ITIL v3 Service Lifecycle

Service Strategy

Service Design

Service
Transition

Service Strategy
Management

Service Catalog Mgmt

Transition Planning &

Support

Event Management

Change Management

Incident Management

Service Asset and

Configuration
Management

Request Fulfillment

Service Portfolio
Management

Service Level Mgmt

Capacity Management

Financial Management
Availability
Management
Demand Management

Business Relationship
Management

IT Service Continuity
Management
Information Security
Management

Release &
Deployment
Management
Service Testing and
Validation
Change Evaluation

Supplier Management
Knowledge
Management

Service
Operation

Problem Management
Access Management

Continual Service
Improvement
7 Step Improvement
Process