Professional Documents
Culture Documents
Talha Z. Zafar
Elaine Willard
Judy Martin
William Osler Health Centre/Etobicoke General
Hospital
Agency
8E Orthopedics
06-Sep-2015 To 31-Dec-2015
168
168
156
Student Rating
Teacher Rating
1. COMPETENT AND SAFE PRACTICE WITHIN A PROFESSIONAL, LEGAL, AND ETHICAL FRAMEWORK
1. 1 Comply with regulatory standards, relevant legislation and the practice settings policies
Satisfactory
Satisfactory
and procedures.
T.Z.Z. : I comply with regulatory standards, relevant legislation and the practice settings policies and procedures. For example, I ensure
that my ID is visible, ensure that privacy is maintained as mandated by legislation and policies, and I introduce myself as well as my role to
patients. Before conducting a procedure, I explain the procedure and obtain consent prior to beginning the procedure.
Satisfactory
Satisfactory
T.Z.Z. : I act in a responsible, ethical and accountable manner. For example, I give/receive report at the beginning and end of shift; as well
as prior to and after returning from break. Whenever I am unsure of anything, I ask the most responsible or relevant person/authority
questions.
1. 3 Determine how the three factor and practice decision-making frameworks influence client
Satisfactory
Satisfactory
care.
T.Z.Z. : I determine how the three factor and practice decision-making frameworks influence client care.
E.W. : You also do not care for unstable clients who are assigned to an RN. Therefore, you keep within your scope of practice as a PN
student.
Satisfactory
Satisfactory
T.Z.Z. : I used evidence informed practice and a theory-based approach to care by ensuring that all my assessments were theory based
and all my interventions were evidence based (my assessment). I was able to perform an hourly check of the IV, from the insertion site to
the bag; I was also able to extract air bubbles from the line using the pump set up/administer IV drugs, and then demonstrate to my fellow
students. In addition, by performing a full head to toe assessment and procedures (cardio., neuro., resp., skin integrity, GU, GI, vac
dressing, suture removal, ileostomy bag change, etc ), I was able to determine any irregularities compared to patient's baseline, and I
responded appropriately by documenting the finding (under nursing notes/assessment), informing the staff nurse and the doctor.
1. 5 Carry out safety-based practices and risk management principles to ensure client safety
Satisfactory
Satisfactory
1. 6 Ask questions and clarify the plan of care, unclear orders or directions, and whenever
Satisfactory
Satisfactory
uncertain.
T.Z.Z. : I collaborate with other professionals whenever I'm unsure or want clarification regarding the plan of care. For example, I sought
my instructor, staff nurse, resource nurse, pharmacist, physio-therapist and OT whenever I was unsure about a certain procedure,
documentation category and/or method of approach; as mandated by Decisions About Procedures and Authority (Revised 2014) and
Disagreeing With the Plan of Care. For example, multiple nurses informed me to document all my assessments individually only. I was also
informed by my instructor to document all my assessment under a single entry file named "physical assessment". These were two
opposing statements, therefore I consulted my instructor and the resource nurse and came to a conclusion that both ways were
acceptable; individual documentation took more time however it was more comprehensive and "physical assessment" took less time
however it was less comprehensive. After further examination and discussion amongst the three of us, I decided to document all
assessment individual because they were more comprehensive. A week later (next shift), we were told by our instructor to do the physical
assessment because she had investigated further into it and confirmed it with the education nurse that William Ostler has indeed made this
change and that it was to be implemented. This is one example of how I was able to get the most accurate information.
E.W. : Your instructor consulted with the clinical educator early on in the semester regarding this issue. There are certain levels of
authority to go through when these questions arise. The educator makes these decisions and those are the decisions that your instructor
follows. On a ward, there will always be nurses who do not abide by new procedures and continue to do things the way they wish, despite
being taught otherwise or receiving memos in their Osler email.
Satisfactory
Satisfactory
unsafe,
unacceptable and/or unprofessional behavior.
T.Z.Z. : I demonstrate professional behavior by seeking assistance (instructor, staff nurse, and other professionals) in situations in which
there is unsafe, unacceptable and/or unprofessional behavior. I had created SMART goals at mid-term regarding proper reporting to ensure
safe and competent. I have been able to achieve my goal by ensuring that I always give report to staff nurse, replacement student nurse
and instructor (if the replacement student nurse is administering drugs in my absence) before leaving the floor for breaks or end of shift. I
have been able to achieve this by creating and carrying a pre-break or pre-end-of-shift check-list for each of my shifts. The checklist will
prevent such mistake as I made in the past from occurring again. In addition, I review the effectiveness of the checklist at the end of every
shift and so far it has been very effective as a tool to keep track of reports.
1. 8 Demonstrate understanding about the role of the nurse within health care.
Satisfactory
Satisfactory
T.Z.Z. : I demonstrate understanding about the role of the nurse within health care by following standards and legislation, and maintaining
competency by continuous learning and self-assessment; as evident by the creation of my learning plan and smart goals.
Teacher comments for COMPETENT AND SAFE PRACTICE WITHIN A PROFESSIONAL, LEGAL, AND ETHICAL FRAMEWORK :
Talha has consistently provided safe and competent care as the semester evolved. As he gained experience with surgical nursing and
learned the ward routines and practices , he was able to carry out his nursing care in a safe manner. His understanding of this outcome is
demonstrated by his examples from his nursing practice.
Satisfactory
Satisfactory
T.Z.Z. : I participated in the Physiotherapy and infection control in-sessions. In addition, each post conference, all student nurses did a
presentation on different topics. I have shared information on Smoking cessation and appropriate healthy teaching for the client;
demonstrated how to change ileostomy bag, how to use a pump, how to document, how to do a dressing, how to do the assessments, etc.
2. 2 Document clearly, accurately, concisely in a timely manner using written and electronic
Satisfactory
Satisfactory
methods.
T.Z.Z. : I have done all my the assessments documentation clearly, accurately, concisely in a timely manner using written and electronic
methods. I document upon exiting my pt.'s room after performing any assessment.
Satisfactory
Satisfactory
T.Z.Z. : I report relevant information to the appropriate personnel of all significant findings during my assessments. I had created SMART
goals at mid-term regarding proper reporting to ensure safe and competent. I have been able to achieve my goal by ensuring that I always
give report to staff nurse, replacement student nurse and instructor (if the replacement student nurse is administering drugs in my
absence) before leaving the floor for breaks or end of shift. I have been able to achieve this by creating and carrying a pre-break or pre-endof-shift check-list for each of my shifts. The checklist will prevent such mistake as I made in the past from occurring again. In addition, I
review the effectiveness of the checklist at the end of every shift and so far it has been very effective as a tool to keep track of reports.
2. 4 Use communication techniques with the client and the inter-professional health care
Satisfactory
Satisfactory
team.
T.Z.Z. : I have allway been very professional when it comes to communication. I always try to maintain a therapeutic com. towards my pt.
One of my pt. spoke multiple languages (English, Hindi and Urdu) and another pt who spoke only Urdu. I was able to communicate to them
in their native language in a therapeutic manner improved their over all experience as mentioned by one the pt.
I was asked by one of the nursing student to assist them in providing therapeutic com. to a client who only spoke Punjabi and I was
successful.
In addition, I have always communicated with the health care team in a professional manner which was even noted by one of the staff
nurses and instructor, and mentioned to me.
Satisfactory
Satisfactory
2. 6 Use technology to retrieve and share information including research, data and other
Satisfactory
Satisfactory
information.
T.Z.Z. : I use technology to research information when needed from credible resources such as William Ostler Net, Nursing books, and
other credible site such as CNO.org, RPNAO.org, RNAO.org, etc.
Satisfactory
Satisfactory
T.Z.Z. : I use effective communication techniques. The techniques that I used so far are: using silence, exploring, giving recognition, using
open/closed ended questions, encouraging description of perceptions, restating, reflecting, giving information, seeking clarification,
summarizing, etc.
In addition, I have always communicated with the health care team in a professional manner.
3. 2 Establish therapeutic caring, compassionate, and culturally safe relationships with clients
Satisfactory
Satisfactory
Satisfactory
Satisfactory
T.Z.Z. : I provide my clients with culturally competent care that is client oriented. If there needs to be a change in self then I make that
change so that my client may get the best holistic care.
3. 4 Use self-awareness to identify the effects that beliefs, values, and personal experiences
Satisfactory
Satisfactory
3. 5 Collaborate with clients and members of the inter-professional health care team and
Satisfactory
Satisfactory
consult appropriately.
T.Z.Z. : I collaborate and consult with clients and members of health care team appropriately. For example, presentation in post
conference, assisting nurses/student nurses with procedures, accepting help from nurses/student nurses, assisting clients in ADLs, etc.
3. 6 Support the diversity of clients and the inter-professional health care team.
Satisfactory
Satisfactory
T.Z.Z. : I demonstrate a culturally competent professional behaviour towards all clients and health care professionals. For example, I
communicated with three clients who preferred to speak in Urdu, Hindi, Punjabi and French. I have learned that no one client is the same.
Each client is unique and requires a unique care. Therefore, It is important that I adapt myself in a manner that helps me provide best
therapeutic care to my client. In addition, I maintain my professionalism and treat everyone with utmost respect and dignity.
3. 7 Display sensitivity and respect for clients cultural, religious, and other beliefs and values
Satisfactory
Satisfactory
Satisfactory
Satisfactory
T.Z.Z. : When I engage my client in a therapeutic discussion, I am able to assess area where client needs further education and provide
them that education in a manner that they understand. I have educated each of my client in a way that they would understand and
effectively demonstrate. For example, I explained to my client why ambulation was important and what exercises client could do without
inducing pain/discomfort (and demonstrated); and then asked the client to demonstrate exercises and explain their understanding of why
ambulation was important. Using the same techniques, I've done health teaching on spirometer, ileostomy bag change, etc.
4. 1 Apply appropriate conflict resolution skills in therapeutic client and other interactions.
Satisfactory
Satisfactory
T.Z.Z. : Recognizing the situations that could lead to conflict and avoiding it by applying conflict resolution knowledge is crucial.
Communication has to transmitted and received in a non-aggressive way, while accepting that fact that everyone has a right to their
opinion and we should always strive to reach a compromise in a respectful manner. This is not that easy, I have had to work on this to
reach the point I have attained. Now I am able recognize the signs and act before the conflict. For example, I applied appropriate conflict
resolutions skills in incident with the staff nurse. I gave the staff nurse a chance to freely speak her mind and tried to understand her point
of view and responded in a professional manner that was free of antagonism. The lack of aggression from my part led to a calm discussion
and a resolution.
E.W. : There should never be aggression in the workplace, so your solution was good.
4. 2 Evaluate and refine leadership skills to develop solutions and create a positive work
Satisfactory
Satisfactory
environment.
T.Z.Z. : I always help, collaborate and demonstrate. This process helps both me and my peers to learn more effectively. For example, my
peer and I performed a ileostomy bag change. We collaborated respectfully and effectively by planning out the procedure.
4. 3 Provide feedback to peers and accept feedback from peers and members of the interprofessional health care team.
Satisfactory
Satisfactory
T.Z.Z. : I believe that the best way to improve our skills is by offering and accepting constructive criticism which is why I have welcomed
and implemented all feed back that would help me improve my approach to care. For example, My instructor felt that my facial expression
were contradicting my statements. After some self reflection, I realized that when I am focused, my facial expression are in such a state
that it's meaning maybe misconstrued in a negative manner. So I have taken that feed back positively and I attempt to be more aware of my
expressions.
Satisfactory
Satisfactory
T.Z.Z. : I have advocated for my client to receive timely and appropriate care, for example physio-therapy, prn drugs, privacy, etc.
I have also advocate for self and fellow students for a quality learning as mandated by the course outline.
E.W. : Could have been about 10 concept care maps according to the course outline. You submitted three thorough ones that included
assessment data, which is integral to a good concept map. It is always ultimately up to your clinical teacher how she/he wants them to be
done, especially on acute surgical patients where assessment data is critical to know.
Satisfactory
Satisfactory
T.Z.Z. : I always offer choices to my client and ask for there permission. I ask for their opinion on care being provided.
Satisfactory
Satisfactory
T.Z.Z. : I have responded appropriately to unsafe, unacceptable, and unprofessional behaviours; such as the incident with the alcohol
swab. Otherwise, all my peers are very professional and think critically, but if a need arises then I would try to make the situation safe by
applying conflict resolution techniques or by making the physical environment safe.
E.W. : Alcohol swab incident? This indicator is about how you respond to unsafe behaviors. The professionalism and critical thinking of
your peers is not the subject.
4. 7 Collaborate and consult when implementing health care and nursing practices that are in
Satisfactory
Satisfactory
the best interests of the public and protect the public through collaboration and consultation.
T.Z.Z. : Consultation and collaboration are key in providing safe client care. For example, I collaborate with pharmacist when unsure about
a drug and drug comparability. My client had an order of a medication that he brought from home therefore it was not supplied by the
hospital (Potassium). However, my client's family member accidentally took that medication bag home. I brought this to the attention of the
staff nurse, M.D., and the pharmacist. In collaboration with the pharmacist, we were able to determine which Trade named medication
would be the same as pt.'s own medication, to be used as replacement. We procured appropriate orders as well. In addition, I have always
maintained my client's confidentiality and privacy by logging of properly, never discussing pt's information outside of circle of care
provider, ensure all notes taken by me do not have pt's information, if they do have pt's information then I make sure that it goes in the
shred box.
Satisfactory
Satisfactory
T.Z.Z. : I contribute to the creation of quality practice solutions and strategies by formulating safe, effective and client oriented techniques.
For example, I created tracking sheet to keep track of all reporting. and I incorporate all the techniques that my instructor, fellow students,
and other professionals teach me.
Talha has demonstrated understanding of this outcome by giving examples from his clinical practice. He is a very confident student and
enjoys taking a leadership role with his peers.
5. PLANS OF CARE: MEET CLIENTS NEEDS AND MUTUALLY AGREED EXPECTED OUTCOMES
5. 1 Incorporate the clients unique needs and expected outcomes into holistic and client-
Satisfactory
Satisfactory
centred plans of
care.
T.Z.Z. : I was able to assess my clients unique needs that were lacking such as needing some to talk to who spoke the same language as
the client. Once I complete my assessments, I am able to create a client centered plan of care.
5. 2 Develop theory-based plans of care that are holistic and client centered and are
Satisfactory
Satisfactory
E.W. : Three good concept maps with assessment data were submitted.
5. 3 Use knowledge, skill and judgment to assess clients, prioritize needs and outcomes.
Satisfactory
Satisfactory
T.Z.Z. : I use the theoretical knowledge and the data from my assessment to formulate my client's prioritize needs and outcomes.
Satisfactory
Satisfactory
T.Z.Z. : Consultation and collaboration are key in providing safe client care. For example, I collaborate with pharmacist when unsure about
a drug and drug comparability. My client had an order of a medication that he brought from home therefore it was not supplied by the
hospital (Potassium). However, my client's family member accidentally took that medication bag home. I brought this to the attention of the
staff nurse, M.D., and the pharmacist. In collaboration with the pharmacist, we were able to determine which Trade named medication
would be the same as pt.'s own medication, to be used as replacement. We procured appropriate orders that were necessary and made the
necessary adjustment to the plan of action.
5. 5 Safely and competently implement and evaluate nursing assessments and nursing
Satisfactory
Satisfactory
Satisfactory
Satisfactory
T.Z.Z. : I provided the best care that I could for clients by listening to their needs and advocating for them by telling my instructor and staff
nurse what the client needed if I could not provide this care myself. I also promote the best possible care by increasing my knowledge
about a nursing skill (intravenous therapy) that I had little phenomenology experience with.
5. 7 Prioritize nursing care and nursing interventions in order to manage workload, time, and
physical
resources.
Satisfactory
Satisfactory
T.Z.Z. : I do a thorough assessment and I analyze the data collected with pt.'s baseline. I base my intervention on the data. Once my
interventions are planned, I create a daily organization plan with helps me provide a competent and client centered care.
Teacher comments for PLANS OF CARE: MEET CLIENTS NEEDS AND MUTUALLY AGREED EXPECTED OUTCOMES :
Talha satisfactorily met this outcome. He developed good prioritization skills throughout the semester, once he gained experience in caring
for the surgical patient. He always collaborated well with the nursing staff regarding the care plan for his clients.
6. 1 Collaborate with clients and members of the inter-professional health care team to assess
Satisfactory
Satisfactory
clients, determine health needs, and to achieve mutually agreed expected outcomes.
T.Z.Z. : Consultation and collaboration are key in providing safe client care. I collaborate with other professional when ever I'm unsure or
want clarification regarding the plan of care. For example, I sought my instructor, staff nurse, resource nurse, pharmacist, physio therapist
and OT whenever I was unsure about a certain procedure, documentation category and/or method of approach; as mandated by Decisions
About Procedures and Authority (Revised 2014) and Disagreeing With the Plan of Care.
Satisfactory
Satisfactory
6. 3 Seek out assistance and consult with members of the inter-professional health care team.
Satisfactory
Satisfactory
T.Z.Z. : When I require nursing resources, I either physically go to my instructor or faculty Professionals (staff nurse, resource nurse,
pharmacist, physio therapist, OT, etc).
6. 4 Use teamwork, consensus building, and conflict resolution skills to meet expected client
Satisfactory
Satisfactory
outcomes.
T.Z.Z. : I use teamwork in my nursing care by working as part of an interdisciplinary team. I work with other nurses, doctors,
physiotherapists, pharmacists, and many other professionals that are involved in the care of our patients. When working as part of an
interdisciplinary team, we are able to meet the desired client outcomes by working together as a team and ensuring that the clients are
always kept at the forefront of our care. I use conflict resolution skills when working both as part of an interdisciplinary team and when
working directly with clients. If a clients' wishes conflict with my own, I reflect upon my own values and beliefs and put the clients' decision
ahead of my values and beliefs. When I am working as part of a team, I use conflict resolution skills to ensure that the clients' wishes are
again at the forefront of their care. If a conflict arises, I handle it in an appropriate and professional manner.
6. 5 Use effective, collaborative, and consultative strategies to meet clients needs within a
Satisfactory
Satisfactory
changing
environment.
T.Z.Z. : I use effective, collaborative, and consultative strategies to meet client's needs within a changing environment. When I am
providing care for a client, I follow the CNO's Best Practice Guidelines. If I believe that something could be done better for a client I will
consult the appropriate interdisciplinary team. For example, if a client is on a diet that I disagree with, I will consult with speech and
language pathology. By consulting with a speech and language pathologist, I provide patient-centred care.
E.W. : And of course, you go through your staff nurse first (chain of command) because sometimes these issues have already been
addressed.
6. 6 Interact with members of the health care team respecting their unique role and
Satisfactory
Satisfactory
competencies.
T.Z.Z. : When interacting with the members of the health care team I respect their unique role and competencies. If I believe that a patient
could benefit from a consult with a speciality, I will consult them for assistance. Furthermore, I demonstrate a professional attitude when
communicating with other professions.
7. 1 Act in the best interests of clients and protect clients from harm through collaboration
Satisfactory
Satisfactory
and consultation with members of the inter-professional health care team and through
competent and safe practice.
T.Z.Z. : I act in the best interest of clients and protect them from harm by collaborating and consulting with the inter-professional health
care team through competent safe practice. For example, if I meet a client who is having difficulty transferring, I will consult with the
physiotherapists. By doing this, I have collaborated with an inter-professional team that understands how to mobilize patients in a more
effective manner than I do. The patient can be matched with the best mobility aid and falls can be prevented from occurring. By preventing
falls in the hospital I am also preventing longer hospitalizations and more complications for patients.
7. 2 Engage in ongoing reflective practice to identify strengths, areas for improvement; and,
Satisfactory
Satisfactory
7. 3 Create, implement, and evaluate a learning plan consistent with the Quality Assurance
Satisfactory
Satisfactory
program (CNO).
T.Z.Z. : I ensure that my practice is consistent with standards of practice, guidelines, and legislation by reviewing the CNO, RPNAO and
RNAO best practice guidelines. For example, I review the best practice guidelines when learning about the most appropriate way to
implement change in the care plan.
E.W. : Talha submitted a new Learning Plan with goals to have effective reporting skills, improved organizational skills, and to be a better
advocate for quality learning.
7. 4 Seek out learning opportunities and feedback that foster professional development; and,
Satisfactory
Satisfactory
Satisfactory
Satisfactory
T.Z.Z. : I am using the research I have gained to provide competent care to clients at my placement. I find research to guide my practice.
When I do not understand a procedure, I look up the procedure in the hospital's policies and do research before conducting the procedure.
By doing this, I ensure that I am providing competent care.
Satisfactory
Satisfactory
T.Z.Z. : I use my nursing knowledge and implement my knowledge with the clients at the placement. When I recognize that someone is
responding unexpectedly, I will aid them or I seek help. When I complete vital signs, I will investigate the vital signs, try to understand their
diagnosis and comorbidities, and any tests or results that are available to me.
7. 7 Apply knowledge of changes to the health care system, technology, and in society as
Satisfactory
Satisfactory
E.W. : Also, to decrease infection rates, all IV bags and tubing have to be labeled.
8. 1 Use critical thinking and problem-solving skills to inform decision-making in all aspects
Satisfactory
Satisfactory
of nursing care.
T.Z.Z. : I use critical thinking and problem solving to inform decision-making in all aspects of nursing care. Through my experience I am
able to critically think through situations and provide the best practice for my patients. When conducting a patient assessment, not only do
I conduct a head-to-toe assessment (intrinsic factors) I look at the extrinsic factors that are affecting the patients' well being. For example,
a patient that is diabetic that comes to the hospital often with reoccurring diabetic ketoacidosis may have extrinsic factors effecting their
need to be admitted. A patient may not be able to afford the medications. Another example of how I use critical thinking to inform all
aspects of nursing care is to conduct an assessment of my patient as well as their caregivers. Including a patient's family in their circle of
care is patient-centred care.
8. 2 Use critical thinking, problem-solving and decision-making skills to assess clients and to
Satisfactory
Satisfactory
8. 3 Evaluate critical thinking, problem-solving, and decision-making skills and design a plan
to improve
these.
Satisfactory
Satisfactory
T.Z.Z. : I evaluate my critical thinking, problem-solving, and decision-making skills by asking feed back from the staff nurse at the end of
each shift; and from my fellow HCPNSs and instructor for feed back through out the shift. After receiving feed back, I self-reflect and
implement the change where ever applicable.
8. 4 Integrate knowledge from a variety of nursing, health, and other theory into nursing
Satisfactory
Satisfactory
8. 5 Prioritize effectively.
Satisfactory
Satisfactory
T.Z.Z. : I critical think and problem-solve before making a decision. I prioritize in the following manner: ABC, physiological needs, safety,
and psycho-social need. For example, My client was verbalizing and displaying signs of pain; while taking about having no one to take care
of him outside the hospital and that he will be lonely outside the hospital. I focused on pain assessment and intervention before i assessed
is psycho-social state.
Satisfactory
Satisfactory
T.Z.Z. : I demonstrate professionalism and accountability by taking action in situations where client safety and well-being is compromised.
For example, IF I see a nurse enter a patients room without washing or sanitizing their hands, I will ask them to wash or sanitizing their
hands before entering or exiting to provide patient safety and prevent the spread of infection. In addition, I take responsibility for my
actions.
Satisfactory
Satisfactory
Talha has met all the required nursing outcomes in this clinical semester. He has a mature attitude when caring for his clients and collaborating with
staff, peers, and his clinical teacher. His time management and organization skills have improved over the semester as he became familiar with caring
for the surgical patient.
Continue to practice good communication skills and go through the proper channels when you have concerns. Talha enjoys helping his peers and is
a true client advocate.
I wish you all the best, and have enjoyed having you in my clinical group.
Elaine Willard
December 16, 2015
Student's References
CNO.org
RPNAO.org
RNAO.org
Grade
Satisfactory
Unsatisfactory
Grade
Satisfactory
Yes
No
Yes
No
Yes
No
Student Comment
Thank you