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21-Heizer,Jay&Render,Barry(2001).OperationsManagement(6thed.).Prentice-Hall,NewJersey,
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Prime Ministers Department (1996). Guideline for Implementing Ms ISO 9000 In the-22
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.Sadgrove, Kit (1995). ISO 9000 / Bs 5750 Made Easy(2nd ed.). Kogan page, UK-24

:
CakmakN.(April1997).Total Management Quality.Total Quality Management-ISO9000-25
Seminar,
Baghdad.
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:
ISO Bulletin (August 2001). The Added Value of Consumer Participation in Standards-28
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ISO 9000:2000(E), Quality Management Systems - Fundamentals and Vocabulary (2nded.).-29
ISO
.Copyright Office , Geneva
ISO 9001: 2000(E), Quality Management System- Requirements (3rd ed.). ISO-30
, copyright Office
.Geneva

:
http://www:ISO-gap-analysis-pdf-31
32-http :// www. qsae. Org / web-en/pdf/ISO 9000 Imp steps. Pdf
http:// www. ISO- 9000.com/ How to / Basics of Registration.htm-33
34-http qcbinc. Com/ form 104. pdf
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?9000
***********************

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28 =2 + 4 + 6
28
27
= [ _______] - %100) [ +( _______]
10 4
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Source: Hiezer, Jay & Render, Barry, (2001) Operations Management (6th ed.). Prentice Hall. USSA:
.443

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