ORGANISATIONAL PROFILE

COMPANY PROFILE
Maruti Suzuki India Limited, a
subsidiary of SMC, Japan, is the
leader in passenger cars and Multi
Purpose Vehicles (MPVs) in India,
accounting for almost 55% of the
total industry sales.
The company formerly known as
Maruti Udyog Limited, was
incorporated as a Joint Venture (JV)
between Government of India and
SMC, Japan on 24th February, 1981.
The first car was rolled out from its
Gurgaon facility on 14th December,
1983. Since then, it has sustained its
leadership position in the Indian
car market.
Having achieved manufacturing
excellence in India, we are now in
the process of enhancing our R&D
capabilities to design and develop
cars.
In 2008-09, the company sold
722,144 cars in the domestic market
and exported 70,023 cars.
Cumulatively, it has produced and
sold over seven million cars. The
total income of the company for
2008-09 stood at Rs. 214,538 million
(USD 4.46 billion @ 1 USD=Rs. 48).
We now aim at selling 750,000 units
in the domestic market and
exporting 130,000 units in 2009-10.

We, at Maruti Suzuki, celebrated 25 Maruti Suzuki has a strong balance

years of car manufacturing in India in sheet with Reserves and Surplus of
2008-09. Rs. 92,004 million and debt equity
ratio of 0.07 as on 31st March, 2009.

NATURE OF THE COMPANY OWNERSHIP

Maruti Suzuki India Limited is a public limited company and is listed on Bombay Stock Exchange Limited and National
Stock Exchange of India Limited. SMC is the majority shareholder with 54.21% equity stake in the company.

SHAREHOLDING PATTERN OF THE COMPANY IS GIVEN BELOW

No. of shares Shareholding No. of shares Shareholding

Category (as on 31st March, 2009) (%) (as on 31st March, 2008) (%)
1. Promoter's holding (A)
Promoter: SMC 15,66,18,440 54.21 15,66,18,440 54.21
2. Non-Promoters Holding (Institutional Investors)
Mutual Funds and UTI 89,17,144 3.09 1,88,43,389 6.52
Banks, Financial Institutions, Insurance Companies 5,36,93,847 18.58 4,80,08,194 16.62
(Central / State government Institutions /
Non-government Institutions)
FIIs 5,59,30,494 19.36 4,53,47,942 15.7
Sub-Total (B) 11,85,41,485 41.03 11,21,99,525 38.84
3. Others
Private Corporate Bodies 65,76,273 2.28 1,11,70,286 3.87
Indian Public (including NSDL & CDSL) 65,21,742 2.25 83,18,919 2.88
NRIs / OCBs 1,77,881 0.07 3,03,595 0.11
Trust, HUF & Others 4,74,239 0.16 2,99,295 0.1
Sub-Total (C) 1,37,50,135 4.76 2,00,92,095 6.95
GRAND TOTAL (A + B + C) 28,89,10,060 100 28,89,10,060 100

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 GIVE GET GROW

ORGANISATIONAL STRUCTURE
BOARD OF DIRECTORS

COMPANY SECRETARY & CORPORATE

MANAGING DIRECTOR PLANNING
CHIEF LEGAL OFFICER
CORPORATE
COMMUNICATIONS
CORPORATE SERVICES &
CHIEF RISK OFFICER
CSR

ITI PROJECTS

PRODUCTION SUPPLY CHAIN ENGINEERING ADMINISTRATION MARKETING & SALES

COMPONENT RESEARCH & SALES (DOMESTIC &

MANUFACTURING FINANCE
SOURCING DEVELOPMENT EXPORTS)

FACILITIES VENDOR QUALITY INFORMATION

PLANNING DEVELOPMENT ASSURANCE TECHNOLOGY PRE-OWNED CARS

PRODUCTION
CONSUMABLES SERVICE HUMAN RESOURCE SPARES
SERVICES

SUPPLIER MARKET STRATEGY

QUALITY ASSURANCE DEVELOPMENT

MARKETING

ROAD SAFETY

CORPORATE OFFICE & BRAND CENTRE

1, Nelson Mandela Road, Vasant Kunj, New Delhi, India
CORPORATE WEBSITE
www.marutisuzuki.com

ORGANISATIONAL STRUCTURE This system has ensured regular

The company has a multi-tier
management structure, comprising
the board of directors at the top
followed by five business vertical
heads reporting to the Managing
Director. These business verticals
are Marketing & Sales, Engineering,
Production, Administration and
Supply Chain. Each of these verticals
is headed by a team of two
members, one of whom is a
Japanese manager and the other, an
Indian manager. The Japanese
managers are also the Executive
Directors of the board. The Indian
managers are designated as
Managing Executive Officers (MEOs)
and Executive Officers (EOs) and
attend all board meetings. They are
supported by divisional and
departmental heads.
flow of strategic direction from the
board to the operational
management, effective
implementation of the strategy,
clear delegation of decision making
with accountability, timely risk
identification and mitigation,
adequate controls and reporting of
the company's operations, and a
healthy financial performance.
Over the last 25 years, the company
has been able to build a large pool
of highly productive and skilled
manpower and an experienced
management team. They receive
training on an ongoing basis,
including training at SMC, Japan.
The company had on its rolls 7,159
employees as on 31st March, 2009.

Sustainability Report 2008-09 10 - 11

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 ORGANSATIONAL PROFILE
MANUFACTURING FACILITIES
Maruti Suzuki has two facilities in
Gurgaon and Manesar, Haryana,
India, with a combined
manufacturing capacity close to
1 million cars per annum. In terms of
number of cars produced and sold
worldwide, the company is the
largest subsidiary of SMC, Japan.
Gurgaon Plant
The Gurgoan facility houses three
fully integrated plants having a
combined manufacturing capacity
of over 700,000 cars per annum.
In 2008-09, the company took a
major stride by commissioning a
state-of-the-art K-series engine
plant in Gurgaon with an installed
annual capacity of 240,000 engines.
Spread over an area of 20,300 m2,
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K-series engine plant employs
global manufacturing best practices
to ensure high quality standards.
K-series engine technology is
environment friendly, reduces fuel
consumption and offers best engine
performance.
Manesar Plant
The plant at Manesar is the
company's latest car assembly plant
which was started in February, 2007
and has a capacity to produce over
300,000 units per annum.
Manesar facility is the most modern
plant, set up to suit SMC's and
Maruti Suzuki's global ambitions.
The plant rolls out World Strategic
Models, such as the Swift, the A-star,
the SX4 and the DZire.
 GIVE GET GROW

The plant is designed to MARUTI SUZUKI INDIA LIMITED JOINT VENTURES

manufacture diverse car models
conveniently. It has technologies Name
such as automatic tool changers, Asahi India Glass Ltd.
centralised weld control system and Bellsonica Auto Components
numerical control machines that India Ltd.
ensure efficiency and quality. Bharat Seats Ltd.
Caparo Maruti Ltd.
STRONG SUPPLIERS BASE
The company works jointly with its Climate Systems India Ltd.
suppliers to develop new products, Denso India Ltd.
achieve high localisation levels, and FMI Automotive
reduce cost. It has a strong base of Components Ltd.
246 suppliers (as on 31st March, Jay Bharat Maruti Ltd.
2009) including 16 JV companies
Krishna Maruti Ltd.
where the company has strategic Machino Plastics Ltd.
equity stake. 76% of the company's
suppliers are located in the 100 kms Mark Exhaust Systems Ltd.
of radius from its manufacturing Magneti Mareli Powertrain
facilities. Most of the JVs are India (P) Ltd.
situated in the Suppliers' Park Nippon Thermostat
India Ltd.
adjacent to the company facilities. SKH Metal Ltd.
Sona Koyo Steering System Ltd.
Suzuki Power Train India Ltd.
Component
Glasses
Large Sheet Metal
Seats
Large Sheet Metal
Radiators Assembly
Auto Electricals
Exhaust System
Components
Large Sheet Metal,
Exhaust Systems
Seats/HL Roof/Door Trim
Bumper, Instrument Panel
Exhaust Systems, Door Sashes
Electronic
Control Unit
Water Thermostat,
Water Temp-sensor
Fuel Tanks,
Sheet Metal Assemblies
Steering System,
Case Differential
Castings & Engines
Location
Bawal (Rewari)
Manesar (Gurgaon)
Maruti Suzuki India Ltd. Joint
Venture Complex
Maruti Suzuki India Ltd. Joint
Venture Complex
Bhiwadi (Alwar)
Dadri (Greater Noida)
Manesar (Gurgaon)
Maruti Suzuki India Ltd. Joint
Venture Complex
Narsinghpur (Gurgaon)
Maruti Suzuki India Ltd. Joint
Venture Complex
Gurgaon
Manesar (Gurgaon)
Gummidipoondi (Chennai)
Maruti Suzuki India Ltd. Joint
Venture Complex
Narsinghpur (Gurgaon)
Manesar (Gurgaon)

Sustainability Report 2008-09 12 - 13

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 ORGANSATIONAL PROFILE

2767
TOTAL SERVICE NETWORK
16
REGIONAL OFFICES
DOMESTIC SALES AND SERVICE
NETWORK
The company has the largest sales
and service network amongst car
manufacturers in India. It had 681
681
TOTAL SALES NETWORK
09
AREA OFFICES
sales outlets in 454 cities as on
31st March, 2009. The car park of
the company is in excess of
seven million vehicles and to service
this car park, the company has 2,767
DELHI CORPORATE OFFICE
04
ZONAL OFFICES
service workshops in 1,314 cities.
The service network of Maruti
Suzuki includes Dealer Workshops,
GURGAON PLANT Maruti Authorised Service Stations
MANESAR PLANT (MASs), Maruti Service Masters
(MSM) and Maruti Service Zones
(MSZ).

Besides selling and servicing

vehicles, the company provides its
JAMMU & KASHMIR customers with “one-stop-shop”
experience such as Automobile
Finance, Automobile Insurance,
Maruti Genuine Parts and
PUNJAB
HIMACHAL Accessories, Extended Warranty and
PRADESH
Maruti Certified pre-owned cars. The
CHANDIGARH
company had 315 pre-owned car
UTTARAKHAND
outlets in 181 cities as on
31st March, 2009.
HARYANA ARUNACHAL
NEW DELHI PRADESH

SIKKIM

RAJASTHAN
ASSAM
UTTAR PRADESH
NAGALAND
BIHAR MEGHALAYA

MANIPUR

TRIPURA
JHARKHAND MIZORAM
GUJARAT MADHYA PRADESH
WEST BENGAL

CHHATTISGARH

ODISHA
DAMAN & DIU
DADRA & NAGAR HAVELI
MAHARASHTRA

ANDHRA PRADESH

GOA

KARNATAKA

PONDICHERRY

TAMIL NADU
LAKSHADWEEP ANDAMAN & NICOBAR ISLANDS
KERALA

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 GIVE GET GROW

EXPORTS TOTAL EXPORTS SALES OF MARUTI SUZUKI IN LAST FIVE YEARS

Maruti Suzuki exported the first lot 13 0
,00
0
of 500 cars to Hungary in
September, 1987. Presently, we are
18,
exporting to over 100 markets in 973
Europe, Asia, Latin America, Africa 48
and Oceania. In 2008-09, the
138
company launched a new model
A-star that meets stringent 11,0
85
European safety and emission 32,
740
regulations. The company has 51,
050 Est
exported over 500,000 cars so far. 200imate
9-1 for
52, 0
976
2 00
8-0
Port Facilities for Export 39,
1 57
9
20 0
In 2008-09, in association with 23,
7-0
8
696
Mundra Port SEZ Limited, the 2 00
16, 6-0
company had set up the state-of- 159 7
20 0
the-art facilities at Mundra Port, 5-0
6
Gujarat for export of cars. This car of Un i
ts 20 0
4 -0
Europe

export terminal offers a “Roll On, N o. 5 Non-Europe

Roll Off” (RORO) berth, which

speeds up the loading process and
minimises the chance of damage
to cars. The company also has a
Pre-Delivery Inspection (PDI) TOP 10 EXPORT MARKETS (As on 31st March, 2009)
Centre at Mundra.
VOLUME 69,751 62,163 45,086 40,925 37,329
In a first of its kind initiative, the
COUNTRY NETHERLANDS ALGERIA ITALY CHILE U.K.
company, in partnership with
Indian Railways, has developed
double decker rail wagons VOLUME 29,277 28,090 22,924 19,943 17,423
for transporting export COUNTRY SRI LANKA GERMANY HUNGARY NEPAL EGYPT
cars from Manesar
manufacturing facility
to Mundra Port.
CONTINENT WISE EXPORTS

52%
EUROPE
27%

18%
ASIA
20%
18%
AFRICA
39%

AMERICA
11%
15% OCEANIA
1%
0%

Cumulative till March 2009

2008-09

Sustainability Report 2008-09 14 - 15

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 ORGANSATIONAL PROFILE
OUR PRODUCTS

The company offers a portfolio of 13 brands, ranging from the people's

car Maruti 800 to the stylish hatch-back Swift, SX4 sedan and luxury
Sport Utility Vehicle (SUV), Grand Vitara. More than half the cars sold
in India wear a Maruti Suzuki badge. As per the classification by the
Society of Indian Automobile Manufacturers (SIAM), Maruti Suzuki
models are categorised under the following heads:
A1 Segment (upto 3400 mm) : Maruti 800 ALTO
A2 Segment (3400 mm to 4000 mm) : Alto, Estilo, WagonR, A-star, Ritz, Swift Let's Go
A3 Segment (4000 mm to 4500 mm) : DZire & SX4 Alto is a great combination of
Multi Utility Vehicle (MUV) Segment : Gypsy & Grand Vitara economy, practicality and styling. It
exemplifies the benchmark in build,
Multi Purpose Vehicle (MPV) Segment : Omni & Versa quality and reliability in a compact
car. These attributes make it the
largest selling car in Indian
automobile market. This is testified
by the 24 hr endurance record set by
MARUTI 800 covering 3,082 kms in 24 hrs at an
Change your life average speed of 128 kmph.

Maruti 800 has gone beyond just

being a car; it has transformed the
lives of countless people, by
bringing the joy of motoring to
millions across the length and
breadth of the country.

DZIRE SX4
The heart car Men are back
A car that has everything you Revolutionary European design, world
ever desired; striking looks, class “drive by wire” technology, most
luxurious interiors and enough spacious in its class, steering mounted
power to capture your heart. Just audio controls, maximum ground
slide in the DZire and take it for a clearance in its class, high on safety
spin, it's sure to steal many a with dual airbags, Anti - lock Brake
heart, beginning with yours. System (ABS) and Electronic Brake
force Distribution (EBD) features.

GRAND VITARA* VERSA SWIFT

2.4 - Reloaded
Distinctively styled, the third
generation Grand Vitara takes three
decades of Suzuki SUV heritage to the
next level. The Vitara model first hit
the roads in Japan in 1988 as a 3-door
part-time Four Wheel Drive (4WD). In
its second avatar, the Vitara came
armed with a stylish design, superior
engineering and a new name, the
Grand Vitara.
*Launched in India on 1st July, 2009
The joy of travelling together
Experience the joy of travelling
together. Equipped with twin-ACs,
large sliding doors and flexible
seating, the Versa encourages family
and friends to enjoy long drives and
getaways together. In spite of being
so spacious, its design allows for easy
maneuverability in the city.
You are the fuel
A new kind of compact car, one
that's based on a fresh approach
to design and development,
Swift delivers the kind of driver
and passenger experience that
places it in a class of its own and
has true worldwide appeal.

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OMNI
Ab kamyabi se hai sirf
Omni bhar ka faasla
Omni is truly India's original MPV.
Today it is available in five variants -
5 seater, 8 seater, Cargo, Ambulance
and Liquefied Petroleum Gas (LPG). It
meets diverse needs across different
user segments and can double up
both as a people carrier and a goods
carrier. It is easy on the pocket, yet
tough on the job.
ESTILO*
Take a fresh view of life
The all new Estilo is a new landmark
in terms of design and technology.
With its all new aerodynamic design,
Estilo sets the benchmark and makes
each drive a fresh new experience.
Complementing its stylish looks are
new, classy and elegant interiors that
redefine comfort. What's more, the all
new Estilo with its advanced K-series
engine gives you incredible power
each time you turn on the ignition.
*Launched in August, 2009
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WAGONR
For the smarter race
Drive with complete peace of
mind. The world class safety
features of the WagonR keeps
you safe and secure, always.
Wearing new vibrant colours, the
new WagonR is full of freshness
and energy to keep you charged
up and always ready to go.
A-STAR
Stop @ Nothing
Designed to perfection, driven only to
succeed, A-star has taken over the
world. Made in India to meet European
standards, the car symbolises the
beginning of a revolution with its
unique aerodynamic styling. Powered
by the latest state-of-the-art, light
weight K-series petrol engine, it has
the best in class pick-up and segment
beating mileage of 19.59 kmpl.#
It is exported to many European and
Non-European countries under the
brand name of Suzuki Alto and Suzuki
Celerio respectively.
# As tested by Automotive Research
Association of India (ARAI), Pune, India's
premier automotive research agency.
Sustainability Report 2008-09
GIVE GET GROW
GYPSY KING
There is a Gypsy in everyone
With superb maneuverability,
smooth handling and raw energy
packed into a sleek yet rugged
frame, the Gypsy King is the real
adventure MUV, whether ploughing
through dirt tracks, climbing
formidable terrain or making way
through the city traffic. Maruti
Suzuki is proud to support the
operations of our country's defense
services with the tailor made Gypsy
King. Gypsy has proved its mettle
during defense operations in the
Himalayas and the Thar desert.
RITZ*
Live the moment
The Ritz combines modern
European design, the sportiness
of the swift, the latest in engine
technology and Suzuki's globally
acclaimed expertise in compact
cars. Ritz is an exceptional blend
of modern design and practicality.
The interiors of the car are smartly
styled providing a very
comfortable space to all the
people in the cabin. The K12M
petrol engine and 1.3 litre DDiS
diesel engine powering the Ritz
are supremely refined and silent
with best in class fuel efficiency.
*Launched on 15th May, 2009
16 - 17