ESET

Remote Administrator 4
Manual de instalacin y Gua del usuario
ESET Remote Administrator 4
Copyright 2010 de ESET, spol. s r.o.
ESET Remote Administrator 4 ha sido desarrollado por ESET, spol. s r.o.
Para obtener ms informacin, visite el sitio www.eset.com.
Todos los derechos reservados. Ninguna parte de esta documentacin
podr reproducirse, almacenarse en un sistema de recuperacin o
transmitirse en forma o modo alguno, ya sea por medios electrnicos,
mecnicos, fotocopia, grabacin, escaneo o cualquier otro medio sin la
previa autorizacin por escrito del autor.
ESET, spol. s r.o. se reserva el derecho de modificar cualquier elemento
del software de la aplicacin sin previo aviso.
Atencin al cliente internacional: www.eset.eu/support
Atencin al cliente para Amrica del Norte: www.eset.com/support
REV. 31.8.2010
Contenido
..................................................1. Introduccin 5
1.1 Nove.d.a..d..e..s...........................................................
.....5
1.2 Arqui.t.e..c.t.u..r.a.. .d..e.l. .p..r.o..g.r..a.m...a......................
.....................7
2. In.s.t.a..l.a.c.i...n. .d..e. .E..R.A.. .S.e..r.v..e.r. .y. .E..R.A.. .C..o.n.
.s.o..l.e.8
2.1 Requi.s..i.t.o..s...........................................................
......8
2.1.1 Re.q..u..i.s..i.t..o..s. .d...e. .s..o..f..t.w....a..r.e..................
.................................8
2.1.2 Re.q..u..i.s..i.t..o..s. .d...e. .r..e..n..d..i.m...i..e..n..t..o.........
....................................8
2.1.3 Pu..e..r..t.o...s. .u..t..i.l.i.z..a..d..o..s.............................
.............................10
2.2 Gua. .d..e. .i.n..s.t.a..l.a..c.i...n. .b....s.i.c.a...........................
................10
................................................................................
.....10
Informacin general del entorno (estructura de la
red)
2.2.1
2.2.2 An.t..e..s. .d...e. .l.a.. .i.n..s..t..a.l..a..c.i....n....................
................................11
2.2.3 In.s.t..a..l.a..c.i....n...................................................
....................12
2.2.3.1 in...s.t..a..l.a..c.i....n.. .d..e..l. .E..R...A.. .S..e..r.v..e..r......
.......................................12
2.2.3.1.1 In..s.t..a..l.a..c.i....n.. .e..n.. .c.l....s..t.e..r...................
..................................13
2.2.3.2 in...s.t..a..l.a..c.i....n.. .d..e.. .l.a.. .E..R..A.. .C...o..n..s..o..l
.e........................................13
2.2.3.3 M..i..r.r.o...r.........................................................
.....................13
................................................................................
.......14
Tipos de bases de datos compatibles con el ERA
Server
2.2.3.4
2.2.3.4.1 R.e..q..u..i..s.i.t..o..s.. .b....s.i..c.o...s.........................
................................14
2.2.3.4.2 C.o..n..f.i..g..u..r.a..c..i...n.. .d...e. .l.a.. .c..o..n..e..x..i....n

.. .d..e.. l..a. .b...a..s.e.. .d..e.. .d..a..t..o..s.......15

2.2.3.4.3 In..s.t..a..l.a..c.i....n.. .s..o..b..r..e. .u...n..a.. .b..a..s..e. .d
...e. .d...a..t.o...s. .y..a.. .e..x.i..s.t..e..n..t..e.......16
2.3 Situa..c.i...n..: .i.n..s.t..a.l.a..c.i...n. .e..n.. .u.n.. .e..n.t..o.r..n.o.
. .e..m..p..r.e..s..a.r.i.a..l..........16
................................................................................
.....16
Informacin general del entorno (estructura de la
red)
2.3.1
2.3.2 Ins..t..a.l..a..c.i....n...................................................
....................17
2.3.2.1 In..s..t..a.l..a..c.i....n.. .e..n.. l..a. .s..e..d..e...................
...................................17
2.3.2.2 S.u..c..u..r..s.a..l.:. .i.n..s..t..a.l..a..c.i....n.. .d..e..l. .E..R..A
.. .S..e..r..v..e..r.............................17
2.3.2.3 S.u..c..u..r..s.a..l.:. .i.n..s..t..a.l..a..c.i....n.. .d..e..l. .s.e..r.
.v.i..d..o..r. .M...i..r.r.o...r. .H...T..T..P.............17
2.3.2.4 S.u..c..u..r..s.a..l.:. .i.n..s..t..a.l..a..c.i....n.. .r.e..m...o...t.a.
. .e..n.. .c.l.i..e..n..t..e..s......................17
2.3.3 Ot..r.o...s. .r.e..q...u..i.s.i..t.o...s. .p..a..r..a. .l.o...s. .e..n..t.
.o..r..n..o..s.. .e..m...p..r..e..s.a..r.i..a.l..e..s......18
3. T.r.a..b.a..j.o. .c.o..n. .E..R..A.C..............................19
3.1 Cone..x.i...n.. .a. .E..R..A..S..............................................
.........19
3.2 ERA.C.. .- .V..e..n..t.a..n..a. .p..r.i.n..c.i.p..a.l.......................
....................20
3.3 Filtra..d..o. .d..e. .l.a.. i.n..f.o..r.m...a..c.i...n.......................
....................21
3.3.1 Fil.t..r.o................................................................
.................21
3.3.2 M.e..n..... .c.o...n..t..e..x..t.u...a.l...................................
........................22
3.3.3 M.o...d..o.. .V..i.s..t..a................................................
.....................23
3.4 Ficha..s. .d..e.. .E.R..A..C................................................
..........23
3.4.1 D.e..s.c..r.i.p...c.i....n.. .g..e..n..e..r.a..l. .d..e.. .l.a..s. .f.i..c.
h...a..s. .y.. l..o..s. .c..l.i.e..n..t..e..s............23
3.4.2 R.e..p..l.i.c..a..c.i....n.. .e. .i.n...f.o..r..m...a..c.i....n.. .e..n.. .f
.i.c..h..a..s.. i..n..d..i.v..i.d...u..a..l.e..s.......24
3.4.3 Fi.c..h..a.. .C..l.i.e..n..t..e..s........................................
.........................25
3.4.4 Fi.c.h...a. .R...e..g..i.s..t.r..o.. .d..e.. .a..m...e..n..a..z..a..s.....
.....................................27
3.4.5 Fi.c..h..a.. .R..e..g..i.s..t..r.o.. .d..e..l. .c..o..r.t..a..f.u...e..g..
o..s.....................................28
3.4.6 Fi.c..h..a.. .R..e..g..i.s..t..r.o.. .d..e.. .s..u..c..e..s.o...s.........
....................................28
3.4.7 Fi.c..h..a.. .R..e..g..i.s..t..r.o.. .d..e.. .a..n....l.i.s..i.s...........
...................................28
3.4.8 Fi.c..h..a.. .R..e..g..i.s..t..r.o.. .m......v.i.l.........................
.............................29
3.4.9 Fi.c..h..a.. .C..u..a..r..e..n..t..e..n..a................................
...........................29
3.4.10 Fi.c..h..a.. .T..a..r.e..a..s............................................
........................29
3.4.11 Fi..c.h...a. .I.n...f.o..r..m...e..s.....................................
..........................30
3.4.12 Fi..c.h...a. .I.n...s.t..a..l.a..c.i....n.. .r.e..m....o..t..a............

..................................30
3.5 Con.fi.g..u..r.a..c.i...n. .d..e.. l.a.. .E..R..A. .C..o..n..s.o..l.e........
.........................30
3.5.1 Fi..c.h...a. .C...o..n..e..x..i....n.......................................
.......................30
3.5.2 C.o..l..u..m...n...a..s. .-. .F..i.c..h..a.. .M...o..s..t..r.a..r. .u.. .o
..c..u..l.t..a..r............................30
3.5.3 F.i.c..h..a.. .C..o..l.o...r.e..s.........................................
........................30
3.5.4 F.i.c..h..a.. .R..u...t.a..s..............................................
......................30
3.5.5 F.i.c..h..a.. .F..e..c.h...a../.H...o..r..a...............................
...........................30
3.5.6 Fi.c.h...a. .O...t..r.a..s.. .o..p..c..i.o..n...e..s......................
...............................31
3.6 Mod.o..s. .d..e. .v..i.s.u..a.l.i.z..a.c..i..n...............................
................31
3.7 ESET.. .C..o.n..f.i.g..u.r..a.t.i.o..n.. .E.d..i.t.o..r.....................
.....................32
3.7.1 C.a..p..a.. .d..e.. .c.o...n..f.i.g..u...r.a..c.i....n.....................
..............................32
3.7.2 En...t.r..a..d..a..s. .d...e. .c..o..n...f.i.g..u..r..a..c.i....n.. .c.l.a.
.v..e...................................33
..................................................35
Instalacin de las soluciones cliente de
ESET
4.
4.1 Insta..l.a..c.i...n. .d..i.r.e..c.t.a........................................
.............35
4.2 Insta..l.a..c.i...n. .r.e..m...o..t.a........................................
............35
4.2.1 R.e..q..u..i..s.i.t..o..s.................................................
.....................38
................................................................................
.....38
Configuracin del entorno para la instalacin
remota
4.2.2
4.2.3 In..s.t..a..l.a..c.i....n.. .i.m...p...u..l.s..a..d..a.. .r.e..m...o...t.a.
.....................................39
................................................................................
.....42
Instalacin remota por correo electrnico/inicio de
sesin
4.2.4
4.2.5 In..s.t..a..l.a..c.i....n.. .r.e..m....o..t..a. .p...e..r.s..o..n..a..l.i.z
..a..d..a................................44
4.2.6 A.c.t..u..a..l.i.z..a..r..................................................
.....................45
4.2.7 C...m...o.. .e..v..i.t..a..r. .i.n..s..t..a.l..a..c.i.o...n..e..s. .r..e..p
..e..t.i..d..a..s...........................45
4.3 Inst.a.l.a..c.i...n.. .e.n.. .u..n. .e..n..t.o..r.n..o. .e..m...p.r..e.s..a..
r.i.a.l........................46
5. A.d..m..i.n..i.s.t.r..a.c.i...n. .d..e. .o..r.d..e.n..a.d..o..r.e.s. .c.l.i.e.
.n.t..e.47
5.1 Tare..a.s...................................................................
..47
5.1.1 Ta..r..e..a. .d...e. .c..o..n...f.i.g..u..r..a..c.i....n...................
...............................48
5.1.2 Ta..r..e..a. .A...n....l.i.s.i..s. .a.. .p..e..t.i..c.i....n................

................................48
5.1.3 Ta..r..e..a. .A...c.t..u..a..l.i.z..a..r. .a..h..o...r.a..................
.................................49
5.1.4 Ta..r..e..a. .S..c..r.i.p...t. .d..e.. .S..y..s.I..n..s..p..e..c..t.o...r.
.......................................49
5.1.5 Ta..r..e..a. .R...e..s..t.a..u...r.a..r./..e.l.i..m...i.n..a..r. .d...e. .
l.a.. .c..u..a..r.e..n...t.e..n...a.................49
5.1.6 T.a..r.e..a.. .G...e..n..e..r.a..r. .r..e..g.i..s.t..r.o.. .d...e. .a..u..
.d..i.t..o..r..a.. .d..e.. .s..e..g..u..r.i.d...a..d......50
5.1.7 T.a..r.e..a.. .M...o...s.t..r.a..r. .n...o..t.i..f.i.c..a..c.i....n........
...................................50
5.1.8 T.a..r.e..a.. .i.n..t..e..r.a..c..t.i..v..a...............................
............................50
5.2 Adm.i.n.i.s..t.r.a..d..o..r. .d.e.. .g..r.u..p.o..s.........................
...................51
5.2.1 G.r.u...p..o..s.. .e..s.t....t.i..c.o...s..................................
.........................52
5.2.2 G.r.u...p..o..s.. .p..a..r.a..m......t.r.i..c.o...s........................
............................52
5.2.3 Si.n...c.r..o..n..i.z..a..c.i....n.. .d..e.. .A..c..t.i..v..e. .D...i.r.e..
c..t..o..r.y...............................53
5.3 Dire.c..t.i.v.a..s..........................................................
......54
5.3.1 Fu...n..c.i..o..n..a..m...i..e..n..t..o.. .y. .p...r.i.n..c..i.p..i.o...s.
.b....s..i.c..o..s..........................54
5.3.2 C...m...o.. .c..r.e..a..r. .d..i..r.e..c..t.i.v..a..s......................
..............................54
5.3.3 D.i.r.e..c..t.i..v..a..s. .v..i.r.t..u..a..l.e..s.........................
...............................55
................................................................................
.....56
Funcin y objetivo de las directivas en la
estructura de rbol de directivas
5.3.4
5.3.5 Vi.s..u..a..l.i.z..a..c.i....n.. .d..e.. .d..i.r..e..c.t..i.v..a..s........
....................................57
5.3.6 Im..p...o..r.t..a..c.i....n../..e..x..p..o..r..t.a..c..i...n.. .d...e. .d..i
..r.e..c..t.i.v..a..s.......................57
5.3.7 As..i.g..n..a..c..i...n.. .d...e. .d..i..r.e..c..t.i.v..a..s.. .a. .c..l.i.
e..n..t..e..s...............................57
5.3.7.1 D..i.r..e..c.t..i.v..a.. .p..r.e..d...e..t.e..r..m...i.n..a..d...a. .p..
.a..r.a.. .c.l.i.e..n...t.e..s.. .p..r.i.n...c.i.p...a.l..e..s...57
5.3.7.2 A..s..i.g..n..a..c..i...n.. .m....a..n..u..a..l..........................
..............................58
5.3.7.3 R...e..g.l..a..s. .d..e.. .l.a.. .d..i.r.e..c..t.i..v..a................
.....................................58
5.3.8 El.i.m...i..n..a..c.i....n.. .d..e.. .d..i.r..e..c.t..i.v..a..s............
..................................59
5.3.9 C.o..n..f.i..g..u..r.a..c..i...n.. .e..s..p..e..c..i.a..l..................
...............................59
5.3.10 S.i.t..u..a..c.i..o..n..e..s.. .d..e.. i..m...p..l.e..m....e..n..t..a..c.
i....n.. .d..e.. .d..i.r.e..c..t.i..v..a..s...........60
................................................................................
.......60
Cada servidor es una unidad independiente y las
directivas se definen localmente
5.3.10.1