( )

7-6

() - ()

) (
1.1
1.2
1.3
1.4

1-2

 1.1

1-3

 )1

()Improvement ()Remediation of problems/defects ()Reform of worse ()Change for better ()Amelioration in quality :
:

1-4


(1 :
.
(2 :
.

.
1-5

1-6

 )2

.
.

.
.
.

1-7



.

.

1-8

1-9

.

.

1-10


:
.
.
.
.
.
1-11

) (3
:


() () () ()






/


...
1-12

 )1

1-13

:





.


.

.

.



.
4:
()
()
()
()

)1

)2
)1
)2

Action

Plan

Do

Check

(1

)1

1-14

 () ()
.

Target

Current
level

1-15