MISSION AND VISION OF PNB

Mission Statement We are a leading, dynamic Filipino financial services group with a global presence committed to delivering a whole range of quality products and services that will create value and enrich the lives of our customers, employees, shareholders and the communities we serve.

Vision Statement To be the most admired financial services organization in the country in terms of: y y Financial performance rank #1 or #2 in its businesses in terms of return on equity Innovativeness in products, services, distribution and the use of cutting-edge technology Customer perception o The preferred financial services provider o The customer-centered organization with a passion for service excellence Social responsibility the employer of choice, a good corporate citizen and partner in nation-building Long-term vision developing competitive advantage on a sustained basis by anticipating changes in customers preferences and in the manner of doing business