Vanessa Reed Calonzo

1716 Glenwood Ave S.E. Renton, WA 98058

(206) 915-9888 | vanessacalonzo@gmail.com
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Statement of
Intent

To be a transformative leader in supportive services that empower students to have a

positive learning experience, explore identity development, and build community
connections towards a successful career.

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Education

Masters of Education | Student Development Administration

Seattle University, Seattle, WA (Expected Graduation June 2016)
Bachelor of Arts | Social Studies-Secondary Education (Teaching Certification)
Washington State University, Pullman, WA (December 2005)

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Relevant
Experience

Director, New Student Services

South Seattle College-Seattle, WA (October 2012-Present)
Implement strategic direction of New Student Services department
o Successfully partnered to expand Student Outreach, Admissions, &
Recruitment (SOAR) department to integrate Title III and Pathways to
Completion Grant services into institutionalized department when grants
expired in 2014-2015. New Student Services now focuses on Outreach,
Intake, Orientation, and Veteran Support Services.
o 1 full-time, and 2 part-time in SOAR has now expanded to 6 full-time and 2
part-time positions for New Student Services.
Administer budget of $260,000 of personnel, benefits, travel, and goods and
services.
Supervises 4 Specialists (Outreach Specialist, Intake Development Specialist,
Orientation Student Success Specialist, and the Veterans Transitions Specialist)
who serve as key implementers for each area of New Student Services, our
department Program Assistant, and 2 part-time hourly staff.
Develop and coordinate professional development opportunities for staff to enhance
skills and knowledge
Oversee continuous development of:

Enrollment support tools and publications-Steps to Enroll,

funding guides, enrollment e-communication campaigns, target population
communications

Peer Navigator Program-Student leaders provide 1:1

support for new and continuing students who have questions about the
campus. They staff our front-desk services and respond to campus inquiries.
Navigators provide outreach to current students on student success
resources and prospective students for enrollment support.

Information Desk Services-Counselor Services check-in,

and general resources for anyone who needs support navigating the
campus.

In-person and online mandatory New Student Orientation

Veteran outreach, enrollment, and persistence support

Collaborate across the Seattle Colleges District to share best practices and align
services for outreach, enrollment, and data collection.

Create and maintain community partnerships focused on college access and

student success
Collaborate with the Public Information Office to facilitate the implementation of new
Customer Relations Management system and strategic marketing communications
Research and promote strategic enrollment best practices aligned in SSCs
Strategic Plan
Lead division in special projects related to campus strategic priorities- Customer
Service Standards, Career Exploration, Undecided Student Interventions, Student
Success Courses, and Strategic Student Success Communications.

Director, Student Outreach, Admissions, & Recruitment

South Seattle Community College-Seattle, WA (October 2008-January 2012)
Served as Interim from October 2008 till hired as permanent in October 2010
Hired, trained, supervised, and coordinated staff to meet strategic goals
Implemented outreach strategies
Oversaw office functions, calendar, budget purchasing, and procedures and coordinate
processing of admissions applications
Served as college appointed College Mentor Contact in partnership with the College
Success Foundation Achiever Scholarship
Maintained, coordinated and developed SSCC information for distribution via
presentations, mailings, email, phone, and community promotions
Lead outreach via campus tours, off-campus representation at school and community
events, and onsite enrollment programs
Educated and inform staff, faculty, and students on current admissions and outreach
efforts
Maintained, researched, and processed data for records and reporting
Cultivated partnerships with area schools and community organizations
Produced SSCC Annual Open House called College Night
Program Assistant, Student Outreach, Admissions, & Recruitment
South Seattle Community College-Seattle, WA (April 2007-October 2008)
Maintained event calendar, budget transactions, procedures manual
Provided support for College Success Foundation Scholarship Students
Processed Admission Applications
Assisted prospective students in the enrollment process in person, via phone, and via
email.
Processed department purchasing and personnel paperwork
Assisted in coordinating campus tours, presentations, fair representations, and
outreach events.
Maintained department records and prepared reports
Lead the development of Outreach Ambassador program
Answered inquiries
Production Assistant, Alive! Orientation
Washington State University, Pullman WA (May 2005-August 2005)
Developed curriculum and trained Orientation Counselors
Scheduled tour rotations
Advised program committee groups and mentored orientation counselors
Presented Academic Advising workshops for undecided students
Partnered in activities with Academic Advising Center and Multicultural Student
Services

Multicultural Student Mentor, Multicultural Student Services

Washington State University, Pullman WA (August 2001-May 2005)
Contacted assigned Asian American Pacific Islander freshman and transfer students for
personal support and community building
Served as resource contact at Asian American Pacific Islander Center
Collaboratively planned culturally focused events and academic support programs
Promoted and informed students of university resources and programs
Reported weekly progress for data collection
Orientation Counselor, Alive! Orientation
Washington State University, Pullman WA (May 2004-August 2004)
Served as guide to WSU for groups of incoming freshman and transfer students
Led campus tours, presentations, and group activities
Facilitated enrichment discussions on issues of diversity, conflict, and safety
Advised students on class selection
Presented workshops on registration, FERPA, and financial resources
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Committees

Co-Chair, Puget Sound College and Career Network Steering Committee, Puget Sound
Educational Services District (2015-present)
Member, Network Integrating New Americans, White Center Community Development
Association (2015-present)
Member, Asian American Pacific Islander Community Advisory Committee, South
Seattle College (2008-present)
Member, Undocumented Student Resource Committee, South Seattle College (2014present)
Member, Presidents Committee on Diversity and Retention, South Seattle Community
College (2007-2015)

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Professional
Awards &
Appointments

Seattle Colleges Lifelong Learning Award (2015)

South Seattle College Foundation Award (2013)
First cohort of appointed Leadership Link (Professional development administration
training classes)

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References Available Upon Request

List of Changes:
Moved Education up more since its my more recent accomplishment
Added some quantifiable numbers to the relevant information section.