A systematic approach for investigating designed environment-behaviour relationships is presented in the form of the indirect effects model. The model is applied to the retail financial services sector, comparing the effects of modern and traditional-style bank branch designs upon customer opinions and behaviour.
A systematic approach for investigating designed environment-behaviour relationships is presented in the form of the indirect effects model. The model is applied to the retail financial services sector, comparing the effects of modern and traditional-style bank branch designs upon customer opinions and behaviour.
A systematic approach for investigating designed environment-behaviour relationships is presented in the form of the indirect effects model. The model is applied to the retail financial services sector, comparing the effects of modern and traditional-style bank branch designs upon customer opinions and behaviour.