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l-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista
Cientfica Electrnica de Ciencias Gerenciales / Scientific e-journal of Management
Sciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100
\ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN
: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \pa
r\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupers
ub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBTCCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama National University Library /
www.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndtw-2\charscalex100 Google Sch
olar, www.bib.umontreal.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \e
xpndtw-2\charscalex100 Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\s
lmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana
Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea
Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier
Carmona \line \up0 \expndtw-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104

(2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDICADORES DEL SNDROME DE BU


RNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\sl
mult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA
CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\char
scalex100 \ul0\nosupersub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg
22-37 \par\pard\ql \li2397\ri2086\sb278\sl-400\slmult0\tx3832 \up0 \expndtw0\cha
rscalex95 \ul0\nosupersub\cf13\f14\fs35 POSIBLES INDICADORES DEL SNDROME \up0 \ex
pndtw0\charscalex95 DE BURNOUT, EN 18 OPERARIOS DE UNA \line\tab \up0 \expndtw0\
charscalex96 DISTRIBUIDORA DE GLP \par\pard\ql \li3494\sb1\sl-399\slmult0 \up0 \
expndtw0\charscalex95 DE LA CIUDAD DE ARMENIA \par\pard\ql \li4346\sb0\sl-218\sl
mult0 \par\pard\ql\li4346\sb53\sl-218\slmult0 \up0 \expndtw-4\charscalex100 \ul0
\nosupersub\cf14\f15\fs19 Jessica Tatiana Hernndez Guzmn\ul0\super\cf15\f16\fs18 1
\par\pard\qj \li4600\ri4437\sb8\sl-260\slmult0 \up0 \expndtw-3\charscalex100 \u
l0\nosupersub\cf14\f15\fs19 Paula Andrea Granada Bustos\ul0\super\cf15\f16\fs18
1 \line \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf14\f15\fs19 Jhon Javier
Carmona Ochoa\ul0\super\cf15\f16\fs18 1 \par\pard\ql \li2265\ri2119\sb214\sl-220
\slmult0\tx3612 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf8\f9\fs17 UNIVER
SIDAD DE SAN BUENAVENTURA MEDELLN EN CONVENIO CON LA FUNDACIN \line\tab \up0 \expn
dtw-2\charscalex100 UNIVERSITARIA SAN MARTN DE ARMENIA - COLOMBIA \par\pard\ql \l
i2207\sb22\sl-218\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf16\f17
\fs19 RESUMEN \par\pard\qj \li2207\ri2044\sb18\sl-224\slmult0 \up0 \expndtw0\cha
rscalex100 \ul0\nosupersub\cf14\f15\fs19 En sta investigacin se estudiaron los pos
ibles indicadores del Sndrome de Burnout \line \up0 \expndtw0\charscalex102 en 18
operarios de una distribuidora de GLP (Gas Licuado de Petrleo) de la ciudad \lin
e \up0 \expndtw0\charscalex102 de Armenia. Para ello, se realiz una investigacin d
e tipo cuantitativo y descriptivo. \line \up0 \expndtw0\charscalex103 Para cuant
ificar el sndrome, se aplic el MBI (Maslach y Jackson, 1981), donde se \line \up0
\expndtw0\charscalex102 hallaron dimensiones como: agotamiento emocional 28% (al
to), despersonalizacin \line \up0 \expndtw0\charscalex100 22% (alto) y falta de r
ealizacin personal 11% (bajo), los resultados indicaron un nivel \line \up0 \expn
dtw-1\charscalex100 medio de Burnout. Al mismo tiempo, se estudi la relacin de las
variables edad, sexo, \line \up0 \expndtw0\charscalex102 estado civil, nmero de
hijos y nivel educativo con las tres dimensiones del Burnout. \line \up0 \expndt
w-1\charscalex100 Donde solo se hall significancia estadstica entre sndrome de Burn
out y las variables \line \up0 \expndtw-2\charscalex100 de estado civil 50% y nme
ro de hijos 66,6%. \par\pard\ql \li2207\sb1\sl-218\slmult0\tx4211 \up0 \expndtw0
\charscalex104 \ul0\nosupersub\cf16\f17\fs19 Palabras
clave: \tab \up0 \expnd
tw0\charscalex106 \ul0\nosupersub\cf14\f15\fs19 Sndrome,
burnout,
estrs,
agotamiento
emocional, \par\pard\ql \li2207\sb2\sl-218\slmult0 \up0 \expndtw2\charscalex100 despersonalizacin, falta de realizacin personal. \par\pard\ql \li2
207\sb0\sl-218\slmult0 \par\pard\ql\li2207\sb44\sl-218\slmult0 \up0 \expndtw-2\c
harscalex100 \ul0\nosupersub\cf16\f17\fs19 ABSTRACT \par\pard\qj \li2207\ri2044\
sb0\sl-224\slmult0 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf14\f15\fs19 Th
is research studied the possible indicators of burnout syndrome in 18 workers of
a \up0 \expndtw0\charscalex105 distributor of LPG (Liquefied Petroleum Gas) fro
m the city of Armenia. For this, an \up0 \expndtw0\charscalex102 investigation w
as conducted quantitative and descriptive. To quantify the syndrome, \up0 \expnd
tw0\charscalex103 was applied the MBI (Maslach & Jackson, 1981), where dimension
s were found as: \up0 \expndtw0\charscalex102 emotional exhaustion 28% (high) de
personalization 22 % (high) and lack of personal \up0 \expndtw0\charscalex100 fu
lfillment 11% (low), the results showed a medium level of burnout. At the same t
ime, \up0 \expndtw0\charscalex108 was studied the relationship of the variables
age, sex, marital status, number of \up0 \expndtw0\charscalex108 children and ed
ucational level with the three dimensions of burnout. Where only \up0 \expndtw0\
charscalex104 statistical significance it was found between burnout syndrome and
the variables of \up0 \expndtw-2\charscalex100 marital status 50% and number of
children 66.6%. \par\pard\qj \li2207\ri2044\sb0\sl-220\slmult0\fi0 \up0 \expndt
w0\charscalex100 \ul0\nosupersub\cf16\f17\fs19 Key words\ul0\nosupersub\cf14\f15
\fs19 : Syndrome, burnout, stress, emotional exhaustion, depersonalization, lac
k \up0 \expndtw-2\charscalex100 of personal fulfillment. \par\pard\ql \li2207\sb

0\sl-218\slmult0 \par\pard\ql\li2207\sb102\sl-218\slmult0 \up0 \expndtw-1\charsc


alex100 \ul0\super\cf17\f18\fs18 1\ul0\nosupersub\cf18\f19\fs19 Investigadora P
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sl-402\slmult0 \par\pard\ql\li5469\sb308\sl-402\slmult0 \up0 \expndtw0\charscale
x97 \ul0\nosupersub\cf13\f14\fs35 22 / 37
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\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb98\
sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Negotium
\par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosup
ersub\cf3\f4\fs15 Revista Cientfica Electrnica de Ciencias Gerenciales / Scientif
ic e-journal of Management Sciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \up
0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\
fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Funda
cin Unamuno / Venezuela \par\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1\c
harscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT, I
N-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\sl180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama Nat
ional University Library / www.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndtw2\charscalex100 Google Scholar, www.bib.umontreal.ca [+++] \par\pard\ql \li2207\
sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita / Citation: \par\pard\qj \
li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf
8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\
cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosupersu
b\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw-2\charscalex100 Ochoa \up
0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDICA
DORES DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pard
\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA D
ISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\sl
mult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf7\f8\fs15 www.revistanegot
ium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\ql \li2207\sb274\sl-356\slmult0 \up0 \
expndtw0\charscalex97 \ul0\nosupersub\cf19\f20\fs31 INTRODUCCIN \par\pard\qj \li2
207\sb0\sl-300\slmult0 \par\pard\qj\li2207\ri2013\sb11\sl-300\slmult0 \up0 \expn
dtw-2\charscalex100 \ul0\nosupersub\cf21\f22\fs23 El \u8220?Sndrome de Burnout",
tambin conocido como \u8220?sndrome del estrs \line \up0 \expndtw-2\charscalex100 c
rnico laboral", \up0 \expndtw-2\charscalex100 \u8220?sndrome de desgaste profesion
al", \u8220?sndrome del \par\pard\qj \li2207\ri2012\sb12\sl-310\slmult0 \up0 \exp
ndtw0\charscalex101 quemado" o \u8220?sndrome del estrs laboral asistencial", es u
n estado de \line \up0 \expndtw-1\charscalex100 cansancio fsico y emocional resul
tante de las condiciones del trabajo o \line \up0 \expndtw-2\charscalex100 sobre
carga profesional Freudenberger \up0 \expndtw-2\charscalex100 (1974). Quien
padece este \par\pard\qj \li2207\ri2012\sb0\sl-310\slmult0 \up0 \expndtw0\chars
calex108 sndrome, adems de encontrarse cansado, desilusionado, \line \up
0 \expndtw-3\charscalex100 malhumorado y hasta agresivo, se convierte de forma p
rogresiva en mal \line \up0 \expndtw0\charscalex103 trabajador. Es importante
resaltar que el burnout es una de las \line \up0 \expndtw0\charscalex111
principales causas del deterioro a nivel laboral y fuente de \line \up
0 \expndtw0\charscalex102 accidentalidad, entre los riesgos laborales de carcter
psicosocial que \line \up0 \expndtw0\charscalex103 pueden desencadenar posible

s trastornos psicopatolgicos en el \line \up0 \expndtw0\charscalex104 individ


uo segn lo describe Freudenberger \up0 \expndtw0\charscalex104 (1987). Segn Pines
y \par\pard\qj \li2207\ri2012\sb0\sl-310\slmult0 \up0 \expndtw0\charscalex106
Guendelman (1995) el sndrome de burnout no afecta de la misma \line \up0 \expndtw
0\charscalex102 manera a individuos pertenecientes a una cultura u otra,
debido \line \up0 \expndtw0\charscalex109 fundamentalmente a que esta determin
a, no solo por la forma de \line \up0 \expndtw0\charscalex100 entender el desemp
eo laboral, sino tambin las relaciones sociales y \line \up0 \expndtw-2\charscalex
100 los diferentes apoyos que las personas pueden recibir. Entre los autores \li
ne \up0 \expndtw0\charscalex102 ms destacados en el mbito internacional y q
ue dan su propia \line \up0 \expndtw0\charscalex103 definicin de \ul0\nosupers
ub\cf22\f23\fs23 burnout estn: Edelwich y Brodsky (1980), \ul0\nosupersub\cf21\f2
2\fs23 Charnes, G. \line \up0 \expndtw0\charscalex103 (2001), Pines, A; Aronson,
E y Kafry, D (1981), Golembiewski y cols. \line \up0 \expndtw-2\charscalex100 (
1983), Atance, J. (1995), Vinaccia, s & alvaran, l. (2004), entre otros. \par\pa
rd\qj \li2208\ri2011\sb292\sl-308\slmult0 \up0 \expndtw0\charscalex102 El sndrom
e del estrs se define como una combinacin de tres \line \up0 \expndtw0\ch
arscalex101 elementos: el ambiente, los pensamientos negativos y las respuestas
\line \up0 \expndtw0\charscalex105 fsicas del sujeto, estos interactan de manera q
ue ocasionan en la \line \up0 \expndtw-1\charscalex100 persona un sentimiento de
ansiedad, clera o depresin. Pines y Kafry \line \up0 \expndtw-1\charscalex100 (19
81) firmaron que \u8220?este sndrome se caracteriza por la disminucin de \line \up
0 \expndtw-1\charscalex100 la energa y la capacidad de concentracin de la persona
que se siente \line \up0 \expndtw0\charscalex104 sobrepasada en todos los aspect
os de la vida. Hace referencia a un \line \up0 \expndtw0\charscalex102 \u8220?ca
nsancio emocional que conlleva a la perdida de motivacin y \par\pard\ql
\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb293\sl-402\slmult0 \up0 \expndt
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paperw11900\paperh16840\pard\sb0\sl-240{\bkmkstart Pg3}{\bkmkend Pg3}\par\pard\q
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\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw
0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Ci
entfica Electrnica de Ciencias Gerenciales / Scientific e-journal of Management S
ciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \
ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN:
1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\
pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub
\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CC
G UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\
charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama National University Library / w
ww.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndtw-2\charscalex100 Google Schol
ar, www.bib.umontreal.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \exp
ndtw-2\charscalex100 Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slm
ult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana He
rnndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Gr
anada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier C
armona \line \up0 \expndtw-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104 (2
011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDICADORES DEL SNDROME DE BURN
OUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmu
lt0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CI
UDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charsc
alex100 \ul0\nosupersub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22
-37 \par\pard\qj \li2207\ri2009\sb232\sl-310\slmult0 \up0 \expndtw0\charscalex10
4 \ul0\nosupersub\cf21\f22\fs23 eventualmente progresiva hacia sentimientos
de inadecuacin y \line \up0 \expndtw0\charscalex106 fracaso\u8221?. Esta pato
loga es una de las principales causas del \line \up0 \expndtw-2\charscalex
100 absentismo laboral y se ha convertido en la fuente ms importante para \line \
up0 \expndtw0\charscalex104 el sistema sanitario y el ambiente laboral. Se ha co
mentado que los \line \up0 \expndtw-2\charscalex100 mayores determinantes del snd

rome son: \u8220?la baja implicacin laboral, el \line \up0 \expndtw0\charscalex10


4 escaso nivel de autonoma, la indefinicin de las tareas, el malestar \line \up0 \
expndtw0\charscalex110 fsico, la elevada presin del trabajo, la ausencia de apoyo
en la \line \up0 \expndtw0\charscalex107 supervisin y la direccin, la rutina y la
burocracia\u8221? Freudenberger \line \up0 \expndtw-3\charscalex100 (1987). \par
\pard\qj \li2207\sb0\sl-308\slmult0 \par\pard\qj\li2207\ri2012\sb4\sl-308\slmult
0 \up0 \expndtw0\charscalex105 Segn el desarrollo cronolgico sobre el estudio de
l sndrome de \line \up0 \expndtw0\charscalex101 burnout, Freudenberger (1974), f
ue uno de los pioneros en describirlo \line \up0 \expndtw-2\charscalex100 como u
na sensacin de fracaso y una exigencia agotada o gastada que \line \up0 \expndtw0
\charscalex104 resulta de una sobrecarga por exigencias de energa, recurs
os \line \up0 \expndtw-3\charscalex100 personales o fuerza emocional del trabaja
dor. Situando as emociones y \line \up0 \expndtw0\charscalex100 sentimientos nega
tivos dentro del contexto laboral ya que, este podra \line \up0 \expndtw0\charsca
lex108 ser causante de tales reacciones. Adems, el autor afirma que el \line \up0
\expndtw0\charscalex101 sndrome ocasionaba adiccin al trabajo, provocando un dese
quilibrio \line \up0 \expndtw0\charscalex105 productivo y como consecuencia,
las reacciones propias de la \line \up0 \expndtw0\charscalex105 estimulacin
laboral aversiva. Por otro lado en esta misma lnea de \line \up0 \expndtw0\charsc
alex101 autores como: Edelwich y Brodsky (1980) aportaron definiciones tales \li
ne \up0 \expndtw0\charscalex100 como: una prdida progresiva del idealismo, energa
y motivos vividos \line \up0 \expndtw0\charscalex105 por la gente en profesi
ones de ayuda, como resultado de las \line \up0 \expndtw0\charscalex101 co
ndiciones de trabajo. Del mismo modo descubrieron tres frases por \line \up0 \ex
pndtw0\charscalex102 las que pasa todo individuo que padece burnout: \up0
\expndtw-1\charscalex100 \ul0\nosupersub\cf23\f24\fs23 1\ul0\nosupersub\cf21\f2
2\fs23 . entusiasmo, \par\pard\qj \li2207\ri2008\sb0\sl-310\slmult0\fi0 \up0 \e
xpndtw0\charscalex104 caracterizado por elevadas aspiraciones, energa desbor
dante y \up0 \expndtw0\charscalex101 carencia de la nocin del peligro. \ul0\nosu
persub\cf23\f24\fs23 2\ul0\nosupersub\cf21\f22\fs23 . Estancamiento, que surge t
ras no \up0 \expndtw0\charscalex102 alcanzarse las expectativas originales,
empezando a aparecer la \up0 \expndtw-3\charscalex100 frustracin. \up0 \expndt
w0\charscalex103 \ul0\nosupersub\cf23\f24\fs23 3\ul0\nosupersub\cf21\f22\fs23 .
Apata, que sufre el individuo y que constituye el \up0 \expndtw-3\charsc
alex100 mecanismo de defensa ante la frustracin. \par\pard\ql \li5469\sb0\sl-402\
slmult0 \par\pard\ql\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\sl-402\sl
mult0 \par\pard\ql\li5469\sb179\sl-402\slmult0 \up0 \expndtw0\charscalex97 \ul0\
nosupersub\cf13\f14\fs35 24 / 37 \par\pard\sect\sectd\fs24\paperw11900\paperh168
40\pard\sb0\sl-240{\bkmkstart Pg4}{\bkmkend Pg4}\par\pard\ql \li2207\sb0\sl-356\
slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\sl
mult0 \par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\n
osupersub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \exp
ndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Cientfica Electrnica de C
iencias Gerenciales / Scientific e-journal of Management Sciences \par\pard\ql
\li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6
\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\
nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\pard\ql \li2207\sb0\s
l-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALY
C, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par
\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, w
ww.jinfo.lub.lu.se Yokohama National University Library / www.scu.edu.au / www.e
bscokorea.co.kr, \up0 \expndtw-2\charscalex100 Google Scholar, www.bib.umontreal
.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100
Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\c
harscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\
cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\supe
r\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \ex
pndtw-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\c
f10\f11\fs17 POSIBLES INDICADORES DEL SNDROME DE BURNOUT, EN \up0 \expndt
w-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\c

harscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par


\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupers
ub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\qj \li2
207\ri2012\sb232\sl-310\slmult0\fi0 \up0 \expndtw-2\charscalex100 \ul0\nosupersu
b\cf21\f22\fs23 Sin embargo, la definicin ms reconocida es la que Maslach y Jackso
n \line \up0 \expndtw0\charscalex103 (1981) pues, estos autores lo definen como
un sndrome que consta \line \up0 \expndtw-3\charscalex100 bsicamente de tres dimen
siones que son: el agotamiento emocional, la \line \up0 \expndtw0\charscalex103
despersonalizacin y la baja autoestima profesional. 1. \ul0\nosupersub\cf22\f23\f
s23 Agotamiento \line \up0 \expndtw0\charscalex102 emocional: \ul0\nosupersub\cf
21\f22\fs23 hace referencias a sensaciones de sobreesfuerzo fsico y \line \up0 \e
xpndtw0\charscalex105 psquico que se produce como consecuencia de las con
tinuas \line \up0 \expndtw0\charscalex106 interacciones que mantienen los trabaj
adores entre ellos, y con los \line \up0 \expndtw-1\charscalex100 clientes. Se p
roduce al estar expuesto diariamente y permanentemente \line \up0 \expndtw-1\cha
rscalex100 a personas que hay que atender como objetos de trabajo. \up0
\expndtw-3\charscalex100 2. \par\pard\qj \li2207\ri2010\sb0\sl-310\slmult0 \up0
\expndtw0\charscalex105 \ul0\nosupersub\cf22\f23\fs23 Despersonalizacin\ul0\nosu
persub\cf21\f22\fs23 : manifiesta en actitudes en relacin con \line \
up0 \expndtw0\charscalex100 usuarios/clientes, se da un incremento de la irritab
ilidad y prdida de la \line \up0 \expndtw0\charscalex101 motivacin. Por el endurec
imiento de las relaciones, puede llegar a la \line \up0 \expndtw0\charscalex100
deshumanizacin del trato. 3. \ul0\nosupersub\cf22\f23\fs23 Falta de realizacin per
sonal\ul0\nosupersub\cf21\f22\fs23 : perdida de \line \up0 \expndtw0\charscalex1
03 la confianza en la realizacin personal y la presencia de un negativo \line \up
0 \expndtw-2\charscalex100 auto - concepto como resultado de las situaciones ing
ratas. Se observa \line \up0 \expndtw-1\charscalex100 una disminucin de la autoes
tima personal, frustracin de expectativas \line \up0 \expndtw0\charscalex103 y m
anifestaciones de estrs a escala fisiolgica, cognitiva y del \line \up0 \e
xpndtw-3\charscalex100 comportamiento. \par\pard\qj \li2207\sb0\sl-300\slmult0 \
par\pard\qj\li2207\ri2013\sb9\sl-300\slmult0 \up0 \expndtw0\charscalex103 Actual
mente, la definicin ms acertada del burnout es aportada por \line \up0 \expndtw0\c
harscalex104 Maslach y Jackson \up0 \expndtw0\charscalex104 (1986) con los
tres ejes fundamentales \par\pard\qj \li2207\ri2012\sb0\sl-308\slmult0 \up0 \e
xpndtw0\charscalex105 anteriormente mencionados. Se debe destacar que la influen
cia de \line \up0 \expndtw0\charscalex105 estos autores corresponde a que la may
ora de los estudios se han \line \up0 \expndtw0\charscalex101 elaborado con el \u
8220?Maslach burnout Inventory\u8221? como instrumento de la \line \up0 \expndtw
0\charscalex105 medida, a pesar de existir otras tcnicas en uso. Desde
estos \line \up0 \expndtw0\charscalex101 planteamientos el desarrollo del sndrome
de quemarse por el trabajo \line \up0 \expndtw0\charscalex103 puede ser entendi
do como el resultado de un proceso de interaccin \line \up0 \expndtw0\charscalex1
00 mediante el cual, el sujeto busca ajustarse a su entorno laboral, y en el \li
ne \up0 \expndtw0\charscalex101 que los factores ambientales son elementos
desencadenantes de \line \up0 \expndtw-2\charscalex100 importancia, mientas qu
e las variables personales cumplen una funcin \line \up0 \expndtw-3\charscalex100
facilitadora o inhibidora del mismo. \par\pard\ql \li5469\sb0\sl-402\slmult0 \p
ar\pard\ql\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb285\sl-402\slmult0 \u
p0 \expndtw0\charscalex97 \ul0\nosupersub\cf13\f14\fs35 25 / 37 \par\pard\sect\s
ectd\fs24\paperw11900\paperh16840\pard\sb0\sl-240{\bkmkstart Pg5}{\bkmkend Pg5}\
par\pard\ql \li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \p
ar\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb98\sl-356\slmult0 \up
0 \expndtw0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Negotium \par\pard\ql \li22
07\sb7\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15
Revista Cientfica Electrnica de Ciencias Gerenciales / Scientific e-journal of Ma
nagement Sciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\chars
calex100 \ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1
950 ISSN: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venez
uela \par\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\
nosupersub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILU

Z / IBT-CCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \


expndtw-1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama National University L
ibrary / www.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndtw-2\charscalex100 Go
ogle Scholar, www.bib.umontreal.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0
\up0 \expndtw-2\charscalex100 Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\
sl-220\slmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica
Tatiana Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula
Andrea Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jho
n Javier Carmona \line \up0 \expndtw-2\charscalex100 Ochoa \up0 \expndtw0\charsc
alex104 (2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDICADORES DEL SNDROME
DE BURNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\s
l-195\slmult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GL
P DE LA CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndt
w-2\charscalex100 \ul0\nosupersub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20
(ao 7) pg 22-37 \par\pard\qj \li2207\ri2011\sb233\sl-309\slmult0 \up0 \expndtw0\ch
arscalex104 \ul0\nosupersub\cf21\f22\fs23 Se considera importante el desarrollo
del estudio en esta poblacin, \line \up0 \expndtw0\charscalex100 dado el papel y
la importancia que desempea hoy en da el estrs en \line \up0 \expndtw0\charscalex10
0 la salud de los seres humanos; por consiguiente se realiz en la ciudad \line \u
p0 \expndtw0\charscalex108 de Armenia, con la poblacin de un ambiente org
anizacional \line \up0 \expndtw-1\charscalex100 perteneciente a un establecimien
to comercial de venta al por menor en \line \up0 \expndtw0\charscalex107 el que
se expenden cilindraje de diferentes tamaos, con el fin de \line \up0 \expndtw0\c
harscalex102 conocer las posibles manifestaciones del sndrome de burnout en las \
line \up0 \expndtw0\charscalex101 personas que trabajan en este campo laboral, e
l cual requiere de una \line \up0 \expndtw0\charscalex102 interaccin constante co
n los clientes. En este sentido quedara claro \line \up0 \expndtw0\charscalex107
que el burnout aparece como consecuencia del estrs sometido o \line \up0 \expndtw
0\charscalex102 crnico, a lo largo de la evolucin, bsicamente en el entorno laboral
. \line \up0 \expndtw0\charscalex100 Se hace evidente una asociacin entre e
ste sndrome y aquellos \line \up0 \expndtw-2\charscalex100 empleos que requier
en un trato directo con personas. Es por ello donde \line \up0 \expndtw0\charsca
lex103 se pretendi Identificar los posibles indicadores del sndrome de \li
ne \up0 \expndtw0\charscalex102 burnout, en 18 operarios de una distribuidora de
GLP de la ciudad de \line \up0 \expndtw-3\charscalex100 Armenia. \par\pard\ql \
li2207\sb313\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf19\f20
\fs31 METODOS \par\pard\qj \li2207\ri2011\sb294\sl-320\slmult0 \up0 \expndtw0\ch
arscalex102 \ul0\nosupersub\cf23\f24\fs23 Tipo de Investigacin: \ul0\nosupersub\c
f21\f22\fs23 cuantitativa con un tipo de muestreo aleatorio \line \up0 \expndt
w-3\charscalex100 simple. \par\pard\qj \li2207\ri2012\sb289\sl-310\slmult0 \up0
\expndtw0\charscalex101 \ul0\nosupersub\cf23\f24\fs23 Poblacin: \ul0\nosupersub\c
f21\f22\fs23 La planta de distribucin de GLP de la ciudad de Armenia \line \up0
\expndtw0\charscalex102 cuenta con un personal de 54 individuos (al cierre de la
investigacin: \line \up0 \expndtw0\charscalex102 junio de \up0 \expndtw0\charsc
alex102 2011) de los cuales \up0 \expndtw0\charscalex102 34 son operarios,
\up0 \expndtw-1\charscalex100 12 trabajadores \par\pard\ql \li2208\sb48\sl-264\
slmult0 \up0 \expndtw-3\charscalex100 independientes y 8 entre secretarias y fun
cionarios. \par\pard\qj \li2208\sb0\sl-305\slmult0 \par\pard\qj\li2208\ri2011\sb
18\sl-305\slmult0 \up0 \expndtw0\charscalex103 \ul0\nosupersub\cf23\f24\fs23 Car
actersticas de la muestra: \ul0\nosupersub\cf21\f22\fs23 Dadas las caracterstica
s del estudio \line \up0 \expndtw0\charscalex103 se consider que el muestreo ms ad
ecuado era el aleatorio simple, \line \up0 \expndtw0\charscalex102 donde por med
io de unas balotas se logr obtener 18 personas a las \line \up0 \expndtw0\charsca
lex101 cuales se les aplic el instrumento; estas tena edades comprendidas \line \u
p0 \expndtw0\charscalex102 entre 20 y 46 aos. El 27,7% estaban casados, 50% solte
ros, 16,6% \par\pard\ql \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb333\sl402\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf13\f14\fs35 26 / 37 \p
ar\pard\sect\sectd\fs24\paperw11900\paperh16840\pard\sb0\sl-240{\bkmkstart Pg6}{
\bkmkend Pg6}\par\pard\ql \li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb98\sl-3

56\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Negotium \par


\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersu
b\cf3\f4\fs15 Revista Cientfica Electrnica de Ciencias Gerenciales / Scientific e
-journal of Management Sciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \up0 \e
xpndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15
PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Fundacin U
namuno / Venezuela \par\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1\chars
calex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT, IN-CO
M UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\sl-180\
slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama Nationa
l University Library / www.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndtw-2\ch
arscalex100 Google Scholar, www.bib.umontreal.ca [+++] \par\pard\ql \li2207\sb1\
sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita / Citation: \par\pard\qj \li22
07\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf8\f9
\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\
f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf
8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw-2\charscalex100 Ochoa \up0 \e
xpndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDICADORE
S DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pard\ql
\li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA DISTR
IBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\slmult
0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf7\f8\fs15 www.revistanegotium.
org.ve / nm 20 (ao 7) pg 22-37 \par\pard\qj \li2207\ri2009\sb230\sl-313\slmult0 \up
0 \expndtw0\charscalex101 \ul0\nosupersub\cf21\f22\fs23 unin libre y 5,5% divorci
ados. Ms del 66,6% tiene al menos un hijo. \line \up0 \expndtw0\charscalex106 De
igual forma se puede decir que en cuanto al nivel acadmico el \line \up0 \expndtw
0\charscalex106 72,2% son bachilleres, el 16,6% slo tiene primaria y el 11,1% son
\line \up0 \expndtw-3\charscalex100 tcnicos. \par\pard\qj \li2207\ri2012\sb290\s
l-310\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf23\f24\fs23 Instru
mentos: \ul0\nosupersub\cf21\f22\fs23 Para medir el sndrome de Burnout se utiliz
el Maslach \line \up0 \expndtw0\charscalex100 Burnout Inventory (MBI), el cual e
s auto - aplicable. Dicho cuestionario \line \up0 \expndtw0\charscalex107 est com
puesto por 22 tems tipo Likert, cada pregunta tiene siete \line \up0 \expndtw0\ch
arscalex103 posibilidades de respuesta y una calificacin entre 0 y 6 puntos, as: \
line \up0 \expndtw0\charscalex101 Nunca (0), Pocas veces al ao o menos (1), Una v
ez al mes o menos \par\pard\qj \li2207\ri2012\sb14\sl-306\slmult0 \up0 \expndtw0
\charscalex102 (2), Unas pocas veces al mes o menos (3), Una vez a la semana (4)
, \line \up0 \expndtw-1\charscalex100 Pocas veces a la semana (5), Todos los das
(6). El inventario se divide \line \up0 \expndtw0\charscalex104 en tres sub-esca
las o dimensiones que caracterizan el sndrome de \line \up0 \expndtw0\charscalex1
00 burnout: 1. \ul0\nosupersub\cf22\f23\fs23 Agotamiento emocional:\ul0\nosupers
ub\cf21\f22\fs23 tems (1, 2, 3, 6, 8, 13, 14, 16, 20). \par\pard\ql \li2208\sb29
\sl-264\slmult0 \up0 \expndtw0\charscalex100 2. \ul0\nosupersub\cf22\f23\fs23 De
spersonalizacin:\ul0\nosupersub\cf21\f22\fs23 tems (5, 10, 11, 15, 22). 3. \ul0\n
osupersub\cf22\f23\fs23 Falta de realizacin \par\pard\li2207\sb60\sl-264\slmult0\
fi0\tx4053\tx4485\tx4835\tx5188\tx5670\tx6477\tx6962 \up0 \expndtw-1\charscalex1
00 personal:\ul0\nosupersub\cf21\f22\fs23 tems\tab \up0 \expndtw-1\charscalex10
0 (4,\tab \up0 \expndtw-1\charscalex100 7,\tab \up0 \expndtw-1\charscalex100 9,\
tab \up0 \expndtw-1\charscalex100 12,\tab \up0 \expndtw-1\charscalex100 17,18,\t
ab \up0 \expndtw-1\charscalex100 19,\tab \up0 \expndtw-1\charscalex100 21). Igu
almente, para la\par\pard\qj \li2207\ri2012\sb0\sl-313\slmult0 \up0 \expndtw0\
charscalex101 interpretacin de los datos se acude al baremo creado por Mingonte y
\up0 \expndtw0\charscalex108 Prez (2003), donde se encuentran unos puntajes de l
a siguiente \up0 \expndtw0\charscalex100 manera: 0 - 33 burnout bajo o leve, 34
- 66 burnout medio o moderado \up0 \expndtw-1\charscalex100 y 67 - 100 burnout a
lto o profundo. \par\pard\qj \li2207\ri2012\sb282\sl-310\slmult0 \up0 \expndtw0\
charscalex102 Los indicadores de las tres dimensiones quedan especificados en lo
s \line \up0 \expndtw0\charscalex102 tems del propio instrumento, los cuales se s
uman. Las dos primeras \line \up0 \expndtw0\charscalex103 dimensiones son positi
vas y la ultima negativa. Las puntuaciones se \line \up0 \expndtw-2\charscalex10

0 calificaran con base a la norma americana determinando las categoras \line \up0
\expndtw0\charscalex105 de bajo, medio y alto para cada una de las di
mensiones, as: \line \up0 \expndtw0\charscalex109 agotamiento emocional mayor a
27 (alto), 17 - 26 (medio), 0 - 16 \line \up0 \expndtw0\charscalex108 (bajo); de
spersonalizacin mayor a 14 (alto), 9 - 13 (medio), 0 - 8 \line \up0 \expndtw0\cha
rscalex100 (bajo); falta de realizacin personal menor a 30 (alto), 36 - 31 (medio
), \line \up0 \expndtw0\charscalex100 48 - 37 (bajo). \par\pard\ql \li5469\sb0\s
l-402\slmult0 \par\pard\ql\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\sl402\slmult0 \par\pard\ql\li5469\sb188\sl-402\slmult0 \up0 \expndtw0\charscalex97
\ul0\nosupersub\cf13\f14\fs35 27 / 37 \par\pard\sect\sectd\fs24\paperw11900\pap
erh16840\pard\sb0\sl-240{\bkmkstart Pg7}{\bkmkend Pg7}\par\pard\ql \li2207\sb0\s
l-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl356\slmult0 \par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex97
\ul0\nosupersub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl-184\slmult0 \up
0 \expndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Cientfica Electrnic
a de Ciencias Gerenciales / Scientific e-journal of Management Sciences \par\pa
rd\ql \li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\
cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited
\ul0\nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\pard\ql \li2207
\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15 /
REDALYC, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET
, \par\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 D
OAJ, www.jinfo.lub.lu.se Yokohama National University Library / www.scu.edu.au /
www.ebscokorea.co.kr, \up0 \expndtw-2\charscalex100 Google Scholar, www.bib.umo
ntreal.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \expndtw-2\charscal
ex100 Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \expn
dtw0\charscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\
super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Granada Bustos\ul
0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier Carmona \line \u
p0 \expndtw-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104 (2011)\ul0\nosupe
rsub\cf10\f11\fs17 POSIBLES INDICADORES DEL SNDROME DE BURNOUT, EN \up0 \
expndtw-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \expnd
tw-2\charscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENI
A \par\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charscalex100 \ul0\no
supersub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\q
j \li2207\ri2012\sb232\sl-310\slmult0 \up0 \expndtw0\charscalex103 \ul0\nosupers
ub\cf21\f22\fs23 En las sub-escalas de agotamiento emocional y despersonalizacin,
\line \up0 \expndtw0\charscalex106 \u8220?altas\u8221? puntuaciones corresponde
n a los sntomas del sndrome de \line \up0 \expndtw0\charscalex100 burnout, en la e
scala falta de realizacin personal \u8220?bajas\u8221? puntuaciones \line \up0 \e
xpndtw-2\charscalex100 correspondientes a altos sentimientos del sndrome de burno
ut. Las tres \line \up0 \expndtw-3\charscalex100 dimensiones suman \up0 \expndt
w-3\charscalex100 22 tems. Segn conclusiones de Maslach y \par\pard\qj \li22
07\ri2009\sb0\sl-313\slmult0 \up0 \expndtw0\charscalex100 Jackson (1986), un ind
ividuo que se encuentre en la categora \u8220?alto\u8221? en \line \up0 \expndtw0
\charscalex105 las dimensiones de agotamiento emocional y despersonalizacin, y \l
ine \up0 \expndtw0\charscalex101 \u8220?bajo\u8221? para la falta de realizacin p
ersonal, puede presentar sndrome \line \up0 \expndtw-3\charscalex100 de burnout.
\par\pard\qj \li2207\ri2008\sb278\sl-310\slmult0 \up0 \expndtw0\charscalex103 \u
l0\nosupersub\cf23\f24\fs23 Procedimiento: \ul0\nosupersub\cf21\f22\fs23 Se r
eunieron los operarios en el auditorio de la \line \up0 \expndtw0\charsca
lex105 empresa, donde se entregaron los cuestionarios, el consentimiento \line \
up0 \expndtw0\charscalex106 informado y una encuesta donde se les peda informaran
sobre su \line \up0 \expndtw0\charscalex107 edad, sexo, nmero de hijos, est
ado civil y nivel acadmico, \line \up0 \expndtw-1\charscalex100 proporcionndos
eles las instrucciones necesarias para llenar cada uno \line \up0 \expndtw0\char
scalex107 de los requisitos. Estos datos fueron ordenados y tabulados. Para \lin
e \up0 \expndtw0\charscalex106 garantizar la confiabilidad de la informacin,
una vez hecha la \line \up0 \expndtw0\charscalex105 tabulacin se procedi a re
visar nuevamente los datos con el fin de \line \up0 \expndtw0\charscalex106 veri

ficar que no se hubiese eliminado por error algn registro en el \line \up0 \expnd
tw0\charscalex105 proceso. Luego, se aplicaron estadsticos para graficar, interpr
etar, \line \up0 \expndtw0\charscalex105 analizar los resultados. Asimismo, los
factores de riesgo, impacto y \line \up0 \expndtw0\charscalex103 formulacin de hi
ptesis fueron construidas por medio de una Matriz \line \up0 \expndtw0\charscalex
104 Vester. Las hiptesis resultantes fueron que a mayor agotamiento \line \up0
\expndtw0\charscalex101 emocional, se genera mayor falta de realizacin personal
y como nula \line \up0 \expndtw0\charscalex109 que no existe diferencia entre la
falta de realizacin personal y el \line \up0 \expndtw0\charscalex100 agotamiento
emocional. Para la validacin de las hiptesis se utiliz la \line \up0 \expndtw-3\ch
arscalex100 prueba Chi Cuadrado (X\ul0\super\cf7\f8\fs23 2\ul0\nosupersub\cf21\f
22\fs23 ). \par\pard\ql \li2207\sb332\sl-356\slmult0 \up0 \expndtw0\charscalex97
\ul0\nosupersub\cf19\f20\fs31 RESULTADOS \par\pard\qj \li2207\ri2012\sb14\sl-32
0\slmult0 \up0 \expndtw0\charscalex103 \ul0\nosupersub\cf21\f22\fs23 En esta i
nvestigacin se estudiaron los posibles indicadores del \line \up0 \expndtw0
\charscalex103 Sndrome de Burnout. Los resultados indicaron un nivel medio de \pa
r\pard\ql \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\sl-402\slmult0 \par
\pard\ql\li5469\sb169\sl-402\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub
\cf13\f14\fs35 28 / 37 \par\pard\sect\sectd\fs24\paperw11900\paperh16840\pard\sb
0\sl-240{\bkmkstart Pg8}{\bkmkend Pg8}\par\pard\ql \li2207\sb0\sl-356\slmult0 \p
ar\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par
\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\
cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw-1\cha
rscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Cientfica Electrnica de Ciencias Ge
renciales / Scientific e-journal of Management Sciences \par\pard\ql \li2207\sb
16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15 / \u
l0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosupersub
\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\pard\ql \li2207\sb0\sl-180\slmu
lt0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LATINDE
X, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard\qj \
li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.jinfo.l
ub.lu.se Yokohama National University Library / www.scu.edu.au / www.ebscokorea.
co.kr, \up0 \expndtw-2\charscalex100 Google Scholar, www.bib.umontreal.ca [+++]
\par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita / Cit
ation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charscalex1
04 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f10\fs
17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9\f10\
fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw-2\ch
arscalex100 Ochoa \up0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f11\fs
17 POSIBLES INDICADORES DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\charsc
alex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charscalex1
00 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard\ql \
li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf7\f8\
fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\qj \li2207\ri2012
\sb224\sl-320\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf21\f22\fs2
3 Burnout, donde se hallaron dimensiones como: agotamiento emocional: \line \up0
\expndtw-2\charscalex100 28% (alto), despersonalizacin: \up0 \expndtw-2\charsc
alex100 22% (alto) y falta de realizacin \par\pard\qj \li2207\ri2008\sb0\sl310\slmult0 \up0 \expndtw0\charscalex104 personal: 11% (bajo). Al mismo tiempo,
se estudi la relacin de las \up0 \expndtw-1\charscalex100 variables edad, sexo, es
tado civil, nmero de hijos y nivel educativo con \up0 \expndtw0\charscalex106 las
tres dimensiones del Burnout. Donde solo se hall significancia \up0 \expndtw0\ch
arscalex103 estadstica entre sndrome de Burnout y las variables de estado civil \u
p0 \expndtw-3\charscalex100 50% y nmero de hijos 66,6%. \par\pard\qj \li2207\ri20
09\sb299\sl-310\slmult0 \up0 \expndtw0\charscalex101 Obtenindose los siguientes d
atos: Las variables del Maslach burnout \line \up0 \expndtw-3\charscalex100 Inve
ntory \up0 \expndtw0\charscalex106 (MBI) fueron analizadas, en los puntajes de a
gotamiento \line \up0 \expndtw0\charscalex103 emocional con una media (x) de 6,2
2 con una moda (Mo) de 32, una \par\pard\li2207\sb38\sl-264\slmult0\fi0\tx3276\t
x4358\tx7502\tx8626 \up0 \expndtw0\charscalex102 mediana\tab \up0 \expndtw0\char

scalex102 (Me) de\tab \up0 \expndtw0\charscalex102 15, una desviacin media\ta


b \up0 \expndtw0\charscalex102 (Dm) de\tab \up0 \expndtw0\charscalex102 4,16,
una\par\pard\li2207\sb46\sl-264\slmult0\fi0\tx4185\tx5191\tx7457\tx8553 \up0 \ex
pndtw-1\charscalex100 desviacin tpica\tab \up0 \expndtw0\charscalex102 (Sx) de\t
ab \up0 \expndtw0\charscalex102 7,85, una varianza\tab \up0 \expndtw0\charscal
ex102 (s2x) de\tab \up0 \expndtw0\charscalex102 61,7 y un\par\pard\li2207\sb4
3\sl-264\slmult0\fi0 \up0 \expndtw0\charscalex102 coeficiente de varianza (Cv) d
e 126,20%; la segunda variable es la\par\pard\li2207\sb45\sl-264\slmult0\fi0 \up
0 \expndtw0\charscalex102 despersonalizacin con una media (x) de 3 con una moda (
Mo) de 18,\par\pard\li2207\sb46\sl-264\slmult0\fi0\tx4881\tx7855\tx8959 \up0 \ex
pndtw0\charscalex102 una mediana (Me) de\tab \up0 \expndtw0\charscalex102 6,
una desviacin media\tab \up0 \expndtw0\charscalex102 (Dm) de\tab \up0 \expndt
w0\charscalex102 2, una\par\pard\li2207\sb46\sl-264\slmult0\fi0\tx4164\tx5145\t
x7377\tx8452 \up0 \expndtw0\charscalex102 desviacin tpica\tab \up0 \expndtw0\chars
calex102 (Sx) de\tab \up0 \expndtw0\charscalex102 4,22, una varianza\tab \up0 \
expndtw0\charscalex102 (s2x) de\tab \up0 \expndtw0\charscalex102 17,88 y un\par
\pard\ql \li2207\sb40\sl-264\slmult0\tx4901 \up0 \expndtw0\charscalex104 coefici
ente de varianza \tab \up0 \expndtw0\charscalex108 (Cv) de 140,66%; donde se com
prueba la \par\pard\qj \li2207\ri2011\sb0\sl-320\slmult0 \up0 \expndtw-3\charsca
lex100 hiptesis que a mayor agotamiento emocional, se genera mayor falta de \up0
\expndtw-3\charscalex100 realizacin personal. \par\pard\qj \li2207\ri2011\sb279\s
l-310\slmult0 \up0 \expndtw-1\charscalex100 En cuanto a la falta de realizacin pe
rsonal mostraron una media (x) de \up0 \expndtw0\charscalex111 23,05 con una mo
da (Mo) de 32, una mediana (Me) de 39, una \up0 \expndtw0\charscalex103 desviacin
media (Dm) de 8,96, una desviacin tpica (Sx) de 12,28, \up0 \expndtw0\charscalex1
07 una varianza (s2x) de 150,89 y un coeficiente de varianza (Cv) de \up0 \expnd
tw-2\charscalex100 53,27%; corroborando la hiptesis nula, que no existe diferenci
a entre la \up0 \expndtw-1\charscalex100 falta de realizacin personal y el agotam
iento emocional, ya que las dos \up0 \expndtw-1\charscalex100 variables dan igua
l en la moda (32) siendo esta el valor con una mayor \up0 \expndtw-1\charscalex1
00 frecuencia en una distribucin de datos, lo que significa que la moda es \up0 \
expndtw-3\charscalex100 el promedio de las dos puntuaciones adyacentes. \par\par
d\ql \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\sl-402\slmult0 \par\pard
\ql\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb188\sl-402\slmult0 \up0 \exp
ndtw0\charscalex97 \ul0\nosupersub\cf13\f14\fs35 29 / 37 \par\pard\sect\sectd\fs
24\paperw11900\paperh16840{\shp
{\*\shpinst\shpleft0\shptop0\shpright11900\shpbottom16840\shpwr3\shpfblwtxt0\shp
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ablece\tab \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf44\f45\fs23 un contras
te\par\pard\li2210\sb43\sl-264\slmult0\fi0\tx4317\tx8582 \up0 \expndtw0\charscal
ex100 \ul0\nosupersub\cf32\f33\fs23 significativo con el\tab \up0 \expndtw0\char
scalex100 sndrome de burnout, ya que se hall\ul0\nosupersub\cf44\f45\fs23 \tab \up
0 \expndtw0\charscalex100 que el ser\par\pard\li2210\sb46\sl-264\slmult0\fi0 \up
0 \expndtw0\charscalex100 \ul0\nosupersub\cf32\f33\fs23 soltero presenta a\t \up
0 \expndtw0\charscalex100 sociacin con el sndrome con un 50\t \up0 \expndtw0\chars
calex100 \ul0\nosupersub\cf44\f45\fs23 %, ante los\par\pard\li2210\sb45\sl-264\s
lmult0\fi0\tx8529 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf32\f33\fs23 de
ms estados civi\t \up0 \expndtw-2\charscalex100 les (casado, divorciado, unin libr
e), po\ul0\nosupersub\cf44\f45\fs23 r\tab \up0 \expndtw0\charscalex100 lo tanto,
se\par\pard\li2210\sb46\sl-264\slmult0\fi0\tx8419 \up0 \expndtw0\charscalex100
\ul0\nosupersub\cf32\f33\fs23 confirma nuevame\t \up0 \expndtw0\charscalex100 n
te la hiptesis de que a mayor\tab \up0 \expndtw0\charscalex100 \ul0\nosuper
sub\cf44\f45\fs23 agotamiento\par\pard\li2210\sb43\sl-264\slmult0\fi0 \up0 \expn
dtw0\charscalex100 \ul0\nosupersub\cf32\f33\fs23 emocional (61% ba\t \up0 \expnd
tw0\charscalex100 jo), mayor es la falta de realizacin p\ul0\nosupersub\cf44\f45\
fs23 e\t \up0 \expndtw0\charscalex100 rsonal (72%\par\pard\li2210\sb46\sl-264\sl
mult0\fi0 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf32\f33\fs23 bajo).\par\
pard\li2210\sb0\sl-241\slmult0\par\pard\li2210\sb85\sl-241\slmult0\fi3290 \up0 \
expndtw0\charscalex100 \ul0\nosupersub\cf38\f39\fs21 Grfica 1\par\pard\li2210\sb0
\sl-218\slmult0\par\pard\li2210\sb18\sl-218\slmult0\fi223 \up0 \expndtw0\charsca
lex100 \ul0\nosupersub\cf34\f35\fs19 45\par\pard\li2210\sb54\sl-218\slmult0\fi22
3 \up0 \expndtw0\charscalex100 40\par\pard\sect\sectd\sbknone\cols2\colno1\colw7
174\colsr160\colno2\colw4426\colsr160\ql \li2433\sb53\sl-218\slmult0 \up0 \expnd
tw-2\charscalex100 35\par\pard\ql \li2433\sb51\sl-218\slmult0 \up0 \expndtw-2\ch
arscalex100 30\par\pard\ql \li2433\sb53\sl-218\slmult0 \up0 \expndtw-2\charscale
x100 25\par\pard\ql \li2433\sb53\sl-218\slmult0 \up0 \expndtw-2\charscalex100 20
\par\pard\ql \li2433\sb53\sl-218\slmult0 \up0 \expndtw-2\charscalex100 15\par\pa
rd\ql \li2433\sb51\sl-218\slmult0 \up0 \expndtw-2\charscalex100 10\par\pard\ql \
li2531\sb53\sl-218\slmult0 \up0 \expndtw-2\charscalex100 5\par\pard\ql \li2531\s
b53\sl-218\slmult0 \up0 \expndtw-2\charscalex100 0\par\pard\ql \li2870\sb25\sl-2
18\slmult0 \up0 \expndtw0\charscalex145 1 2 3 4 5 6 7 \up0 \expndtw0\charscalex1
13 8 9101112131415161718\par\pard\column \ql \li20\sb122\sl-218\slmult0 \up0 \ex
pndtw-2\charscalex100 V1 - AGOTAM \up0 \expndtw-2\charscalex100 \ul0\nosupersub\
cf46\f47\fs19 IENTO\par\pard\ql \li20\sb20\sl-218\slmult0 \up0 \expndtw-2\charsc
alex100 \ul0\nosupersub\cf34\f35\fs19 EMOCIONAL\par\pard\ql \li20\sb132\sl-218\s
lmult0 \up0 \expndtw-2\charscalex100 V2 - DESPERS \up0 \expndtw-2\charscalex100
\ul0\nosupersub\cf46\f47\fs19 ONALIZACION\par\pard\ql \li7334\sb0\sl-218\slmult0
\par\pard\ql \li20\sb150\sl-218\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosu
persub\cf34\f35\fs19 V3 - FALTA D\ul0\nosupersub\cf46\f47\fs19 E \up0 \expndtw-2
\charscalex100 REALIZACION\par\pard\ql \li20\sb22\sl-218\slmult0 \up0 \expndtw-2
\charscalex100 \ul0\nosupersub\cf34\f35\fs19 PERSONAL \par\pard\sect\sectd\sbkno
ne \li3047\sb0\sl-241\slmult0\par\pard\li3047\sb184\sl-241\slmult0\fi0\tx4334 \u
p0 \expndtw-3\charscalex100 \ul0\nosupersub\cf33\f34\fs21 Diagrama de\tab \up0 \
expndtw-5\charscalex100 barras de las variables del sndrome de bu\t \up0 \expndtw
-3\charscalex100 \ul0\nosupersub\cf45\f46\fs21 rnout\par\pard\sect\sectd\sbknone
\li3047\sb4\sl-241\slmult0\fi1564 \up0 \expndtw-3\charscalex100 \ul0\nosupersub
\cf33\f34\fs21 Fuente: Investigacin propia\par\pard\ql \li5469\sb0\sl-402\slmult0
\par\pard\ql\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\sl-402\slmult0 \
par\pard\ql\li5469\sb206\sl-402\slmult0 \up0 \expndtw0\charscalex95 \ul0\nosuper
sub\cf37\f38\fs35 30 / 37 \par\pard\sect\sectd\fs24\paperw11900\paperh16840\pard
\sb0\sl-240{\bkmkstart Pg10}{\bkmkend Pg10}\par\pard\ql \li2207\sb0\sl-356\slmul
t0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0
\par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupe
rsub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Cientfica Electrnica de Cienci
as Gerenciales / Scientific e-journal of Management Sciences \par\pard\ql \li22
07\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15

/ \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosup


ersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\pard\ql \li2207\sb0\sl-180
\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LA
TINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard
\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.ji
nfo.lub.lu.se Yokohama National University Library / www.scu.edu.au / www.ebscok
orea.co.kr, \up0 \expndtw-2\charscalex100 Google Scholar, www.bib.umontreal.ca [
+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita
/ Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charsc
alex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f
10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9
\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw
-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f
11\fs17 POSIBLES INDICADORES DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\c
harscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charsc
alex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard
\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf
7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\ql \li2207\s
b274\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf19\f20\fs31 DI
SCUSIN \par\pard\qj \li2207\ri2010\sb24\sl-308\slmult0 \up0 \expndtw0\charscalex1
03 \ul0\nosupersub\cf21\f22\fs23 El estudio del burnout ha ido progresando en co
mplejidad, a medida \up0 \expndtw0\charscalex108 que ha ido profundizando en la
identificacin y evaluacin de sus \up0 \expndtw0\charscalex107 posibles causas, d
eterminantes y procesos adyacentes. Esta \up0 \expndtw0\charscalex103 inve
stigacin parte de una perspectiva integradora donde no slo se \up0 \expndtw0\chars
calex104 consideran las variables relacionadas con el estrs sino tambin los \up0 \
expndtw-3\charscalex100 problemas subyacentes a ste. \par\pard\qj \li2207\sb0\sl308\slmult0 \par\pard\qj\li2207\ri2011\sb4\sl-308\slmult0 \up0 \expndtw-1\charsc
alex100 El estudio efectuado a los 18 operarios de una distribuidora de GLP de \
line \up0 \expndtw0\charscalex104 la ciudad de armenia, indica que existen f
actores de riesgo para \line \up0 \expndtw0\charscalex106 desarrollar el sndro
me de burnout, entre los cuales se encuentran \line \up0 \expndtw0\charscalex103
personas jvenes, solteros o sin pareja estable, mayores turnos \line \up
0 \expndtw0\charscalex104 laborales y rasgos de personalidad, tales como persona
s idealistas, \line \up0 \expndtw0\charscalex102 optimistas, con expectativas al
truistas, elevadas, deseo de prestigio y \line \up0 \expndtw0\charscalex104 mayo
res ingresos econmicos; es necesario tener en cuenta que la \line \up0 \expndtw0\
charscalex105 poblacin tiene menos factores de riesgo para el desarrollo de esta
\line \up0 \expndtw0\charscalex104 patologa, relacionados con la vinculacin l
aboral y el desgaste \line \up0 \expndtw0\charscalex106 profesional de instau
racin progresiva a lo largo de varios aos de \line \up0 \expndtw-3\charscalex100 d
esempeo laboral exigente y estresante. \par\pard\qj \li2207\sb0\sl-310\slmult0 \p
ar\pard\qj\li2207\ri2009\sb1\sl-310\slmult0 \up0 \expndtw0\charscalex104 En cuan
to al nmero de hijos, se encontr que el 66,6% tiene hijos; \up0 \expndtw0\charscal
ex103 adicional a esto se hall que en ellos se encuentra el mayor nivel de \up0 \
expndtw0\charscalex100 agotamiento emocional 28%, esto se puede explicar segn Bab
akus y \up0 \expndtw0\charscalex105 Cravens, Johnston y Moncrief (1999), el agot
amiento emocional se \up0 \expndtw0\charscalex101 caracteriza por la sensacin de
que el tanque emocional individual se \up0 \expndtw0\charscalex101 encuentra vaco
y falto de energa. Se afirma que este deseo de lidiar \up0 \expndtw0\charscalex1
05 exitosamente a favor de otros, particularmente cuando tienen hijos, \up0 \exp
ndtw-1\charscalex100 genera una tensin emocional crnica que desemboca en agotamien
to \up0 \expndtw-3\charscalex100 emocional Maslach y Leiter, (1997). \par\pard\q
l \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\sl-402\slmult0 \par\pard\ql
\li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb388\sl-402\slmult0 \up0 \expndt
w0\charscalex97 \ul0\nosupersub\cf13\f14\fs35 31 / 37 \par\pard\sect\sectd\fs24\
paperw11900\paperh16840\pard\sb0\sl-240{\bkmkstart Pg11}{\bkmkend Pg11}\par\pard
\ql \li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\
ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expnd
tw0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\s

l-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista


Cientfica Electrnica de Ciencias Gerenciales / Scientific e-journal of Management
Sciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100
\ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN
: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \pa
r\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupers
ub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBTCCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama National University Library /
www.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndtw-2\charscalex100 Google Sch
olar, www.bib.umontreal.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \e
xpndtw-2\charscalex100 Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\s
lmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana
Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea
Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier
Carmona \line \up0 \expndtw-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104
(2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDICADORES DEL SNDROME DE BU
RNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\sl
mult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA
CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\char
scalex100 \ul0\nosupersub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg
22-37 \par\pard\ql \li2207\sb0\sl-264\slmult0 \par\pard\ql\li2207\sb6\sl-264\slm
ult0\tx7721 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf21\f22\fs23 En cuant
o al estado civil, se encontr que el \tab \up0 \expndtw0\charscalex100 50%
son solteros \par\pard\ql \li2207\sb56\sl-264\slmult0\tx8760 \up0 \expndtw-1\
charscalex100 evidencindose un alto grado de agotamiento emocional \tab \up
0 \expndtw0\charscalex100 28%, de \par\pard\qj \li2207\ri2011\sb0\sl-308\slmult
0 \up0 \expndtw0\charscalex102 despersonalizacin 22% y falta de realizacin persona
l 11%. Esto se \line \up0 \expndtw-1\charscalex100 puede explicar por medio de l
a teora de Maslow, Abraham (1998), que \line \up0 \expndtw-2\charscalex100 afirma
que cuando se tiene una constante interaccin con los dems, la \line \up0 \expndtw
0\charscalex100 persona logra un equilibrio en su desarrollo personal; se beben
obtener \line \up0 \expndtw0\charscalex108 diferentes niveles como lo son las ne
cesidades fisiolgicas en las \line \up0 \expndtw-1\charscalex100 cuales se integr
an la respiracin, alimentacin, descanso, homeostasis \line \up0 \expndtw0\charscal
ex103 y sexo, en el segundo nivel se encuentran las necesidades de \li
ne \up0 \expndtw-1\charscalex100 seguridad donde estn la seguridad fsica, de emple
o, recursos, moral, \line \up0 \expndtw0\charscalex100 familiar, de salud y prop
iedad privada, en el tercer nivel se encuentra la \line \up0 \expndtw0\charscale
x102 afiliacin que constan de amistad, afecto e intimidad sexual, el cuarto \line
\up0 \expndtw0\charscalex100 nivel se constituye de auto-reconocimiento, confia
nza, respecto y xito, \line \up0 \expndtw0\charscalex102 el quinto nivel se compo
ne de moralidad, creatividad, espontaneidad, \line \up0 \expndtw0\charscalex103
falta de prejuicios, aceptacin de hechos y resolucin de problemas, \line \up0 \exp
ndtw0\charscalex110 tomando como base este ultimo nivel para la correlacin con lo
s \line \up0 \expndtw-3\charscalex100 resultados obtenidos a travs del proceso es
tadsticos. \par\pard\qj \li2207\sb0\sl-308\slmult0 \par\pard\qj\li2207\ri2011\sb4
\sl-308\slmult0 \up0 \expndtw0\charscalex107 Estos resultados se relacionan con
los de Mingote y Prez (2003) \line \up0 \expndtw-2\charscalex100 quienes aseguran
que la edad y el gnero no establecen diferencias en \line \up0 \expndtw0\charsca
lex103 el sndrome de burnout, de igual forma estos resultados concuerdan \line \u
p0 \expndtw0\charscalex105 con Guillen y Guil (2000), quienes dicen que la relac
in entre sexo, \line \up0 \expndtw0\charscalex105 edad, nivel educativo y el
sndrome de burnout no es clara, e \line \up0 \expndtw-1\charscalex100 igua
lmente coinciden con los resultados reportados por Sarmiento, D Y \line \up0 \ex
pndtw0\charscalex107 Caldern (2003) quienes afirman que la edad y nivel educativo
no \line \up0 \expndtw-3\charscalex100 influyen en el burnout. \par\pard\qj \li
2207\sb0\sl-310\slmult0 \par\pard\qj\li2207\ri2012\sb1\sl-310\slmult0 \up0 \expn
dtw0\charscalex100 Con base en lo planteado por freudemberg (1974), Maslach y Ja
ckson \line \up0 \expndtw-1\charscalex100 (1996) se encontr que los operarios de

una distribuidora de GLP de la \line \up0 \expndtw-1\charscalex100 ciudad de Arm


enia presentan un nivel medio o moderado del sndrome \line \up0 \expndtw0\charsca
lex106 de burnout, posiblemente por los extensos horarios de trabajo que \line \
up0 \expndtw0\charscalex107 deben cumplir, los cuales se salen del horario regla
mentario (ocho \par\pard\ql \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb372
\sl-402\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf13\f14\fs35 32 / 3
7 \par\pard\sect\sectd\fs24\paperw11900\paperh16840\pard\sb0\sl-240{\bkmkstart P
g12}{\bkmkend Pg12}\par\pard\ql \li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\s
b0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb9
8\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Negotiu
m \par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nos
upersub\cf3\f4\fs15 Revista Cientfica Electrnica de Ciencias Gerenciales / Scient
ific e-journal of Management Sciences \par\pard\ql \li2207\sb16\sl-184\slmult0 \
up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f
7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by Fun
dacin Unamuno / Venezuela \par\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expndtw-1
\charscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVENCIT,
IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\sb0\s
l-180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokohama N
ational University Library / www.scu.edu.au / www.ebscokorea.co.kr, \up0 \expndt
w-2\charscalex100 Google Scholar, www.bib.umontreal.ca [+++] \par\pard\ql \li220
7\sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita / Citation: \par\pard\qj
\li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\
cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosupersu
b\cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nosuper
sub\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw-2\charscalex100 Ochoa \
up0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES INDI
CADORES DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \par\pa
rd\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE UNA
DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl-184\
slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf7\f8\fs15 www.revistaneg
otium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\qj \li2207\ri2010\sb234\sl-308\slmul
t0 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf21\f22\fs23 horas). Dichos h
orarios que se distribuyen en tres turnos diarios \line \up0 \expndtw-2\c
harscalex100 cambian continuamente el curso del espacio libre de los empleados,
en \line \up0 \expndtw0\charscalex100 donde se pude presentar alteraciones en la
vida personal y familiar de \line \up0 \expndtw-1\charscalex100 los mismos; ade
ms su da libre es cada 15 das, lo que implica que se \line \up0 \expndtw0\charscale
x100 reduzca el espacio para realizar actividades personales, compromisos \line
\up0 \expndtw0\charscalex104 familiares (esposa, novia, hijos, etc.) aparte de e
sto no tiene cargos \line \up0 \expndtw0\charscalex101 estables que les permita
una mayor adaptabilidad en sus quehaceres \line \up0 \expndtw-3\charscalex100 di
arios. \par\pard\qj \li2207\sb0\sl-310\slmult0 \par\pard\qj\li2207\ri2012\sb1\sl
-310\slmult0 \up0 \expndtw-3\charscalex100 En coherencia con el modelo explicati
vo organizacional del sndrome de \line \up0 \expndtw0\charscalex101 burnout, las
exigencias del trabajo que sobrepasan las racionalmente \line \up0 \expndtw0\cha
rscalex102 aceptadas y que suelen ir acompaadas de exceso de tareas no son \line
\up0 \expndtw-2\charscalex100 agradables, pueden ser las posibles causantes de sn
tomas de estrs y \line \up0 \expndtw0\charscalex100 ms aun si tales exigencias van
acompaadas de falta de tiempo. Con \line \up0 \expndtw0\charscalex104 relacin a l
o anterior, la dimensin de agotamiento emocional fue la \line \up0 \expndtw0\char
scalex105 ms notoria, con un \up0 \expndtw0\charscalex105 28%, a diferencia
de la dimensin de \par\pard\qj \li2207\ri2011\sb0\sl-310\slmult0 \up0 \expndt
w0\charscalex101 despersonalizacin con un 22% y la dimensin de falta de realizacin
\up0 \expndtw0\charscalex101 personal con un 11%, lo cual, indica que los emplea
dos pueden estar \up0 \expndtw-2\charscalex100 presentando sensaciones de cansan
cio fsico, mental, incapacidad para \up0 \expndtw0\charscalex107 servir a los cli
entes y apata hacia las tares diarias, segn afirman \up0 \expndtw-3\charscalex100
Maslach y Jackson (1986). \par\pard\qj \li2207\ri2012\sb303\sl-307\slmult0 \up0
\expndtw0\charscalex111 Donde se pudo comprobar por medio de los tems de la falta

de \line \up0 \expndtw0\charscalex100 realizacin personal la cual se define como


la perdida de la confianza y \line \up0 \expndtw0\charscalex108 la presencia de
un negativo auto-concepto como resultado de las \line \up0 \expndtw0\charscalex
100 situaciones ingratas, dentro del instrumento el cual se aplico, donde se \li
ne \up0 \expndtw0\charscalex100 encuentra la variable con afirmaciones espe
cficas y cuentan con \line \up0 \expndtw0\charscalex104 respuestas de diferent
es frecuencias como lo son las siguientes: (4) \line \up0 \expndtw0\charscalex10
5 comprendo fcilmente como se sienten las personas con las que \line \up0 \ex
pndtw0\charscalex103 trabajo, (7) trato muy eficazmente a los problemas de los c
lientes, (9) \line \up0 \expndtw0\charscalex100 creo que influyo positivamente c
on mi trabajo en la vida de los clientes, \par\pard\ql \li2207\sb49\sl-264\slmul
t0 \up0 \expndtw0\charscalex101 (12) me siento muy activo, (17) puedo crear fcilm
ente una atmosfera \par\pard\ql \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\s
b380\sl-402\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf13\f14\fs35 33
/ 37 \par\pard\sect\sectd\fs24\paperw11900\paperh16840\pard\sb0\sl-240{\bkmksta
rt Pg13}{\bkmkend Pg13}\par\pard\ql \li2207\sb0\sl-356\slmult0 \par\pard\ql\li22
07\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207
\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupersub\cf1\f2\fs31 Neg
otium \par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0
\nosupersub\cf3\f4\fs15 Revista Cientfica Electrnica de Ciencias Gerenciales / Sc
ientific e-journal of Management Sciences \par\pard\ql \li2207\sb16\sl-184\slmul
t0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15 / \ul0\nosupersub\c
f6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosupersub\cf5\f6\fs15 by
Fundacin Unamuno / Venezuela \par\pard\ql \li2207\sb0\sl-180\slmult0 \up0 \expnd
tw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LATINDEX, CLASE, REVEN
CIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard\qj \li2207\ri2053\s
b0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.jinfo.lub.lu.se Yokoha
ma National University Library / www.scu.edu.au / www.ebscokorea.co.kr, \up0 \ex
pndtw-2\charscalex100 Google Scholar, www.bib.umontreal.ca [+++] \par\pard\ql \l
i2207\sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita / Citation: \par\par
d\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charscalex104 \ul0\nosuper
sub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f10\fs17 , \ul0\nosup
ersub\cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9\f10\fs17 , \ul0\nos
upersub\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw-2\charscalex100 Och
oa \up0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f11\fs17 POSIBLES
INDICADORES DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\charscalex100 1 8 \pa
r\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charscalex100 OPERARIOS DE
UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard\ql \li2207\sb15\sl184\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf7\f8\fs15 www.revist
anegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\ql \li2207\sb0\sl-264\slmult0 \p
ar\pard\ql\li2207\sb6\sl-264\slmult0\tx5273 \up0 \expndtw0\charscalex100 \ul0\no
supersub\cf21\f22\fs23 relajada con mis clientes, \tab \up0 \expndtw0\charsca
lex100 (18) me siento estimulado despus de \par\pard\qj \li2207\ri2012\sb20\
sl-308\slmult0 \up0 \expndtw-1\charscalex100 trabajar con mis clientes, (19) he
conseguido muchas cosas tiles en mi \up0 \expndtw0\charscalex100 profesin/rea, (21)
en el trabajo trato los problemas emocionales con \up0 \expndtw0\charscalex101
mucha calma; al realizar esta investigacin y obtener unos resultados \up0 \expndt
w0\charscalex100 estadstico se pudo dar cuenta de que existe una gran relacin entr
e el \up0 \expndtw0\charscalex106 agotamiento emocional y la falta de realizacin
personal lo cual se \up0 \expndtw-3\charscalex100 fundamenta con la teora anterio
rmente mencionada. \par\pard\qj \li2207\sb0\sl-308\slmult0 \par\pard\qj\li2207\r
i2012\sb4\sl-308\slmult0 \up0 \expndtw0\charscalex104 De acuerdo con el instrume
nto Maslach burnout Inventory (MBI) los \line \up0 \expndtw0\charscalex103 resul
tados de la investigacin confirman la hiptesis de que las \line \up0 \exp
ndtw0\charscalex102 personas expuestas a niveles laborales muy exigentes y estre
santes \line \up0 \expndtw0\charscalex103 presentan sndrome de burnout donde se e
ncontr que el 56% de la \line \up0 \expndtw-2\charscalex100 poblacin presento burn
out en un nivel moderado, mientras que el 44% \line \up0 \expndtw0\charscalex102
restante tiene un nivel alto o profundo de estrs laboral, los anteriores \line \
up0 \expndtw-1\charscalex100 resultados pueden ser divididos de acuerdo a tres v

ariables especificas: \line \up0 \expndtw-2\charscalex100 la primera es el agota


miento emocional el cual se presenta en un grado \line \up0 \expndtw-3\charscale
x100 alto \up0 \expndtw0\charscalex102 (28%) de la poblacin; al tiempo que
la despersonalizacin \line \up0 \expndtw0\charscalex109 (alteracin del estado de
nimo) es prevalente en un (22%) en la \line \up0 \expndtw0\charscalex103 poblacin
estudiada, en estas dos variables es el \up0 \expndtw0\charscalex105 11%
y 17% \par\pard\qj \li2207\ri2010\sb19\sl-300\slmult0 \up0 \expndtw0\charscal
ex106 respectivamente, lo que demuestra que tanto el nivel alto, como el \line \
up0 \expndtw0\charscalex108 medio alteran la capacidad para controlar el impulso
y manejar la \line \up0 \expndtw-3\charscalex100 ansiedad. \par\pard\qj \li2207
\sb0\sl-310\slmult0 \par\pard\qj\li2207\ri2012\sb2\sl-310\slmult0 \up0 \expndtw0
\charscalex100 Correlativamente la tercera variable fue la de falta de
realizacin \line \up0 \expndtw0\charscalex100 personal la cual mostr un nivel alto
(11%), medio (17%) y bajo (72%), \line \up0 \expndtw0\charscalex103 en sntesis s
e puede expresar que la poblacin investigada presenta \line \up0 \expndtw0\charsc
alex106 niveles elevados de efectividad emocional debido a la fuerte carga \line
\up0 \expndtw-2\charscalex100 emocional, conjuntamente con alteraciones del est
ado del nimo (22%) \line \up0 \expndtw0\charscalex105 como expresin de un defici
ente control de la afectividad a nivel \line \up0 \expndtw0\charscalex100 per
sonal y grupal. En general, distintos factores como el entorno fsico, \line \up0
\expndtw-2\charscalex100 el desempeo del rol, las caractersticas estresantes del p
ropio trabajo y \line \up0 \expndtw-3\charscalex100 el clima organizacional apar
ecen como principales desencadenantes \par\pard\ql \li5469\sb0\sl-402\slmult0 \p
ar\pard\ql\li5469\sb372\sl-402\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosupers
ub\cf13\f14\fs35 34 / 37 \par\pard\sect\sectd\fs24\paperw11900\paperh16840\pard\
sb0\sl-240{\bkmkstart Pg14}{\bkmkend Pg14}\par\pard\ql \li2207\sb0\sl-356\slmult
0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0
\par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex97 \ul0\nosuper
sub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl-184\slmult0 \up0 \expndtw-1
\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Cientfica Electrnica de Ciencia
s Gerenciales / Scientific e-journal of Management Sciences \par\pard\ql \li220
7\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf5\f6\fs15
/ \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edited \ul0\nosupe
rsub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\pard\ql \li2207\sb0\sl-180\
slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15 / REDALYC, LAT
INDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIALNET, \par\pard\
qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 DOAJ, www.jin
fo.lub.lu.se Yokohama National University Library / www.scu.edu.au / www.ebscoko
rea.co.kr, \up0 \expndtw-2\charscalex100 Google Scholar, www.bib.umontreal.ca [+
++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \expndtw-2\charscalex100 Cita /
Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \expndtw0\charsca
lex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\ul0\super\cf9\f1
0\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Granada Bustos\ul0\super\cf9\
f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier Carmona \line \up0 \expndtw2\charscalex100 Ochoa \up0 \expndtw0\charscalex104 (2011)\ul0\nosupersub\cf10\f1
1\fs17 POSIBLES INDICADORES DEL SNDROME DE BURNOUT, EN \up0 \expndtw-2\ch
arscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \expndtw-2\charsca
lex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARMENIA \par\pard\
ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf7
\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\pard\qj \li2207\ri
2010\sb224\sl-320\slmult0 \up0 \expndtw0\charscalex101 \ul0\nosupersub\cf21\f22\
fs23 del burnout Peir (1992), si bien en nuestra investigacin si aparecen \line \u
p0 \expndtw-3\charscalex100 como estresores importantes para el desarrollo del c
itado sndrome. \par\pard\qj \li2207\sb0\sl-308\slmult0 \par\pard\qj\li2207\ri2009
\sb2\sl-308\slmult0 \up0 \expndtw0\charscalex105 Se concluye que no solo la pobl
acin objeto de estudio presenta el \line \up0 \expndtw0\charscalex101 sndrome, sin
o que es un fenmeno social, en donde no solamente el \line \up0 \expndtw0\charsca
lex100 ambiente laboral es el nico factor precipitante del estrs, existen otros \l
ine \up0 \expndtw0\charscalex102 factores como la vulnerabilidad inicial (psicolg
ica o fsica) importante \line \up0 \expndtw0\charscalex104 en la relacin estrs - en

fermedad; conductas que atentan contra la \line \up0 \expndtw0\charscalex101 sal


ud, como el dejar de alimentarse, de auto - cuidarse, el consumo y \line \up0 \e
xpndtw-3\charscalex100 abuso de sustancias nocivas para la salud (frecuentemente
consumo de \line \up0 \expndtw-2\charscalex100 cigarrillo, alcohol, tranquiliza
ntes) que pueden implicar un incremento en \line \up0 \expndtw0\charscalex100 la
s enfermedades fisiolgicas en relacin con el estrs; la personalidad \line \up0 \exp
ndtw-2\charscalex100 es otro factor que influye en la manera como cada individuo
responde a \line \up0 \expndtw0\charscalex102 los eventos estresantes (separacin
, prdida del empleo, dificultades \line \up0 \expndtw0\charscalex106 econmicas, en
tre otras) y determina la forma en que afrontara tal \line \up0 \expndtw0\charsc
alex103 evento. Es as como algunas caractersticas de la personalidad \line
\up0 \expndtw0\charscalex102 empeoran las situaciones de estrs mientras que otra
s lo mejoran. El \line \up0 \expndtw0\charscalex100 ambiente laboral tambin puede
verse afectado por estos factores que \line \up0 \expndtw0\charscalex101 aunque
son externos forman parte integral del individuo, en este caso \line \up0 \expn
dtw0\charscalex100 del empleado, segn lo describe Brengelmann, J.C. (1986) y Tail
or. S. \line \up0 \expndtw-3\charscalex100 (2007). \par\pard\ql \li2207\sb0\sl-3
56\slmult0 \par\pard\ql\li2207\sb97\sl-356\slmult0 \up0 \expndtw0\charscalex97 \
ul0\nosupersub\cf19\f20\fs31 REFERENCIAS \par\pard\ql \li2207\sb59\sl-241\slmult
0\tx3352 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf24\f25\fs21 Atance, J. \
tab \up0 \expndtw0\charscalex104 (1995). Aspectos epidemiolgicos del sndrome de bu
rnout en \par\pard\qj \li2896\ri2024\sb0\sl-240\slmult0 \up0 \expndtw0\charscale
x103 personal sanitario, revista espaola de salud pblica, vol. 75, no. 3, \up0 \ex
pndtw-3\charscalex100 pg. 301 -305 \par\pard\ql \li2207\sb0\sl-246\slmult0 \par\p
ard\ql\li2207\ri2026\sb10\sl-246\slmult0\tx2896\tx2896\tx2896 \up0 \expndtw0\cha
rscalex104 Babakus, Emin; Cravens, David W., Johnston, Mark y Moncrief, William
C. \line\tab \up0 \expndtw0\charscalex104 (1999). The role of emotional exhausti
on in sales force attitude and \line \tab \up0 \expndtw0\charscalex100 behavior
relationships. \ul0\nosupersub\cf48\f49\fs21 Journal of the Academy of Marketing
Science\ul0\nosupersub\cf24\f25\fs21 . \line \tab \up0 \expndtw-3\charscalex100
\ul0\nosupersub\cf48\f49\fs21 27\ul0\nosupersub\cf24\f25\fs21 (1), 58-70. \par\
pard\ql \li2207\sb0\sl-241\slmult0 \par\pard\ql\li2207\sb18\sl-241\slmult0 \up0
\expndtw0\charscalex100 Brengelmann, J.C. (1986). Estrs, superacin y calidad de vi
da en personas \par\pard\ql \li5469\sb0\sl-402\slmult0 \par\pard\ql\li5469\sb0\s
l-402\slmult0 \par\pard\ql\li5469\sb42\sl-402\slmult0 \up0 \expndtw0\charscalex9
7 \ul0\nosupersub\cf13\f14\fs35 35 / 37 \par\pard\sect\sectd\fs24\paperw11900\pa
perh16840\pard\sb0\sl-240{\bkmkstart Pg15}{\bkmkend Pg15}\par\pard\ql \li2207\sb
0\sl-356\slmult0 \par\pard\ql\li2207\sb0\sl-356\slmult0 \par\pard\ql\li2207\sb0\
sl-356\slmult0 \par\pard\ql\li2207\sb98\sl-356\slmult0 \up0 \expndtw0\charscalex
97 \ul0\nosupersub\cf1\f2\fs31 Negotium \par\pard\ql \li2207\sb7\sl-184\slmult0
\up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf3\f4\fs15 Revista Cientfica Elect
rnica de Ciencias Gerenciales / Scientific e-journal of Management Sciences \par
\pard\ql \li2207\sb16\sl-184\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupers
ub\cf5\f6\fs15 / \ul0\nosupersub\cf6\f7\fs15 PPX 200502ZU1950 ISSN: 1856-180 Edi
ted \ul0\nosupersub\cf5\f6\fs15 by Fundacin Unamuno / Venezuela \par\pard\ql \li2
207\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf7\f8\fs15
/ REDALYC, LATINDEX, CLASE, REVENCIT, IN-COM UAB, SERBILUZ / IBT-CCG UNAM, DIAL
NET, \par\pard\qj \li2207\ri2053\sb0\sl-180\slmult0 \up0 \expndtw-1\charscalex10
0 DOAJ, www.jinfo.lub.lu.se Yokohama National University Library / www.scu.edu.a
u / www.ebscokorea.co.kr, \up0 \expndtw-2\charscalex100 Google Scholar, www.bib.
umontreal.ca [+++] \par\pard\ql \li2207\sb1\sl-179\slmult0 \up0 \expndtw-2\chars
calex100 Cita / Citation: \par\pard\qj \li2207\ri2060\sb0\sl-220\slmult0 \up0 \e
xpndtw0\charscalex104 \ul0\nosupersub\cf8\f9\fs17 Jessica Tatiana Hernndez Guzmn\u
l0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Paula Andrea Granada Bustos
\ul0\super\cf9\f10\fs17 , \ul0\nosupersub\cf8\f9\fs17 Jhon Javier Carmona \line
\up0 \expndtw-2\charscalex100 Ochoa \up0 \expndtw0\charscalex104 (2011)\ul0\nos
upersub\cf10\f11\fs17 POSIBLES INDICADORES DEL SNDROME DE BURNOUT, EN \up
0 \expndtw-2\charscalex100 1 8 \par\pard\ql \li2207\sb29\sl-195\slmult0 \up0 \ex
pndtw-2\charscalex100 OPERARIOS DE UNA DISTRIBUIDORA DE GLP DE LA CIUDAD DE ARM
ENIA \par\pard\ql \li2207\sb15\sl-184\slmult0 \up0 \expndtw-2\charscalex100 \ul0

\nosupersub\cf7\f8\fs15 www.revistanegotium.org.ve / nm 20 (ao 7) pg 22-37 \par\par


d\ql \li2896\sb0\sl-241\slmult0 \par\pard\ql\li2896\sb28\sl-241\slmult0 \up0 \ex
pndtw-6\charscalex100 \ul0\nosupersub\cf24\f25\fs21 sanas y enfermas. \ul0\nosup
ersub\cf48\f49\fs21 Evaluacin Psicolgica, 2,\ul0\nosupersub\cf24\f25\fs21 47-78.
\par\pard\ql \li2208\sb0\sl-240\slmult0 \par\pard\ql\li2208\ri2017\sb20\sl-240\s
lmult0\tx2896 \up0 \expndtw0\charscalex107 Charnes, G. (2001). La calidad de vid
a del los profesionales de la salud: \line\tab \up0 \expndtw-3\charscalex100 pre
viniendo el sndrome de burnout. \par\pard\ql \li2207\sb0\sl-240\slmult0 \par\pard
\ql\li2207\ri2012\sb20\sl-240\slmult0\tx2896 \up0 \expndtw0\charscalex106 Edelwi
ch, J, y Brodsky, A. (1980). Burnout: stages of desilusionmet in the \line\tab \
up0 \expndtw-3\charscalex100 helping profession. Nueva York: human sciences pres
s. \par\pard\ql \li2207\sb0\sl-240\slmult0 \par\pard\ql\li2207\ri2025\sb20\sl-24
0\slmult0\tx2896 \up0 \expndtw-1\charscalex100 Freudenberger, H. J. (1974): \u82
20?Staff Burn-out\u8221?, en Journal of Social Issues, pag. \line\tab \up0 \expn
dtw-2\charscalex100 159 -165. \par\pard\ql \li2207\sb0\sl-240\slmult0 \par\pard\
ql\li2207\ri2025\sb20\sl-240\slmult0\tx2896 \up0 \expndtw0\charscalex100 Freuden
berger H.J. (1987): \u8220?Staff Burn-out\u8221?, en Journal of Social Issues, p
ag. \line\tab \up0 \expndtw-3\charscalex100 59 - 165. \par\pard\ql \li2207\sb0\s
l-240\slmult0 \par\pard\ql\li2207\ri2018\sb20\sl-240\slmult0\tx2896\tx2896 \up0
\expndtw-2\charscalex100 Golembiewski, R.T., Munzenrider, R.F. Y Carter, D. (198
3): Progresive Phases \line\tab \up0 \expndtw0\charscalex105 of Burn-out and
Their Worksite Covariants. \ul0\nosupersub\cf48\f49\fs21 Journal of Applied
\line \tab \up0 \expndtw-3\charscalex100 Behavioral Science\ul0\nosupersub\cf24
\f25\fs21 , 19: 464-81. \par\pard\ql \li2207\sb0\sl-241\slmult0 \par\pard\ql\li2
207\sb19\sl-241\slmult0\tx5433 \up0 \expndtw0\charscalex101 Maslach, C. y Jac
kson, S. E \tab \up0 \expndtw-1\charscalex100 (1981). The measurement of e
xperienced \par\pard\ql \li2896\sb1\sl-239\slmult0 \up0 \expndtw-2\charscalex100
burnout. Journal of occupational behavior. 2; 99 - 113 \par\pard\ql \li2207\sb0
\sl-241\slmult0 \par\pard\ql\li2207\sb19\sl-241\slmult0\tx5294 \up0 \expndtw0\ch
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