ACTIVIDAD 4: On the Phone

Task 1: Glossary of telephone expressions

-This is
- Peter, is that Mary?
- Peter speaking
- Excuse me , who is this?
- Can I ask who is calling, please?
- Can I have your name ,please?
- Whos speaking , please?
- Im calling on behalf of
- Are you sure you have the right number?
- Im trying to contact
- Extension, please
- Sales department, please
- Can I have extension?
- Could I speak to?
- May I speak to?
- Can I speak to?
- Is Peter in?
- Id like to speak to
- Im afraid Jack is not available at the moment.
- The line is busy
- Mr.Jackson isnt in
- Mr. Jackson is out at the moment
- Ill put you through
- Can you hold the line?
- Could you hold on a moment?
- Hold on, please. Ill put you through to

- The line is free now

- Could you ask him/her to call me back, please?
- Could you spell that, please?
- Could/Can/May I take a message?
- Could/Can/May I tell him who is calling?
- Would you like to leave a message?
- Im calling to..
- Id like to have some information about
- Id like to know how can I?
- Id like to comment with you some aspects about
- Could you please tell me if
- The line is very bad, Could you speak up , please?
- The extension is engaged at the moment, will you hold on?
- Hes not available at the moment
- Hes in a meeting right now
- Hes off work, and wont be back until
- Hes not in his office at the moment
- The line is busy
- Im afraid shes on the other line
- Im afraid shes out of town
- Im afraid shes on holiday
- Could you call back later?
- Can I take a message?
- Would you like to leave a message?
- Ill hold
- Ill call back later
- Could you take a message?
- Could you give him/her a message?

- Can you put me through to her/his secretary?

- Can you ask him/her to ring me next?
- Sorry, Im not English. I dont speak English very well.
- Can you speak more slowly?
- Could you say that again, please?
- Sorry , I dont understand. Can you repeat, please?
- Please, let me repeat the time/name/address
- Will you please let me repeat?
- Ill say that again; tell me if it is correct
- Tell me if I got it right
- Can you please spell it for me, please?
- Ill spell it to see if it is right
- Thank you for your kindness
- Thank you for your time
- Thank you very much for your help
- You have been most helpful
- Appreciate your help/attention
- Thank you for your interest

Task 2: Telephone conversation

A: Good morning, Alpha Company
B: Hello, Good morning, This is Alex Smith from Beta Consultors. May I
speak to Mrs.Roberts, please?

A: Her extension is engaged at the moment, will you hold on, please?
B: Yes, of course, thank you. But , maybe you could help me.
A: How can I help you, sir?
B: Im calling to make an appointment with Mrs. Roberts. Id like to
comment with her some aspects about our contract conditions.
A: Alright, Ill put you through to her secretary in order you to fix a suitable
date.
B: Its very kind of you
A: Thank you sir. Oh, Im afraid the line is busy , too. Could you call back
later?
B: Er Could you give her a message?
A: Yes , sir.Could you hold on a moment while I get a pen, please?
B: Well, Could you tell her to ring me tomorrow morning, please?
A: Dont worry, sir. Ill tell her as soon as possible.
B: I appreciate your attention. You have been most helpful.
A: Thank you very much, goodbye.
B: You are welcome, goodbye.