Ngh thut ni "khng"

Trc li yu cu ca ngi khc, khng phi lc no bn cng c th ni "c", chp nhn li ngh ngay c. Tuy vy, bn cng rt bn khon khng bit nn t chi th no cho tht d nghe hoc ch t ch l tm thi tr hon li ngh, khng lm nh hng ti mi quan h tt p c gia hai ngi. Di y l mt s nhng cm t bn c th s dng ni khng mt cch t nhin, t nhin nh khi bn ni "c" vy. Tuy vy, nhng cm t ny mang li hiu qu nh mong mun, hy nh rng nt mt v ng iu ca bn cng phi ph hp vi li bn ni ra. Khng hay Khng, cm n T n gin nht to mt im dng l "khng". l mt t ca quyn lc thun ty. i khi bt u cu ni bng t "khng" s rt hu ch, mang quyn lc tr li trong li ni ca chng ta, lm cho li ni c trng lng hn. Khng! M ch mun con n nhng g tt cho sc khe, v th con khng c php n kem trc ba ti - l li y quyn uy m ngi m ni vi con mnh. T "khng" mang ngha tht r rng v thng thn. T chi mt cch thng thn cng c u th ca n nhng tt hn ht l hy biu l mt cch trang nh. Trong mt cun phim thi s k v Mahatma Gandhi, c on k v chuyn thm v ni chuyn ha bnh ca ng vi ngi dn Anh, chng ta thy nhng phng vin hm h phng vn ng, a micro v pha ng, nhng ng ch p li mt cch n gin: Ti ngh l khng v tip tc bc i, mm ci. Thm mt li cm n vo cu ni "khng" s th hin lng tn trng v s quan tm dnh cho mi quan h. T "khng" mang ngha bo v quyn uy v t cm n th hin mi lin h vi s quan tm. Mt cu ni n gin, y quyn uy v c nh gi cao Khng, cm n l th hin li khc t ca bn. Nu bn ang cm thy tn thi gian vi nhng nhn vin marketing qua in thoi pht l hon ton li p ban u "Khng, cm n" ca bn, th bn c th ni: By gi ti ang ni Khng. Cm n! Tm bit. Ti c mt nguyn tc C mt cch y quyn lc to dng khung gii hn l cch ni v mt chnh sch ca ring bn. V d nh: Ti c mt nguyn tc l khng bao gi cho bn b vay tin m khng ni r l khi no tr, hoc Ti khng bao gi p li nhng cuc gi in thoi ni xin, khn khon.

Khi bn ni rng bn c mt nguyn tc, c ngha l bn ang mun nhn mnh rng t "khng" ca bn khng phi l mt thng ip dng mt ln, m l mt thi quen, mt li sng ca ring bn, bn phi u t suy ngh nhiu cho nguyn tc ny. l mt du hiu th hin s kin quyt, mt du hiu cho thy bn s khng thay i quyt nh. Tt nhin, cm t ny ch c tc dng khi thc s l nguyn tc ca bn v l th g bn dnh nhiu thi gian suy ngh. To dng khung gii hn nh mt nguyn tc cng c li l nhng ngi khc bit rng t "khng" ca bn khng h c c nhn v n cn th hin tch cc. Bn ni "khng" vi h cng n gin nh bn ni "c" vi nhng nguyn l v gi tr bn la chn. Tm li, ni Ti c mt nguyn tc khng nh mi quan tm ca bn, lm tng thm quyn uy v lm cho quyt nh khc t khng cn th hin ch l kin c nhn tc thi na. Hy xem xt v d sau y. l cu chuyn v mt nh my dt lun trong tnh trng hi h, gp gp trc cc yu cu t hng ca khch. Qua nhiu nm, cng ty gii quyt tnh trng ny bng cch t iu chnh k hoch cho hp l. Khi c mt khch hng no bt u tc gin v n hng b nh tr, nh sn xut s gii quyt bng cch leo thang - chen ngang c ngha l s lm gp ring n hng v tm ngng tt c cc n hng khc li. Hu qu l mt h thng lm vic khng c t chc v lun vp phi s khng hi lng ni chung ca tt c cc khch hng. Cui cng, sau nhiu ln qu mt mi vi tnh trng ny, ban lnh o cng ty quyt nh cn phi i mt vi thc t vn v thu mt i chuyn gia t vn tm ra gii php xy dng mt h thng sn xut lm vic ng thi hn. h thng i vo hot ng c hiu qu, h a ra mt chnh sch mi cho tt c cc khc hng: khng "leo thang chen ngang". H thng bo v chnh sch mi v lm ng theo ch trng chnh sch ra bt lun cc phn hi khc nhau t pha khch hng. Kt qu cui cng l g? Chnh sch khng leo thang gip nh my gim thiu ti a s chng cho trong cch qun l n hng v v vy cho php cng ty c th hon thnh cc n hng ch trong vng 2 tun thay v 6 tun nh trc y. Gi y, c rt t s tr hon xy ra trong cc n t hng v cng ty khng cn phi dng ti bin php leo thang - chen ngang tm thi nh trc y na - chnh sch em li li ch cho tt c mi ngi, c cng ty v khch hng. (Theo lanhdao)