EXECUTIVE MBA

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2011

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1. , Malcolm Baldrige National
Quality Award (MBNQA) .. 12
2. European Foundation for Quality Management (EFQM).
, ... 28
3. CAF (Common Assessment Framework),
, (
). 37

2

.. 45
. Best practices EFQM
1.
NHS,
EFQM ,
...
2. EFQM
.
3. EFQM:
EFQM .
4. EFQM
5. - EFQM

46
54
57
62
65

. Best practices MBNQA

6. MBNQA
..
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8. Brons on Methodist MBNQA
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89

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10. MUNROE Regional
Medical Center...
11.
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98
103

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107
108
111
114
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1 Baldrige

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4 EFQM 33
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Avedis Donabedian,
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1.
, Malcolm
Baldrige National Qualit y Award (MBNQA)
.
1.1 1

1980,
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Malcolm Baldrige
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Malcolm Baldrige Ronald
Reagan 1981 1987. ,

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Malcolm Baldrige National Quality Award, 1987,
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( 1999) / (
2005).
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Malcolm Baldrige

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Baldrige

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Baldrige ,
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 1. Baldrige
. ( www.nist.gov/baldrige)

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MBNQA .

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(: http://www.nist.gov/baldrige/publications/upload/2009_2010_HealthCare_Criteria.pdf )

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EQA (European Quality Award)

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(Common

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Framework),

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(European Foundation Quality
Management - EFQM)
Speyer.
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1.

NHS, EFQM ,
(Jacqueline,
Calbert and Kath (2005)

Salford Royal NHS Trust (SRHT)

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2. EFQM
(NHS) (Ann Stewart
(2003)

PE, Salford Royal Hospitals NHS Trust,

. , 960 ,
53.000 , 219.000 65.000
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(Moeller, Breinlinger-OReily and Elser (2000).

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( 137 ).

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(Freer and Jackson (1998).

1993
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Yorkshire
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8. Bronson Methodist MBNQA

(Harrelson, McClurkan, Reinoehl, Sardone, Serbenski and Ulshafer (2007).

Bronson Methodist Hospital,

1900 Bronson Healthcare Group. 343
Kalamazzo . Michigan,
1.000.000 .
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10. MUNROE Regional
Medical Center (Thomson Reuters (2009).

Munroe Regional Medical Center Ocala
421 , 2.500 , 1.750 450
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