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PAGE
Introduction.......................................................................................................................... 1
Welcome ................................................................................................................... 1
This Competency Unit.................................................................................................... 1
Before You Start ............................................................................................................. 2
Planning Your Learning Programme ............................................................................. 2
Self-Assessment Checklist ............................................................................................. 3
How To Use This Learner’s Guide ................................................................................ 5
Method of Assessment.................................................................................................... 6
LG – THHGFA0042A:
LG -THHGFA0042A:
PROCESS CASH AND NON-CASH
TRANSACTIONS
INTRODUCTION
Welcome
Welcome to the Learner’s Guide for Competency Standard ‘Process cash and non-cash
transactions’. This is just one of a number of Learner Guides produced for the Food and
Beverage Skills stream of the Tourism and Hospitality Industry, and it is designed to
guide you, the learner, through a series of learning processes and activities that will
enable you to achieve the specified learning outcomes for the competency unit.
The content of this guide was developed from the Competency Standard
TTHGFA0042A, which is one of the basic building blocks for the National Vocational
Qualification of Jamaica (NVQJ) certification within the industry. Please refer to your
Learner’s Handbook for a thorough explanation of standards and competencies, and how
these relate to the NVQJ certification.
You are also advise to consult the Competency Standard for a better understanding of
what is required to master the competency.
“Process cash and non-cash transactions” addresses the knowledge and skills
requirements for effectively processing cash and non-cash transactions. This competency
consists of the following areas or elements:
As you go through each element you will find critical information relating to each one.
You are advised to study them carefully so that you will be able to develop the necessary
knowledge, skills and attitudes for processing cash and non-cash transactions.
a. Obtain a Learner’s Logbook that you `will use to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities and
have your learning facilitator sign off on them. This will allow you to provide
evidence of your competence when you are being assessed against the competency
standard.
b. Ensure that you have access to the facilities and equipment necessary for learning.
d. Ensure that you are wearing suitable clothing, that tools and equipment are safe, and
that the correct safety equipment is used.
The self-assessment checklist on the following page will assist you in planning your
training programme as it will help you to think about the knowledge and skills needed to
demonstrate competency in this unit. As you go through the checklist you will be able to
find out what competencies you have already mastered and which you will need to pay
more attention to as you go through the learning process.
To complete the self-assessment checklist simply read the statements and tick the ‘Yes’
or ‘No’ box. You should do this exercise now.
SELF-ASSESSMENT CHECKLIST
- Process cash and noncash transactions
If you ticked all or most of the ‘Yes’ boxes then you might not need to go through the
entire guide. Ask your learning facilitator to assist you in determining the most
appropriate direction for this competency.
If you ticked few of the ‘Yes’ boxes or none at all then you should work through all of
the guide, even though some of the material my be familiar to you.
Plan your learning based on your answers. Be sure to involve your learning facilitator in
the planning process.
This Learner’s Guide is designed to assist you work and learn at your own pace.
• Check your progress at each checkpoint to ensure that you have understood the
material
• Observe the icons and special graphics used throughout this guide to remind you of
what you have to do to enhance your learning. The icons and their meanings are as
follows:
Definition Box
Words/phases are defined or explained in this box. The
words/phases being explained are in bold print.
Checkpoint
This denotes a brain teaser used to check your
understanding of the materials presented. No answers are
provided for the questions asked.
Activity
This denotes something for you to do either alone or with
the assistance of your learning facilitator.
Reference
Points you to the reference materials and other support
documents or resources used in compiling the unit content.
• Ask your learning facilitator for help if you have any problems with the interpretation
of the contents, the procedures, or the availability of resources
• Complete each activity as you come to it. If the activity requires you to perform an
actual task, be sure to tell your learning facilitator when you get to that activity so
he/she can make the arrangements if necessary
• Get your learning facilitator to sign and date the Learner Logbook when you have
completed an activity
When you have worked through all elements of the guide, and when you can tick every
‘Yes’ box, you are ready for assessment and may ask your learning facilitator to assist
you in making the arrangements to have your performance assessed.
Method of Assessment
Competency will be assessed while work is undertaken under direct supervision with
regular checks, but may include some autonomy when working as a team. You are
advised to consult the associated competency standard for further details related to the
assessment strategies.
You may now start your learning. Have fun while you work!
LEARNING OBJECTIVES
As you go through this element you need to ensure that you acquire the knowledge, skills
and attitudes necessary for processing receipts and payments. Your learning facilitator is
here to assist you through the different activities, so on completion you should be able to:
If you work as a food service employee your job may require that you interface with
guests/customers paying for food they have received from the establishment in which you
work. Guests/customers may pay either through cash, credit card, cheques, or vouchers.
Different establishments follow different procedures from the point of handing over the
CASH FLOAT at the opening of a shift to closing down the shift. In some
establishments a manual is available to provide sales persons with the correct procedures
to follow in processing cash and non-cash transactions. These procedures ensure that
standards of accuracy and efficiency are maintained at all times.
Opening a shift - This is the time when the establishment opens to the guest/ customers
its cash float for service.
Cash Float - Notes and coins held for the purpose of being able to give change to guest/
customers. At the closing of a shift, the float should be the same amount as it was at the opening
of the shift.
Payment Point – This is where guest/ customers pay for their goods or services. Most
restaurants and hotels today have an electronic point of sales system at the payment point.
ACTIVITY:
Visit one or two restaurants or hotels in your area – small and large.
Find out what kind of billing machines they use and how they work.
You may work with a classmate on this activity, one of you visiting
the small establishment and the other the large. Discuss your findings
looking at the advantages and disadvantages of each kind of machine.
ACTIVITY:
The first step at the opening of a shift is receiving the float. The rule for who hands
over the float and the amount will vary from establishment to establishment.
ACTIVITY:
Find out what the rule in your establishment is for receiving the float.
Do you have to have the float authorized or fill out a form? If you do
not work, talk to an accountant or a food and beverage manager
about the rules for their establishment.
• Be alert to the amount in your float at all times. Never allow it to run out.
• Request additional cash for the float from an authorized person when it starts to run
low
• Have the notes ready that you will pass over in exchange for the additional float.
• Sign any document if this is required.
• Try not to take money from other members of staff to replenish your float
This usually takes place when one shift takes over from another, such as a late shift
taking over from an early shift. At this time the cash and other payments are totalled
against the computerized reading and the float removed.
ACTIVITY:
Find out from your learning facilitator, or ask a food and beverage
manager in a hotel or a manager in a restaurant what is the policy of
the establishment regarding shortages or excesses of cash.
ACTIVITY:
__________ __________________
Date Signature (person receiving float)
CHECKPOINT:
Is the payment point closed during the handing over procedure?
ACTIVITY:
Find out what things should be in place to make the payment point ready for
guests/customers.
Identify at least three other tasks that you will be required to perform at the
opening of a shift.
Customers/guests may pay for their food in cash. Your establishment will have a set of
procedures that you should observe when handling cash transactions. Here are some
standard procedures.
• Enter the price of each item into the register or use the pre-set key or item code.
• Sub-total the sale and tell the customer the total amount.
• Call the amount of money tendered by the customer.
• Place the money tendered on the register (not in the drawer yet).
• Ring up the amount tendered on the Cash Total Button.
• Make up the change and count it back to the customer.
• Place the amount tendered into the cash drawer.
• Close the cash drawer.
CHECKPOINT:
What two steps ensure that you have completed a cash transaction
correctly?
Customers/guests who make payment in cash are entitled to the correct and appropriate
amount of change. Where electronic point of sale systems or cash registers are used, the
amount of change to be given is shown on the screen.
Start with the amount to be paid. Add on coins and notes until you reach the amount
tendered. Do this by adding the smallest denominations up to the largest denominations.
CHECKPOINT:
A customer/guest gives you JA$2000.00 for a purchase of
JA$1,456.00. How much change should the customer/guest receive?
How would you count back change to this customer/guest?
ACTIVITY:
One rule of the payment point is ‘never leave the area unattended’.
Find out from your learning facilitator or the accountant at a hotel
how to deal with:
- Customers’ bills
- Making adjustments to bills
- Suspected counterfeit money
If you are responsible for handling payments, it is your responsibility to ensure that the
cash is secure at all times.
Issuing receipts
Depending on the method of payment used by guests/customers, you may not always be
required to give change. However, you should always give the guests/customers a receipt
for each transaction.
CHECKPOINT:
Name four important pieces of information that should appear on a
receipt?
ACTIVITY:
Visit a hotel and a restaurant in your area. Find out what type of
receipts is issued by the establishment.
Non-cash Transactions
Here are some other types of transactions that take place in a hotel or restaurant when
guests/customers purchase food.
VOUCHER
Voucher
Cheques
Cheques are easy to use and safer than carrying cash. The procedure for processing a
cheque transaction is for the most part the same as processing cash transactions.
ACTIVITY:
Look at the sample cheque below. Using the numbers as a guide, write down the rules
that you should follow when receiving cheques from guests/customers.
Date_____(1)_____
Pay to (3)
Make sure________________________________________
Check ________________________________________
ACTIVITY:
Tip: Cheques pose a high security risk. Know how to identify fraudulent cheques.
CHECKPOINT:
Is it more secure to accept a personal cheque over a traveller's
cheque? Why?
Cards
Paying with plastic cards is very popular today with guests/customers. In addition to the
benefits they get from using plastic cards such as credit cards, charge cards and debit
cards, they don’t have to carry a lot of cash around.
ACTIVITY:
Identify some popular credit cards used in your country. Talk with a
manager or an accountant in a popular restaurant or a credit analyst in
a local hotel and find out which is the most popular credit card used
by customers.
Find out the difference between a credit, charge and debit card.
ACTIVITY:
TIP: Most establishments have a floor limit for cheques and credit cards.
CHECKPOINT:
What are six major steps to take when processing a debit card
transaction?
ACTIVITY:
Vouchers
The use of vouchers is a convenient way of paying for meals in restaurants. The voucher
is exchanged for food and drink to the same value. No cash changes hands.
TIP: Be vigilant about the vouchers you accept. Make sure your establishment
accepts them. A list of acceptable vouchers should be kept at the payment point.
CHECKPOINT:
What steps should you take if a guest/customer presents a voucher
that is not accepted by your establishment?
ACTIVITY:
ACTIVITY:
Now that you have completed this element see if you have fully grasped all the
components by doing the following self-assessment.
Checklist 1
Yes No
2. I know how to receive cash and give the correct change. ___ ___
Checklist 2
Yes No
LEARNING OBJECTIVES
As you go through this element you need to ensure that you acquire the knowledge, skills
and attitudes necessary for reconciling takings. Your learning facilitator is here to assist
you through the different activities, so on completion you should be able to:
In your job as a food service employee, in addition to processing payments and receipts,
your duties may include balancing your register or terminal at the end of the workday.
Balancing your terminal will involve activities such as clearing the register, counting the
money in the till, calculating non-cash transactions, reconciling and recording the takings.
This is referred to as closing the payment point.
This takes place at the end of the working day. At this time a reading is done of the
business transacted during the day, cash and other payments are counted; the float is
counted and handed over to the authorized personnel.
TIP: For security reasons balance your terminal in a private area, i.e away from
guests/customers or other unauthorized persons.
CHECKPOINT:
What items are likely to be in your register at the end of the working
day?
Why do you think she is concerned? What could you have done?
Your first task will be to remove all the cash and non-cash transactions from the
register/terminal.
ACTIVITY:
Remember the cash float you received at the opening of the payment point? You should
now separate the float from the rest of the cash in the register. Different establishments
have different ways of handling the float at the end of the day.
ACTIVITY:
The following is an example of a counting sheet that may be used in some establishments
in the process of counting cash and calculating non-cash documents.
Total Notes
Total Coins
Total Cash
NON-CASH DOCUMENT: AMOUNT
TYPE
ACTIVITY:
Record the following information in the above sheet and calculate the count.
Cheque Coins Credit card Voucher Notes Debit
Card
$1104.65 $5 (30) $3800.00 $150 (5) $1000 (19) $768.00
$2649.00 $10 (56) $1910.23 $450 (9) $ 500 (25) $$1500
$20 (80) $ 480.00 $ 100 (15)
10c (50) $ 50 (12)
ACTIVITY:
TIP: Remove excess cash and non-cash documents quickly and discreetly.
Put the money and non-cash documents in a bag for safe transportation.
CHECKPOINT:
Any employee may be asked to transport cash and non-cash if that
person is not occupied at the time. True or False.
This is the point at which you will enter the information recorded on your counting sheet
into the register/terminal. At this stage a report is generated.
CHECKPOINT:
What information will the report that is generated provide?
How is the counting sheet used at this stage?
CHECKPOINT:
You have followed the procedure for balancing your
register/terminal. When the report is generated, the terminal readings
do not match the total on the counting sheet. What could be the
problem? What steps should you take?
ACTIVITY:
The form below is a sample of a reconciliation form used to record the daily sales figures.
It is important that you learn to complete these forms accurately.
Date:
Food Service Operator completing form:
Cash Drawer $ Report $
Cash Float 300 Day’s Sales
ACTIVITY:
Find out if restaurants and hotels in your area use these forms. If you
can, collect samples, work with your learning facilitator to practise
filling out some samples or ‘make believe’ forms.
ACTIVITY:
Now that you have completed this element do the following self-assessment to see if you
have fully grasped all the components.
Checklist 1
Yes No
Checklist 2
Yes No
Checklist 2
Yes No