Professional Documents
Culture Documents
Food and Beverage Department is responsible for the daily operations of restaurants, bars and
others places like kiosks around the beach and pools at the hotel. Handling and control the
employees in their tasks and functions like: such as that make greeting, gives welcoming and
escort guests to their seats and to giving the menus to them, and also taking food and drinks
orders and server the beverages during they staying at the restaurants. They have some staff, such
as:
1. Food and Beverage Manager
To ensure service delivery at every point of sale in the Food and Beverage Department. He
or she therefore supervises and co-ordinates the Food and Beverage Department.
2. Food and Beverage Supervisor
To be totally customer focused by consistently delivering excellent customer service with an
informed, friendly and effective approach.
To assist with the responsibility for the day to day running of the event services department
within the overall policies and controls established by the Company and Hotel General
Manager, ensuring that the brand values and standards are delivered and profitability
achieved.
To promote the Company Mission Statement through continual demonstration of the
Personality.
3. Restaurant Manager
To be responsible for the image of the restaurant and increasing its sales (from preparation
through to service).
4. Assistant Restaurant Manager
To assist the Restaurant Manager in maintaining the image of the restaurant and increasing its
sales (from preparation through to service).
5. Chef de Rang / team Leader
To organise and co-ordinate the following tasks together with his or her team:
Arranging the tables
Welcoming and serving the guests
Clears the tables
6. Head Waiter/Sommelier
To organise the services offered to diners and ensure the quality of those services
7. Waiter/Waitress
To undertake the following tasks:
Arranging the dining room
Welcoming and serving Restaurant guest
Tidying the dining room after meal service
8. Bar Waiter/Waitress
To undertake the following tasks:
Arranging the Bar/lounge area
Welcoming and serving Bar/lounge guest with drinks and afternoon tea etc
Tidying the Bar area after bar service/afternoon tea
The Bar Waiter/Waitress forms the continuous link between the bar and the bar lounge
9. Bartender
The Bartender is tasked to:
Welcome and advise customers
Prepare and serve drinks and cocktails
Take responsibility for the organisation of the bar
Charge customers for their drinks, accept the corresponding payments and manage bar stocks
and supplies
10. Assistant Bartender
To prepare simple drinks and cocktails.
He or she works as part of a team and takes an active role in organising and maintaining the
bar in accordance with hygiene standards
6.
7.
8.
9.
- Membersihkan meja
Kepala Pelayan/Sommelier
Untuk mengatur layanan yang ditawarkan kepada pengunjung dan memastikan kualitas
layanan tersebut
Pelayan
Untuk melakukan tugas-tugas berikut:
- Menata ruang makan
- Menyambut dan melayani tamu Restauran
- Merapikan ruang makan setelah layanan makan
Pelayan Bar
Untuk melakukan tugas-tugas berikut:
- Mengatur Bar / ruang tunggu
- Menyambut dan melayani tamu Bar/ruang tunggu dengan minuman dan teh sore, dll
- Merapikan area Bar setelah layanan bar/teh sore
Pelayan Bar membentuk hubungan yang berkelanjutan antara bar dan ruang tunggu bar
Bartender
Bartender bertugas untuk:
- Menyambut dan memberikan saran kepada pelanggan
- Menyiapkan dan menyajikan minuman dan koktail
- Bertanggung jawab untuk organisasi bar
Biaya pelanggan untuk minuman mereka, menerima pembayaran yang sesuai dan mengelola
saham bar dan perlengkapannya.