When they say... ...they mean Efficiency Spending as little as possible on patient care.
Performance How close patient-care spending comes to zero.
Quality See “Efficiency.”
Freedom for management to downsize, outsource, subcontract, use Flexibility travelers, require floating & overtime, & violate the ratio law. Partnership UNION-BUSTING.
“Best Practices” or “Standards” One-size-fits-all automation
Make everyone do it exactly the same way (the opposite of “raise “Standardize” standards”!) Adding Value / Value-Adding Selling out union members to increase the employer’s profit margin.
High Trust Network A union that can be bought by management.
As a property of management: Artifice; cunning; deceit; double-dealing; Trust duplicity; equivocation; falsity; guile; hypocrisy; insincerity; lying; mendacity; prevarication. As a property of labor: Folly; foolishness; gullibility; naïveté. Win-Win We get the pie, you get crumbs.
Voice Talking when no one is listening.
Participation In Decision-Making Participation in trivial decision-making.
Service Enhancement Modeling patient care on fast food customer service.
Employment Security See “Flexibility.”
Contract Specialist HR’s grievance diverter (formerly, a steward).
Empowering management to limit patient care, routinize & intensify your Cooperation work, & deskill & outsource your job. A group of individual workers pitted against each other to benefit Team management. Helping management by getting others to work harder, or eliminating their Problem-Solving jobs. Improvement In Labor Relations Elimination of strikes & grievances by union-busting.
Stable Workforce Docile workforce.
We’ll pretend to care more about patients than profit if pretending will Alignment Of Interests increase profit.