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What is DSL? 2
Why choose Afaq DSL Shamel? 3
Understanding DSL 4
Information on internal wiring 5
Know the cables 6
Modem & Splitter 8
Modem installation steps 9
Activating your account 13
Modem settings 14
Introducing the world of m3com 17
Glossary 18
 Thank you for your interest in Afaq DSL Shamel...
Your internet experience will never be the same again. Inside you will
find all the information you need regarding your new service. We hope
you enjoy your new internet service with Afaq DSL Shamel.

DSL technology is a great way for you to access the internet

on your phone line.The technology is designed to not only give you
a smoother service but also allows you to use your phone while you
are connected online.

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 ?
Afaq DSL Shamel is designed to give you total peace of mind. As a
customer you will benefit from:

• Afaq DSL modem at a competitive price with the option

of installments.

• Free delivery and installation.

• No down payment required and easy payment options.

• Technical support center (906) dedicated for broadband internet

users around the clock.

• Using a fixed connection with unlimited downloads.

• High-speed internet at incredible prices.

3
 Understanding DSL
Computer
Telephone

Electrical Socket

Phone Jack

Modem Splitter Distribution STC Network

Point

Your Line
STC's Line

Your DSL line is made of two parts, as seen in the diagram above.
1- The STC line from the network to the Distribution Point on your wall.
2- Your line from the Distribution Point to the modem.

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Information on Internal Wiring:
1- Protected Distribution Point
There are several types of Distribution Points used by STC. They are either
fitted to the house, building wall or possibly to the perimeter wall. They all
have one set of contacts from the STC line and parallel to these are the
contacts for your line.
When fitting your line to the Distribution Point you should always
ensure that:
- Wire should be firmly gripped by Correct Incorrect
the contact.
- Contacts should be clean.
- Distribution Point should be kept
closed after installation.
Once you connect your cable
please ensure that the weather
protection cover or lid is replaced
and secured. Exposure to weather
will cause corrosion of the
contacts and this will reduce the
quality of your line and any other
lines from the Distribution Point.
* If the Distribution Point does not have a cover or is damaged,
please contact 907.

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 2- The Cables
The cable used from the Distribution Point must be of the right size and quality.
You need to use a CAT 5 cable with a strong outer sheath for protection.
If a CAT cable is not available, please make sure you use a good twisted pair
cable. The diameter of the wire should be 0.5mm. Only single wires should be
connected to each terminal, and any extra wires should be trimmed and left
unconnected.
STC LINE YOUR LINE
Note:
- Do not connect more than one
wire to each contact.
- Do not use a standard
electrical or bell wire.

Your wires connecting

to the Distribution Point outside
your house should always be
kept seperate and straight
to improve line quality
(see illustration).

Remember
Close distribution point
after installation

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3- From the Distribution Point to Your Home
The cable from the Distribution Point to the socket in your home
should be kept as short as possible and secured to the wall to prevent
movement. It is important to also keep the cable in the shade as much as
possible.
If possible, cables outside should be buried to keep it cool and prevent
disturbance. High temperatures cause the resistance of the wire to
increase and reduce your DSL signal.

STC's Line

Distribution Point

Please ensure cable is secured

as straight as possbile

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 • Modem/Router - used to transmit and
receive data from your computer to the
website you are on. It is also the method
by which you can use the internet
wirelessly.

• Splitter - used to ensure there is no

interference between your telephone and
the internet connection.

Please note that laptops that offer wireless access do not require
the ethernet connection.

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To install your modem please follow the following steps:

Modem location
Before installing your modem/router it is important you pick a suitable
spot for it.

Please consider the following:

• Keep the modem/router centralized so you don’t loose speed
due to walls.
• Keep all cable lengths short.
• Keep at least 30 cm away from any electrical cables.
• Secure cables to the wall with the correct fasteners.
• Use the splitter at the first point in which the cable enters the house.
• Your modem can be accessed for a distance of up to 50 meters.
• For optimal usage you should stay as close as possible to the modem
and the more barriers in place, such as walls, the weaker your wireless
signal will be.

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 Step (1) Splitter

Connect phone line into Connect modem cable

the line shot and other into the modem slot and
end into the source in other end into the modem.
the wall. Connect the power
adaptor to the socket.

Connect telephone cable

into the telephone slot and
the other end into your
telephone.

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Step (2)
A-Computers with wireless access

To get started turn on the wireless network connection on your computer.

B-Computers without wireless access

Connect your internet

(ethernet) cable to the
back of
correct slot on the bac
your computer. Then
connect the other end to
any of the slots in your
modem.

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 Step (3) Setting up your modem

Afaq DSL Shamel customers- it is highly recommended you use the

Fahess CD to set up your modem.

Insert the Fahess CD, which you will find in Open the wizard and follow the
your modem box into the CD drive. simple instructions provided.

Non Shamel customers- each modem has a different IP address see your
modem instruction manual to get your address.

Open your internet browser and enter Go into your modem settings and follow
your IP address in the address bar. the steps to set up the password.

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Afaq DSL Shamel customers: Once you request
installation of your new AFAQ DSL Shamel modem you will
receive a text message from STC with the user name and
password. If you lose your password send a SMS to 906
entering 8111, then area code (e.g 01 for Riyadh) then
your telephone number, your username and password
will be sent to your mobile (Example 8111 015555555).
Non Afaq DSL Shamel customers:
Your activation code will be on your recharge card.
Please follow the instructions on the back of the card.
IP address
Afaq DSL Shamel customers: your IP address will automati-
cally be set up when you follow the steps in the Fahess installation wizard or visiting
through http://192.168.1.1
Non Shamel customers: every modem manufacturer has a different
IP address, you can find your IP address in your modem user manual.
Getting password for modem
1. For Afaq DSL Shamel customers, you can retrieve your modem password by
accessing the Fahess wizard and following the steps provided.
2. For non Afaq DSL Shamel customers enter IP address in the address bar
of your web browser.
3. Be sure you remove the proxy from the browser settings.
* Note: please ensure you keep your password safe; don’t let anyone
else access your modem.

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 Modem Type IP Address User Name Password

001 http://192.168.1.1 Afaq_shamel stccpe_2007

003 http://192.168.1.1 Afaq_shamel stccpe_2007

006 http://192.168.1.1 Afaq_Shamel Stccpe_2009

007 http://192.168.1.1 Afaq_Shamel Stccpe_2009

011 http://192.168.1.1 Afaq_shamel stccpe_2007

013 http://192.168.1.1 Afaq_shamel stccpe_2007

014 http://192.168.1.1 Afaq_shamel stccpe_2007

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Modem Light Unlit Blinking Steady Green
Behavior
Modem is not getting Check the power
“Power” Power is on
power connection

“DSL” DSL signal is not Attempting to DSL line is ready for

detected synchronize data traffic

Incorrect username Modem is ready for

Internet or password Exchanging data
browsing

Wireless No Wireless Wireless traffic Enabled wireless

(DSL) connection transmitting connection

Ethernet No Ethernet link Carrying data Ethernet link between

(LAN) detected traffic PC and modem
established

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 The Real Benefits of Afaq DSL Shamel

Afaq DSL Shamel is more than just high speed internet. It is a complete
change of the way you live your life. Now you can do more than just access
sites faster, you can further your career by taking online courses and
entering online classrooms.

If you want to make a little spare cash or even open an online business,
with high speed internet you will find it easy and fast. Afaq DSL Shamel is
also the best tool for bringing friends and family closer together.
With Afaq DSL Shamel you can enjoy hours of video and voice calls and
not have to worry about the cost.

Enjoy the Afaq DSL Shamel service and see how it changes your life.

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Introducing the World of M3com for Afaq DSL Shamel Customers

Welcome to the wonderful world of m3com.com.sa a new site brought to

you by STC to bring together all your online needs under one roof.

All that is required is to register with us and you will benefit from a new
email address to keep you in touch with all your friends and family. You will
also have access to our online forums, games, video clips and much more.
Just visit our site at www.m3com.com.sa

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 If you are a recent user of computers or the internet then in the index
below you will find some important keywords:
RJ11 connector
The cable that leads from modem
to the splitter.
RJ45 connector (Ethernet
cable)
The cable that leads from your PC
to your modem (or router).
FTP (File Transfer Protocol)
Ability to transfer files from one
computer to another, for viewing
or other purposes.
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Internet Protocol
(I.P address)
Every computer connected to
the public internet has a unique
number. This number consists of
4 separate numbers separated by
periods. This number is used to
identify your location.
Example: http://192.168.1.1
Kbps and Mbps
These are the speed of which you
can download. Packages with
Afaq DSL start at 128 Kbps (Kilo
Bits per second) and depending
on your line distance and quality
you have the choice to go up as
high as 20 Mbps (Mega Bits per
Second).