States e-Vision

To accelerate e-Governance at all levels of Government to improve the efficiency, transparency and
accountability at the Government - Citizen interface

IT Policy of Rajasthan
To promote Rajasthan as a preferred
location for IT & ITeS industry;
Strengthening of IT & telecom
infrastructure;
Building core competencies in HRD;
Promoting e-Governance

LokMitra & JanMitra Projects

"multiservice"- "single-window" experience
Project objectives

Provide for hassle free one-stop solution to the citizen

Implementation of "Right to Information" in right earnest
Minimize multiple interaction points for the citizen
Provide efficient and transparent contact point through private partnership
Increase access to Government services by providing Government at doorstep
Benefits of LokMitra-JanMitra
Citizen/Business View

Governments View

Speedy service

Efficiency

Accessibility / Spread / Regional

language

Transparency/Accessibility

Affordability

Cost effectiveness

User-friendliness, self-service

Simplicity

Trust

Responsiveness

Convenience, cost and time

saving,
citizen centric

Security

e-Mitra (Integrates LokMitra & JanMitra)

E-governance initiative of Government
of Rajasthan which is being
implemented in all 32 Districts
Uses Public-Private Partnership (PPP)
model
Services which can be availed under
the platform
1. Utility bill Payment services
2. Submission of Application Form
3. Submission of Grievances
Scope of services
Central Government departments and also
private sector organizations like LIC, BSNL
In private domain, it will provide services like
Cable TV, Insurance, Ticket Booking, Gram

States e-Governance Framework

Back Office

Service Counters

State Government

District
Administration

Stake
Holders
IT Department

Local Service
Providers and
Kiosks

Technical Architecture of e-Mitra

E-Mitra Technical architecture Components

District e-Mitra data center (To be owned by State

Government & operated & managed by a private sector
partner as Total Solution Provider)
District Collectorate data center (To be owned by
State Government & operated & managed by a private
sector partner as Total Solution Provider)
LokMitra Center (To be build, owned and operated by
a private partner as LSP)
Kiosks (To be build, owned and operated by a individual
entrepreneurs through LSP)