Study : Problems and Opportunities in Gujarat University Campus

Study on Problems and

Opportunities in Gujarat
University Campus.
SEMESTER PROJECT
SUBMITTED TO
Prof. Hardik Bavishi
SUBMITTED BY
Amit Agarwal

11401

Rinki Sejpal

11491

Anjani Shiyani

11441

Vijaysinh Vaghela 11443

Nikhil Shah

11437

Dhaval Doshi

11413

Study : Problems and Opportunities in Gujarat University Campus

TABLE OF CONTENTS
Sr.
No.

Title

Page No.

Declaration

II

Acknowledgement

Executive Summary

Introduction

Literature Review

Objective of Study

Scope of Study

Research Design

10

Analysis and Interpretation

11

SWOT Analysis

20

Findings

21

10

Recommendations

22

11

Limitations of Report

24

12

Conclusion

25

13

Bibliography

26

14

Questionnaire

27

Study : Problems and Opportunities in Gujarat University Campus

DECLARATION
We, the undersigned hereby declare that the project report submitted to my
department i.e. BK School of Business Management on the topic
Problems and Opportunites in Gujarat University Canteen is the result
of our own work under continuous guidance and kind co-operation of
lecturer, Mr. Hardik Bavisi. We feel highly obliged and indebted to him for
not only providing all the moral and research support but also for inspiring
encouragement during the course of this work . Without his help it would
not have been possible for us to accomplish this task on time.

Study : Problems and Opportunities in Gujarat University Campus

ACKNOWLEDGEMENT
We consider it as a pleasant privilege to express our heartiest
gratitude and indebtedness to those who have assisted us towards the
completion of our project report. The project wouldnt have seen the
light of day without the help and guidance of many people. We take an
opportunity to convey our deepest gratitude to all those individuals.
Our first word of thanks to Dr. Prateek Kanchan.
We feel highly obliged and indebted to our guide (Mr. Hardik
Bavishi) for not only providing all the moral and support but also for
inspiring encouragement during the course of this work. Without whose
help it wouldnt have been possible for us to accomplish this task on time.
Words at our command are inadequate both in form and spirit to
express our sincere and profound gratitude to these personalities for
their meticulous guidance, keen supervision, constructive criticism,
friendly attitude and whole hearted help throughout the course of this
project. We owe our special regard to the director, HOD, all the staff
member, friends and colleagues to help us out in giving the relative
information.

Study : Problems and Opportunities in Gujarat University Campus

1. EXECUTIVE SUMMARY
The report contains introduction to the topic Problems and opportunities
in Gujarat university canteen. It contains the brief information about
Gujarat University Canteen. Succeeding to it is a overview of the canteen.
After that the rationale of the research is explained.
The report includes objectives of the study and the research
methodology being adopted, then the data analysis & interpretation,
findings of the study and limitations, and also the SWOT analysis that were
felt during the study and some suggestions are mentioned. Report ends with
the bibliography describing references from which the data was researched.

Study : Problems and Opportunities in Gujarat University Campus

2. INTRODUCTION
Our research topic Study on Problems and Opportunity in Gujarat
University Canteen can be very helpful for the analysis of canteen in the
campus as well as for the purpose of improvement in canteen. As students
spend almost half a day at their colleges, all they need is a place to sit and
relax after a tiring and exhaustive lecture. We fell that canteen is the best
place where students and faculties can obtain food and refreshments so for
us Gujarat university canteen is that place. Our topic will cover problems
faced by the users i.e., students and faculties and also the opportunities for
improvement. Factors such as hygiene, infrastructure, and availability etc.
can be taken into consideration. Gujarat university campus includes more
than 20 departments which are also the potential users of Gujarat university
canteen. Therefore our topic has very wide scope. We believe our topic will
collect data that will serve the purpose of finding a solution to the existing
problems and exploring the potential opportunities.

Study : Problems and Opportunities in Gujarat University Campus

3. LITERATURE REVIEW
Canteen is a very important facility for the students and faculties through
which a better standard of food and refreshments can be obtained, when
compared to the make shift hotels that spring up around universities.
Moreover, through these canteens wholesome food and refreshments can be
provided to the students and faculties at reasonable prices so as to make
available to them a balanced sand hygienic food. This is likely to improve
their health and efficiency. Canteens also serve as places where students
and professors can meet informally and refresh themselves by a relaxing
conversation. Further, the availability of the food stuffs within the
university area reduces the botheration and saves time of the students and
faculties, otherwise they will have to go out of the university campus.
Every college in the country should be strongly committed to support
student health and well-being through its curriculum and a range of
initiatives that offer opportunities that promote physically fit individuals
who love eating healthy food. Colleges are encouraged to implement
comprehensive health and well-being programs, including food and
nutrition education.
The establishment and operation of a college canteen is
important in developing love and interest in buying nutritious and healthy
food among students, faculty and the college personnel, making it possible
for them to enjoy nutritious and healthy food at affordable prices during the
working hours.
The canteen should also provide a variety of foods and dishes that enhance
the skills and knowledge learnt in the classroom about food and
nutrition. Canteen operation can be considered one of the auxiliary
services of the college. Food handlers have a prime role to play in food
businesses, and that is to guarantee that meals served are hygienic
for consumption. Conscious or inadvertent contamination of such food
places consumers at risk of suffering from food- borne illnesses. Food
poisoning in school canteens had been an occurrence.
The study shall reveal that the nature of canteen food is an important
influence on dietary behavior at college. In addition, it appears that the
canteen menu may affect students' attitudes toward good nutrition. This
influence may have important ramifications for the present and future
health of youngsters and warrants careful consideration by decision-making
authorities.

Study : Problems and Opportunities in Gujarat University Campus

4. OBJECTIVES OF THE STUDY

To be precise, the present study is undertaken with the following
objectives:
To know infrastructure requirements for GU Canteen. Various
departments of Gujarat University
To know students and faculties perceptions regarding food quality,
food quantity, variety of food and hygiene.
To know loopholes in services provided by GU Canteen.

To identify opportunities and provide appropriate solutions

regarding existing problems.

To know the reason why students and faculty members prefers less
going to GU Canteen.

Study : Problems and Opportunities in Gujarat University Campus

5. SCOPE OF THE STUDY

The subject of Canteen facility is thus fairly wide and is not limited to
any one country, one region, on sector, one industry or occupation. Its
scope has been described by different writers in different perspectives.
But the common objective of canteen facility is to provide quality food
stuff at reasonable price.
In our research study we have limited our scope of study to the Gujarat
university campus. The sample population is students and faculties of
different departments of Gujarat University.

Study : Problems and Opportunities in Gujarat University Campus

6. RESEARCH DESIGN
Area of the study :
The study is done in the campus of GUJARAT UNIVERSITY
CAMPUS visiting 12 departments of the university.

Research Method :
The views of the population are elicited by way of well-structured
questionnaire. Besides using the questionnaire to collect the major data,
various other techniques will also adopted by us for the collection of
information through a) Interviews, b) Discussions, and c) Observations.
The study is conducted by using both analytical and descriptive type of
methodology. The study depends on primary and secondary data.
Primary data will be collected on the basis of stratified random sample
survey .
The Secondary data are collected from Research Papers, Websites.

Sampling Design :
A sample design is a definite plan for obtaining a sample from given
population. Since it is difficult to contact the entire population, in my
project study random sampling technique has been adopted.
Sample Size :
By using Pilot Study, the filled up Questionnaires will be collected
from 225 (12 students and 3 professors from each department. Total
number of departments in GU are 15) respondents .

Scaling techniques in questionnaires :

The questionnaire used comprises both optional type and open ended
questions. The responses are obtained on the 5 point scale, which ranges
as follows: 5 Strongly agree 4 Agree 3 Neutral 2 Disagree 1
Strongly Disagree.

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Study : Problems and Opportunities in Gujarat University Campus

7. ANALYSIS AND INTERPRETATION.

Do you visit GU Canteen?

Yes; 38%
No; 62%

Interpretation : From the survey it was found that out of 185 respondents
38% (71) visit GU Canteen while 62% (114) do not visit at all.

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Study : Problems and Opportunities in Gujarat University Campus

How frequently do you visit?

Daily; 2%
Often; 25%
Rarely; 37%

Sometimes; 37%

Interpretation : From the survey it was found that the frequency of rare and
sometimes visit is more that daily and often ones.

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Study : Problems and Opportunities in Gujarat University Campus

What time do you visit?

What time do you visit?
50

17

Breakfast

13

11

Brunch

Lunch

Evening Snacks

Interpretation : Majority of the people visit the canteen during lunch hours
as compared to the other timings.

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Study : Problems and Opportunities in Gujarat University Campus

Are you satisfied with menu provided in canteen?

44%
56%

Yes
No

Interpretation : From the survey it was found that out of 71 responses 31

were not satisfied while the rest were.

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Study : Problems and Opportunities in Gujarat University Campus

What kind of food do you eat?

What kind of food do you eat?
37
32

Heavy food

Snacks

17

17

Beverages

Package food

Interpretataion : Heavy food like lunch and casual snacks are preferred
more than packaged food and beverages.

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Study : Problems and Opportunities in Gujarat University Campus

Parameters
30
25
20
15

Responses

10
5
0

Interpretation : The average rating range for all the parameters is from 2.49
to 2.72.

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Study : Problems and Opportunities in Gujarat University Campus

Why not?
Why not?
71

52
40

38

34

Ambience

Hygiene

Variety

Food Quality

Price

Interpretation : Quality of food and hygiene seems to be the major reasons

for respondents not preferring GU Canteen.

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Study : Problems and Opportunities in Gujarat University Campus

What else you prefer over GU Canteen?

What else you prefer over GU Canteen?
60
50
37
29
1

Interpretation : Home made food is preferable for the respondants who are
concerned with the quality of outside food, whereas the immigrants of
Ahmedabad majorly prefer to use Stalls outside GU Campus to feed their
stomach.

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Study : Problems and Opportunities in Gujarat University Campus

What will serve as a booster to increase visitors in canteen?

What will serve as a booster to increase visitors in canteen?
66

36

40

55

46

Interpretation : In this age of technology, Wifi seems to be a major booster

for increasing the visit to the canteen.

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Study : Problems and Opportunities in Gujarat University Campus

8. SWOT ANALYSIS OF CANTEEN IS AS

FOLLOW:

STRENGTHS:

Spacious

Proper Sanitation Facility

Quick Service
WEAKNESSES:

Improper utilization of space.

There should be improvement in

Hygiene in food

preparation area.

Lack of food variety.

Sitting

arrangement

and

equipments are not proper.

OPPORTUNITIES:
Can generate huge revenues

if properly handled and managed

Proper
marketing
generate unprecedented responses from the campus utilizers.

will

Improvement in food hygiene

and variety will lead to increase in visitors.

Proper utilization of space

can serve as a hangout area for students and faculties.
THREATS:
Stalls outside the GU Campus, and canteens in near by colleges act
as a good competitors by providing good quality of food at
affordable rates.

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Study : Problems and Opportunities in Gujarat University Campus

Canteen have to abide by University rules and regulations for price

and timings.

9. FINDINGS

Price Level of Items

Besides, the various stated purposes of the canteen provision, the objective
of the college canteen is to provide food at minimum price. Students have
limited pocket money and cannot afford to pay much on regular basis , so
the price list should be reviewed.
Frequency of Visit to Canteen by the students and faculties
It is observed only less than half of the students are frequent visitors to
the canteen. However, it is obvious that more than half of the students are
not motivated to visit the canteen frequently. They are going to the canteen
very rarely or never visited the canteen for utilizing canteen facility .
Quality of Items in the Canteen
It is also observed that majority of the believed that the quality of items in
canteen was poor and not up to the mark. the condition of the kitchen was
also unhygienic.
Cleanliness in Canteen
The canteen should be installed in a clean and hygienic place and its
kitchen, counter as well as the dining rooms. The canteen area should be
maintained in clean and health conditions, free from the flies, dust and
dirt .It was observed that the canteen lacked proper infrastructure and
sanitation facility.

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Study : Problems and Opportunities in Gujarat University Campus

10. RECOMMENDATIONS
Based on the analysis of the survey, we would highly recommend the
canteen to make a note of the following recommendation.
PERSONAL HYGIENE
Proper hair cut.
Proper nail cut.
Well shaven.
Clear attire.
Ensure following while on duty.
Cook headgear is worn.
Mouth cover is tied.
Hand gloves are worn.
FOOD HYGIENE

Vegetables and fruits procured, free from infestation.

Vegetables thoroughly washed before necessary processing and

inconsumable part is adequately disposed cooked food poured into
separate cauldrons for serving on counter. Curd, cooked vegetable
and cooked pulses properly covered with wire washed covers.

UTENSILES
Utensils properly cleaned.

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Study : Problems and Opportunities in Gujarat University Campus

Carbon is cleaned every week.

Proper detergents and scrubs are utilized.
Brass utensils polished once a month.
CROCKERY
Proper detergents are used for cleaning.
Glass tumblers and plates cleaned in dishwasher at least once.
Glasses washed with glass cleaner at least once.
WASTE DISPOSLE
Cooked refuse and washed refuse collected in bins.
Isolation of refuse i.e. paper, plastic carriers and broken glass pieces,
each in separate bins etc.

PRESERVATION
Storage area cleaned properly.
Adequate stacking of material.
Storage area for sugar and refined oil separated from grocery and
condiments storage area.
Isolation of chemicals storage area e.g. cleaning material.
SMOKING
Smoking is strictly prohibited with in canteen.
REPAIRS
Immediate replacement of broken and/or floor stones, counter slabs
etc.
Immediate replacement of broken chairs and tables.
SMOKE

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Study : Problems and Opportunities in Gujarat University Campus

Proper ventilation.
Provision of canopy wherever required.
Operational condition of exhaust fans
MAINTENANCE
Routine maintenance should be done.
Proper record should be maintained
Regular inspection is the key
GENERAL
Apron usage while cooking, serving and washing.
Hand gloves usage during hot material handling.
Floor cleaning to avoid slippery surface.
Milk drums washed with hot water and scrubbed thoroughly.

11. LIMITATIONS OF REPORT

An analysis has been done as per the objectives and attempt has been done
to study each and every parameter to make it more useful and to the mark.
Effort has been done so that information collected is correct for the subject
studied but there are some limitations which are as follow.
Study has been undertaken only on 180 members of Gujarat
University(students and faculties). Which cannot provide the
information of general public .

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Study : Problems and Opportunities in Gujarat University Campus

Information provided may not be true as some of them were

reluctant to share the information.
Data collected is from different source so exact comparison cant be
done.

12.CONCLUSION

The basic objective of our research was to analyse peoples point of

view towards GU canteen whether they satisfied with food quality ,
quantity, value for the money, service and cleanliness along with
hygiene practices.
Secondary objective of our research was to create awareness for
about canteen food and its quality perception in the people mind.

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Study : Problems and Opportunities in Gujarat University Campus

Although the findings reveal that people know about the services
offered by the canteen but they are not very satisfied with quantity,
quality, value for money factors regarding canteen. So various
recommendations are provided to retain the customers and acquire
new customers.

13. BIBLIOGRAPHY
http://wiki.answers.com
www.gujaratuniversity.org.in
Slideshare.com
Wikipedia.org

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Study : Problems and Opportunities in Gujarat University Campus

14. QUESTIONNAIRE
We, students of BK School of Business Management are collecting this
Data for academic purpose only. All the information provided will be kept
confidential.

Name:_________________________________________
_
Department:_____________________________________
Profession
Student

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Study : Problems and Opportunities in Gujarat University Campus

Faculty
Mobile no.________________________
Email
Id:________________________________________
Do you visit GU Canteen?
Yes

No

If Yes,
How frequently do you visit?
Rarely

Sometimes

Often

Daily

What time do you visit?

Breakfast

Brunch

Lunch

Evening Snacks

Are you satisfied with menu provided in the canteen?

Yes

No

What kind of food do you eat?

Snacks

Heavy food

Package food

Beverages

Parameters : Rate the below parameters on the Scale of

5 with 1 being lowest.
Parameters

Price
Food Taste
Service
Hygiene
Variety
Infrastructure
Ambience

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Study : Problems and Opportunities in Gujarat University Campus

If No,
Why not?
Food Quality

Price Ambience

Hygiene Variety

What else you prefer over GU Canteen?

Stalls outside GU Campus
CEPT Canteen

L.D Canteen

Carry Lunchbox

Any other:______________(specify)
What will serve as a booster to increase the visitors at
GU Canteen?
WiFi

Books

Music Air Conditioner

Any other____________
Any suggestions
`
.

29