his time and energy to the CCNA Instructional Support Team providing services for

instructors worldwide and creating training materials. He is a familiar voice on the Cisco Networking
Academy Community forum, “Ask the Experts” series. He currently holds CCNA and CCAI certifications.
About the Technical Reviewer
Bernadette O’Brien has been teaching in the Cisco Networking Academy since 1998 in Schenectady,
New York. Schenectady High School is a Regional Academy for CCNA and a CATC for Sponsored
Curriculum, which Bernadette coordinates.
Bernadette received her BS degree from SUNY College at Buffalo and her MS degree in curriculum and
instruction from SUNY Albany. She is also CCNA and CCAI certified.
Bernadette, her husband, and two children live in a Victorian village very near the Adirondack Mountains
in upstate New York. They enjoy rehabbing their 120-year-old Victorian house, skiing, and hiking.
iv Switching Basics and Intermediate Routing CCNA 3 Labs and Study Guide
Dedications
To my wife Becky, and my daughter Christina. Thank you both for your love and patience.
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