R051004P

ISD Software Release Notes
CITGO
Ruby/Sapphire/Topaz Version Release Level HPV-20 (Dell) Version HPV-20 (Dell Rev. 4) Version HPV-20 (V950) Version SMS Version iOrder Kiosk Version GSD Version Loyalty Version Base Change Version GemPro CPU Configuration Shift Configuration
CITPAK 5.10.04 Production 4.03.03 or higher 4.03.03 Rev. 4 or higher 5.02.00 or higher 1.09.08 1.00.01 or higher 2.1 5.0 162 CPU-6 Ruby-Only 3-Shift Ruby/Sapphire, Sapphire/Topaz 3-Shift/12-Shift
Previous Production Version Reference Set Release Date Publication Date
5.10.03 CITGO Reference Set: Version 5.10 January 25, 2011 January 25, 2011
CITPAK 5.10.04 Production
VeriFone ISD Software Release Notes
Contents
Attention ------------------------------------------------------ 3 New In This Release: 5.10.04------------------------------- 4 Enhancements ------------------------------------------- 4 Resolutions ----------------------------------------------- 5 New In Previous Release: 5.10.03 ------------------------- 8 Installation Options ---------------------------------------- 14 Upgrade Summary------------------------------------------ 15 Minimum Requirements ----------------------------------- 25 Fuel Hardware Peripherals Supported ------------------ 27 Ruby/Sapphire Options Supported ---------------------- 44 Network Devices Supported ------------------------------ 50 Important Information------------------------------------- 52
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Attention
NOTE: CITPAK 5.10 is now PA-DSS certified by PCI/SSC for Ruby-Only and Ruby/Sapphire/Topaz configurations. It is required that you print or download the latest copy of PA-DSS Implementation Guide from the VeriFone Portal > Connect > Petro Downloads > Ruby > CITPAK. Also, you MUST review the guide with the merchant and leave a copy with the merchant. NOTE: This is a major release. It is very IMPORTANT that you carefully read the entire document before attempting the software installation.
*************************** Installation Change ******************

The 12-Shift report install option has been removed from Ruby-only installations. The 12-Shift report option is only available for Ruby/Sapphire sites.
This version requires re-imaging the HPV-20 with the latest version provided. If proceeded without re-imaging HPV-20, the installation may have unpredictable results. The latest versions can be found in the Minimum Requirements section and the Important Information section. NOTE: If the Cashier Tracking Report is used at a Sapphire site, the Cashier Tracking Overlay v1.00.01 is required on the HPV-20. This is not required for Ruby-Only sites. Also, SMS must be installed in custom mode which has the option Allow configuration under Sapphire Report Navigator (SRN). If this is not chosen during installation, then the Report Preferences option in SRN will be greyed out. As a result, SRN generates an incorrect Cashier Tracking Report.
******************************************************************** GSD Introduction

GSD is an acronym for the Gemstone Software Distribution. This process defines specific application-independent upgrades to the Sapphire and Topaz XL and is part of the application software. There is no separate download. The first version of GSD is 2.0 and applies to the first applications that support Topaz XL. However, there are changes to Sapphire and Topaz that occur at the same time and are interdependent. This means that GSD software is available for sites that are Ruby/Sapphire only and do not support Topaz (in any form). The following occurs at installation or upgrade:
The upgrade or installation process changes for Sapphire and Topaz.
If a site installs application software that includes GSD v2.0 and, for some reason, finds it necessary to downgrade, there are specific steps that must be followed to downgrade the firmware, diagnostic kernel, and the OS on the Sapphire and Topaz. Any VASC needing to downgrade from GSD to a version that does not include GSD must call the VeriFone Technical Support Center to be guided through the process.
The following determines if the application has GSD software:

Beginning July 1, 2008, a column will be added to the Lab delivery Schedule. Release Notes will begin to include the GSD version on the front page in the versions section.
As new GSD versions become available, additional information will be provided to the VeriFone Technical Support Center regarding any new issues with installation and/or revert processes.
New In This Release: 5.10.04 ENHANCEMENTS

Ruby/Sapphire/Topaz Network
Authorization and Response Codes
The POS terminal now sends reversals for authorization and response codes of 38, 68, 77, 78, 80, and 87.
Fallback
The POS terminal will now process reversed transactions in fallback for reversed transactions per authorization requirements.
Fusion Point
The default settings for Fusion Point have been updated.
Software Version Number

The software version number sent in network packet header has been updated to 39.
System
Gemstall
The Gemstall option GE_VSAT has been changed to HUGHES_VSAT.
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Topaz Network
Receipts
The Topaz will always print masked account numbers and will no longer print the expiration date on inside receipts for all card types. Previously, this was configurable.
RESOLUTIONS
Ruby/Sapphire/Topaz Car Wash
Previously, car wash plu promotions were allowed for DCR cash acceptor transactions. This was corrected and now they are not allowed.
Dispenser Card Readers

1. Previously on Secure PumpPAY and Dresser/Wayne DCRs, when one DCR transaction was in progress and swiping a card incorrectly three times on another DCR, caused the swiped DCR display did not return to the idle prompt. This was corrected. 2. Previously, partial SPP/Dresser Wayne messages were displayed while the DCR was being authorized for fueling. This was corrected. 3. Previously, when a fast credit prepay fleet card transaction was cancelled using [Pump #] [STOP] then a subsequent fast credit prepay fleet transaction on the same pump reported the fleet data from the previous transaction. This was corrected. 4. Previously, postpay transactions initiated at the DCR were approved with the incorrect limit. This was corrected. 5. Previously, if fallback was enabled at the DCR and the authorization limit was less than the fallback limit, the POS terminal approved the transaction, however, the pump shutoff amount was set to the DCR limit in the credit card configuration. This was corrected and now the fallback limit is used. 6. Previously, a potential bootfix would occur on the Ruby terminal when loading the Dresser/Wayne graphic logo on the DCRs. This was corrected.
Network
1. Previously, when the last transaction in a batch was a prepaid card, the batch was out-of-balance. This was corrected. 2. Previously, when a prepaid activation or recharge transaction failed, the reports displayed the transaction as valid. This was corrected. 3. Previously, the collects for CITGO fleet refund transaction in fallback mode were not sent to the network. This was corrected. 4. Previously, the fallback limit for CITGO fleet card refund transactions was set to $200 by default. However, the CITGO fleet card fallback limit was sent in the PDL for the refund transactions. This was corrected and the limit in the PDL will be used. 5. Previously, the receipt displayed the 3-digit Julian date followed by three zeros for the authorization number for CITGO fleet refund transactions approved by the POS in fallback mode. This was corrected and now the 3-digit Julian date followed by the 3-digit fallback sequence number displays on the receipt. 6. Previously, the auth_src was not set to 'T' for sale transactions approved locally in fallback mode. This was corrected. 7. Previously, a new sequence number was not generated for the Approval Code when a sale transaction was approved locally in fallback mode. This was corrected. 8. Previously, the DCR limit for the MasterCard Fleet with the BIN range, 556700 through 556999, was not being updated when the PDL was received. This was corrected. 9. Previously, some BIN ranges were hard-coded for VISA Fleet which resulted in the rejection of valid VISA cards. This was corrected. 10. Previously, the hot pump parameter was enabled by default for all card types. This was changed and now it is disabled by default. 11. Previously, the Batch Summary Report displayed incorrect HOST totals when there were more than 10 batches per day. This was corrected.
Sales
Previously, a partial authorization transaction displayed the card balance and the balance due on the customer display. This was corrected and now only the balance due displays.
Ruby Sales
1. Previously, an incorrect balance due amount was displayed on line 2 of the Ruby controller display of the partially approved prompt if a partial-authorization transaction was performed. This was corrected. 2. Previously, the fee description did not print on Ruby receipts. This was corrected. 3. Previously, the Ruby workstation receipt for a debit refund transaction displayed Trans Type as SALE instead of REFUND. This was corrected.
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System
1. Previously, when an approved Mannatec transaction was initiated at the DCR was cancelled or allowed to timeout, the Ruby reboots. This was corrected. 2. Previously, the Ruby bootfixed when there was a fast credit prepay transaction attempted on a pump without a DCR. This was corrected. 3. Previously, a bad card swipe for a prepaid card displayed Enter Secure I.D.? on the Ruby terminal. This was corrected and now CARD DATA ERROR or CARD ABORTED displays.
Sapphire Sapphire Generic Loyalty

1. Previously, when the cashier pressed [ENTER] at the Slide <LoyaltyName> Card or Enter Account Number prompt prior to entering the account number manually, the Ruby would prompt again, but would not display the account number as it was typed. This was corrected. 2. Occasionally, the loyalty network would return a gallon limit for the fuel discounted by a PPG discount. If the customer declined the discount, the POS still enforced the gallon limit. This was corrected. 3. Previously, an inside loyalty transaction tendered using credit MOP sent a loyalty completion request that contained non-numeric characters in the ISO field. This caused additional loyalty discounts on every transaction at the network. This was corrected.
Sapphire Management Suite

1. Previously, if secure user credentials were used to access the Network Journal Browser, the account numbers for Ruby transactions were still masked. This was corrected. 2. Previously, a car wash with promotion sold at the DCR was reported in SMS as a doubled promotion. This was corrected. 3. Previously, SMS Configuration Manager showed that a Proprietary Card secondary network, such as Mannatec, was not enabled in Network Manager > Proprietary Network Config even when it was enabled. This was corrected.
Topaz Network
1. Previously, when a voice-authorized approval number was entered for a CITGO fleet refund, the transaction remained on the Topaz display. This was corrected. 2. Previously, when a CITGO fleet card approval number began with a zero, the Topaz rejected it. This was corrected.
Sales
1. Previously, a valid driver's license scanned on the Topaz was not accepted. This was corrected. 2. Previously, Mannatec refund transactions on the Topaz were rejected by the network. This was corrected. 3. Previously, a manual fuel refund on Topaz displayed NULL for fuel information on the display as well as the receipt. This was corrected. 4. Occasionally, the Topaz fuel buttons did not reflect the changes in the pump status and due sales. This was corrected. 5. Previously, if the fast credit pre-authorization information was deleted on the Newpro that was initiated on the Topaz, it caused an unsettled fast credit transaction. This was corrected. 6. Previously, fractional quantity was not being applied to the first item in a sales transaction on the Topaz. This was corrected.
New In Previous Release: 5.10.03 ENHANCEMENTS

Ruby/Sapphire/Topaz Dispenser Card Readers
Keypads
The [PAY INSIDE] key on the DCR can now be configured to use the default MOP setting in Pump Configuration. This is true if [PAY INSIDE] is the only payment key available on the DCR keypad to complete the transaction inside. The default MOP setting is in Fuel Manager > Pump Configuration.
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Secure PumpPAY and Dresser/Wayne

The debit PIN prompt message ENTER PIN has been modified to match the graphics fleet card prompt messages on Secure PumpPAY and Dresser/Wayne DCRs.
Network
Batches
Previously, when the oldest batch was deleted using the Network Manager > Store and Forward menu and the deletion failed, there was no indication that the batch was not deleted. An error message has been added to notify the user when a batch was not deleted.
Credit Card Configuration

New Discover card bin ranges have been added to the network card table.
Debit
Track data and PIN-blocks after authorization have been removed from debit completions, cancels, and reversals to meet PA-DSS requirements.
Fuel Transactions
Sensitive card information for fuel transactions is now secured during time period between authorization and completion.
Tag IDs
The Tag IDs 08 and 09 data for VISA Fleet and MasterCard Fleet have been modified per enhanced NTS specification.
Sales
Card Receipts
The credit card industry allows for credit card transactions that are $25 and under to be processed without a signature line. This feature was added in CITPAK 5.10.00. Per CITGOs request, the default in this version is to print the signature line for all cards for all amounts. It can be changed not to print a signature line by changing the signature amount values to $25 in the card table by calling the VeriFone Technical Support Center.
Safe Drops
The Safe Drop functionality has been enhanced on the Ruby and Topaz to open the cash drawer only if a non-zero safe drop configured MOP is present in the ECR.
System
Encryption Keys
The KEK encryption key is no longer stored with the DEK encryption key to meet PA-DSS requirements.
Temporary Data Files

Sensitive data that may have been left inside temporary data files has now been removed to meet PA-DSS requirements.
Sapphire Sapphire Management Suite (SMS)

Error Correct
A security level may now be set in SMS for correcting an error during a transaction with the [ERROR CORR] key on the Topaz.
System
Https
When accessing index.html directly, such as http://sapphire/NetworkJournalBrowser, the protocol is now forced to change from http to https. TLog 1. The TLog has been updated to secure sensitive encrypted information to meet PA-DSS requirements. 2. TLogs have been enhanced to allow the user to configure number of days the TLog is stored. The maximum allowable amount is 90 days. Also, the deletion of TLogs has been enhanced to meet PA-DSS requirements.
Sapphire/Ruby System
Workstation
Sensitive authentication data that may have been left inside temporary data files on the Ruby workstation has now been removed to meet PA-DSS requirements.
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RESOLUTIONS
Ruby/Sapphire/Topaz Dispenser Card Readers
1. The Remove Nozzle message has been changed to display Remove Nozzle Begin Fueling on Dresser/Wayne DCRs. 2. Previously, the Tokheim DCR would appear locked up if Full Service was enabled. This was corrected.
Network
1. Previously, data collects for CITGO Fleet card transactions did not contain valid user data. This was corrected. 2. Previously, the inside proprietary network transactions were not updated in the Proprietary Report. This was corrected. 3. Changes have been made in the GemPro AES KEK generation encryption key to meet PA-DSS requirements. 4. Previously, the EBT receipts showed the Remaining Cash Benefit and Food Stamp balances as Cash Benefit and Food Stamps Ledger balances. This was corrected and now the balances print correctly on the EBT receipts. 5. Previously, the Ruby was printing an EBT reject receipt with incorrect values for balances if the EBT Cash Benefit MOP code was used to tender a ticket and the tender was canceled using the ERROR CORRECT key at the prompt to swipe the card. This was corrected and now the receipt does not print if the transaction is canceled.
Reports
Previously, if a fee was assigned to a PLU and was sold as part of a Mix n Match, the PLU and Summary totals were incorrect. This was corrected.
System
1. Previously, when debugging was enabled, the PINpad was not masking account numbers. This was corrected. 2. Previously, debit receipts printed a signature line. This was corrected.
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Ruby Reports
Previously, the Ruby Batch Summary Report had the incorrect version number on the Close Daily report. This was corrected.
Sales
Previously, when POP discounts were enabled, the Ruby terminal did not use the stored indoor preauthorization, but instead sent a new authorization to the network along with the sales transaction. This was corrected.
Sapphire Sapphire Generic Loyalty

Previously, when there was a prepay involving credit or debit with loyalty, the pump was approved for the maximum gallons and not for the discounted dollar amount. This was corrected.
Sapphire Management Suite

1. Previously, in Sapphire Management Suite > Configuration Manager > Manager > House Account, accounts could not be added if there were no previously configured accounts in the SMS database. This was corrected. 2. Previously, the SMS POP Discount Report did not include qualifying prepay underrun transactions under the PRE-DISP section. This was corrected. 3. Previously, the in-house account name for a paid-in transaction did not print on the Topaz receipt or on the Paid Ins-Paid Outs SMS Report. This was corrected. 4. Previously, Topaz In-House MOP refund was completing before the account number was entered. This was corrected. 5. Previously, alpha characters were not allowed on Topaz for In-House account entry. This was corrected and now alphanumeric account numbers are allowed. 6. Occasionally, the network applet would not load and an error displayed. This was corrected.
System
1. Previously, when GemPro on the Sapphire was rebooted while a Sale Tran Reversal was pending, the reversal would get stuck, in turn, would keep the batch from closing, causing a terminal full. This was corrected. 2. The FTP protocol used by Sapphire GemPro, the Ruby controller, and workstations has been removed to meet PA-DSS requirements. 3. The UpTime Backup, Restore, and Revert menus have been removed from the HPV-20 to meet PA-DSS requirements. 4. Previously, the UpTime function was not being correctly detected for registration purposes after UpTime 1.2.0 was used to perform an upgrade. This was corrected.
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Topaz Reports
Previously, the Topaz Cashier Report added two additional zeroes to the prepaid activations count and amount. This was corrected.
Sales
1. Previously, the PLU Not Found Department message on the Topaz did not clear correctly. This was corrected. 2. Previously, the Topaz in-house account number entry overlay disappeared when [CLEAR] was pressed. This was corrected and now an amount has to be entered.
System
1. The following issues during the Topaz installation and startup have been corrected. An error message now displays if the touchscreen controller fails. Application and database scripts are only executed if invoked by user 'topaz'. The installation now continues if an option code is not entered for a set time limit.
2. Previously, the same overlay message was used for both password entry and error message display. This was corrected and now both instances use separate message overlays. 3. Previously, when MX800 Series PINpad was connected to the Topaz, the default idle prompt displayed WELCOME TO VERIFONE instead of WELCOME. This was corrected. 4. Occasionally, when the Topaz terminal played an audio event, it continued to play and appeared to be locked up. This was corrected. 5. Previously, if the encryption service was disabled on NewPro when the authorization was received from the network, the account number, expiration date, and cardholder's name was not encrypted, and the Topaz did not clear the corresponding fields from the transaction before it was stored in the database. This was corrected.
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Installation Options
Sapphire Installation Options Option Code logserver Description Log Server is used to assign the IP address of a customer provided server that will receive system log messages from the Sapphire and Topaz. Supported POS Terminals Ruby SuperSystem, Sapphire, Topaz 110, and Topaz XL
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Upgrade Summary
New Installation Required
Both Sapphire and non-Sapphire sites must use a full new installation to upgrade to CITPAK 5.10.04.
Onsite New Installation Upgrades

Both Sapphire and non-Sapphire onsite new installation upgrades begin with the same steps for Saving Sales Data and Ruby Settings.
Ruby Only Onsite Installation Upgrade Gemstall

There is one onsite upgrade procedure for sites without Sapphire. This procedure uses files that may be extracted from CITPAK_V5_10_04_Ruby_Production_Software.exe, which are then Gemstalled using Rel.vfg (see Warning below), and may be used to upgrade from all CITPAK versions. The steps for the Onsite Upgrade Procedure For Ruby-Only Sites are outlined after instructions for Savings Sales Data and Ruby Settings.
Sapphire Site Installation

Overview
Sapphire installation uses files from CITPAK_V5_10_04_Suite_Production_CD.exe, which, when extracted, provides the GemPro files for Gemstalling; folders with files for installing both NewPro and Topaz from a CD; and a folder containing the files to install Sapphire Management Suite. See Sapphire Installation CD Preparation.
GemPro
After extracting the files, use the GemPro Installation for Sapphire Sites procedure to install Sapphire GemPro.
NewPro
After preparing the CD, use the NewPro Installation for Sapphire Sites procedure, which uses a CD-ROM and HPV-20, to install NewPro.
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Topaz Workstation Installation

Topaz workstations are upgraded from the same CD containing the Sapphire installation: CITPAK_V5_10_04_Suite_Production_CD.exe. Topaz installation follows Sapphire installation. See Topaz Workstation Installation.
SMS
See SMS Installation for Sapphire Sites.
Sapphire GemPro Board Upgrade To CPU-6

The Sapphire Site Controller GemPro board software must be upgraded from CPU-5 to CPU-6 if it has not already been upgraded. This software upgrade enhancing the operating system is accomplished as the first step in Gemstalling the Sapphire, and the process also converts the CPU-5 Ruby Card to a CPU-6 Ruby Card. Only the software is upgraded. The hardware remains the same. NOTE: Failing to perform this procedure correctly could damage your system. This software upgrade is for Sapphire or Sapphire/Topaz sites only. It is NOT for Ruby-only sites. Documentation on the CPU-6 upgrade may be found on the VeriFone Premier Web Connection at Petro Downloads > Sapphire > Sapphire and SMS: Other Documentation > Installation Guide in the PDF file CPU-6 Installation for Sapphire Base 160. WARNING:There are now two.vfg upgrade files. If you are upgrading on a Sapphire-equipped site, you must use Relsapp.vfg both to Gemstall the application on the Sapphire Site Controller GemPro board and to Gemstall the application on all Ruby terminals. If you are upgrading on a non-Sapphire site, you must use Rel.vfg to Gemstall. Use of the wrong file for your site will prevent the upgrade from completing.
Questions?
If you have any questions while upgrading, the VeriFone Technical Support Center is available for assistance 24 hours a day, 7 days a week at 888-777-3536.
Saving Sales Data and Ruby Settings

Saving Data
Use these steps to begin any onsite upgrade: 1. Close the current report periods. a. Run Close Cashier Totals and Print Cashier Report at the controller Ruby terminal. In a multiterminal system, run Close Cashier Totals and Print Cashier Report at each workstation also. b. Run and print close period reports: In a 3-shift configuration, run Close Shift (Close Period 1), Close Daily (Close Period 2), Close Monthly (Close Period 3) and Close Yearly (Close Period 4). Print these reports. In a 12-shift configuration, run Close Shift (Close Period 1) and Close Daily (Close Period 2). Print these reports. c. Run the Payroll Report using the Close option.
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2. Make sure that the last batch was reconciled. To do this: a. In Network Manager > Print Batch Report, select the appropriate batch. b. Look at the Network Report (part of the Close Daily report printed above) for the last balanced batch. c. Verify that the last balanced batch on the In Balance totals agrees with the last batch on the Network Report.
Saving Settings
List out all of the sites configuration parameters and data from the Ruby controller or standalone terminal. To print out your Ruby terminal settings, access each of the following functions and [List] their contents. Keep the printouts for use at the end of the upgrade. Manager mode: All functions Fuel Manager mode: All functions Reports mode: Configuration Maintenance mode: All functions Network Mgr mode: All functions Car Wash Mgr mode (if applicable): All functions
Ruby Manager Backup of Data and Settings

Using Ruby Manager, perform a complete system backup.
Onsite Upgrade Procedure For Ruby-Only Sites

After completing the steps of Saving Sales Data and Ruby Settings by using Ruby Manager to back up all sales data and Ruby configuration settings, continue here to upgrade Ruby software at sites without Sapphire. Note that this procedure uses files extracted to C:\GEMSTALL\CITPAK\V5_10_04\Ruby, which are then Gemstalled using Rel.vfg. 1. If HPV-20 is installed, remove Ruby Cards from all Ruby terminals 2. Connect the PC COM port through a null modem adapter and an RS-232 cable to the controller Ruby terminals COM 1 port. 3. Place the controller Ruby terminal into SYSMGR mode by pressing and holding (with a ballpoint pen point or paperclip) the forwardmost button on the card holder on the right side of the terminal. 4. Once the terminal is in SYSMGR mode, start Gemstall on your PC and: a. Go to the C:\GEMSTALL directory noted above and open the Rel.vfg file.
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b. Run the Edit function to set the terminal specific requirements such as the correct printer, keyboard, and terminal type for the terminal you are upgrading. c. Run the Install function. NOTE: Gemstall version 2.52 or higher, compatible with USB ports and all Windows versions through Windows XP, should be used at a Baud rate of 57600 if the laptop supports it. The latest Gemstall version is available on the VeriFone Premier Web Portal at Petro Downloads > PC Based Applications > Gemstall. 5. Replace any Ruby Card removed and reboot the controller Ruby terminal. NOTE: If an update of your operating system is required, the Ruby terminal prompts for confirmation and automatically updates the system. The system then reboots the Ruby terminal as necessary. When the update has been completed successfully, the system reboots, and the updated version displays. 6. Using Ruby Manager, restore all sales data and Ruby settings except for settings in Fuel Manager. The Fuel Manager settings must be manually restored using the printouts that you made earlier in Saving Sales And Settings Data. (Note that you may want to save the printouts for future reference.) 7. If you have a workstation Ruby terminal, remove any Ruby Card, connect the workstation Ruby to the PC for Gemstalling, and place the workstation Ruby terminal into SYSMGR mode by pressing and holding (with a ballpoint pen point or paperclip) the forwardmost button on the card holder on the right side of the terminal. 8. Once the workstation terminal is in SYSMGR mode, run Gemstall. a. Open the Rel.vfg file for the version being installed. b. Run the Edit function to set the terminal specific requirements such as the correct printer, keyboard, and terminal type for the terminal you are upgrading. c. Run the Install function. 9. When prompted, replace any Ruby Card and reboot the workstation Ruby terminal. NOTE: If an update of your operating system is required, the Ruby terminal prompts for confirmation and automatically updates the system. The system then reboots the Ruby terminal as necessary. When the update has been completed successfully, the system reboots, and the updated version displays. 10. If there are other workstation Ruby terminals on the site, repeat steps 7, 8, and 9 for every other workstation.
Sapphire Install CD Preparation

Overview
Sapphire GemPro, NewPro, and SMS for this release are all contained in the self-extracting zip file CITPAK_V5_10_04_Suite_Production_CD.exe. This file may be downloaded or distributed on a CD disk. In either case, double-click on this file and choose Unzip. The files will be placed in the folder C:\CITPAK V5.10.04 Suite Production CD.
GemPro
The GemPro component is CITPAK_V5_10_04_GemPro_Production_Software.exe. Doubleclick on it and it will extract to C:\GEMSTALL\CITPAK\V5_10_04\GemPro where it is Gemstalled using Relsapp.vfg. See GemPro Installation for Sapphire Sites.
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NewPro
The NewPro folders must be burned to the root of a CD-ROM disk for installation. The disk must contain at least:

install folder tftpserv folder tmp folder tools folder
NOTE: It may be convenient to place the SMS folder on this CD. The GemPro file does not need to be placed on the CD, although it may be. Whether or not it is placed on the CD, remember to Gemstall from files on your PCs hard drive and not from the CD. See NewPro Installation for Sapphire Sites.
Topaz
Topaz software is included with the NewPro software and is installed after Sapphire NewPro. See Topaz Installation for Sapphire/Topaz Sites.
SMS
Sapphire Management Suite files must also be burned to a CD for installation. They may be placed on the CD used to install NewPro or on a CD of their own. See SMS Installation for Sapphire Sites.
GemPro Installation for Sapphire Sites

After completing the steps of Saving Sales Data and Ruby Settings by using Ruby Manager to back up all sales data and Ruby configuration settings, continue here to upgrade Sapphire GemPro software for Sapphire sites. Note that this procedure uses files that may be extracted into C:\GEMSTALL\CITPAK\V5_10_04\GemPro which are then Gemstalled using Relsapp.vfg. NOTE: These are abbreviated instructions. For full details, see The Sapphire Installation Guide available for download from the new VeriFone Premier Web Connection at Petro Downloads > Sapphire > Sapphire and SMS: Other Documentation > Installation Guide. 1. Remove the Ruby Card from the Sapphire Site Controller. 2. Connect the RS-232 cable from your PC to COM 2 of the COM Port Bank 3. Place the GemPro side of the Sapphire Site Controller in SysMgr mode by pressing [+] and [S] on the front panel keypad at the same time for 2 seconds. Release the keys when you hear a short beep. 4. Using the keypad on the front panel of the Sapphire Site Controller, press [1] twice to establish the [Yes] key and [2] twice to establish the [No] key.
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5. Use the [2] key to answer No until the Select SYSMGR Port option appears. 6. Press 1 for [Yes] for Select SYSMGR Port SYSMGR on COM PORT 2 To select the Baud rate of 57600 for Gemstall
NOTE: If your PC will not support the high Baud rate, choose 19200. Other questions should be answered with 2 for [No]. 7. On your PC, start Gemstall. Move to the C:\GEMSTALL directory and then continue to the sub directories for the application, version, and GemPro. Select Relsapp.vfg. NOTE: Gemstall version 2.52 or higher, compatible with USB ports and all Windows versions through Windows XP, should be used at a Baud rate of 57600. The latest Gemstall version is available on the VeriFone Premier Web Portal at Petro Downloads > PC Based Applications > Gemstall. 8. Open the Relsapp.vfg file for the version being installed. a. Run the Edit function. b. At the Sapphire or Ruby prompt, choose Sapphire (controller). c. Continue with the Edit function to set the terminal specific requirements such as the correct printer, keyboard, and terminal type for the terminal you are upgrading. d. Run the Install function. NOTE: Be sure to select the Relsapp.vfg option and Gemstall the Sapphire as a controller of a multiterminal configuration. 9. The Sapphire begins a reboot. To speed up the process, press the [Pause] key on your PC to pause the program before the Sapphire beeps to show the reboot is complete. 10. Once again, repeat the selection of [1] twice to establish the [Yes] key and [2] twice to establish the [No] key. 11. Use the [2] key to answer No until the Select SYSMGR Port option appears. 12. Press 1 for [Yes] for Select SYSMGR Port SYSMGR on COM PORT 2 To select the Baud rate of 57600 for Gemstall
NOTE: If your PC will not support the high Baud rate, choose 19200. Other questions should be answered with 2 for [No]. 13. Gemstall installs the GemPro software. 14. Remove the Ruby card from the first of up to four Ruby terminal workstations that can work with the Sapphire Site Controller. 15. Connect the PC COM port through a null modem adapter and an RS-232 cable to the controller Ruby terminals COM 1 port. 16. Place the controller Ruby terminal into SYSMGR mode by pressing and holding (with a ballpoint pen point or paperclip) the forwardmost button on the card holder on the right side of the terminal.
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17. Once the terminal is in SYSMGR mode, run Gemstall. a. Open the Relsapp.vfg file for the version being installed. b. Run the Edit function and select Ruby (workstation) at the Sapphire or Ruby prompt. c. Designate the first Ruby as Terminal No. 1. The Sapphire uses System Setup on the No. 1 workstation terminal to provide managerlevel configuration of the Ruby system to site requirements. d. Continue the Edit function to set the terminal specific requirements such as the correct printer, keyboard, and terminal type for the terminal you are upgrading. e. Run the Install function. 18. In turn, Gemstall any other Ruby workstations with Relsapp.vfg, designating them as Terminal No. 2, Terminal No. 3, and Terminal No. 4 as needed. 19. When Gemstall is complete, replace the Ruby Card in the Sapphire Site Controller and reboot by pressing + and R at the same time. 20. Allow the Sapphire to boot up, then replace the Ruby cards in the workstations and power up the workstations.
NewPro Installation for Sapphire Sites

After using Ruby Manager to back up your all sales data and configuration settings as described in the Saving Sales Data and Ruby Settings section of these Release Notes, continue here to install Sapphire NewPro software. The installation CD is made from folders extracted from CITPAK_V5_10_04_Suite_Production_CD.exe as previously described. 1. Place the installation CD in the HPV-20 CD. 2. Power-cycle the HPV-20/V950 PC to transfer the NewPro and Topaz files. 3. Connect your laptop/PC to the SERVICE CONSOLE of the Sapphire Site Controller with an RS-232 cable. 4. Run HyperTerminal to install the NewPro files. NOTE: If a firmware caution message appears, see the Upgrading Sapphire Firmware section below. NOTE: For full details, see The Sapphire Installation Guide available for download from the new VeriFone Premier Web Connection at Petro Downloads > Sapphire > Sapphire and SMS: Other Documentation > Installation Guide.
21
Upgrading Sapphire Firmware

If your application requires you to upgrade the Sapphire Firmware from DK 1.3.0 to DK 1.4.0, you will see the following caution soon after starting Sapphire software installation: CAUTION: This process replaces the firmware in the Sapphire NewPro. This will erase all customer data. Answer no to cancel this process. Follow the prompts to complete the firmware upgrade. CAUTION: This process replaces the firmware in the Sapphire NewPro. This will erase all customer data. Answer no to cancel this process. Proceed with firmware change?
<yes or no> y Reprogramming BIOS and Diagnostic Kernel DO NOT INTERRUPT THE PROCESS, OR THE SAPPHIRE MAY BECOME UNUSABLE. >> Autoflash Program, Version 1.3 Copyright 2000-2003 by VeriFone INC. All rights reserved.
Preparing to write: System BIOS Version 2.0.3 WARNING -- PRESSING RESET OR TURNING OFF THE POWER DURING THE UPDATE PROCESS WILL RESULT IN INVALID FLASH CONTENTS Flash Memory Map FILE NAME SIZE bios FLASHED TO 0x40000
BIOS device
Processing file : bios Flash Programming Succeeded! >> Autoflash Program, Version 1.3
Copyright 2000-2003 by VeriFone INC. All rights reserved.
** Diagnostic Kernel will be flashed with file dk ** File dk is larger than the DK flashpart!
- 22 -
** Remaining 0x6C000 bytes of file dk will be flashed to the beginning of the BIOS flash part. WARNING -- PRESSING RESET OR TURNING OFF THE POWER DURING THE UPDATE PROCESS WILL RESULT IN INVALID FLASH CONTENTS Flash Memory Map FILE NAME SIZE dk 0xFC0000 dk 0x6c0000 FLASHED TO DK device BIOS device
Processing file : dk Processing file : dk (BIOS device) Flash Programming Succeeded! BIOS and Diagnostic Kernel versions were successfully updated. Please return the DIAG switch to the down position to restart in the new Diagnostic Kernel and start the application installation process. Please note that you will need to run loadinstallkdi again from the new Diagnostic Kernel. NOTE: These statements repeat until you put the Diag switch down, after which the system reboots automatically. Please return the DIAG switch to the down position to restart in the new Diagnostic Kernel and start the application installation process. Please note that you will need to run loadinstallkdi again from the new Diagnostic Kernel.Rebooting to Linux Installer **** LynxOS is down **** The DK and operating system have been upgraded. Log in again as user install and follow the prompts.
23
Topaz Installation for Sapphire/Topaz Sites

After installing Sapphire NewPro software, you will be prompted Do you have a Topaz? Key y, and you will be told to switch the RS-232 cable connected to the installers laptop to the CONSOLE port on the right side of the first of any Topaz workstations to be loaded. NOTE: During Topaz installation, when the choice of 1. Complete Installation and 2. Custom Installation appears, you must choose 1. Complete Installation. Do NOT choose option 2 unless instructed to do so by the VeriFone Help Desk. A Custom Installation may not complete properly. Note that the first workstation loaded must be given the number of Topaz terminals on site. Thus if there are four Topaz workstations to be loaded with the upgraded software, the first to be upgraded would be given the designation of Terminal 4. The second upgraded would be given the designation of Terminal 3. The third, Terminal 2. And finally the fourth, Terminal 1. This is to insure that the terminals receive correct IP addresses. Proceed with the Topaz installation using HyperTerminal. NOTE: Topaz hardware and software installation instructions may be found on the VeriFone Premier Web Connection at Petro Downloads > Topaz > Topaz: Other Documentation.
SMS Installation for Sapphire Sites

1. Insert a CD containing the folder SMS v1.09.08 for CITPAK 5.10.04 in the CD drive of the PC that is going to run SMS. 2. Open the SMS folder and double-click on setup.exe.
- 24 -
Minimum Requirements
Gembus Modem Ruby 24MHz Gemix Operating System Ruby 24MHz Gemstall Gemstall Gemstone Ruby II Workstation Controller Gemstone Ruby II Memory Workstation Controller 8 MB 8 MB 24MHz 24MHz v2.52 v2.2.5 v1.08
Keyboards/Magstripe Reader MSR/13x5 MSR/15x8 Network Network Version Configuration Version Other RS-232 to RS-422 Converter DCR controller Heartland v39 CITGO PDL v015 65 key 120 key
25
Sapphire-01 and Sapphire-02 Compact Flash Support for 1 - 4 Topaz Terminals Support for 5 - 6 Topaz Terminals Sapphire-03 Compact Flash Support for 1 - 6 Topaz Terminals 512 MB Compact Flash (Minimum) 128 MB Compact Flash 512 MB Compact Flash
V950 (HPV-20) Versions

Hardware Type DELL DELL Rev. 4 V950 Software Version 4.03.03 4.03.03 Rev. 4 5.02.00 Software Version Date June 24, 2009 June 23, 2009 November 2, 2010
- 26 -
Fuel Hardware Peripherals Supported

Dispensers Supported
VeriFone advises using the Recommended Version shown here. Unlisted versions may not work reliably with the Ruby SuperSystem, Sapphire, or Topaz.
Dispenser/ Interface VeriFone SFC Application SFS (Suite) Bennett DOSPIB 515 Horizon 1 No Yes Yes v515T01.08 v6.27 Supports Standard POP Discount & Generic Loyalty with Bennett 515 interface box, firmware v.507 Supports Standard POP Discount & Generic Loyalty with Bennett 515 interface box, firmware v.507 Yes Yes v2.02.15 v1.00.11 Supported: Yes/No Recommended Version Notation
Horizon 2
Yes
v2.15
Dresser/Wayne CPU PIB HyperPIB Yes Yes Yes v49.37 v39000 v54000 v49.32 and v49.34 are not supported. Loyalty not supported Supports Standard POP Discount & Generic Loyalty
Arbitration Board
Yes
27
Gilbarco PAM 1000 Yes v32.1.60 Supports Standard POP Discount & Generic Loyalty Supports Standard POP Discount & Generic Loyalty
PAM 5000
Yes
410-27-1.05
SMART Connect
No
- 28 -
Schlumberger SAM Yes vC4501.04.30 Supports Alternate POP on Dual-PPU CardScan 4000s
Tokheim DHC Yes v6.17 Supports Standard POP Discount & Generic Loyalty Supports Standard POP Discount & Generic Loyalty
VXDHC
Yes
v4200.03.09
29
Dispenser Card Readers Supported Options

VeriFone advises using the Recommended Version shown here. Unlisted versions may not work reliably with the Ruby SuperSystem, Sapphire, or Topaz.
Bennett
Bennett: DCA Option Non-debit Cash Acceptors Debit Graphics Supported: Yes/No Yes No No No Debit Non-debit SDES (DUKPT) TDES M/S Yes No No No N/A Recommended Version N/A Part Description/ Notation
Bennett: DCT (VeriFone Everest Card Reader) Option Cash Acceptors Graphics Supported: Yes/No No No Debit Non-debit SDES (DUKPT) TDES M/S Yes Yes No No 1.02.02 1.02.02 Recommended Version Part Description/ Notation
- 30 -
Dresser/Wayne
Legacy CAT Option Cash Acceptors DSM Graphics Scanner Secure CAT Supported: Yes/No Yes Yes Yes Yes No Debit Non-debit (not enhanced) SDES (DUKPT) TDES M/S Yes Yes No No 58.00 64.00 Recommended Version 64.00 v1.19 64.00 64.00 Part Description/ Notation JCM is supported
Dual CAT Option Cash Acceptors DSM Graphics Scanner Secure CAT BCB Supported: Yes/No Yes Yes Yes Yes No Yes Debit Non-Debit SDES (DUKPT) TDES M/S Yes Yes No No 103.00 103.00 5.1 Recommended Version 103.00 v1.19 103.00 103.00 Part Description/ Notation JCM is supported
31
Dresser/Wayne (continued)
Vista3V Option Supported: Yes/No Yes Yes Yes Yes No Yes Yes Debit Non-Debit SDES (DUKPT) TDES M/S Yes Yes No No 103.00 103.00 5.1 36.00 Recommended Minimum Version 103.00 v1.19 103.00 103.00 Part Description/ Notation JCM is supported
Cash Acceptors DSM Graphics Scanner Secure CAT BCB iGEM
32
Dresser/Wayne (continued)
Ovation Option Supported: Yes/No No Yes Yes Yes No Yes Debit Non-Debit SDES (DUKPT) TDES M/S Yes Yes No No 206.00 206.00 36.00 v1.19 206.00 206.00 Recommended Minimum Version Part Description/ Notation
Cash Acceptors DSM Graphics Scanner Secure CAT iGEM
IX Option Supported: Yes/No No No No No No No Debit Non-Debit SDES (DUKPT) TDES M/S No No No No Recommended Minimum Version Part Description/ Notation
Cash Acceptors DSM Graphics Scanner Secure CAT iGEM
33
Gilbarco
FlexPay Secure Card Reader Option Graphics Cash Acceptors GSM Scanner Contactless (RFID) Smart Pad Supported: Yes/No No No No No No No Debit Non-Debit SDES (DUKPT) TDES M/S Z80 Logic Board Option Cash Acceptors GSM Graphics Scanner Contactless (RFID) Smart Pad Supported: Yes/No No No No No No No Debit Non-debit SDES (DUKPT) TDES M/S Yes No No No 50.2.4 Recommended Version Part Description/ Notation No No No No Recommended Version Part Description/ Notation
34
Gilbarco (continued)
Encrypting PIN Pad (EPP) with Advanced GSM Option Cash Acceptors Advanced GSM Graphics Scanner Contactless (RFID) Smart Pad Supported: Yes/No No Yes Yes Yes Yes No Debit SDES (DUKPT) TDES M/S Yes Yes No CRINDs Advantage Encore 300 Encore 500 Eclipse Yes Yes Yes Yes 62.6.10 62.6.10 3.1.50 3.1.50 See CRIND versions below. See CRIND versions below. Recommended Version Part Description/ Notation
NOTE: Encrypting PIN Pad (EPP) without Advanced GSM is not supported unless the Ruby Card feature is present. NOTE: Please contact your Gilbarco servicer for the correct setup of the EPP and the mapping of the keypad.
35
Gilbarco (Continued)
Advantage CRIND (Z180 Logic Board) Option Cash Acceptors GSM Graphics: Monochrome Graphics: InfoScreen Scanner Contactless (RFID) Smart Pad Supported: Yes/No Yes Yes Yes Yes 60.8.90 60.8.90 InfoScreen graphics are supported only in single-line mode. Recommended Version 60.8.90 Part Description/ Notation
Yes Yes No Debit
60.8.90 60.8.90
Non-debit
Yes
60.8.90
Note that v60.7.30 is NOT supported for any mode.
SDES (DUKPT) TDES M/S
Yes No No
60.8.90
36
Encore 300 Option Cash Acceptors GSM Graphics: Monochrome Graphics: InfoScreen Scanner Contactless (RFID) Smart Pad Supported: Yes/No Yes Yes Yes Yes 60.8.90 60.8.90 InfoScreen graphics are supported only in single-line mode. Recommended Version 60.8.90 Part Description/ Notation
Yes Yes No Debit
60.8.90 60.8.90
Non-debit
Yes
60.8.90
Note that v60.7.30 is NOT supported for any mode.
SDES (DUKPT) TDES M/S
Yes No No
60.8.90
37
Options for the Gilbarco Encore 500 and Eclipse models are supported as shown only with required component versions as shown in the Component Table below. The component version must at least meet the versions shown in the Component Table. In addition, the dispensers must be upgraded to the Gilbarco power supply shown.
Encore 500/Eclipse Option Cash Acceptors GSM Graphics: Monochrome Contactless (RFID) Smart Pad Debit Non-debit SDES (DUKPT) TDES M/S Yes Yes No No Supported: Yes/No Yes Yes Yes No No Part Description/ Notation
Encore/Eclipse Component CRIND Bios CRIND MIP Pump Pump MIP Pump Door Node Printer Neuron Printer HOST Gilbarco Power Supply
Version Number/Part Number v2.1.95 v2.0.00 v1.6.95 v10.0.07 v01.0.37 v1.01 v1.04 P/N M02274A001
38
Gilbarco Dispensers Dispenser Encore 500 MPD MPD Selectable Blender Description Pump Control Node Legacy Modular Advantage Modular Advantage Version 1.8.30 70.9.82 70.9.82 75.6.10
These are the current recommended versions for Gilbarco models. Other Gilbarco dispenser model versions are currently supported.
39
Schlumberger
4000 Option Cash Acceptors SSM Graphics Scanner Contactless (RFID) Supported: Yes/No No Yes No No No Debit Non-debit SDES (DUKPT) TDES M/S Yes Yes No No 0130.04.15 0130.04.15 Debit Module Software v401.01.06 Recommended Version Notation
Centurion Option Cash Acceptors SSM Graphics Scanner Contactless (RFID) Supported: Yes/No No Yes No No No Debit Non-debit SDES (DUKPT) TDES M/S Yes Yes No No 1000.05.04 1000.05.04 Debit Module Software v401.01.06 Recommended Version Notation
40
Secure PumpPAY Model OP 4100

Secure PumpPAY Model OP 4100 Option Graphics Supported: Yes/No Yes Debit Non-Debit SDES (DUKPT) TDES PCI Yes Yes Yes Yes 1.00.15 1.00.15 1.00.15 1.00.15 Recommended Version 1.00.15 Part Description/ Notation
Secure PumpPAY Model MX 760

Secure PumpPAY Model MX 760 Option Graphics Supported: Yes/No Yes Debit Non-Debit SDES (DUKPT) TDES PCI Yes Yes Yes Yes 2.00.00 2.00.00 2.00.00 2.00.00 Recommended Version 2.00.00 Part Description/ Notation
41
Tokheim
Premier B Option Cash Acceptors TED Scanner Supported: Yes/No Yes Yes No Debit Non-debit (4-line display) TDES Debit TDS Plus (4-line display) SDES (DUKPT) Debit TDS Plus (4-line display) M/S Debit TED (4-line display) SDES (DUKPT) Debit TED (4-line display) M/S Insight Graphics Non-debit Insight Graphics SDES (DUKPT) Yes No Yes MT0301.00 JP02.18.00 Recommended Version N/A v300 or v400 Part Description/ Notation
No Yes MTQD02.00
No Yes Yes MTPQ06.03 MTPQ06.03
42
Tokheim (continued)
Premier C Option Cash Acceptors TED Scanner Supported: Yes/No Yes Yes No Debit Non-debit (4-line display) TDES Debit TED (4-line display) SDES (DUKPT) Debit TED (4-line display) M/S Insight Graphics Non-debit Insight Graphics SDES (DUKPT) Yes No Yes MTQD02.00 JP02.18.00 Recommended Version N/A v300 or v400 Part Description/ Notation
No Yes Yes MTPQ06.03 MTPQ06.03
43
Ruby/Sapphire Options Supported
Backup Power Supply (UPS) ONEAC 200, with RJ-11 port protection, is recommended. Car Wash Exacta Firmware version 4.05 A2
Note: To use more than five-digit car wash codes, the minimum firmware version must be 5.6.5.
VFI P/N P040-07-040
Ryko Code-A-Wash III Ryko Code-A-Wash IV Unitec POS4000 Unitec Enterlink Super Interface Cash Drawer Ruby terminal
Version 15554-009, Rev. E 19574-006 Rev. N Firmware version 6.67 Version 2. Firmware version 2.13
VFI P/N P040-08-024 VFI P/N P040-08-019 VFI P/N P050-01-200

Note: Must have adapter: VFI P/N 22839-01 Rev 3 or Rev C. Do NOT use adapters marked with Rev 1 or Rev A. These adapters can be damaged if plugged into a powered-up Ruby. In addition, the adapter MUST ONLY be plugged into one of the Ruby CASH DWR ports.
Coin Dispenser Transact2 Displays 32 Icon Display (32 fueling pts) VFI P/N P040-08-017 Customer Display VFI P/N P040-08-300 VFI P/N P040-08-023
44
EASY IDTM A Ruby Card is needed to enable this feature. Easy ID is supported for ALL states as long as the Mag Stripe/2D codes use the AAMVA standard format. Please contact your local Department of Motor Vehicles for details about your state. Electronic Fuel Price Signs Supported with tested interface: DakTronics: DM-100 PSC (0A-1196-0133) FutureMedia Displays Inc.: PriceVision LED Model FMD9-GSX. Supported: Everbrite Skyline NOVYC Electronics Inc. PWM
Note: Contact manufacturer for details.
Available for Sapphire sites with SMS (Sapphire Management Suite). The Price Sign Controller (PSC) and an RS-232 connector is supplied by the sign manufacturer. A Ruby Card is needed to enable this feature.
Expanded PLUs Expanded PLUs A Ruby Card is needed to enable this feature.
Note: A Ruby Card is required for sites with more than 1,000 PLUs.
Fast Food Fast Food A Ruby Card is needed to enable this feature.
Laser Scanners (Ruby Ready) Use the following URL to access a list of laser scanners that have been approved by VeriFone.
http://www.verifone.com/industry-solutions/petroleum-convenience/ integrated-partner-solutions/scanners.aspx
Money Order Travelers Express: Delta Network Terminal 780T Version 3.5 P/N 11-0021-001
45
Printer model: 1600 VFI cable: VFI P/N 55296-03

Note: The money order printer should not be connected to a MUX.
A Ruby Card is needed to enable this feature.

Note: If at a Sapphire site, Gemstall GemPro Money Order as On_NewPro and Gemstall Ruby workstations as MO_NotOnThisRuby. Do not Gemstall Ruby terminals with the On_NewPro option.
Western Union Money Order Dispenser System: Version 3.5 T7E Terminal (Serial)
P/N FDX-400 (Version 7534 and above)
Adaptor: DB-9M to RJ-45 (VFI P/N 13641-01) Requires an RS-232 cable (P/N 13836-XX) Interface: FIP11 Interface Module (P/N 010064-02)
Note: The FIP11 Interface module cannot communicate with the Ruby terminal via a MUX.
A Ruby Card is needed to enable this feature.

Note: If at a Sapphire site, Gemstall GemPro Money Order as On_NewPro and Gemstall Ruby workstations as MO_NotOnThisRuby. Do not Gemstall Ruby terminals with the On_NewPro option.
PINpads MX 870/MX 860/MX 850/ MX 830 Multimedia

Note:
See the Sales Representative for part numbers.
For debit, PINpads must be injected with the appropriate key for the application.
46
Port Multiplexor Black Box COS-II Used when additional RS-232 ports are needed.
Note: See VASC Bulletin 0207-002.
Printers (Point of Sale) Ruby terminals VeriFone P540 Ruby SuperSystem Dual Printer Combination with thermal receipt printer and impact journal printer VFI P/N V050-02-001 Paper Width Receipt Printer: 80 mm (3.15) Paper Width Journal Printer: 76 mm (2.99)
Note: Printers replace multi-station dot matrix printers. Printers connect to Ruby terminals only. Printers sold as a pair only.
Epson TM-U930 Multi-station dot matrix printing both receipts and journal Minimum: v1.2 ESC/POS VFI P/N P040-02-004 Paper Width: 70 mm (2.75) Epson TM-U950 Multi-station dot matrix printing both receipts and journal Minimum: v1.02 ESC/POS VFI P/N P040-02-006 Paper Width: 70 mm (2.75)
47
Sapphire/Ruby POS terminals and Sapphire/Topaz POS terminals
Seiko DPU-E427 Thermal journal only printer VFI P/N P040-02-009 Paper Width: 58 mm +0/-1 mm (2.28-2.24) Seiko P/N (Paper): TP-E23C-1
Note: This printer must be used if a printed journal is wanted on site with Sapphire. To print receipts at the Ruby terminals in a Sapphire system, the EPSON TM-T88III Thermal receipt only printer is recommended, but Sapphire sites may use either of the Epson Multistation dot matrix printers with Ruby terminals to print receipts only.
VeriFone Thermal receipt only printer (May be used to replace EPSON TM-T88) VFI P/N P040-02-020 Paper Width: 79.5 mm .5 mm (3.15 .02) EPSON P/N (Paper) NTP080-80 EPSON TM-T88III Thermal receipt only printer VFI P/N P040-02-008 Paper Width: 79.5 mm .5 mm (3.15 .02) EPSON P/N (Paper) NTP080-80
Note: For installation information and DIP switch settings, refer to the VASC Field Service Bulletin No. 0406.001.
Secondary Network Mannatec or CFN Interface: Secondary Network Protocol v. 2.0

Note: Note: A site may accept only one brand of secondary network Fleet card. FUELMAN/GASCARD proprietary cards are now processed through the CITPAK host and do not use a secondary network.
48
Tank Level Sensor EBW: Auto/Stik Firmware version AMOCO4 Requires an RS-232 cable (P/N 13836-XX) Requires an adapter DB9M, standard (black) (VFI P/N 1364101) Emco: EECO System 1500 Firmware version 023E Requires an RS-232 cable (VFI P/N 13836-XX) Requires an adapter DB9F, null modem (red) (VFI P/N 13638) Emco: EECO System 2000 Firmware version 004L Requires an RS-232 cable (VFI P/N 13836-XX) Requires an adapter DB9F, null modem (red) (VFI P/N 13638) Emco: EECO System 3000 Firmware version 005I Requires an RS-232 cable (VFI P/N 13836-XX) Requires an adapter DB9F, null modem (red) (VFI P/N 13638) Veeder Root: TLS 250 Requires an RS-232 cable (VFI P/N 13836-XX) Requires an adapter DB25M, null modem (red) (VFI P/N 13581-01) Veeder Root: TLS 350 Requires an RS-232 cable (VFI P/N 13836-XX) Requires an adapter DB25M, null modem (red) (VFI P/N 13581-01)
49
Network Devices Supported

Ruby/Sapphire/Topaz Network Connection Options
The network connection option is chosen at Gemstall. VeriFone advises using the Recommended Version of the network connection device shown here. Unlisted versions may not work reliably with the Ruby SuperSystem, Sapphire, or Topaz.
Network Devices Supported Dial-up Telephone Line Internal modem

Note:
Maker
Recommended Version
VeriFone
N/A
Use the ADS_DIAL option in Gemstall.
DSL (Digital Subscriber Line) and Cable Modem Converter Datawire Communication Networks, Inc. Hardware: MicroNode 1100 and 1400 Application Version: E0V0X8_02C.39Q_AUTO OS Version: 02C.39Q
Note: Note:
Use the DATAWIRE option in Gemstall. This device requires DHCP services to be provided by the TCP/IP link. Most DSL and Cable Modem ISPs (Internet Service Providers) provide this. Most routers will also provide DHCP.
Converter
TNS
Model: C3200B Application Version: 2.09.380R O/S Version: 2.09.380R
Note:
Use the FUSION_POINT option in Gemstall.
Converter
Note:
SysTech / ECHOSAT
Model: IPG/7501
Use the ECHOSAT_VSAT option in Gemstall.
Converter
Note: Note:
SMARTLink/SPG ECHOSAT
Model: IPG/7501
Use the ECHOSAT_VSAT option in Gemstall. It is the device providers responsibility to facilitate the merchants to ensure that the device is implemented in PCI compliant manner in the merchants environment.
50
VSAT (Very Small Aperture Terminal) Earthstation

Note: Note:
Hughes Network Systems
PES 5000
Use the HUGHES_VSAT option in Gemstall. All PES 5000 or compatible are supported.
Earthstation
Note:
ECHOSAT
Vanguard 320 Hypercom IEN 2000
Use the ECHO_VSAT option in Gemstall
51
Important Information
A Note On Version Numbers
CITPAK 5.10.04 may be either a Ruby-only application (with or without HPV-20), a Sapphire suite with SMS, or a Sapphire/Topaz suite with SMS. For Sapphire sites, the Sapphire GemPro takes the same version number of CITPAK 5.10.04, which is also the version number of the Sapphire NewPro/Topaz suite. The Sapphire Management Suite version is 1.07.06. NOTE: Only the GemPro, NewPro, Topaz, and SMS versions supplied as part of the CITPAK 5.10.04 software suite may be used. Other versions of these software suite elements MUST NOT be substituted. They will not work.
Backdoor Password
Several functions and parameters require the entry of a backdoor password. These functions and parameters should only be used with the assistance of the VeriFone Technical Support Center, which is available 24 hours a day, 7 days a week at 888-777-3536.
Gemcom Version
Gemcom 1.08.06 or higher, available on the new VeriFone Premier Web connection (go to Petro Downloads > Sapphire > Sapphire Utilities), is required for Sapphire sites using this software. This Gemcom version is recommended for non-Sapphire sites as well.
Gilbarco Sites Must Set PAM Jumper

Gilbarco sites must enable the PAM (Pump Access Module) for buffer price mode by making the CPU board jumper JP7=A.
Must Have Ruby Card With More Than 1,000 PLUs At Ruby-only Sites
Ruby-only sites with more than 1,000 PLUs must have a Ruby Card with the expanded PLU option.
POP Discount Configuration Notes

Alternate POP Lowest Price Level Configuration
When using the Alternate POP Discount Configuration, only sites with Tokheim dispensers may use either the value 1 or the value 2 for the parameter POP Lowest Price Lvl (1=CA 2=CR) in Fuel Manager > Site Parameters > Fuel Site
52
Parameters. Dresser/Wayne and Gilbarco sites must enter the value 1 when configuring this parameter.
Bennett DCTs Support Standard POP Configuration

Bennett DCTs with Horizon 1 (firmware v6.27) or Horizon 2 (firmware v2.15) dispensers now support POP Discount with Standard Configuration only. To support POP Discount, the dispensers must be equipped with a Bennett 515 interface box (firmware v5.07).
Dresser/Wayne HyperPIB 54000 Sites May Use Standard POP

Dresser/Wayne sites equipped with HyperPIB 54000 or higher may use the Standard Configuration for POP Discount. Sites without HyperPIB 54000 or higher must use the Alternate Configuration for POP Discount. Note that if the Standard Configuration is used, and if dual cash/credit pricing is enabled, the POP Discount will be given on both cash and credit sales. (all bases)
Gilbarco Sites May Use Cash/Credit With POP And With Single PPU Window Dispensers
Gilbarco sites may now use both cash/credit price while POP Discounts are in effect. In addition, these sites may use the cash/credit and POP combination even though they have dispensers with a single PPU window. WARNING:Your local Weights and Measures department may or may not allow cash/credit pricing with single PPU window dispensers. VeriFone accepts no liability if this feature is enabled.
Gilbarco Sites Must Set PAM Jumper

As noted above, Gilbarco sites must enable the PAM (Pump Access Module) for buffer price mode by making the CPU board jumper JP7=A. This applies to POP as well as other sites.
Gilbarco With PAM May Use Standard Configuration

Gilbarco sites with PAM version 32.1.60 or higher may now use the Standard Configuration for POP Discount. The Alternate Configuration remains available for all sites including Gilbarco.
POP Fueling Limit

POP Discounts awarded for purchasing specified PLUs or departments, such as car washes, may now be limited by cutting off fueling in a POP-eligible transaction at a pre-configured dollar amount. Only the fuel purchase, and not any other merchandise or service, such as a car wash, counts towards the dollar fueling limit. NOTE: Topaz workstations do not support the POP Fueling Limit. The POP Fueling Limit is supported by Ruby terminals at Ruby-only and Sapphire sites.
53
POP Membership Requirement

POP Discounts have been enhanced to allow a site to require that customers wanting any available POP Discount must use a Membership Card. This option is available for any site set up in the Basic+Membership mode. It can be used to restrict any of the five non-Membership discount types for the benefit of those presenting Membership Cards only. Setting the new parameter Membership Card Required? to Y when setting up any of the 10 possible POP Discount transactions in Manager > POP Transaction File will mean that a Membership Card must be presented to receive a POP Discount under a Transaction Definition calling for:

Purchase of a specific PLU Use of a specific MOP Use of a specific credit card Purchase of at least a minimum amount Purchase of at least a minimum amount from a department
Standard Configuration: 10 Prices Per Fuel Grade

POP Discount sites using the Standard Configuration may now set up to 10 price definitions for each grade of fuel offered for a POP Discount. Previously, only two price definitions could be set up for each grade of fuel.
Ruby, Sapphire, and Topaz In Release Notes

Release Note categories such as New Features, Enhancements, and Resolutions are separated into such sections as Ruby/Sapphire/Topaz; Sapphire; and Topaz. For instance, a New Feature designated Ruby/ Sapphire/Topaz would apply to Ruby sites, Sapphire sites, and Sapphire sites with Topaz and/or Ruby workstations; while a New Feature designated Topaz would apply only to sites with Topaz workstations.
Sapphire GemPro Board Upgrade To CPU-6

The Sapphire Site Controller GemPro board software must be upgraded from CPU-5 to CPU-6 if it has not already been upgraded. This software upgrade enhancing the operating system is accomplished as the first step in Gemstalling the Sapphire, and the process also converts the CPU-5 Ruby Card to a CPU-6 Ruby Card. Only the software is upgraded. The hardware remains the same. NOTE: Failing to perform this procedure correctly could damage your system. This software upgrade is for Sapphire or Sapphire/Topaz sites only. It is NOT for Ruby-only sites. Documentation on the CPU-6 upgrade may be found on the VeriFone Premier Web Connection at Petro Downloads > Sapphire > Sapphire and SMS: Other Documentation > Installation Guide in the PDF file CPU-6 Installation for Sapphire Base 160.
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Sapphire LOGIN Switch In UP Position For Operation

The LOGIN switch on the front of the Sapphire Site Controller must be placed in the UP position and left that way at all times. The only exceptions are while upgrading or when a VeriFone representatives asks that the switch be put in the DOWN position for diagnostic purposes.
Secondary Network for Mannatec or CFN Cards

The Ruby applications secondary network card interface has been upgraded to Secondary Network Protocol version 2.0 from version 1.0. Sites using secondary network Fleet cards with Secondary Network Protocol version 1.0 must get their ACU (Authorization Control Unit) upgraded by the secondary network provider to version 2.0 for the Ruby terminal to interface properly with the secondary network and the VeriFone Tranz 380 terminal. Note that a site may elect to accept only one secondary network card: Either Mannatec or CFN. NOTE: FUELMAN/GASCARD card transactions are now made within the CITPAK application and do not need a secondary network. NOTE: When the Proprietary card interface with ACU version 2.0 is connected through a MUX (port MUtipleXer), the MUX must be reconfigured to allow both numeric and non-numeric values, both of which are necessary for interfacing with version 2.0. Switch number 7 of switch banks SWA and SWB must both be set to ON in the configuration. See VASC Field Service Bulletins No. 0206-003 and 0207-002 for details on reconfiguring the MUX.
V950TM PC Replacing Dell PC

Overview
HPV-20 sites may now be equipped with the VeriFone V950 PC, which is a replacement for the Dell PC. The operation of the V950 PC and the Dell PC is similar, with the V950 having an advanced operating system (XPE). Just like the Dell PC, the V950 PC is needed for Sapphire sites and can work with or without the Sapphire Site Controller to provide on-site maintenance operations such as:
Backup: Takes a snapshot of the Ruby system files including all applications and data files Restore: Retrieves and loads into the Ruby terminal a snapshot taken earlier using the Backup function Upgrade: Updates the software on the Ruby terminal to a later version that was previously downloaded onto the V950 PC. Revert: Reloads the software application that was running on the Ruby terminal before the Upgrade function was performed.
In addition, the V950 system allows the VeriFone Ruby Customer Support Center to remotely conduct diagnostics while the Ruby SuperSystem is operating.
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Terminology
System The system and software enabled by either the V950 PC or the HPV20 PC is still referred to as HPV-20. PC Name Since either PC may be used to run HPV-20, the term V950/HPV-20 PC is used to refer to the PC running the HPV-20 system.
V950 (HPV-20) Versions

Hardware Type DELL DELL Rev. 4 V950 Software Version 4.03.03 4.03.03 Rev. 4 5.02.00 Software Version Date June 24, 2009 June 23, 2009 November 2, 2010
VASC Field Service Bulletins and Release Notes

Check for VASC Field Service Bulletins issued after the publication date listed on the cover of these Release Notes for updated information. Peripheral devices supported, especially fuel hardware peripherals, may change after the release of software. If there is a conflict between what is stated in these Release Notes and what is stated in a VASC Field Service Bulletin with a later publication date, the information in the Bulletin should be considered correct. Installation of nonsupported peripherals may void the VeriFone warranty.
Documentation
Brief guides to various features, which used to appear in the Release Notes, may now be downloaded from the new VeriFone Premier Web connection at Petro Downloads > Features Reference:
POP Discount Features Reference (Base 153): Includes a description of the POP Discount feature and detailed instructions on configuring the POP Discount feature. Check items in this Important Information section and recent ASC Field Service Bulletins for complete fuel hardware restrictions. HPV-20 Release Notes Features Reference: Includes instructions on installing and using HPV-20. Steps for using HPV-20 for upgrades are also included. Sapphire Release Notes Features Reference: Includes a description of Sapphires features, cabling instructions, minimum requirements, and instructions for using Sapphire to upgrade applications.
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Sapphire and SMS: Other Documentation

Comprehensive guides along with various utilities can be found on the new VeriFone Premier Web connection (at Petro Downloads > Sapphire > Sapphire and SMS: Other Documentation). Among the publications are:

Sapphire Installation Guide: A guide to installing the Sapphire system. Sapphire Software Installation Guide: A guide to installing the Sapphire software.
Topaz Archive
Among other documents in the Topaz archive on the new VeriFone Premier Web connection at Petro Downloads > Topaz > Topaz: Other Documentation is the Topaz Installation Guide: A guide to installing Topaz workstations.
Weights and Measures

Support for cash and credit pricing at the dispenser requires explicit cash and credit selections on the dispenser. This is in compliance with the Weights and Measures Guidelines for Selectable Unit Price Capability, section G-S.5.1. Notice: This Ruby software supports a POP Discount feature, which allows a point-of-purchase discount on fuel based on the purchase meeting certain pre-defined transaction criteria. It is possible that the Weights and Measures department in your state may consider this POP Discount feature, when used in a post-pay scenario, to be in violation of state regulations. YOUR IMPLEMENTATION OF THE POP DISCOUNT FEATURE IS DONE AT YOUR OWN RISK. VERIFONE EXPRESSLY DISCLAIMS ANY LIABILITY FOR CLAIMS, FINES OR DAMAGES RESULTING FROM IMPLEMENTATION OF THE POP DISCOUNT FEATURE IN A LOCALE WHERE IT IS DEEMED A VIOLATION OF LOCAL OR STATE REGULATIONS. YOU SHOULD CONSULT YOUR LOCAL WEIGHTS AND MEASURES ENFORCEMENT GROUP BEFORE IMPLEMENTING THE POP DISCOUNT FEATURE.
2011 VeriFone, Inc. All rights reserved. No part of this publication covered by the copyrights hereon may be reproduced or copied in any form or by any means - graphic, electronic, or mechanical, including photocopying, taping, or information storage and retrieval systems - without written permission of the publisher. The content of this document is subject to change without notice. The information contained herein does not represent a commitment on the part of VeriFone. All features and specifications are subject to change without notice. VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of VeriFone, Inc. Sapphire, Topaz, HPV-20, Ruby Manager, Everest, EASY ID, Electronic Journal On-site, and Ruby Card are trademarks of VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names are the properties of their respective holders.
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ISD Software Release Notes

Previous Production Version Reference Set Release Date Publication Date

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

*************************** Installation Change ******************

******************************************************************** GSD Introduction

The upgrade or installation process changes for Sapphire and Topaz.

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

The following determines if the application has GSD software:

New In This Release: 5.10.04 ENHANCEMENTS

Software Version Number

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Dispenser Card Readers

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Sapphire Sapphire Generic Loyalty

Sapphire Management Suite

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

New In Previous Release: 5.10.03 ENHANCEMENTS

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Secure PumpPAY and Dresser/Wayne

Credit Card Configuration

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Temporary Data Files

Sapphire Sapphire Management Suite (SMS)

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Sapphire Sapphire Generic Loyalty

Sapphire Management Suite

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Onsite New Installation Upgrades

Ruby Only Onsite Installation Upgrade Gemstall

Sapphire Site Installation

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Topaz Workstation Installation

Sapphire GemPro Board Upgrade To CPU-6

Saving Sales Data and Ruby Settings

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Ruby Manager Backup of Data and Settings

Onsite Upgrade Procedure For Ruby-Only Sites

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

Sapphire Install CD Preparation

CITPAK 5.10.04 Production

VeriFone ISD Software Release Notes

********* Installation Change