HCAHPS Scores September 2010

(Survey results January 2009 - December 2009)

These results are from

patients who had overnight
Patients Always Patients who
hospital stays from January Nurses Always Doctors Always received help as Staff Always Staff did give Patients who would definitely
2009 through December Communicated Communicated soon as they Pain was Always explained Room Always Always quiet at information at gave a rating of recommend the
2009. Well Well wanted well controlled medications kept clean night discharge "9" or "10" hospital

Average for All Reporting

Hospitals in US 75% 80% 63% 69% 60% 70% 57% 81% 66% 68%

Average for All Reporting

Hospitals in PA 75% 78% 62% 68% 58% 69% 50% 82% 64% 66%

National 75th Percentile

Score 79% 83% 68% 72% 63% 75% 63% 84% 71% 75%

PinnacleHealth 71% - 74% - 54% - 66% - 53% - 60% = 46% - 77% + 57% - 65% -

Holy Spirit Hospital 72% 72% 55% 64% 53% 64% 45% 77% 63% 65%

Milton S Hershey Medical

Center 74% 74% 58% 68% 57% 65% 42% 88% 70% 76%

+ Score HIGHER than previous HCAHPS report

- Score LOWER than previous HCAHPS report

= Score SAME from previous HCAHPS report

Updated 9/30/10