBC event logging

MCBIII event logging

DCSS5 event logging

SVT M-1-2-1
(Last event / time related)

SVT M-2-2-1
(Last event after Run)

SVT M-3-2-1-2
(Last Run / time related)

<GO ON>

<GO ON>

<Shift-3>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

<GO ON>

OTIS

FIELD COMPONENT MANUAL

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Part:
No.:

GAA21000CJ_TS1

Vintage: 01 / 1

ENGINEERING CENTER
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Trouble shooting Guide (Draft)

Page:

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Date:

Nov. 8, 02

10.3 Parameters related to MCBIII


Contract (M - 3 - 1)
SVT-Display
Con Spe[0.01m/s]
Con Nmot [rpm]
Motor type
Sys Inert[g*m^2]
Encodertype
LoadW type
2LV avail.
DDP [s]
TOP FLOOR
BOTTOM FLOOR
FLOORS IN 1LS
MCB operat.
BrakeSWtype
Motor Dir [0/1]

Start / Stop (M - 3 - 4):


Default
160
611
501
2700
4
3
0
20
1
0
1
0
3
0

Current value

Default
30
160
2
6
80
80

Current value

SVT-Display
Mot Fnom [0.1Hz]
Mot Vnom [V]
Mot Inom [A]
Mot Nnom [rpm]

Current value

Default
509
**** *)
**** *)
611

Current value

Eng-Ctrl (M - 3 - 5 - 2):
SVT-Display
SpC FNr [0.1Hz]
SpC FN0 [0.1Hz]

Default
50
50

Current value

Eng - MotEqC (M - 3 - 5 - 3):

Vane (M - 3 - 3):
SVT-Display
LV DLY UP [mm]
LV DLY DOWN [mm]
1LS DLY [mm]
2LS DLY [mm]
T_creep[10ms]

Default
10
80
70
30
30
1000
47
80
100

Eng-Motor (M - 3 - 5 - 1):

Profile (M - 3 - 2):
SVT-Display
INS SPE[0.01m/s]
NOM SPE[0.01m/s]
REL SPE[0.01m/s]
CRE SPE[0.01m/s]
ACC [0.01m/s^2]
DEC [0.01m/s^2]

SVT-Display
PROF DLY [10ms]
RMP DWN T2[10ms]
DRP BK DLY[10ms]
EL HLT PER[10ms]
DEMAG PER [10ms]
FULL LOAD [kg]
BALANCE [%]
LNS threshold[%]
ALWcomp Corr [%]

Default
80
80
50
50
40

Current value

SVT-Display
MotEqc Rs [mOhm]
MotEqcLsd[0.1mH]
MotEqcLsq[0.1mH]
MotEqc I0 [0.1A]

Default
**** *)
**** *)
**** *)
**** *)

Current value

*) These values are invisible after default setting

OTIS

FIELD COMPONENT MANUAL

Worldwide Engineering

Trouble shooting guide 1 (draft)

Note: All parameters are pre-adjusted by factory:

TCBC (SERVICE): M-1-3-1-07


Default
13
30
0
10
60

Current value

TCBC (SYSTEM): M-1-3-1-01


SVT-Display
TOP
BOTTOM

Default
2
0

Current value

TCBC (DRIVE): M-1-3-1-04


SVT-Display
SPEED

Page:
Date:

Parameters related to TCBC

SVT-Display
Encoder
SDI-Max
SDI-Dir
BRE-Max
SPB-Temp

No.:

Gxxxxxxxxxxxxx

Vintage: 01 / 1

ENGINEERING CENTER
BERLIN

10.4

Part:

Default
100

Current value

42/ 43

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Part:
No.:

Gxxxxxxxxxxxxx

Vintage: 01 / 1

ENGINEERING CENTER
BERLIN

Trouble shooting guide 1 (draft)

Page:

43/ 43

Date:

10.5 Parameter related to DCSS5


Field parameter: M-3-3-3 (Service tool plugged on DCSS5)
M-3-3-3-1: for profile set 1 parameters ; M-3-3-3-2: for profile set 2 parameters
name

range

Unit

Default
value

Current
value

description

Px:OpenRunTime

1500.....8000

ms

3500

Px: StartOpnDist

1...150

mm

50

To change the open speed only this parameter


must be modified. There is no impact on other
parameters.
Distance from closed door to startpoint of accel.

Px: StartOpnSpeed

2...10

Hz

Speed at the begin of opening run

Px: OpenCrpDist

1...150

mm

20

Creep distance after main profile

Px: OpenCrpSpeed

2...15

Hz

Px: ClsRunTime

2500.....8000

ms

3500

Px: StartClsDist

1...150

mm

20

Creep speed at end of opening run


To change the close speed only this parameter
must be modified. There is no impact on other
parameters.
Distance from opened door to startpoint of accel.

Px: StartClsSpeed

2...10

Hz

Speed at the begin of closing run

Px: ClsCrpDist

1...150

mm

50

Creep distance after main profile

Px: ClsCrpSpeed

2...15

Hz

Ix:OpnRunTime

5000...12000

ms

6000*

To change the Ini open speed

Creep speed at end of closing run

Ix:ClsRunTime

5000...12000

ms

6000*

To change the Ini close speed

Px: NdgClsRunTime

5000...12000

ms

6000*

To change the close nudging speed profile

Px: ClsIdleTorque

10...200

50

Force in [N] to hold the door closed at idle state

Px: OpnIdleTorque

10...200

60

Force in [N] to hold the door closed at idle state

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