Republic of the Philippines

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Cabanatuan City

A NARRATIVE REPORT ON ON-THE-JOB TRAINING

UNDERTAKEN AT OXFORD SUITES MAKATI HOTEL
MAKATI AVENUE, MAKATI CITY

A Report Submitted to the Faculty of the

COLLEGE OF INFORMATION COMMUNICATION TECHNOLOGY
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Cabanatuan City

In Partial fulfillment of the requirements in the course

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

ANDREW BALTAZAR REYES

2010

TABLE OF CONTENTS
APPROVAL SHEET
ACKNOWLEDGEMENT
DEDICATION

CHAPTER

I. INTRODUCTION

a. Objectives of OJT
b. Industrial Linkages & Coordination Office
(Philosophy, Mission & Goals)

II. The Training Agency / Company Profile

a. Company Philosophy (Mission, Vision, Goals & Mandate)

b. History (Company Background)

III. Company Organization

a. Organizational Structure
b. Profiles of the Company
c. Function of the Company
d. Programs & Initiatives
e. Expected Benefits

IV. Experience Evaluation

a. OJT Experience
b. Insights Problems Encountered Suggestions & Recommendation

V. APPENDICES

Appendix A. Daily Time Record

Appendix B. Weekly Report
Appendix C. Evaluation
Appendix D. Pictorials
Appendix E. Certificate of Completion
Appendix F. Author’s Data

AKNOWLEDGEMENT
 The trainee is thankful to the Lord for giving him the strength and good health to

finish this training. Second, he would like to acknowledge the people who helped him for

this training to be possible. He wants to express his sincerest gratitude to his family for

supporting him financially, emotionally and spiritually and to his friends who help him

fulfilled this project. He also would like to gratefully acknowledge the bosses and staff of

Oxford Suites Makati Hotel for giving him the chance to be part of their team and for

giving him knowledge about their work and exposed to the possibilities of his career. He

would like to thank also the professors of Nueva Ecija University of Science and

Technology for conducting this kind of program that help the students experienced things

in the real world.

Lastly he would like to acknowledge his OJT Coordinator, Ms. Rodibelle F.

Leona for the support that she gave to her trainee.

DEDICATION
 This work is dedicated to my wonderful parents, who have raised me to be the

person I am today.

Who initiated and encouraged me to learn and explore new things that would

help me grow as a human being.

Thank you for all the unconditional love, guidance, and support that you have

always given me, helping me to succeed and instilling in me the confidence that I am

capable of doing anything I put my mind to.

Thank you for everything. I love you!

Chapter I
 INTRODUCTION

On the job training is one method by which students is given a chance to apply

the theories and computations that they have learned from the school. It also helps the

students to acquire relevant knowledge and skills by performing in actual work setting.

For the students, an OJT or internship program provides opportunities to go

through the actual methodologies of a specific job using the real tools, equipments and

documents. In effect, the workplace becomes a development venue for a student trainee

to learn more about his chosen field and practice what he has learn from academy.

OJT’s can bring fresh ideas into the organization.While training the interns,

employers are in fact also teaching their employees to process of guiding the trainees

stretches their patience, develops teaching skills and makes them more sensitive to the

needs and mind set of the younger generation. The course of supervision also teaches them

how to share what they know and be receptive to questions.

Accommodating on-the-job trainees can truly be beneficial not only to the

trainees but also to the companies that provide opportunities for this type of learning.

This is also why trainees should take their internship seriously as it can become a

powerful tool and possibly even a source of recommendation when they take that big lift

from being students to career professionals.

A. Objectives of OJT
 To provide the OJT students the opportunity to integrate theory and practice in

his/her professional education, to encourage the exchange of contemporary thinking

between the apprenticeship and the agency and the Agency Personnel.

To provide students the opportunity to promote and broaden his/her philosophy

and understanding of the chosen profession.

To enable the OJT students to obtain information which can be used as basis for

making choices in relation to future careers, areas of specialization, and or further study.

To enable to student-trainee, to realize his/her own strength and weaknesses.

To provide students an opportunity to gain experience, supervisory, and administrative

function.

To help students to gain an understanding and appreciation of the role, duties and

responsibilities of a full time professional.

To develop the students technical skills in various program areas, to increase

his/her knowledge of the professional in organization, and administration.

To provide student-trainee with experiences that will enable him/her to develop

sound human relation and to strengthen relationship between the cooperating Agency and

University.

B. Industrial Linkages & Coordination Office

 PHILOSOPHY

Industrial Linkages and Coordination shall be committed to the philosophy of

training and molding highly motivated industrial workers who shall be responsible for the

development of the country future middle level manpower to spur the economy.

MISSION

To provide access to relevant and comprehensive industrial training program, for

the students to enhance technical competence and ensure job placement.

GOAL

To provide quality training and proper skills, work attitude and knowledge to

prospective student trainees in different degree and non-degree programs of the

university.

CHAPTER II
 THE TRAINING AGENCY / COMPANY PROFILE

A. Company Philosophy

MISSION STATEMENT

To be recognized as a customer-focused service team which integrates Filipino

hospitality traits (warmth, friendliness, graciousness and sincerity) with truly

international standards.

We will provide exceptional service quality and personal attention to detail.

We will make it easy for the guest in every way.

We will strive to achieve No. 1 position in the market share for corporate business

in the 3-star hotel market in Manila.

We will maximize our financial performance by adapting to our customer’s

changing needs and wants, and providing perceived value for money.

Competence and consistency will be the hallmark of our business.

VISION STATEMENT
Customer

• Maximizing customer satisfaction is our prime responsibility and the standard by

which we measure our performance.

• Customer is King.

• Since our markets and tastes change, to successfully compete, we must innovate

and anticipate our customer wants and needs.

• To improve is to change; to be perfect is to change often.

Service

• Service will be right the first time but flexible enough when necessary to adhere

to the needs of the individual guest.

• We will provide predictable, fast and efficient service based on personal care and

attention to detail.

• Team members will display a high level of professional skill in all aspect of the

service architecture and will constantly seek to make service easy and

straightforward to the guest.

Leadership
 • We will create a positive work environment, which promotes personal and

professional growth.

• Being a good manager is not only the ability to apply sound management

techniques – there must also be evidence of leadership, fairness, sensitivity and

judgement.

Team

• We shall have a team working together towards the same direction committed to

the same values and vision.

• We shall create a climate of openness, mutual respect and sensitivity for each

person’s individuality, promote understanding and trust in each other’s ability.

• We shall encourage participation, feeling of ownership and self-discipline.

• We have a strong expectation of high performance from each team member.

Each day, we will look for ways to improve what we do.

 B. Background History

Oxford Suites Makati was developed and conceptualized, as a

Boutique Hotel by Meridien Land Holdings, Inc. while the Marketing

arm was Century Properties Management, Inc. The hotel was supposed

to be managed by a European group, hence the name “Oxford”. But for

some reason, the arrangement did not materialize until such time that

Meridien appointed BRYCL Resorts International, Inc. as the Hotel

Management/Operation and as the Manager of the Condominium

Corporation. The “soft opening” of the hotel was last August 1, 2001.

The units/room in Oxford Suites Makati are being owned by individual unit

owners and have the options of whether to participate the Rental Pool Program or not.
 CHAPTER III
COMPANY ORGANIZATION
A. Organizational Structure

G.Nakamura
President

V.Aldaba C.Afaga
General Corporate
Manager Controller

J.De Guzman
HR Officer

Greenleaf MPagkalinawan A.Cruz C.Hildawa M. Samson G.Badiola

Security FO Manager/ FIN Head SMD Head Exec Bldg Mgr
Services Hotel Mgr Housekeeper

J.Nemenzo J.Lu E. Cabrera R.Valencia

Duty Duty HK Engineer
Manager Manager Supervisor

C.Castro M. Dollentas GPPI Agency

FO Resa Mgr
Supervisor

A.Zuniga
J.Agus O.Valencia Admin
FO Agent FO Agent Asst.

J. Saniel W. Cuenca J. Yanson R.Bertulfo

FO Agent FO Agent Acctg Painter
Supervisor

K. Peralta S. Ramos C.Cabildo M. Kipping C. Manese J.Giray

FO Agent FO Agent CCO Account Exec Account Exec Electrician

L.Failman
S.Ramirez M.Velano A.Mendoza M.Oledan A.Saguinsi Tech A. Tindoy
FO Agent FO Agent Bookeeper Mktg Officer n nician JR.
Resa Plumber
Officer

C.Isais A.Cuevas C. Sevalla GGonzales BClemente

FO Agent Cashier Resa Gym STP
Officer Attendant Operator

F.Trinidad T.Torio
Accountant Carpenter

J. Mataga M. Ibanez
Messenger Messenger
 B. Profiles of the Company
LOCATION

Conveniently situated at the commercial and business district of Makati where

shopping and entertainment awaits you and just 3 minutes away from the Rockwell

Center.

ACCOMMODATION

232 Well appointed rooms, individually equipped with:

• IDD and NDD Telephone

• Cable Television

• WI-FI and Broadband internet access.

• In-room safety deposit box

• Complimentary coffee / tea making facilities

• Minibar

• Individually controlled air-conditioning unit

• Marble bathrooms with tub / hairdryer

• One bedroom suites with kitchenette

Non-smoking floors are available

RESTAURANTS

The Coffee Shop offers a wide variety of pastries, canapés, and sandwiches. It’s

just a perfect venue for your much needed break.

Our Asian and Continental Cuisine restaurant will treat you to a gastronomic

offering anytime, anyday.

 BUSINESS CENTER

Our Business Center provides executive support such as secretarial, photocopying,

facsimile and courier services.

MEETING ROOMS

For your highly confidential transactions, your privacy is our utmost interest.

GYM

The gym at the 3rd floor awaits you with its revolutionized fitness facilities, and on-

call masseuse.

OTHER FACILITIES

• Laundry and pressing services

• Scheduled airport transfers, pre-arranged car rental and 4 levels of parking space
C. Function of the Company
 D. Programs & Initiatives

Human Resource Department conducted programs and activities, which help staff

to become more resourceful as can be, also to help themselves build good relationship to

their colleagues.

Quarterly Birthday merienda prepare to give some appreciation for the staff for

being one of the contributors of ideas from company.

Team Building Outdoors group activities and annual Christmas party help the

staff to bond as a team, create teamwork and trust. Those activities help them to realize

that they cannot succeed when they work selfishly. It helps build lasting relationships to

their colleague. They need to know the different kind of people so that they can

understand their capability & needs and be sensitive towards other feelings. They need to

communicate for them to meet one goal.

E. Expected Benefits

• Learn about hotel’s history, its mission statement, its organization structure and

departments, and its services.

• Learn the basics of the hotel operations.

• Learn how to work in actual operation.

 CHAPTER IV
EXPERIENCE EVALUATION

A. OJT Experience

• Glimpse knowledge on the room master (system used by Oxford Suites Makati)

• Assist on browsing website when needed.

• Product knowledge.

• Answering phone calls, take messages.

• Inform current promo thru email blasts and fax brigade.

• Encoding parking tickets in excel file.

• Collating various receipts and encode in excel file.

• Assist in preparation of reminder letter in MS word.

• Encoding of checks to be release.

• Preparation of the sales kit folder.

• Clerical work - photocopying documents, fax brigade, email blasts, text brigade,

filing and routing documents.

 B. Insights Problems Encountered Suggestions & Recommendation

Challenges

Challenge is test of one's abilities or resources in a demanding or stimulating

situation and it’s always present.

First day of training is a big challenge for the trainee, he must consider all the

policies and procedure in a particular department. Also a challenge to meet their

expectations as IT student. He must bring all ideas he has. During the trainee’s on-the-job

training, he push to work better. That is also the time when the trainee’s supervisor said

that if he want high grade, he must work like a real employee. That was a big challenge

for the trainee. He was only a trainee, so the supervisor must supervise him and not to let

him handle a situation than he didn’t know. And because of that, the trainee learned to

put a dedication to his work.

Recommendation

The students must have a good company that would give them a good training

ground and would enhance their knowledge and capabilities. An out of town training

would give more self esteem to the students. Every trainee must focus to their work, they

should be aggressive in order to learn. The trainee should observe the proper attitude

while working and always feel confident.

 CHAPTER V

APPENDICES

Appendix A. DAILY TIME RECORD

Appendix B. WEEKLY REPORT
Appendix C. EVALUATION
Appendix D. PICTORIALS
Appendix E. CERTIFICATE OF COMPLETION
Appendix F. AUTHORS’S DATA

Name : Andrew B. Reyes

Address : Mallorca San Leonrado Nueva Ecija
Cell No. : (0906) 7268222
Nationality : Filipino
Civil Status : Single
Date of Birth : March 03, 1991
Place of Birth : Mallorca San Leonardo Nueva Ecija
Religion : Roman Catholic
Father’s Name : Eriberto V. Reyes
Mother’s Name : Nenita B. Reyes
Language : English / Filipino

Educational Background

College/University : Neuva Ecija University of Science & Technology

Address : Cabanatuan City
Course : Bachelor of Science in Information Technology
Years of Residence : 2007 up to present
Secondary/ High School : Mallorca High School
Address : Mallorca San Leonardo Nueva Ecija
Years of Residence : 2003-2007
Primary/ Elementary : Mallorca Elementary School
Address : Mallorca San Leonardo Nueva Ecija
Years of Residence : 1997-2003