You are on page 1of 19

c

ccc c

c
c
c

p  pp

 p  p


cccccccccc c

ccc

 prof. shaifali Tripathi


c




 Saurabh Kumar Agrawal

Mba 1st SEM


Section: A

cccccccccccccccccccccccccccccccccccccccccccc
c
c cc

c 

ccc  c cc  c c
  c c

Ans:c c
c 
c cc
c c  cccc cc

ccccccccc cc!!"c#c
cccc!c!c!ccccc!cc!cc
"c

$ccc!cccc!cc%!!c cccc&c
 ccc!ccc' c%"c

$c& ccccc!ccccccc
c&c!cccccccc&cccc!cc
c&cccc(!cccc cc  c
!"c%cccccccccc!cc"c

Scientific Management and Frederick Winslow Taylor


‰ 
     
   
  
   
  
  
 
     
  

       
 
          
     
       


      
  
    
   
    

  




  !
  !


 
        
 


    


   
           

   
 
        
  
  

"   !


               

  #          

      

  
 
 $ 
  
  

    
   

    
   



 c cc   c c c
 c

"c )c*!*&ccccc&ccc!cc!cc
"c
"c +!cccc ccccc c c
ccc "c
,"c ' c-.ccc c!ccccc!c!cc
/cc-c c 01c "c
2"c . ccc(c&ccccccccc
!ccccccccccc!c
c"c

F.W. Taylor's contributions to scientific management

‰ %&&% 
      
  '
 
   
    ‰ (      

 
   

     ) ! !    *
  
 
 
   
  
     

+ 
     
  ‰ ,  
 -..
 %/.
  

 
            


 
  
  
 

   %&0-
    

" 

   
   
      %0.0
   


  1   
 ,    2  

"  !
 

   


  

  
    
 1   

   
      
 

  ! 
 !

 !
   
     
 
 

 
  
,             
  3


  

 
+ 
   
(  4

5 
    
 (
 ,    2   
 


 ,    2  


    
  
 
    
 (  
3


  

 
 
 6  5


âbjectives of Scientific Management

  3 


    
      
 
4

©c    


       !
      
 

©c 
    
        

    

   

  
 


   
©c    
        
    

         
     

 


 
    
     
6 

 
      

 
       


    
  
,    

   

    


 
 
  
  
 
 
c
c c cc  c

 c c! "  c
 c 
c
c



 c cc 
c  c

# c
 c  c  c c  c

-awthorne effect
      
3
   
  
  (   

  

   

 7%8798  



    (      


  %0--   "' 
7:8     (  

 %09/%0:9   
)
 ;       

  *   
 


  
  
 
    
       
   
!    
    
 
 
 
 
  +



     
       
 
   
"     
      

   
 


     

   
  
 
  
   


   
     
  
  



        
   
     

- 


 
        
7<8
 
 
(  
    
   %09/ %0:9



 
   

    ;     
  
   7=87&87082
 
  >   
       
 ( 
    
 
?  
 
 
 

  7%.8+   
 
  
 
  (  
  
    

      

+   
 
(  

   


3
 
 

   
 3 
      
  
 
   
)%09=%0:9*

    




?

        
 
   


   
 
       (  
      
 + (    

 



 
   

 


 


  


      
  !
    
!    
,    
4

©c Ô c cc
 c c c c
c cc c   c
c 
Ô c c
 c
 
Ô c
©c c c
c  c cc Ô
 c c c c c c  c ccc c
Ô c c c
c  c c  c  Ôc 
ÔcÔ  c
c c c
Ôc c
c   c c ccc 
Ôc

c
©c  c c
c c  c
©c c cccc
 c

cc
 c cc c

c c
cc

c
c   c

cÔ   c 
c c c cÔ  c  c

cc

    
  
        
3
  
         

 

   

    


          3  (    
@

   
 
   
       

@

  

 !
    
  
  


  )
      
 *  
 


 

      
?     ;  
2 7Ô  8
5
(   
  
 
   
   
    (  5)

   


 
 
 

 
 

   
 
(  *

´     

 
       , 
   


 

  
    
 
 
        

        
 
  
  
 
 
       


  (
 
         
   
    


 
     
 
  
 

  
       
 3
    
 
 
  7%%8
 
  2  '   %0:%
 %0:9          
  6  


     
            
    

       

A  
    (
      
 5 6
5
     

 6
     
  
 



    6

    
   



B 



6

 6




   
 

 

  
 

 
     
 
        
   

$c%
cc  & c

c c  c

# c  c'()*+,c 
c c-

 c c.  ccccccccccccccccc

ccccccccccccccccccc! c" cc" Ô c cc Ô c c c c  c
 c
 c
" Ôc
 c c c# c c$  Ôc% c
  c  c   c c" & c'(c
)*   c+
  cc,  c-cc

cccccccccccc" & cÔ  cc ccc c!c c c c   Ô c ccc
...c/ c$ 
c c0 Ô c$ 
c ccÔ
c
c" c
c c
  c
c1c  c c
  c  c cccÔ    c  c c
   cc Ô ccÔ  c  cc  cc Ô  c c
Ôc Ô 2cc  Ôcc   cc c c Ô
c
cc!c
 c 3
 c c ccc cÔ  
 c ccÔ  Ô c c  cc Ô c
c
 cc
 c c   c
c c c Ô 2c
Ô cc- Ô -c

ccccccccccccccccc! c  2c
c   c c
 c c  c    cc Ôc
c c c cc  c c 2 c! c   c cc-  c ÔÔ-c

 ccÔ   c c c Ô  c c c 2  c
c cc  c c
c  cc




 
        

 ,      

 !
3 
4

©c  cc
©c 2cc
©c Ô cc
©c Ô cÔ cc
©c Ô  c  Ôcc

  
 
   
 
         


  

          


    )    
 
  *4

c 2

/ 
01


c c 2c*c Ô c c c Ô cc Ô 2 c
c  c cÔ Ô cÔ c c c Ô 2 c c  cc
  c
 c c Ô
ccÔÔc%Ô 2 c  c c
 c c
 c
c
 Ôcc cÔ 

c c  c  c4  c cÔcc c 
Ôcc
5c # 
c4 c  c c
cÔ  c c c Ô c
c c c Ôc
    c c c
Ô cc*c c
c ccc
 c
c
    c c
c ccc     c
c c Ôc

 c cc c c c
c 1


c6  c
c c
c  c c  7c  c c  c c
 ccc c  c cc c c  c4 c  2 c

c Ô c c c Ô c c  c c c   c
c cc
 cc

ccc   cÔ   Ôc cÔ c  Ôc c
 cc
 cc c
   cÔ
c  c
#c ü
c c3  c6Ô c  c
c c  c c c c c   c
Ô  Ôc  c cÔ c4 cc c cc c
c Ôc 
Ô  c
 c c
  c  c4  c  2 c  c  ccc  cc c c
 ccc c 
Ô
 c Ô c c  c c c c c cc c
cÔÔ
 c c   cÔ  c4 c ÔcÔ Ô c c c   cc  c
  c  cc  c c c c c  c1c ccc8c c   c9cc
 c
 c cÔ
 cc c cc cc
c c
c ü
c c1

c  ccc c cc cÔ c
c c c
c /Ô ccc  c c4  c c  c c
c
ccÔ  cc c
   c:c cÔ c  c c c
c
c c Ô c
c  c c
Ô   c  c cc4 c
c cÔ cc c c c cÔ c
Ô
cÔcÔ  
c c c
  cc /Ô cc c c cc

c cÔ c cÔ  c
(c 2 

c c


 c
 c cc  c
 c;c
c
c c c  c c c  c c  c 
c" & c c c c c
 & c   c c c c c
c
c c  c  c c 2 c c
c c4  c
c  cc  cc
c cÔ c c c   c c c
2 c cc c c6 Ô c  cc c cÔ  c  cc c
  c c
 c-Ô Ô  -c c c  c" & c cc
 cc  c c
c
 cc  cc c 2 ccc
 c  c c   c c 2  c
Ô ccÔ   c cc cc
  cc   c
<c   
cc cc c  c 
 cc 2cc

 c c   c" c  c
c c  c c c
Ô c c cc Ôc  c
4 c  c Ô c c c  c cÔ   c
cc- -cc c c c
  c c  Ô c  c c c cc c cc  c c cÔ c 
Ô
 c
c  c c  =

c
.c 3  
/ 
c c0Ô  2 c4  c cc c c cc c c
Ô  c c c
 cc c3
 c c c  c$  2 c c" c c
  c c c 2 ccc
 cÔ  3
Ôc c 2c4  c
c  c
 c ccc  c  c c 2  c ÔÔ
c0Ô  2 cc c
 3
 cÔ  2Ô  2 >>>c4 c  c cÔ  c  c cÔ  cc

 c c c 2  c c  c c 3
 cÔ    c c
'c 2  c
c?c c*
 c*c   Ô c cÔ  c c
c c Ô c
@
c   cÔ 
Ô c c c
 c c c c
  c c c
Ô c
Ô 
Ô c cc Ôc%Ô  cÔ c  c c c
 c c  cc c
  Ô c c c
c
 c c c  c  cc c 2 c+c
c
 cc    Ô ccÔ   c c c  c4 c Ô  cÔ c cÔ c c
 c     c c cÔ
c c c  c c  c c  c
 c cc   cÔ  cc
  c
c âc@  c  c  cc Ô c  c cÔ  c4 c  c2 c
ccc
  c  c c  c4 c  c cÔ c
 c 2 c
c  Ô c4 c  c c  2 cÔ  cÔ
c c  c Ô c@ Ô c
c 2 c-
-c cc  c Ôc cÔ c
 c cc c
 c c c c  c c c c c 2 cccÔ c c c Ôc
 c 2  c  c   c c4
c Ô c
 c 
Ô  ccÔ  c

cc
  cc
  c1   c  c c
  c
 c   c c cc  c
 Ô c c
c 4
c+c
cc
 ccAÔ  c c  cc/
ÔBc cc
4 c  c c c c cÔ c3
c63
c  ccc  c c
/
Ôc-
Cc c c 2 ccc Ô cc ÔÔc
5c 2 

c c c c- c6  c c cc/ c Ô
cc
Ô  c   c c
c c c*c Ô
c
ccc  c c c c

  c cÔc c 2 c  c4c cc c c c c
c c  =  c cc  ccÔ c% c c
c   c  c c
 c 2 c c
  cc
 c
c ´


c* c c  c c c  ccc cc cc
Ôc
c   c c c 2 c6c
 ccc c cc Ô Ôc cA  c
Bc c c c cc c*c c  c c c 2  c 
Ô
c2 c

 cc c c cc  c c c Ô c c  cc
#c  
cc3  c;c
c  c c  c c c  c!c

  c
  c 7c)  c c cc cÔ c cÔ
c c

cÔ c B c  cc  cÔ c B c c
c
c  c
/
 cc 
c   
c    Cc! c" c  2 c cc c

 ccc c   c c c c Ôcc cc
c
   c     c
)c ,c1


c" c
 c5c  c
 c c
c
cccccccccc,c! c 
c c5c 
 

cc

ans:*Classical ârganization Theory

         


  
  +
 

 
          
   

  )%0%=* 


        )   
5 
5*  
  
   
   
4%*
  5
 5  
9*   

:*
 

 
 
 
 
   
 
/*
   
     

+    
 


      


 
  
 
6        
     
   

‰    
     
  
    
  
    

   

  !
?Ô   Ô 
    


  
 

    
     
      
  

  5   
  
 5
    
    6  


   

   
 
     

      

2()%0/=*(   !


  
 


  


 
        
 

 

   
 
      !
 Ô  Ô  
  
   
  +       
    

   "  


  

      
 


       


        

     
     
  
 
 

  ?    )    
   *
   %0:.!

 2   @  )%0:%*


 

  
 
 
     
       


     


   
 
   
 
 

      6   +


3     
 
 (    
!     
  
     


eoclassical ârganization Theory

  
   
       

  

   +

    
    

 
  

 
 3
  

    


         

6           
     

   
         


?   
(  
   

  
  
2  @ 
  %09.!

 ;     
  +
)2 %0::*      
  
    ) 
    *     
 
           
     
  

     
   
 $
)%0&<* 


55            
            5   
  4   
    

 
5)$
%0&<99-*

  (  
6 
 
 
 
     
         
"        
  
   
  
     

  
  
5
 

    
   
5
)1
 %00.%.:*1
  
  
  

+
5  

)  
*    
!   
!  
5)%.:*;  
  

 
 

 
         


   %0:0‰ )%0<&* 
   
    
 
       


 
 
  
   



   (    




    
 
?   



     
  
     
 !
   

  
  
! 
     
 
   ‰ !
   
  
   

     

 
 
, 
 


 
 
  
  
   ‰ 

  


,  )%0/-*        


    
 
 
   5     5 (    (  

  
 
  
          

   
 ,  !
 
   
   
    
 @
6            

 
 
   


 ‰ 2 @ 


 ,  
 
     
   6  


    
      
      

,c2
 

cc


           
       
 ) *  

            
    ?     
  @ 
 2  


       @ 
 
 )  *  
     
   

             

      


 
        
 

   
  
                   

          
             
  
    


      
  C
 
      D   
   
  
 E           
   F  D
   C     
D      

  
    (
   
 
 
       
      
    

           


   
   C  
  D          
 
  
  
   


 ‰  
   
  (
  
     
            
   
          
,    
                        
 D
         (
 (         D

  

! c 
c c

cD  c  c
c    c  c c c 2  c   c c c  c
Ô c c c
 c  c c c  c*ÔÔ c c4 c c c  c cc
  c cA  cÔBc4   c c  c
 c ÔÔcc cc
AÔ  Ôc Bc *ÔÔ c  c ; c  Ô c c Ô c  c c  c   c c
Ô 
Ô c c  c  c c ÔÔÔc  c  c  c  Ôc c  c 2 c
4   c  c   c
 c  c
c    c  c  c c A Ô c Bc %ÔÔc
c  c  c   c  c c A
c Ô Bc c
c  c   c  Bc  c
  cD  c c
c    c c  c c c  Ô c c c  c c
 c c /Ôc *ÔÔ c  c  c
c    c  c )  c   c  c
 c  cc   cÔc  Cc

c
+câ
cc  c 

c c
c%
26c3 c7 6c c. c
c

# c  cc c/3*/c , 


cccccc
4cc&cc!ccccc"c#c c
cc3c+ccccc"c5cc  c3c c!c
c!ccc&ccc  ccc&c
cc&ccc"c$c!ccccc!ccc
ccccccc c cccc&c!ccc
5c6"c3cccc7c8"c3c cccccc
c"c$c ccccccccc!cc
cc9c cc cccccccc
cccc"c


 c  c  c!"#c

5ccc!cccc:&c!c;&ccc&c&cc
cc&cccccccccccc"c$c
&ccccccc"c$ccccc
&ccc"c$cccc!ccccccc
ccc"c$cccc  "c

/‰    
    c

7cccc< c ccccc&ccccc!cc


cc"c# ccc ccc !cc
&ccc!cc"c5!cc!c!c&ccc
&ccccc=cccc>"c

·  
 c  c!"""#c

5ccc!ccc&cc c&ccccc!c
  ccccc"ccc ccc
&ccc"c# c  cccc:ccc
cc&cc"c$cccc!c!c!c ccc& c
 cc!c&cc"ccc!c!c
&cccccc"c

$ c! #c  c!"%#c

c cc!ccc&;"c$ccc!c
cc&cc!c  ccccc"c
+&c!&c<cccccc!c"c$ccc
c&cccc&c!cccc"c3cccccc
cc=c>"c%cccc!c&c!c c
c?c&: "c$c&cc ccc&cc
!!ccc!c ccccc ccc
"c
c

^.Chester Barnard, 



  G
 ‰     
   informal organizationHÔ ?)( 
 
   *
        
     
  


        


        
       
 
 


‰   
        
  

 
  
  

  

    

    acceptance theory of management, 


  

  
  
   
    ‰    
  

 
 
    4

©c  

 
    

©c  
   
 

     !





©c  
  
 

   
 

 
  


©c  
     
      

‰ !

    
     

  
  
  
     (
    
c
c
*.c. c
+  %&..
Max Weber
 ;    

  E
 F  

  
   
   


      
 

    
        


   
 
   +   

  !    
  
 
!

   
   
  
 
 
!
3  

 
        
 
     


  3      
 bureaucracy.

   


  
 
4

©c A well-defined hierarchy." 

   
  
 
 

 

    



      
         

©c Xivision of labor and specialization." 



  
     

  
 
 

 (
    


©c ules and regulations.,    


       
   
          

©c ´mpersonal relationships between managers and employees.2 



  
    
  
   

  
 
 
3      



©c Competence.   E   F


  

  


   3 

  
   
   
    

  
 
     

©c ecords."  
      
   
   





      


E‰F        

  
E   F
  4

©c ×  
 
   
     
   


        
 
     
©c X  
    
  

  

   
    
)
 

   *
©c ×  
  

  
    


           
 
  

   
 H      )
      4 
#   G           
   
(  

     H  
     

*
©c ´
    

 
  1  

    
 

    3 
©c D 
 

)     *  
  
 
D 

 

(
    
   
   



"
  
 

 D
E   F
 



  

  3   ‰  
  

         


        
  
       

 
      

c
c8cc.  c 
  c
c c
c
c cc c  
c
4

c
cc c 

/ 
c  c  c
1ccccc!ccccc cc&c!cc
c cc!cc!cc&c!cc"ccc c
c&ccccccccccc@c
cc!ccc!cc!cc4"c

AB$B)c6#33%C8%+cDAcC8%%C$1cccccccc&c
cccc4cc<c!cc4cc c!c&cc
 cccccc&"c

    



       



‰    
  
  
+ +     


  

%   

   


   I 
    I   
    
 
 

9;  
     
    
  
   D
 
    


:J   

/;   


   
 
 +
 
  
 
        

-#  



   
     

<+     



       

 



=+       


 

 
  
  
   


& 
         

                  
 

03    


     
 
 
      


         
   

%.J 

    
   
  
  
   B

K             


    
       
  
 
        
        
     
  
  ?      
      
4 
  +       
     
    
  
    
 +
     
 
  
   
       D 

  

K   
 @ 

 

 
     
 


    
      I      I

        


+        
  
    

       


     
  
 
 
 


K?    ?   


  
 
  
  
            

     
 
     2
  
  3  

?     
    
     

   

 



KA
 2  


  
   
    +


     
     

  

 
 (

K

; 
      I    
     
   

 
           

c 5cccccc!cc1c

"c +c c


"c %c c
,"c 5c c
2"c $c c
"c 'c c
"c 'c c

c
$cc!cc ccc c!c!cc1c

"c 6ccc c


Acccc c
;c 'c<c
;c %c c
;c 3cc
;c '&cc
"c 6ccc c
,"c 6ccc c
;c c
;c 5!cc
2"c 6ccc c
"c 6ccc c
"c 6cc5c c