C.K.

Pithaw ala College of

Engineering & Technology

B.E. Mechanical
(Sem 2)
Subject :- Communication Skills
(CS)
Division :- A
Group :- A12
Guidence By :- Kritika I.

Enrollment
No.

Name

Roll No.

150090119049

Mistry Naitik
Chetanbhai

01

150090119102

Shaikh Mohammed
Nabil Shakeel Ahmed

02

150090119093

Prithviraj D. Patel

06

C O N TEN TS
Definition
Process of listening
Types of listening
Stages of listening
process
Rules
of
Good
listening

Listening :
Listening is a process of Receiving, Interpreting
and reacting to a message received from the
Speaker.
According to Management guru Tom Peters,
Listening is an essential management and
leadership skill

Listening cannot be done only by ears. One

can listen
with their eyes, sense, mind, heart and
imagination.

Stages ofthe Listening Process

Hearing
Focusing on the message
Comprehending and interpreting
Analyzing and Evaluating
Responding
Remembering

P R O C ESS O F LIS TEN IN G

Understan
ding
Learning

Remembe
ring
Recalling

Receiving
Hearing

Respondi
ng
Answering

Evaluatin
g
Judging

P R O C ESS O F LIS TEN IN G

1. R eceivin g
It refers to the response caused by
sound waves stimulating the
sensory receptors of the ear.

P R O C ESS O F LIS TEN IN G

2. U n d erstan d in g
It is the stage at which you learn
what the speaker means

P R O C ESS O F LIS TEN IN G

3. R em em b erin g
It is important listening process
because
it
means
that
an
individual has not only received
and interpreted a message but has
also added it to the mind's storage
bank.

P R O C ESS O F LIS TEN IN G

4. Evalu atin g
It consists of judging the messages
in some way. At times you may try
to
evaluate
the
speakers
underlying intentions or motives.

P R O C ESS O F LIS TEN IN G

5. R esp on d in g
This stage requires that the
receiver complete the process
through verbal and/or nonverbal
feedback.

Types ofListening
Superficial listening
Appreciative Listening
Focused listening
Evaluative listening
Attentive listening
Content listening
Critical listening
Empathetic listening

Superfi
cialListening
In this type of listening

the listener has little

awareness of the content
what is being said.
The output in this type of
listening is zero because
the listener tends to
ignore the message, and
is not able to concentrate
on the theme, main
points and supporting
details of the message.

Appreciative listening
The main purpose

of appreciative listening
is to get enjoyment and
pleasure.
The output may be

taking part in the

entertainment process.

Focused Listening
It involves listening for

specific information.
This is the most

common type of
listening that we
practice in non
formal oral
communicative
situations.

Evaluative Listening
It involves evaluation of the

oral message or commentary

and developing a line of
thought.
The listener interprets and
analysis what he or she listens
to in order to understand both
the explicit as well as implicit
meaning of the oral message .
Thus the main purpose of
evaluative listening is to
evaluate the content of the
oral message to select
appropriate information.

Attentive Listening
It demands the complete

attention of the listener.

It is basically active and
intelligent listening in
situations such as group
discussions, meetings, job
interviews and so on.
The listener pays attention
to all parts of the
message, that is , the
central idea, main points,
supporting details,
examples and illustrations.

Content Listening
It is to understand and retain the

speakers message.
You may ask questions, but basically
information flows from the speaker to
you.
It doesnt matter that you agree or
disagree, approve or disapprove-only
that you understand.

CriticalListening
It is to understand and evaluate

the meaning of the speakers

message on several levels.
When the purpose is to accept
or reject the message or to
evaluate it critically.
For example:
listening to a sales person
before making a purchase
involves critical listening.
Similarly, when you read a
book with the objective of
writing book review.

Em pathetic Listening;
When we listen to a
distressed friend who
wants to share his
feelings, we provide
emotional and moral
support in the form of
Empathetic Listening.
When psychiatrists
listen to their patients,
their listening is
classified as empathetic
listening.

Proportions oftim e spent by college students

in com m unication activities

Writing; 14%

Speaking; 16%
Listening; 53%

Reading; 17%

Rules ofG ood listening

The following are the rules of good
listening:
Stop talking
Stop thinking
Remove Distractions
Do not Let your Mind Wander
Do not Pre-judge
Be Patient
Empathize with the Speaker
Take notes