Professional Documents
Culture Documents
Is this statement:
(a)True
(b)Partly True
(c)False
• Demographics
E.g. age, income, location, etc.
• Product Segments
E.g. Silver, Gold, Platinum
• Purchasing approaches
E.g. individual/joint decision,
existing relationship, etc.
• Situational Factors
E.g. immediacy of need, specific
applications
© 2010 EMM Group
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Why Do We Segment the Way We Do?
• Classification of customers
• A description of customers