Khieu Dany

Master’s Thesis
Institutional Coordination Processes between Educational Institutions and Other
Stakeholders in Providing and Using Labour Market Information (LMI)

ABSTRACT

This is a qualitative study of an institutional coordination between labour market information

(LMI) providers and users. The study aims to (1) discover what notification and
communication mechanisms used by LMI providers, (2) examine what information LMI users
gain from LMI providers, and (3) explore what perceptions LMI users have on usability of the
information received. This study employed a researcher-designed semi-structured interview
for data collection. Eleven participants were scheduled for in-depth interviews. The data were
analyzed based on its themes and patterns. Data derived from the semi-structured interviews
were treated in accordance with ‘content analysis technique’ or ‘pattern-matching method’.
Content analysis was also applied to the secondary data. Triangulation or verification of
differing sources of data from the study participants and accessible documentation was
conducted where appropriate in order to validate information and strengthen reliability of the
findings. The study showed that most of the LMI providers used both notification and
communication mechanisms to distribute information. The notification mechanisms were
divided into three different themes which have been labeled printed-media (paper
advertisement on the announcement boards, leaflets, brochures, newspaper and banners), e-
media (emails and websites), and audio and visual contact (radios, telephone calls and face-
to-face communication). Communication mechanisms employed comprised of career forums,
employment workshops and seminars conducted by different organizations and institutions.
The information received by LMI users consisted job vacancies, education and training
courses, number of graduates and trainees, skills demanded by the employers and recruitment
processes of different private companies. The information received were perceived as relevant
and useful to the users’ needs. To conclude, given different mechanisms employed by
different LMI providers in delivering the information, the study revealed that LMI flow is
mainly one-directional. The fragmentation of LMI prompts some actors to go their own way
to seek staff or information they need.

Key Terms: coordination, labour market information (LMI)