Firmware Update Instructions

This document describes the procedure you use to update the firmware on eSTUDIO200L/230/280, 350/450 and 3511/4511copiers. Following the update procedure
is a section on how to recover the copier if the update fails.
These update instructions are specific for this version

Warnings

For this version, you must do a two-stage update, updating the OS first and then
updating the remaining software if your copiers is at a version earlier than v3801.

Several copier on-screen prompts are misleading. Do NOT follow any on-screen
instructions without first reviewing the corresponding item in this document.

You need to use a USB memory key that is recognized by the copier. A list of tested
devices is found in bulletins Digital-94 and Digital-95. If you use a USB memory key
other than one of these devices, the best practice is to confirm the update works on a
copier in the shop before performing an update in the field.

Print out a configuration sheet, and back up logs, templates, address books,
department codes and other data stored on the HDD before doing the update. In some
cases you need to reformat the drive after the update. Logs are backed up using the
procedure in the Network Administrators Manual Chapter 4 Managing the Device,
Maintaining from TOP Access ~ Backing Up Data. Department codes are best backed
up using FSMS.

OS Update Procedure: Do This First

1. Install the ROM.bin data in the root directory of a blank USB memory device
formatted as FAT (not FAT23). This file is found in rom-bin directory of the
download package.
2. Turn off the copier.
3. Remove any existing USB dongles from the USB port(s) and insert the USB memory
device containing the ROM.bin file.
4. Power up the copier holding the [4] and [9] keys
5. Press 0 to select the OS for update and deselect 1 ~6. Only update the OS. there will
not be a description for firmware packages 1 and 3: This is normal.
6. Press [START] and let the update run to completion.
7. When the operation is complete, power down and remove the USB memory device.
Continue on to the procedure on the next page

Update Procedure for Remaining Firmware

1. Copy the update files to the USB memory device. The files go in the root directory.
The files can also go in a model-specific directory with the proper name if the copier
is already at a proper level or later version. The model directories are:
Models
e-STUDIO3511/4511:
e-STUDIO350/450:
e-STUDIO200L/230/280:

Directory
35_4511
350_450
230_280

Minimum SYS
Version
300
300
300

Release Package of
Minimum SYS Version
2/16/05
2/16/05
3/9/05

e.g. If you are updating an e-STUDIO450 and your USB device is mapped to
drive F on your computer, you can put the files in F:\. If you copier is already at
System version 300, you can put the files in F:\ or F:\350_450.
Do not put any files in the update directory other than the update files. The USB
device must be formatted as FAT (not FAT32).
2. If the copier model has print or scan enablers installed, remove them first. With
power off, insert the USB memory device into USB port on the right side of the
copier. Some models have 2 ports: either can be used. Power up the copier holding
the 4 and 9 keys.
3. Wait approximately 5 minutes for the following screen to be displayed (the screen
varies slightly by model):
Version in Update Media
Download Storage Firmware Update Mode
Select Update Item
0. OS Update
*1. HDD Update
*2. UI Update
*3. System Firmware Update
*4. NIC Firmware Update
*5. Scanner Firmware Update
*6. Machine Firmware Update

UIF
UI0
UI1
SYS
NIC
SCN
MCN

Version
Version
Version
Version
Version
Version
Version

xxxx
xxxx
xxxx
xxxx
xxxx
xxxx
xxxx

* Means the software is selected for update. Note that by default, the OS is de-selected
and all other firmware is selected. This is not likely the correct combination. Specifically
select the firmware that needs updating. In most cases you will select all items. If you
updated the Machine and Scanner using the EPROM jig, then you would de-select those
items.

4. Press Start to begin the update procedure. As each individual FROM is updated, the
copier screen will list that ROM as completed. The process is not complete until all
ROMs have been updated and the screen says Update Completed.

Download Storage Firmware Update Mode

Download Storage -> FROM Update Start.

Check Devices
Update Status
Data Check

HD Data Update...
UI Data Update...
SysFirm Update...

Completed
Completed
Completed

Completed
Completed
Completed

Update Completed (Note 1)

Please Connect Next Storage Key. Push 'START' Button!! (Note 2)

(This is a generic screen. It is different on different model families.)

Note 1: The update is not done until this message is displayed
Note 2: The message saying to connect next storage key is not correct.

5. When the update has run to completion, each firmware package should be listed in
the copier screen as completed. The screen will display at the bottom: Please
Connect Next Storage KEY. Push Start Button.
This message is incorrect.
When the Please connect next storage key... message is displayed, the update is
complete. Power down the copier and remove the USB memory device.
6. Power up the copier in 08 mode. Do 08 code 947. Turn off copier.
7. Power up the copier. If you get the message Wait, Warming UP and the copier does
not come to ready after waiting an extended time, do code 08-690. Confirm normal
operation. Print out a list print of codes 900 through 950 and compare with the target
values in the ROM History to confirm the firmware is at the proper versions..

Procedure for Resetting HDD on e-Bridge Machines

Overview
This procedure should be used in the following circumstances:
Machine is locked up and 08/690 fails
Before suggesting that the HDD be replaced
Firmware updates fail on the HDD or UI Data portions

STEPS
1- Assist Mode PWR/Clear/3 select #3 PWR down on completion
2- Assist Mode PWR/Clear/3 select #2 PWR down on completion
3- PWR/0/8 690=2 PWR down when reboot is displayed replace HDD if reboot is not
displayed after 5 minutes or an error message occurs
4- Recover firmware via the recovery jig
PWR/8/9 with the recovery jig installed
You only need to select 0 an1 (OS and HDD) for most recoveries. Be sure the
NIC is de-selected (Downgrading a NIC card can cause permanent damage).
Shut machine off when Update Completed is displayed
If you are having trouble getting the USB update of Main or Scan to work,
download the EPROM data and use the EPROM jig to perform the update.
5- Turn machine on normally and test basic copy functions, if basic functions seem to
work carry on to step 6, if they dont troubleshoot problem. (See bottom of page)
6- Update firmware via USB
Follow the instructions described earlier in this document.
7- Test all functions of the machine, If the machine still fails try Additional Steps.
FINISHED

Additional Steps
(only to be performed if you are still having problems)
Some additional steps that may be required if still having problems:
If a Specific Target Fails
If specific target fails (ie: target 13) use the DLM board and try to update the failed board
directly. Usually it is either the SLG or Machine boards

1. PWR/Clear/3 select #1 PWR down on completion

2. PWR/0/8 code 669 PWR down on completion
3. Follow the procedure on page 5-141 of the Service Handbook Ver 2 after
doing either of the above
Touch Panel
If the touch panel is uncalibrated during ANY of the steps above, perform
PWR/0/8/ code 692