Process Being Oursorced

Value Chain Analysis Results

Process Primary Support Name of Outsourcer Outsourced to Opportunity Identified Threats Gains Incurred

1 Design Work Manufacturing Design PCMC India Slash development cost American Job Losses Profits
save time Labour Arbitrage

2 Business Process Truck Lease Customer Service Penske Truck Leasing GE Better Logistical Service
Data Process GENPACT

3 Software Development Publishing Editing Wolters Kluwer India, Philippenes Rapid Execution Variety in books, journals
Editorial Work Software Development Variety in work Web Contents

4 Finance Banking Accounting Wachovia Genpact, India HR-Administration Better management of HR

Accounting Jobs Customer Relations Corporation Customer Relationship
HR-Administration Hewitt Associates, Linconshire

5 Clinical Testing Drug development Clinical testing Wyeth Pharmaceuticals Accenture

6 Back Office Process GE Genpact Efficeint HR Management 30-40% Labour Costs were saved

7 HR Record administration Du Pont Convergys Global data integration 20-30% Cost Cut
payroll Centralised Monitoring and management

8 Market Research Market research data collection Crimson Consulting Evalueserve Use of global manpower Compete with established players
Lower operation costs

9 Customer Service Financial Services Indy Mac Ban Corp CTS Customer management Better management efficiency
Bill Collection Credit Lending EXL Service Holdings Improved company's rankings

10 New Drug Development Drug Manufacture clinical testing, trials Elli Lilly and Co Chemexplorer Co Less develpoment costs significant cost reduction
20% Chemistry work Shanghai, China lower costs on chemical trials $1.5bn-$800mn

11 Storage System On Stor Inc HCL Faster Execution Clients get their customised products faster
 Results
Losses Incurred
Key Decision Makers

Barry Wehmiller

Frank Cocuzza
C.F.O.

Executives

Peter J. Sidebottom

James C Borel
V.P. (HR)

Glenn Gow

Ashwin Ardarkar
CEO

Steves M Paul
V.P.

sed products faster