Ricoh Error Codes

Ricoh photocopier/printers error codes can be divided into three levels (A, B,C). The A level codes have high risk and involve the fusing unit problems. The machine operation is disabled. Only a service engineer should reset and repair this error. The B level errors are caused by one or more specific units. The machine operates as usual, excluding the related units. The C level errors have no effect on machine operation except to display a warning on the control panel. Error levels can be checked in service manuals under troubleshooting section. SC543, SC545 codes: SC543, SC545 are most common errors in Ricoh products. These errors indicate a problem in fixing temperature or thermistor. It is strongly recommended to call an authorized technician to reset and fix this problem because defected parts must be replaced/repaired before reseting these errors otherwise it may result in fire or other damages. Error Code List: Ricoh error codes are generally categorized into 9 categories. Each category starts with a unique number starting from 1 to9. A brief description is given below: (a). 1xx Series (Scanning Related Problems) Code Possible Cause SC107 SC120 SC124 SC128 SC129 SC130 SC144 SC150 SC170 SC 174 SC181 SC183 SC191 SC198 Scanner Lamp Regulator Multifunction Scanner Home position Scanner Motor Encoder Signal Scanner Motor Start Scanner Motor Speed Controller SBU Defective / Scanner start abnormal SBU Connection Scanner ROM Mismatch Scanner DA1 abnormal Scanner DA2 abnormal CIS Lamp abnormal CIS Auto adjust Bar code scanning Memory address

Troubleshooting Tips: SC101:Exposure Lamp error:

Exposure Lamp defective Check exposure lamp connections and the stabilizer board. Dirty scanner mirror or scanner mirror out of positions. SBU board defective

SC143:SBU white/black level correction error:

Exposure lamp defected. Dirty white plate. BICU Board defective

SC198:Memory address error:

The firmware program of the engine and the controller do no match. Controller Board defective

(b) 2XX Series For Laser Unit Problems Code SC201 SC220 SC221 SC240 SC260 SC261 SC285 Possible Cause Polygon Motor Laser Sync Detect Scan length detection LD Power Supply Excessive HP Sensor HP Sensor not turning off Line position Error

In some models (AF 2015 etc) 2xx error series does not exist. (c) 3xx and 4xx Series Image Development Problems.

SC320 SC322 SC324 SC325 SC328 SC330 SC343 SC344 SC364 SC365 SC366 SC371 SC372 SC373 SC401 SC402 SC403 SC405 SC420 SC430 SC440 SC441 SC457 SC460 SC461 SC490

Polygonal mirror motor Laser synchronization LD Drive current over Magnification Correction LD Unit Home Position Error2 LD Unit no initial setting Yellow Sleeve Motor Lock Magenta Sleeve Motor Lock Hard Disk Drive Image Storage Address Error Hard Disk Bad Sector Maximum Yellow TD Sensor Detection Error Cyan sensor Detection Error Magenta TD Sensor Detection Error Transfer Output Abnormal Transfer Roller Leak Transfer Belt Position Sensor Transfer Belt Position Abnormal Cleaning Motor Lock Quenching Lamp Main Motor Lock Development Motor Lock Image Transfer Belt Cleaning Unit Position Error Thermistor1 Temperature Thermistor2 Toner Supply Motor Leak Exhaust Fan Motor Lock Main Fan abnormal Transfer Bias Paper Attraction Roller Bias Leak

Troubleshooting Tips: SC302:Charge Roller Current leakage

Clean the machine well. Charge roller damaged. Poor connection of the PCU

SC392:Toner density sensor initial setting is not performed correctly.

No developer Developing roller does not turn. Development roller coupling gear is not correctly attached. Poor connection of PCU ID sensor defective

SC402: Transfer roller lead error 2

High voltage supply board defective Transfer/Separation unit set incorrectly Transfer roller damaged

(D) 5XX SERIES FOR PAPER FEED AND FUSING PROBLEMS Code SC500 SC501 SC502 SC503 SC506 SC507 SC508 SC509 SC510 SC515 SC520 SC522 SC530 SC531 SC541 SC542 SC543 SC544 SC546 SC547 SC548 SC550 Possible Cause Main Motor/Transport Motor/ Fusing Motor Lock Drawer 1 Lift Motor Malfunction 2nd Tray Lift Motor Malfunction Drawer3 Lift Motor Malfunction Paper Tray Motor Lock LCT Main/Feed Motor Lock Rear Fence Drive Drawer 3 LCT Right Fence LCT Lower Limit Drawer left Guide Drive Motor Paper Tray/Duplexer Jogger Drive Motor Duplex-Side Fence Jogger Home Position Sensor Bypass Feed Motor Lock/ Fusing Fan Motor Fuser/Duplexer Reversing Motor Fuser thermistor open/ Hot Roller thermistor Open Fuser Temperature warm-up error Fuser overheat Fuser overheat/ Unstable Fuser Temperature Fusing/Hot Roller Temperature Does not Increase Fusing Unit not set Correctly. Fusing Web End

SC551 SC552 SC553 SC591 SC592 SC599

Pressure Roller Thermistor Open Pressure Roller Does not warm-up Pressure Roller overheat Toner Supply Motor Problem Toner Bank Motor Copy Exit Tray Motor Lock

Troubleshooting Tips: SC500:Too much load on the drive mechanism

Some gears or other rotating parting has been jammed. Developing unit is over toned. Main motor or its driving board is defective.

Before replacing motors or sensors, first check the mechanical load. SC 541:Fusing thermistor open:

Machine is plugged into low line voltage. Fixing thermistor is defective or out of position. Some loose connection Power Supply board defective

SC590:Left exhaust fan motor error

Loose connection of the exhaust fan motor. Too much dust in the fan causing too much load on the motor driver.

(e) 6XX: Communication errors Code Possible Cause SC600 Communication Error Between Main Control and Operation Panel Boards SC634 Key/ Card Counter Device Error SC636 Communication Error Between BICU & Paper Feed Control PWA SC696 Communication Error Between Engine Boad and Finisher Troubleshooting Tips: SC621:ADF connection error

An incorrect ADF is installed on the machines. The connector of the ADF is removed while the machine is in the energy save mode.

(f) 7XX: Peripherals Problems Code SC700 SC702 SC703 SC704 SC705 SC721 Possible Cause RADF Original Pickup Malfunction RADF Feed Motor Lock RADF Transport Motor Lock RADF Original Exit Motor Lock RADF Bottom Plate Motor Sorter Bin Motor

SC722 SC727 SC728 SC733 SC760 SC770

Finisher/Sorter Jogger Motor Finisher Stapler Rotation error Finisher paper stack height error Finisher Lower Tray lift Motor ADF Gate Abnormal Display Editor Abnormal

Troubleshooting Tips: SC700:ADF pickup problem

Home sensor is defective ADF board or pickup roller mechanism is defective.

SC733:Finisher lower tray lift motor

stack height sensor or lower tray limit sensor may cause this problem

(g) 8XX: Controller Errors Code SC800 SC804 SC818 SC819 SC820 SC855 SC857 SC868 SC870 Possible Cause Startup Without Video output End Startup Without Video Input End Watchdog Error, Software Malfunction Kernel Mismatch, Download Firmware again Self Diagnostic Error,Download Firmware again Wireless LAN card problem detected USB Interface Error Detected Incorrect Data is detected in the SD card Address Book Data stored on the hard disk was abnormal

Troubleshooting Tips: SC 826:Self diagnostic error: NVRAM on the controller board is defective and must be replaced. SC855:Wireless LAN card error

Poor Connections between LAN card and the printer Defective controller board. Defective wireless LAN card.

Disclaimer: Please note that this detail is just for information. Do not try to repair a machine if you are not a qualified technician. Technicians should also not take this information as a substitute of technician manuals.