Professional Documents
Culture Documents
Learning Objectives
Describe the nature of emotional intelligence and its role in management Define organizational culture and explain how managers both create and are influenced by organizational culture
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Personality Traits
Particular tendencies to feel, think, and act in certain ways that can be used to describe the personality of every individual
Managers personalities influence their behavior and approach to managing people and resources
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Question?
What is the tendency to experience positive emotions and moods?
A. B. C. D. Negative affectivity Extraversion Agreeableness Conscientiousness
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Managers who are low in negative affectivity do not tend to experience many negative emotions and moods and are less pessimistic and critical of themselves and others
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Question?
What need is the extent to which an individual has a strong desire to perform challenging tasks well? A. Achievement B. Affiliation C. Power D. Extension
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Attitudes
Capture managers thoughts and feelings about their specific jobs and organizations.
Values
Terminal Values
A personal conviction about life-long goals
Instrumental Values
A personal conviction about desired modes of conduct or ways of behaving
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Values
Value System
What a person is striving to achieve in life and how they want to behave
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Attitudes
Attitude
A collection of feelings and beliefs
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Attitudes
Job Satisfaction
A collection of feelings and beliefs that managers have about their current jobs.
Managers high on job satisfaction have a positive view of their jobs. Levels of job satisfaction tend increase as managers move up in the hierarchy in an organization.
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Attitudes
Organizational Citizenship Behaviors
Behaviors that are not required of organizational members but that help the firm in gaining a competitive advantage.
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Attitudes
Managers with high satisfaction are more likely perform these above and beyond the call of duty behaviors. Managers who are satisfied with their jobs are less likely to quit
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Attitudes
Organizational Commitment
The collection of feelings and beliefs that managers have about their organization as a whole
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Organizational Commitment
Believe in what their organizations are doing Proud of what their organizations stand for More likely to go above and beyond the call of duty Less likely to quit
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Emotional Intelligence
Emotional Intelligence
The ability to understand and manage ones own moods and emotions and the moods and emotions of other people.
Helps managers carry out their interpersonal roles of figurehead, leader, and liaison.
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Emotional Intelligence
Managers with a high level of emotional intelligence are more likely to understand how they are feeling and why More able to effectively manage their feelings so that they do not get in the way of effective decision-making
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Organizational Culture
Shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals
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Organizational Culture
When organizational members share an intense commitment to cultural values, beliefs, and routines a strong organizational culture exists When members are not committed to a shared set of values, beliefs, and routines, organizational culture is weak
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Organizational Culture
Attraction-Selection-Attrition Framework
A model that explains the role that founders personal characteristics play in determining organizational culture.
Founders of firms tend to hire employees whose personalities that are to their own, which may or may not benefit the organization over the long-term.
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Socialization
Organizational socialization process by which newcomers learn an organizations values and norms and acquire the work behaviors necessary to perform jobs effectively
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Discussion Question?
What are examples of events that recognize employees and their importance to the organization? Which of the following would be the most meaningful to the employee and to the organization? A. Money B. Stock Options C. Plaque D. Parking Space
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THANK YOU