UNIVERSITY ENGINEERING FACULTY INDUSTRIAL ENGINEERING DEPARTMENT
“IMPROVEMENT OF ENGINEERING TRAINING COURSE” Over all Description 2
¨ Based on our need to improve our processes ,systems
,performance in any organization until we reach the top. ¨ And according to the most unique features of TQM ,namely “Continuous Improvement “. ¨ Our project specifically focused on the engineering training course as a complete process -in an najah university –to be improved. Overall Description 3
¨ We put some suggestions to improve the training
process , and we represent all these suggestions in a work instruction that can be considered as a part of ISO:9001:2OO8 system. ¨ This work instruction is particularly a translation of certain requirements in ISO system. ¨ If we considered engineering students as internal customers for an najah university Overall Description 4
¨ The work instruction that we have improved can be
classified as a translation for the following requirement:
6.Resource Management
6.2 Human resources
6.2.2 Competence, awareness and training
“The organization shall provide training or take actions to
satisfy their needs” Overall Description 5
¨ But if we considered engineering students as external
customers for an najah university.
¨ Then the work instruction that we have improved can
be considered as a translation of the following requirement: Overall Description 6
5.2 Customer Focus
“Top management shall ensure that customer
requirements are determined and are met with the aim of enhancing customer satisfaction. “ Overall description 7
¨ It is important to indicate here that customer
requirements mentioned in the previous slide , can be seen as the right of engineering students (external customers) to be satisfied and have the real value of the training course –which is an course-and be qualified with high competence in the practical field. Overall Description 8
But why we choose this
process to be improved??? Overall Description 9
¨ As our team is a sample of these external customers
who are the end users of the output of training course..we can easily get feedback from external customer about the problem we are dealing with…
¨ Most of us had this course at the last summer course
¨ We asked our selves “do we have be benefited from
training??” Overall Description 10
¨ The answer was uniformed as to be “NO ”, and just in
some cases the answer was “ yes ,but not as required”.. ¨ It is important to mention here that we asked other engineering students in other departments ,and we had got the same results.. ¨ The reasons for these results can be summarized in one point: There is no real follow-up. Project Core 11
¨ the following file illustrates the whole work procedure
that we developed… 12 Results: 13 Recommendation : 14 References: 1. Quality management systems –Requirements (ISO:9001:2008).
2. Internet .
3. Eng. Nidal .Y Dwikat.(the instructor of ISO course).