MELISSA OBERLE 206 DELAWARE ST. BUSHTON, KS 67427 785-787-5791 mo1288de6@westpost.

net __________________ SUMMARY OF QUALIFICATIONS FAMILIAR WITH A VARIETY OF SOFTWARE INCLUDING WORDPERFECT, MICROSOFT OFFICE, EX CEL EXPERT, LOTUS 1-2-3, FOXPRO, JAVA, VISUAL BASIC AND EXCEL MACROS, QUICKEN. P ROFICIENT IN WEB DEVELOPMENT WITH VARIOUS PROGRAMS INCLUDING HTML CODING. WORKI NG KNOWLEDGE OF SQL. PROFICIENT WITH ASPECT CALL CENTER SYSTEM. PAYROLL EXPERIEN CE AND COMPILING DATA FOR TAX PURPOSES. TELEMARKETING/CUSTOMER SERVICE EXPERIENC E. ACCOUNTS PAYABLE AND RECEIVABLE EXPERIENCE. STRENGTHS PROJECT MANAGEMENT TEAM BUILDING & LEADERSHIP. PROCESS IMPROVEMENT. EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS. PROVEN ABILITY TO REACH GOALS. STRONG ORGANIZATIONAL AND ANALYTICAL SKILLS. EXCELLENT CUSTOMER SERVICE SKILLS. DETAIL-ORIENTED SKILLS ESSENTIAL FUNCTIONS FOR DATA PROCESSING: GATHERS DATA FROM EACH CONTACT CENTER LOCATION USES AND PROGRAMS DATABASE SOFTWARE SUCH AS MICROSOFT SQL ENTERPRISE MANAGER AN D OFFICE SUITE TO MAKE CHANGES TO CLIENT DATA BEFORE RETURN TO CLIENTS PULLS AND PREPARES DATA FOR DELIVERY TO CLIENTS ON A DAILY BASIS. COMPLETE DATA TRANSFERS TO AND FROM CLIENTS AND AS NEEDED. MAINTAINS DOCUMENTATION OF CLIENT FILES FOR FUTURE REFERENCE ACHIEVE A HIGH LEVEL OF QUALITY WHEN PREPARING DATA WORK CLOSELY WITH THE IS STAFF TO COORDINATE APPROPRIATE EXPORTS AND FILE-FORMS TO BE DELIVERED TO CLIENTS RESOLVES PROBLEMS WITH INTERNAL AND EXTERNAL CUSTOMERS MUST BE FLEXIBLE TO BE ON CALL ON A SCHEDULED OR UNSCHEDULED BASIS INCLUDING WE EKEND HOURS CONTINUALLY LOOKS FOR WAY TO IMPROVE OUR SERVICES AND THE PERCEIVED VALUE OF OU R SERVICE TO OUR CLIENT ABILITY TO COMPLY WITH ALL COMPLIANCE POLICIES FOR TELEMARKETING ABILITY TO COMPLY WITH ALL SECURITY POLICIES CREATES AND MAINTAINS DOCUMENTATION ON HOW TO PERFORM ALL DUTIES AND FUNCTIONS REQUIRED OF THIS POSITION.

ESSENTIAL FUNCTIONS FOR REPORTING: COMPLETES DAILY STATISTICAL REPORTS FOR CLIENTS AND SENDS THE INFORMATION TO CL IENTS COMPLETES WEEKLY, MONTHLY, QUARTERLY AND YEARLY STATISTICAL REPORTS FOR INTERNA L AND EXTERNAL USE SETS UP NEW PROJECT STATISTICAL REPORTS FOR CLIENTS PULLS DATA FOR SOME REPORTS FROM A COMBINATION OF SQL, ACCESS, AND FOX PRO MATCHES DATA TO VARIOUS ONLINE REPORTS AND VERIFIES ACCURACY, BEFORE REPORTING

WORKS WITH INFORMATION SERVICES, PULLING DATA WHEN NEEDED RESPONSIBLE FOR COORDINATING WITH OTHER MEMBERS OF THE INFORMATION SERVICES STA FF TO ASSURE THAT REPORTS MATCH DATA BEING DELIVERED TO CLIENTS MAINTAIN EFFICIENT ONLINE FILE STORAGE PROCESS FOR ALL CAMPAIGNS. WORK WITH ACCOUNT MANAGEMENT STAFF AND INFORMATION SERVICES STAFF WHEN DEVELOPI NG AND MAINTAINING STATISTICS ON A DAILY BASIS STRESSES QUALITY IN ALL WORK SITUATIONS ABILITY TO COMPLY WITH ALL COMPLIANCE POLICIES FOR TELEMARKETING REGULATIONS ABILITY TO COMPLY WITH ALL SECURITY POLICIES CREATES AND MAINTAINS DOCUMENTATION ON HOW TO PERFORM ALL DUTIES AND FUNCTIONS REQUIRED OF THIS POSITION.

EDUCATION, EXPERIENCE AND SKILLS: PROFICIENT IN SPREADSHEET, DATABASE, COMMUNICATIONS, AND WORD PROCESSING SOFTWA RE PROFICIENCY WITH COMPUTER APPLICATIONS, INCLUDING MICROSOFT OFFICE PRODUCTS AND OTHER DATA PROCESSING APPLICATIONS PROFICIENCY WITH EMAIL, DIRECT-CONNECT MODEM SOFTWARE, AND RELATED TECHNOLOGY. PROFICIENCY WITH COMPUTER TERMINALS, KEYBOARDS AND INFORMATION SYSTEMS ABILITY TO ORGANIZE AND PRIORITIZE WORK AND MEET DEADLINES STRONG COMMUNICATION AND INTERPERSONAL SKILLS ABILITY TO READ, WRITE, SPEAK AND UNDERSTAND ENGLISH. EMPLOYMENT HISTORY HAMILTON CONTACT CENTER SERVICES, AURORA NE DATA ANALYST/REPORTING MANAGER, 2004 - PRESENT VERIFY ACCURACY OF DATA; COMPILE SPREADSHEETS BY COMBINING DATA FROM VARIOUS SYS TEMS. PULLING DATA FROM SEVERAL PROGRAMMING APPLICATIONS, INCLUDING ACCESS, SQL AND FOX PRO. RESPONSIBLE FOR REPORTING DEPARTMENT FUNCTIONS AND REPORTING RESULT S TO MAJOR CLIENTS ON A DAILY BASIS. FORECASTING VOLUME FOR UPCOMING MONTHS STAF FING HOURS. INVOICING AND ACCOUNTS PAYABLE AND RECEIVABLE. CREATE DATABASES IN ACCESS. PROVIDE CUSTOMER SERVICE TO CLIENTS VIA EMAIL, CHAT, AND TELEPHONE.

Education Computer Science, BA Bellevue University, Bellevue, NE Computer Programming, A Central Community College, Grand Island, NE Business Management, A Barton Community College Online, Great Bend, KS