KONICAMINOLTA Magicolor 4690 Service Manual Pages

SERVICE MANUAL
SERVICE MANUAL
Use of this manual should be strictly supervised to

avoid disclosure of confidential information.
Printed in Japan
DDA0FD-A-FE1
2008.05 Ver. 1.0
2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
FIELD SERVICE
magicolor 4690MF
2008.05
Ver. 1.0
FIELD SERVICE TOTAL CONTENTS

SAFETY AND IMPORTANT WARNING ITEMS ..............................................................S-1
IMPORTANT NOTICE ................................................................................................S-1
DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION .........................S-1
SAFETY WARNINGS .................................................................................................S-2
WARNING INDICATIONS ON THE MACHINE ........................................................S-19
MEASURES TO TAKE IN CASE OF AN ACCIDENT ....................................................S-22
Composition of the service manual ................................................................................. C-1
Notation of the service manual ....................................................................................... C-2
magicolor 4690MF Main body

Outline ............................................................................................................................ 1
Maintenance ................................................................................................................... 5
Adjustment/Setting...................................................................................................... 101
Troubleshooting........................................................................................................... 271
Appendix ..................................................................................................................... 321
Auto Document Feeder Unit

Outline ............................................................................................................................ 1
Maintenance ................................................................................................................... 3
Adjustment/Setting........................................................................................................ 15
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Troubleshooting............................................................................................................. 25
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Lower Feeder Unit
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Outline ............................................................................................................................ 1
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Maintenance ................................................................................................................... 3
Adjustment/Setting........................................................................................................ 13
Troubleshooting............................................................................................................. 15
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FIELD SERVICE
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SERVICE MANUAL
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magicolor 4690MF
Main body
2008.05
Ver. 1.0
Field Service Ver. 1.0 May 2008

magicolor 4690MF
CONTENTS
magicolor 4690MF Main body
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Outline
System configuration............................................................................................... 1
2.
Product specifications ............................................................................................. 2
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1.
Fax specifications ................................................................................................. 4
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Periodical check ...................................................................................................... 5
3.1
Maintenance items................................................................................................ 5
Parts to be replaced by users (CRU) ............................................................ 5
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3.1.1
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Maintenance
Outline
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2.1
3.4
Maintenance Procedure (periodical check parts) ................................................. 8
3.4.1
Replacing the tray 2 feed roller ..................................................................... 8
3.4.2
Replacing the tray 1 feed roller ..................................................................... 9
3.4.3
Replacing the ozone filter............................................................................ 12
3.4.4
Replacing the toner cartridge (C/M/Y/K) ..................................................... 13
3.4.5
Replacing the imaging unit (C,M,Y,K) ......................................................... 16
3.4.6
Replacing the waste toner bottle................................................................. 20
3.4.7
Replacing the transfer roller ........................................................................ 21
3.4.8
Replacing the transfer belt .......................................................................... 23
3.4.9
Replacing the fuser unit .............................................................................. 26
4.
Service tool ........................................................................................................... 28
4.1
Service material list ............................................................................................ 28
4.2
CE tool list........................................................................................................... 28
4.3
Consumable parts .............................................................................................. 29
4.3.1
Toner cartridge ............................................................................................ 29
4.3.2
Imaging unit ................................................................................................ 29
4.3.3
Waste toner bottle ....................................................................................... 29
5.
Remote Setup Utility ............................................................................................. 30
5.1
About RSU.......................................................................................................... 30
5.2
Outline ................................................................................................................ 30
5.2.1
Adjustment / Setting
Concept of parts life.............................................................................................. 7
3.2.1
Troubleshooting
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Replacement parts........................................................................................ 6
3.3
Maintenance
Parts to be replaced by a service engineer (FRU) ........................................ 6
Maintenance parts ................................................................................................ 6
Corresponding OS ...................................................................................... 30
Appendix
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3.1.2
3.2
5.3
Connection methods .......................................................................................... 30
5.3.1
Remote connection (Phone line connection) .............................................. 30
5.3.2
Local connection (USB connection)............................................................ 31
5.4
Setup .................................................................................................................. 31
5.4.1
Setup of PC ................................................................................................ 31
5.4.2
Connection and access of user machine.................................................... 31
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Operation............................................................................................................ 33
Job list......................................................................................................... 33
5.5.2
New (Dial setting) ....................................................................................... 33
5.5.3
Open File .................................................................................................... 36
5.5.4
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5.5
Update Firmware ........................................................................................ 37
Clear Memory Data .................................................................................... 38
5.5.6
Clear SRAM Data ....................................................................................... 39
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5.5.5
Function setting .................................................................................................. 40
5.7
Troubleshooting .................................................................................................. 42
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Maintenance
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Outline
PC environments ........................................................................................ 30
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5.2.2
5.7.1
6.
Firmware upgrade................................................................................................. 43
6.1
Preparations for firmware upgrading........................................................... 43
6.1.2
Upgrading procedure .................................................................................. 43
Other ..................................................................................................................... 45
7.1
Disassembly/adjustment prohibited items .......................................................... 45
7.2
Disassembly/assembly/cleaning list (other parts) .............................................. 46
7.2.1
Disassembly/assembly parts list................................................................. 46
7.2.2
Cleaning parts list ....................................................................................... 47
Troubleshooting
7.3
Appendix
Controller firmware upgrading ............................................................................ 43
6.1.1
7.
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Error message list....................................................................................... 42
Disassembly/assembly procedure...................................................................... 48
7.3.1
Front cover .................................................................................................. 48
7.3.2
Right front cover.......................................................................................... 48
7.3.3
Operation panel .......................................................................................... 49
7.3.4
Left cover .................................................................................................... 49
7.3.5
Rear cover .................................................................................................. 50
7.3.6
Right rear cover .......................................................................................... 50
7.3.7
Tray 2 .......................................................................................................... 51
7.3.8
NCU board (NCUB) .................................................................................... 51
7.3.9
MFP board (MFPB)..................................................................................... 52
7.3.10
Print control board (PRCB) ......................................................................... 53
7.3.11
DC power supply (DCPU) ........................................................................... 55
7.3.13
High voltage unit/2 (HV2) ............................................................................ 59
7.3.14
Relay board (REYB).................................................................................... 60
7.3.15
Toner level sensor board (TLSB) ................................................................ 62
7.3.16
PH unit ........................................................................................................ 65
7.3.17
Driving unit .................................................................................................. 72
7.3.18
Scanner unit................................................................................................ 73
7.3.19
Exposure unit .............................................................................................. 74
7.3.20
Backup Battery............................................................................................ 76
7.3.21
PWB box ..................................................................................................... 77
7.3.22
PWB box lower cover .................................................................................. 81

Color PC drum motor (M2).......................................................................... 81
7.3.24
Transport motor (M3) .................................................................................. 82
7.3.25
Fusing motor (M4)....................................................................................... 82
7.3.26
K Developing motor (M5) ............................................................................ 82
7.3.27
Toner supply motor/Y, M (M6) ..................................................................... 83
7.3.28
Toner supply motor/C, K (M7) ..................................................................... 84
7.3.29
Scanner motor (M100) ................................................................................ 84
7.3.30
Media feed clutch assy................................................................................ 86
7.3.31
Registration roller clutch (CL3).................................................................... 87
7.3.32
1st image transfer pressure/retraction clutch (CL4) .................................... 88
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Switchback roller reverse clutch (CL12)...................................................... 93
7.3.36
Duplex transport roller clutch (CL13) .......................................................... 94
7.3.37
Temperature/ humidity sensor (TEM/HUMS) .............................................. 96
7.3.38
IDC sensor board/Re, IDC sensor board/Fr (IDCSB/R, IDCSB/L) .............. 97
7.3.39
Speaker (SP1)............................................................................................. 98
7.4
Cleaning procedure ............................................................................................ 99

Tray 1 feed roller.......................................................................................... 99
7.4.2
Tray 2 feed roller.......................................................................................... 99
7.4.3
Vertical transport roller .............................................................................. 100
7.4.4
Laser irradiation section ............................................................................ 100

Appendix
7.4.1
Adjustment/Setting
8.
How to use the adjustment section ..................................................................... 101
9.
Description of the control panel........................................................................... 102
9.1
Troubleshooting
Switchback roller feed clutch (CL11)........................................................... 90
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2nd image transfer pressure/retraction clutch (CL5) ................................... 89
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7.3.23
Outline
High voltage unit/1 (HV1) ............................................................................ 58
Maintenance
7.3.12
magicolor 4690MF
Control panel display ........................................................................................ 102
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10.
9.1.1
Main screen .............................................................................................. 102
9.1.2
Print screen............................................................................................... 102
9.1.3
Toner supply screen.................................................................................. 103
REPORT/STATUS mode..................................................................................... 104
10.1 REPORT/STATUS mode function tree ............................................................. 104

10.2.1
TOTAL PRINT ........................................................................................... 105
10.2.2
MONO COPY ........................................................................................... 105
10.2.3
COLOR COPY.......................................................................................... 105
10.2.4
MONO PRINT........................................................................................... 105
10.2.5
COLOR PRINT ......................................................................................... 105
10.2.6
FAX PRINT ............................................................................................... 105
10.2.7
TOTAL SCAN ............................................................................................ 105
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10.2 TOTAL PRINT................................................................................................... 105
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C TONER.................................................................................................. 106
10.3.2
M TONER ................................................................................................. 106
10.3.3
Y TONER .................................................................................................. 106
10.3.4
K TONER .................................................................................................. 106
10.3.5
C I-UNIT.................................................................................................... 106
10.3.6
M I-UNIT ................................................................................................... 106
10.3.7
Y I-UNIT.................................................................................................... 106
10.3.8
K I-UNIT.................................................................................................... 106
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10.3.1
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Maintenance
10.3 SUPPLY STATUS ............................................................................................. 106
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10.4 TX/RX RESULT ................................................................................................ 107
Troubleshooting
10.5 REPORT........................................................................................................... 107

10.5.1
TX RESULT REPORT............................................................................... 107
10.5.2
RX RESULT REPORT .............................................................................. 107
10.5.3
ACTIVITY REPORT.................................................................................. 107
10.5.4
MEMORY DATA LIST................................................................................ 107
10.5.5
MEMORY IMAGE PRINT ......................................................................... 107
10.5.6
FAVORITE LIST........................................................................................ 107
10.5.7
SPEED DIAL LIST .................................................................................... 108
10.5.8
GROUP DIAL LIST ................................................................................... 108
10.5.9
UTILITY MAP............................................................................................ 108
Appendix
10.5.10 CONFIGURATION PAGE.......................................................................... 108

10.5.11 DEMO PAGE............................................................................................. 111
11.
Utility mode ......................................................................................................... 112
11.1 Utility mode function tree .................................................................................. 112

11.2 MACHINE SETTING ........................................................................................ 116
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AUTO PANEL RESET ............................................................................... 116
11.2.2
PREHEAT MODE...................................................................................... 116
11.2.3
ENERGY SAVE MODE............................................................................. 116
11.2.4
LCD CONTRAST ...................................................................................... 116
11.2.5
KEY SPEED.............................................................................................. 116
11.2.6
LANGUAGE .............................................................................................. 117
11.2.7
LAMP OFF TIME ...................................................................................... 117

LAMP WARMUP TIME ............................................................................. 117
11.2.9
BUZZER VOLUME.................................................................................... 117
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11.2.8
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11.2.10 INITIAL MODE .......................................................................................... 118
Outline
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11.2.1
magicolor 4690MF
11.2.11 TONER EMPTY ........................................................................................ 118
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11.2.12 TONER NEAR EMPTY ............................................................................. 118
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11.2.13 AUTO CONTINUE..................................................................................... 118
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11.3.1
TRAY1 PAPER .......................................................................................... 119
11.3.2
TRAY2 PAPER .......................................................................................... 119
Maintenance
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11.2.14 CALIBRATION .......................................................................................... 118

11.3 PAPER SETUP ................................................................................................. 119
REMOTE MONITOR ................................................................................. 120
11.4.3
NETWORK SETTING ............................................................................... 120
11.4.4
E-MAIL SETTING ..................................................................................... 124
11.4.5
LDAP SETTING ........................................................................................ 127
11.4.6
USB SETTING .......................................................................................... 129
11.4.7
COMM. SETTING ..................................................................................... 129
11.4.8
USER SETTING ....................................................................................... 130
11.4.9
AUTO REDIAL .......................................................................................... 131
11.4.10 SUPPLIES REPLACE............................................................................... 131

11.5 COPY SETTING ............................................................................................... 132
11.5.1
PAPER PRIORITY .................................................................................... 132
11.5.2
QUALITY PRIORITY ................................................................................. 132
11.5.3
DENSITY PRIORITY ................................................................................ 132
11.5.4
DENSITY LEVEL ...................................................................................... 133
11.5.5
OUTPUT PRIORITY ................................................................................. 133
11.5.6
4IN1 COPY ORDER ................................................................................. 133
11.5.7
DUPLEX COPY ........................................................................................ 133
11.6 DIAL REGISTER .............................................................................................. 134

11.6.1
FAVORITE................................................................................................. 134
Troubleshooting
ADMINISTRATOR NO............................................................................... 120
11.4.2
Appendix
11.4.1
11.4 ADMIN. MANAGEMENT .................................................................................. 120
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11.6.2
SPEED DIAL............................................................................................. 134
11.6.3
GROUP DIAL............................................................................................ 134
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11.7 FAX TX OPERATION ....................................................................................... 134

DENSITY LEVEL ...................................................................................... 134
11.7.2
QUALITY PRIORITY................................................................................. 135
11.7.3
DEFULT TX............................................................................................... 135
11.7.4
HEADER................................................................................................... 135
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Maintenance
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MEMORY RX MODE ................................................................................ 136
11.8.2
NO. of RINGS ........................................................................................... 136
11.8.3
REDUCTION RX ...................................................................................... 136
11.8.4
RX PRINT ................................................................................................. 141
11.8.5
RX MODE ................................................................................................. 141
11.8.6
FORWARD ............................................................................................... 142
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11.8 FAX RX OPERATION ....................................................................................... 136
11.8.7
FOOTER ................................................................................................... 142
11.8.8
SELECT TRAY.......................................................................................... 143
11.9 REPORTING .................................................................................................... 143

11.9.1
ACTIVITY REPORT.................................................................................. 143
11.9.2
TX RESULT REPORT............................................................................... 143
11.9.3
RX RESULT REPORT .............................................................................. 143
11.10 SCAN SETTING ............................................................................................... 144

11.10.1 RESOLUTION .......................................................................................... 144
11.10.2 IMAGE FORMAT....................................................................................... 144
11.10.3 CODING METHOD................................................................................... 144
11.10.4 FILE SIZE ................................................................................................. 144
11.10.5 QUALITY PRIORITY................................................................................. 144
Troubleshooting
11.10.6 DENSITY LEVEL ...................................................................................... 145

12.
User service mode .............................................................................................. 146
12.1 User service mode function tree....................................................................... 146

12.2 FAX MAINTENANCE........................................................................................ 148
Appendix
12.3 ADJUST ........................................................................................................... 148

12.3.1
TOP ADJUSTMENT ................................................................................. 148
12.3.2
LEFT ADJ. (FRONT)................................................................................. 148
12.3.3
LEFT ADJ. (BACK) ................................................................................... 148
12.3.4
TRANSFER POWER ................................................................................ 148
12.4 AIDC MODE ..................................................................................................... 148

12.5 CRU USAGE .................................................................................................... 148
12.5.1
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TRANSFER BELT..................................................................................... 148
12.5.2
FUSER UNIT ............................................................................................ 148
12.5.3
TRANSFER ROLLER ............................................................................... 148
12.6 SUPPLIES REPLACE ...................................................................................... 148

13.
SERVICE MODE ................................................................................................. 149
13.1 SERVICE MODE entry procedure .................................................................... 149
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13.2 SERVICE MODE function tree ......................................................................... 149

TX SPEED ................................................................................................ 153
13.3.2
RX SPEED................................................................................................ 153
13.3.3
TX LEVEL ................................................................................................. 153
13.3.4
RX LEVEL................................................................................................. 153
13.3.5
DTMF LEVEL............................................................................................ 153
13.3.6
CNG LEVEL.............................................................................................. 154
13.3.7
CED LEVEL .............................................................................................. 154
13.3.8
ECM MODE .............................................................................................. 154
13.3.9
CODING SCHEME ................................................................................... 154
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13.3.10 TONER EMPTY REPORT ........................................................................ 155
Maintenance
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13.3.1
Outline
13.3 SERVICES CHOICE ........................................................................................ 153
13.3.11 PROTOCOL REPORT .............................................................................. 155
13.3.14 ENERGY SAVE MODE............................................................................. 156

13.3.15 ENABLE WARNING.................................................................................. 156
13.4 ADJUST............................................................................................................ 157
13.4.1
CCD MAIN ZOOM .................................................................................... 158
13.4.2
CCD SUB ZOOM ...................................................................................... 159
13.4.3
CCD MAIN REGIST .................................................................................. 160
13.4.4
CCD SUB REGIST ................................................................................... 161
13.4.5
ADF 1ST SUB ZOOM ............................................................................... 162
13.4.6
ADF 1ST MAIN REG ................................................................................ 162
13.4.7
ADF 1ST SUB REG .................................................................................. 163
13.4.8
ADF 2ND SUB ZOOM .............................................................................. 163
13.4.9
ADF 2ND MAIN REG ................................................................................ 163
Troubleshooting
13.3.13 TWAIN TIMEOUT ..................................................................................... 156
13.3.12 GDI TIMEOUT .......................................................................................... 155
13.4.11 ADF LOOP ................................................................................................ 164

13.4.12 FLICKER................................................................................................... 164
13.4.13 TOP ADJUSTMENT.................................................................................. 165
13.4.14 LEFT ADJ. (FRONT) ................................................................................. 165
13.4.15 LEFT ADJ. (BACK) ................................................................................... 165
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Appendix
13.4.10 ADF 2ND SUB REG ................................................................................. 164
magicolor 4690MF
13.4.16 TRANSFER POWER ................................................................................ 166
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13.4.17 IMAGE ADJ PARAM ................................................................................. 167
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13.4.18 MAXIMUM DENSITY................................................................................ 167
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13.4.19 FUSER SPEED ........................................................................................ 167
13.4.20 TEMPERATURE ....................................................................................... 168
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13.4.21 AIDC MODE ............................................................................................. 168
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13.4.22 SUPPLIES REPLACE............................................................................... 169

Outline
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13.4.23 BK CLEAR ................................................................................................ 169
Maintenance
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13.5 COUNTER........................................................................................................ 170

TOTAL PRINT ........................................................................................... 170
13.5.2
FAX COUNTER ........................................................................................ 171
13.5.3
SCAN COUNTER ..................................................................................... 171
13.5.4
TRAY COUNTER...................................................................................... 171
13.5.5
PAPER SIZE COUNTER .......................................................................... 171
13.5.6
PAPER TYPE COUNTER......................................................................... 171
13.5.7
APPLICATION COUNT. ............................................................................ 172
13.5.8
SUPPLIES STATUS .................................................................................. 172
13.5.9
CRU USAGE............................................................................................. 172
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13.5.1
13.5.10 JAM COUNTER........................................................................................ 172

13.5.11 TROUBLE COUNTER .............................................................................. 172

13.6 DISPLAY........................................................................................................... 173
13.6.1
MAIN F/W VER......................................................................................... 173
13.6.2
ENGINE F/W VER. ................................................................................... 173
13.6.3
MAIN RAM SIZE....................................................................................... 173
13.6.4
SERIAL NO............................................................................................... 173
Appendix
Troubleshooting
13.7 FUNCTION ....................................................................................................... 174

13.7.1
PAPER FEED TEST ................................................................................. 174
13.7.2
PRN TEST PATTERN ............................................................................... 174
13.7.3
ADF FEED TEST...................................................................................... 175
13.7.4
COPY ADF GLASS .................................................................................. 175
13.7.5
FAX RES. COPY TEST ............................................................................ 175
13.7.6
SCAN TEST.............................................................................................. 175
13.7.7
PRINTER TEST........................................................................................ 176
13.7.8
ADF TEST ................................................................................................ 178
13.8 SOFT SWITCH................................................................................................. 179

13.8.1
KEY DEFINITION FOR SOFT SWITCH................................................... 179
13.9 REPORT........................................................................................................... 179

13.9.1
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SERVICE DATA LIST ................................................................................ 179
13.9.2
ERROR CODE LIST ................................................................................. 182
13.9.3
T.30 PROTOCOL LIST .............................................................................. 183
13.10 ADMIN. REGISTRATION.................................................................................. 185

13.11 FIXED ZOOM CHANGE ................................................................................... 185
13.12 FACTORY TEST ............................................................................................... 185
magicolor 4690MF
13.13 CLEAR DATA .................................................................................................... 186

13.13.1 SRAM CLEAR........................................................................................... 186
SOFT SWITCH set.............................................................................................. 187
14.1 Description........................................................................................................ 187
Outline
13.13.2 MEMORY CLEAR ..................................................................................... 186

14.
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14.2 Default setting................................................................................................... 187
Country for each marketing area .............................................................. 187
14.2.2
Soft switch list ........................................................................................... 188
14.2.3
Default soft switch setting for each market area ....................................... 192
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14.3 Soft switch definition ......................................................................................... 214

SOFT SWITCH: #01 ................................................................................. 214
14.3.2
SOFT SWITCH: #02 ................................................................................. 215
14.3.3
SOFT SWITCH: #03 ................................................................................. 216
14.3.4
SOFT SWITCH: #04 ................................................................................. 217
14.3.5
SOFT SWITCH: #05 ................................................................................. 218
14.3.6
SOFT SWITCH: #06 ................................................................................. 219
14.3.7
SOFT SWITCH: #07 ................................................................................. 219
14.3.8
SOFT SWITCH: #08 ................................................................................. 220
14.3.9
SOFT SWITCH: #09 ................................................................................. 220
14.3.10 SOFT SWITCH: #10 ................................................................................. 221
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14.3.1
Maintenance
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14.2.1
14.3.12 SOFT SWITCH: #12 ................................................................................. 223

14.3.13 SOFT SWITCH: #13 ................................................................................. 224
14.3.14 SOFT SWITCH: #14 ................................................................................. 224
14.3.15 SOFT SWITCH: #15 ................................................................................. 225
Troubleshooting
14.3.11 SOFT SWITCH: #11 ................................................................................. 222
14.3.16 SOFT SWITCH: #16 ................................................................................. 225

14.3.17 SOFT SWITCH: #17 ................................................................................. 226
14.3.19 SOFT SWITCH: #19 ................................................................................. 228

14.3.20 SOFT SWITCH: #20 ................................................................................. 228
14.3.21 SOFT SWITCH: #21 ................................................................................. 229
14.3.22 SOFT SWITCH: #22 ................................................................................. 230
14.3.23 SOFT SWITCH: #23 ................................................................................. 230
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Appendix
14.3.18 SOFT SWITCH: #18 ................................................................................. 227

magicolor 4690MF
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14.3.24 SOFT SWITCH: #24 (Part 1) .................................................................... 231
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14.3.25 SOFT SWITCH: #24 (Part 2) .................................................................... 232

14.3.26 SOFT SWITCH: #24 (Part 3) .................................................................... 233
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14.3.27 SOFT SWITCH: #25 ................................................................................. 233

14.3.28 SOFT SWITCH: #26 ................................................................................. 234
14.3.29 SOFT SWITCH: #27 ................................................................................. 234
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14.3.30 SOFT SWITCH: #28 ................................................................................. 235

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14.3.31 SOFT SWITCH: #29 ................................................................................. 236
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14.3.32 SOFT SWITCH: #30 ................................................................................. 237
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14.3.33 SOFT SWITCH: #31 ................................................................................. 238
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14.3.34 SOFT SWITCH: #32 ................................................................................. 238

14.3.35 SOFT SWITCH: #33 ................................................................................. 239
14.3.36 SOFT SWITCH: #34 ................................................................................. 239
Maintenance
14.3.37 SOFT SWITCH: #35 ................................................................................. 240

14.3.38 SOFT SWITCH: #36 ................................................................................. 241
14.3.39 SOFT SWITCH: #37 ................................................................................. 242
14.3.40 SOFT SWITCH: #38 ................................................................................. 242
14.3.41 SOFT SWITCH: #39 ................................................................................. 243
14.3.42 SOFT SWITCH: #40 ................................................................................. 244
14.3.43 SOFT SWITCH: #41 ................................................................................. 245

14.3.44 SOFT SWITCH: #42 ................................................................................. 246
14.3.45 SOFT SWITCH: #43 ................................................................................. 246
14.3.46 SOFT SWITCH: #44 ................................................................................. 246
14.3.47 SOFT SWITCH: #45 ................................................................................. 247
14.3.48 SOFT SWITCH: #46 ................................................................................. 247
Troubleshooting
14.3.49 SOFT SWITCH: #47 ................................................................................. 248

14.3.50 SOFT SWITCH: #48 ................................................................................. 248
14.3.51 SOFT SWITCH: #49 ................................................................................. 249
14.3.52 SOFT SWITCH: #50 ................................................................................. 249
14.3.53 SOFT SWITCH: #51 ................................................................................. 250
14.3.54 SOFT SWITCH: #52 ................................................................................. 250
14.3.55 SOFT SWITCH: #53 ................................................................................. 251
Appendix
14.3.56 SOFT SWITCH: #54 ................................................................................. 251

14.3.57 SOFT SWITCH: #55 ................................................................................. 252
14.3.58 SOFT SWITCH: #56 ................................................................................. 252
14.3.59 SOFT SWITCH: #57 ................................................................................. 252
14.3.60 SOFT SWITCH: #58 ................................................................................. 253
14.3.61 SOFT SWITCH: #59 (Part 1) .................................................................... 254
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14.3.62 SOFT SWITCH: #59 (Part 2) .................................................................... 255

14.3.63 SOFT SWITCH: #59 (Part 3) .................................................................... 256
14.3.64 SOFT SWITCH: #60 ................................................................................. 257
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14.3.65 SOFT SWITCH: #61 ................................................................................. 257
magicolor 4690MF
irm
an
14.3.66 SOFT SWITCH: #62 ................................................................................. 258

14.3.67 SOFT SWITCH: #63 ................................................................................. 258
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Fax Protocols ...................................................................................................... 260
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15.1 G3 ECM (G3 Error Correction Mode) ............................................................... 260
Outline
pa
14.3.68 SOFT SWITCH: #64 ................................................................................. 259

15.
Procedure of G3 mode communication..................................................... 261
rv
15.2.1
ic
15.2 Line control ....................................................................................................... 261
se
15.3 Table of reference code .................................................................................... 262
Troubleshooting
16.
Jam display ......................................................................................................... 271
Maintenance
15.4 How to analyze the T30 protocol monitor ......................................................... 263
16.1 Misfeed display ................................................................................................. 271
16.3 Solution............................................................................................................. 273

16.3.1
Initial check items...................................................................................... 273
16.3.2
Misfeed at tray 2 paper feed section ......................................................... 273
16.3.3
Misfeed at fusing section........................................................................... 274
16.3.4
Misfeed at transfer section ........................................................................ 275
16.3.5
Misfeed at duplex paper feed section........................................................ 276
16.3.6
Misfeed at duplex paper transport section ................................................ 277
16.3.7
Misfeed at tray1 paper feed section .......................................................... 278
16.3.8
Misfeed at horizontal transport section ..................................................... 278
16.3.9
Misfeed at exit section............................................................................... 279
Misfeed display resetting procedure ......................................................... 271
Troubleshooting
16.1.1
16.2 Sensor layout .................................................................................................... 272
16.3.10 Misfeed at switch back section.................................................................. 279

17.
Malfunction code ................................................................................................. 280
17.1 Trouble codes (service call) .............................................................................. 280

Trouble code list ........................................................................................ 280
17.2 Resetting a malfunction .................................................................................... 283

17.3 Solution............................................................................................................. 284
17.3.1
0010: Color PC drum motor malfunction................................................... 284
17.3.2
0017: Transport motor malfunction ........................................................... 284
xi
Appendix
17.1.1
17.3.4
001B: Color developing motor malfunction ............................................... 285
17.3.5
0045: Scanner cooling fan motor malfunction........................................... 286
17.3.6
0046: Fusing fan motor malfunction.......................................................... 286
17.3.7
004A: Duplex cooling fan motor malfunction ............................................ 286
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17.3.8
004C: Ozone ventilation fan motor malfunction ........................................ 287
17.3.9
004E: DC power supply fan motor malfunction......................................... 287
Outline
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17.3.10 0060: Fusing motor malfunction ............................................................... 288
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17.3.11 0094: 2nd image transfer pressure/retraction failure ................................ 288
rv
17.3.12 0096: 1st image transfer pressure/retraction failure ................................. 289
se
17.3.13 0300: Polygon motor malfunction ............................................................. 289

17.3.14 0310: Laser malfunction ........................................................................... 290
17.3.15 0500: Heating roller warm-up failure......................................................... 290
Maintenance
17.3.16 0502: Thermistor open-circuit failure ........................................................ 290

17.3.17 0503: Thermistor resistance failure .......................................................... 290
17.3.18 0510: Abnormally low heating roller temperature ..................................... 290
17.3.19 0520: Abnormally high heating roller temperature.................................... 290
17.3.20 0F50: OHP sensor malfunction................................................................. 290
17.3.21 0F52: Toner level sensor /Y malfunction................................................... 291
17.3.22 0F53: Toner level sensor /M malfunction .................................................. 291

17.3.23 0F54: Toner level sensor /C malfunction................................................... 291
17.3.24 0F55: Toner level sensor /K malfunction................................................... 291
17.3.25 13C0: Print control board malfunction ...................................................... 291
17.3.26 13DD: Backup data error .......................................................................... 291
17.3.27 13F0: Engine control failure ...................................................................... 292
Troubleshooting
17.3.28 13E2: Engine flash ROM write error ......................................................... 292

17.3.29 13E3: Engine flash ROM device fault ....................................................... 292
17.3.30 SCANNER MOTION ERROR CHECK SCANNER LOCK ........................ 292
17.3.31 14A3: IR lamp malfunction........................................................................ 293
17.3.32 1038: Engine connect error ...................................................................... 293
17.3.33 3FFF: Flash ROM write error.................................................................... 294
18.
Power supply troubles ......................................................................................... 295
Appendix
18.1 Machine is not energized at all (DCPU operation check) ................................. 295
18.2 Control panel indicators do not light ................................................................. 295
18.3 Fusing heaters do not operate ......................................................................... 296
19.
Image quality problems ....................................................................................... 297
19.1 Printer system .................................................................................................. 297

19.1.1
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0018: K developing motor malfunction...................................................... 285
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17.3.3
pa
magicolor 4690MF
White lines/bands, colored lines/bands in sub scan direction................... 297
19.1.3
Uneven density in sub scan direction........................................................ 299
19.1.4
Uneven density in main scan direction...................................................... 300
19.1.5
Low image density .................................................................................... 301
19.1.6
Gradation reproduction failure................................................................... 302
19.1.7
Foggy background..................................................................................... 303
19.1.8
Poor color reproduction............................................................................. 304
19.1.9
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magicolor 4690MF
White lines/bands, colored lines/bands in main scan direction ................. 298
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19.1.2
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19.1.11 Blurred image............................................................................................ 307
Outline
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Void areas, white spots ............................................................................. 305
19.1.10 Colored spots............................................................................................ 306
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19.1.12 Blank copy, black copy .............................................................................. 308
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19.1.13 Incorrect color image registration.............................................................. 309
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19.1.14 Poor fusing performance, offset ................................................................ 310
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19.1.16 Back marking ............................................................................................ 312

19.1.17 Uneven pitch ............................................................................................. 313
20.
FAX error ............................................................................................................. 314
Maintenance
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19.1.15 Brush effect ............................................................................................... 311
20.1 Communication error ........................................................................................ 314

20.3 Error occurring during transmission.................................................................. 315
20.3.1
Error occurring during reception ............................................................... 315
20.4 Error code ......................................................................................................... 316

20.4.1
Reception.................................................................................................. 316
20.4.2
Transmission ............................................................................................. 318
20.2 Outline .............................................................................................................. 314
21.
Parts layout drawing ............................................................................................ 321
21.1 Main body ......................................................................................................... 321

21.2 Auto Document Feeder Unit ............................................................................. 324
21.3 Lower feeder unit (option) ................................................................................. 325
Connector layout drawing.................................................................................... 326
Appendix
22.
Troubleshooting
Appendix
xiii

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SERVICE MANUAL

Use of this manual should be strictly supervised to

2008.05 Ver. 1.0

2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

FIELD SERVICE TOTAL CONTENTS

magicolor 4690MF Main body

Auto Document Feeder Unit

Lower Feeder Unit

Field Service Ver. 1.0 May 2008

Product specifications ............................................................................................. 2

Fax specifications ................................................................................................. 4

Periodical check ...................................................................................................... 5

Maintenance Procedure (periodical check parts) ................................................. 8

Replacing the tray 2 feed roller ..................................................................... 8

Replacing the tray 1 feed roller ..................................................................... 9

Replacing the ozone filter............................................................................ 12

Replacing the toner cartridge (C/M/Y/K) ..................................................... 13

Replacing the imaging unit (C,M,Y,K) ......................................................... 16

Replacing the waste toner bottle................................................................. 20

Replacing the transfer roller ........................................................................ 21

Replacing the transfer belt .......................................................................... 23

Replacing the fuser unit .............................................................................. 26

Service tool ........................................................................................................... 28

Service material list ............................................................................................ 28

Consumable parts .............................................................................................. 29

Toner cartridge ............................................................................................ 29

Imaging unit ................................................................................................ 29

Waste toner bottle ....................................................................................... 29

Remote Setup Utility ............................................................................................. 30

Concept of parts life.............................................................................................. 7

Parts to be replaced by a service engineer (FRU) ........................................ 6

Maintenance parts ................................................................................................ 6

Field Service Ver. 1.0 May 2008

Connection methods .......................................................................................... 30

Remote connection (Phone line connection) .............................................. 30

Local connection (USB connection)............................................................ 31

Connection and access of user machine.................................................... 31

New (Dial setting) ....................................................................................... 33

Open File .................................................................................................... 36

Update Firmware ........................................................................................ 37

Clear Memory Data .................................................................................... 38

Clear SRAM Data ....................................................................................... 39

Function setting .................................................................................................. 40

Preparations for firmware upgrading........................................................... 43

Upgrading procedure .................................................................................. 43

Disassembly/adjustment prohibited items .......................................................... 45

Disassembly/assembly/cleaning list (other parts) .............................................. 46

Disassembly/assembly parts list................................................................. 46

Cleaning parts list ....................................................................................... 47

Controller firmware upgrading ............................................................................ 43

Error message list....................................................................................... 42

Front cover .................................................................................................. 48

Right front cover.......................................................................................... 48

Operation panel .......................................................................................... 49

Left cover .................................................................................................... 49

Rear cover .................................................................................................. 50

Right rear cover .......................................................................................... 50

NCU board (NCUB) .................................................................................... 51

MFP board (MFPB)..................................................................................... 52

Print control board (PRCB) ......................................................................... 53

DC power supply (DCPU) ........................................................................... 55

High voltage unit/2 (HV2) ............................................................................ 59

Relay board (REYB).................................................................................... 60