~

'-< 0

==
~ ~
t'l

8,
~

t::;) 0

!.

Q.

.... n>
n>

r:r;

-e

~ ~
n>

= = .,

= .., ~, ~ = ::;.-~= =o~ ~~~ = ~~ e -ce ~ .., = = ~ ~ ....

~
C
.~ Q. r:r;

~> 0"C

~. e;

C"~

o~

. --------~-

s s·

t::1
0

1LJ ~, cr
Co

to

'"
t!1
(l>

to· .,

-<

~
to to

= -e

'"
t!1
(l>

to., .., 0

~.

en

r.,

;;;'"
0

'"
C'l

~ ~ ~

= = '"
to

r-

... 0
t::
(') (')

c..
:::s

:;-

.....

00 '-<

., sr

::s-

e. ~
o

a e

8> .0

0;
::s

§
0

o e o ::s-

1;l

a .,

>< CD

(l>

'0

0., 0..

e.

e (l>

E e

::s

s e
~.
C'l

r.,
0

CD

g
CD

e.

(l>

0;<1.9,

::s .,

e. ~ ~~ ~~
::s.o e (l>

or ., e cr

a '"

r .,
;(l>

0:

<

>-<,

'0

'-<

e,
0
(l>

a
(l>

cc

0'

~
::s
(l>

"l .,

Z
0
>-<

0-

'" 0..

S
N' ::s '"

'" g

sr

s"

><

""

(1

;-

0' '" ::s

0<> 0

trl

s
'"
00

-0 _,

_, _,

LIl 00

N 0\

(5

I
I
<X>

I
0,

I I
Z
>-l
:;tI

I
<0

o c::

o o
0,

Q)

r-

n
CD CD

iii <
a.

I I

I I

t""'

c::
Z rn
CIJ

;:,
U)

Q cc
;:, CD
Q

C·
U) U)

CD

I I
'"

CD ;:,

...
CD

r:::a. ::;;

t""'

c::::

Cii

Z
tn
V)

I I"

I I

I I

l'

Z
tI1 r.n

I I

I
I

l'

c:::
Z
tT1
c;n

ro
til til

fii'

CD 3
n

DI til C. CD

I I

3
DI

= ;= ::;'
0,

2,

I I

rC

Z
tIl
CI)

::;i
III III

.!!!.
0-

cr o

I I

ill

l'

•
iii'

c:::
c
(J)

ii::

3 cr

g
CD "0 III

Z
tIi

a
CD "0

0-

en

00-

!!!.

ii
3 (I)
::J
(J)

~
3

8"

g
CD

f
" is "
is

"

!"

'" ~.
~ ::!.
1> l'

c:::
Z

t,r
(I)

tIi

c.
V>

"0(1)

g.~

en

5~

~~ 3a (l)c.

~
i.'I~ ..... ... "'.... .-~, ~.
~~I

~,

·.,
I,

~~~
::> ~ ::r;I
(JQ (tI ~

;-"aas
en
~"'O
(1l

° ::> c:T '" (i'"'"

0.
(tl

!Zl

rn
tI')

0 fn 'CI 0

r-

...

"C:I

~. s' 8 ~ ;- ~.
p-~3"g c fi" g 2.
~

Q..

5::
CD
QI

3
fn CD

s~ c ., ., !:j'O ~ ~.a;, ?' o ~0~ r-(i 0. ~ _.~ '" 3 '" § ~ ,_.. ;;;
:14"'8 o§p-r
"t:j

tTl"c:T

6
Q
(ii' ;:+U> I

~01 ~

g.
:J

t
So
CD C. CD

~ ~ ~
c

cn

I
I\) I\)

cia

o
I»

en

("p

=- 2 g' 2. ~ ~
~'8
~3~~

g- & g
::I~.

("")

g
v.:
("p

-.

=
0

'" (') 8> ~ ~g3'"

r»CcnOo i:l
~i:l (tl '"

I»

"-

go~
U>

'" ;:l "'" S' .,

i»
n

[.~. §; ~
><"'"'o~
;::.; _. (T) i:l ~

3 ~,'" ~
'" ("")

;;

~ '" ~

0!!!.., CD :J en c)" 0

o ., .,

!}
t""'

3
c:
QI

~g~~ 0
-, 8..
0,'0 ::> 0
(')

= 0:;'
n

0 en

o=8..3~
g-c§.g
0. ::l...

Z
tI1 en

O:""d 5 ...,
0

~~6.
~ 1-0'

'" f> '" 8 '" 3 ~ 0"

(ll ("p

~.

cs: =

~ ~. ~ a. t:h@"ft§
~. 8 < § N ::>'" '" c::
('1 (")

§\ P.r

p' ~

'" '"
(1)

p-~
'"

c:T"'~

~t5'

o §~ ce '"
(1)

S''O ~ '" 0 p-::> (')

9~

9
I

~
'CI 'CI 0,

• •• • • •

!!!, Q
CI.

CD

i»

I
I\)

c:
QI

'"

0:;'

0:

..

CD In C CD

:D

:3

I I
'"
.j:>

I
(]l

l'

'"

c::::

Z rn
r:t.l

••• ••

n
C

01» 3(1)

rCT

n ...
I» CD

_ ....
::II»

2.D;

0,(1) ::1.=

c
CD

I I I

I
ro
Ol

CT

I»

n
I» ::I

c N'

iii"

cr ::s.
CD
(I)

!!.
I» CI. CD I»
N

"CI

'I
I

::s. I»
:I

CD

I»
(I)

CD

= -

'.:-1.

--

--

i~'-~'I

..•.

. • >It;';

..

,',/

01

rCo

c;'
CD CD

;;'

c;:

a ...

I I
I\l to

-= c

is
en
CD CD

I I

::,

= en

'<

=
en

01

-= c
CD 01

is

2-

c'

01

I
I\l

CD

I
I
'"
a

I
I I

I
~:
,,-

--

,-

"....

"_".

,-

I
I I

I
I cc
w

.~

I
I I

I
I I

C»

r-

Dr iii
CI. CD C

CD

I I
'"
0>

Ie C

I I
n

CD'
C'>

C»

3 c,

o c
C»

n'
e,
0, CI. CD Ie CD

I I

1=

0:

I
----~-=--=--~ -!'"

-~-".
t.

B
I I

I I

~1
c

111

oon mH~

:I

• =

I I

I
_---~--~~-------

-:

'-.

"

>r,'t~;:

I
I
I

I
I I

I
---~-~---~- .=-~--

.,

--

t ........

}~.' ,:...

.~

_;~'~~J

sv tn so gO-Q:(I):lO;:l c a m
3Q·3 (I) "'en.oen (I) o· -. :l .0 Q. c c. 3.~~'fP_~:~2: § en c Q: ~ ~ a.a. <O::JOQ,lcn

!!!
n
CD

ro ~. ~

Fl -

Q)

::J

0"

...

QcC.

. -g~. ~ 1:J
Q.Q.l

a ~.

(ii'

3'

W6:::J_

I ... '" I

£3

£a.~ffig-ga

:l

m ~.

8"
CI. CD

's s s e e s

< rs· g - s ~ .., 1""t"{/lg.("P~o0. .,

(1) ~

~~[ga

('D.g~g:~£

g' g, g
('tl ~

~g.~ag_~

g;!Q.~
Q)CD:J::JI

g. g. o.c
oc Q)CD ~:l
~

"'Q

3:::f8~
-.C/)-~

a ~ 2. ~
"'0"''''
ffi ~

= is' ...
DI

iii

::lIm
~

~3.g., ssca

-,.o:::u"o 00'

0;

~~ ~

0m en (I) (I) Q) en a. _(ij0

!l). I

g~
C

~ ~.m 3
.-+::l.

g.~.6·g:

~ ~l.~.g ~ 9:~~cr~~ ~ g- o· (i~ ~

~, 0.. ~

s....,
~
'"1

8. :::l $!. ::l 0 ~ ~ g ;-o?t-~c.:o en en ~ ~ ~ 0

ell

o3~o:<0.

~ ~;'

~ ~

......
trl,

Eq:~03P.3
CJQ,.(I)
~,

......

8.

o
0
l' trl
CIl

::> =

~~~~'<

. g nS-pr

=' '"
(1)

03

g.~ _.
0
::l

:Q

Q,l.

Q.l I

'"" Q 3

~.

"" ~
:.e :;;

::> 0 eo. n .., 5;3f>§g. o 0 ., "" _. (1) 3 § ="'00.0. 3~ 0

'"'-

[e

iii is'

I I

3
DI CD CD

.=

= =.. .
DI DI
Q

cr

'iii' 3
en

o 0<5. o
Ul

0.

0.

'"

I
o.z
'" c 0-'" III <
Ul III '" Ul Ul 0.'"

I
'"g 0.0
Ul

I I

es g iii'

I
....
id

o
t"'"

o
tr1
Vl

I
I I
:;0

o rt:r1
CI.l

I I

I
.
I

.
I

~1

I ... I
CXl

I ... I
CD

I
I
cr o

:::l

en

'" S

'"

-3 en §

......

s:

'"
)<

tr1,

0..

~'g

'" -. '" 3
::3 ~

n ~. (')
'"

i»
(')

o
::l

0
::l

co 0 cr

C.

CD

III

~g
0..(1) ~(')

3 c

iii'

3
0

Ill,

-'1
'"

c: III
c.

0 (')
!!!.

'" ~
N

.., (1) n
0

"':'"(1)
(1)

'" '" c. '" '< !!!. 3a c.

::l III

'"

0 '" Q.
III

iii'

n::l

s:
(')

e;-0
::l

::l

'" '" s CD

'" Cil

CD '" o

III

"'-0~ CD 0

o c.
'"

:< o· ~ _. CD
Cil
0

III

crill
III
(')

....

~.~
::l '"

<-0 CD CD

3.Cil
III

-0 CD 0

III

til

5Q

c.

'"

::l

!!!.
CD
III

c.

a
c.
(')

::l

co iii
0
tn

-CD CD '" (')-0 :::l CD Q:(') 0

~.

C.

III
(') (')

o
0
l' tIl
CI.l

:::0

tn

(')

iii'

s
e;3

'"

C.

5' ~

2-2
,

en

'"

'" s:

r0-

'"

'"

-0 0 '< 0

'"

-0

sn c.

c.

3 o

III

'<

co '" '" '" '" '" a ro::l

S Cil

s
::l

'"

'"

'"

<1l

o
:::J

so (J) o (J) c :::J o

:::J o.

el. c

J
(J)

0.

"0

iil o
"0

<1l

~ o
:::J

'" '"

:::J

'"

I I

8 3
'"
(J)

~. ro c::
:::J o.:::J

a:

rr
(J)

(5"
(J)

'" ro<1l :::J

<1l :::J <1l <0

0.

0.
<1l <1l

"0

o o

5i"

"

'<

iil o
:::J

,
I
-I> '"

, ,

I
'"
01

=
.z

00

'"='" 3 :
C/)

=~

I
I

I
'"
C1>

I
I I

!!!
Q .CI C CD
C)

CD

==

CD"

I
01 OJ

==
CD

I
......

c:
tIi

<
tIi

en

I
Satlsfacclon del cliente m x cO·

I I

~ a. ~ o ~ "'CD

Q.

CD ::J

I
enm "U~. mco
m

~'" en(/)

~fl 0-·

::OeD

I
I
Ol

I
CD In aCD CD(D"

., .... =c
C;

c;

Qi"

.,
In

CD

C;~

!!.

=, .

= n° .,
I»

., c
3

CD Qi"

c.

c
trj trj
CI:l

<

....

. .....

,
c:::
tI1

I
I

<:
tI1

en

,
I
c:::
tI1

I I

<:
tI1

en

I
I I

I
J
I I

J
-"

~"-:.
. .'0.,

I
I I

I
I
I

I I

~
()
(f)

"0

(3

3
o
Ql

I I
o

::s CD (f)

c)"

I I

~
0.

~.

&

I I

I I

I
I I

I
I I

I
C
trl

-<
trl

en

I
-

"~f.. ~;~.
"'_1;.,

-, ',.

,
I I

,
•

I
c::::
tli

I I

<
m
Vl

, , I

I I

I I

::c
CD
UI

3
CD

I
C
trI

I I

-<
trI
IZl

I I
I ..... I
.....

I» CD

r-

CD ICI

ii1
CI.

iii·
CD fA

iii

I
......

I I

n
CI

3
c
I»

:. n
2.

=
CI

CD fA

I I

I I
-

1-

"

•_

"r:,::,~

o•
(!)

:0< III
::l

....0 , III
(!) (f) (f)

-. g
III
::l C
(!)

, ,
I

I
ce o

I
I

I
I I

,
I
co w

·.

I
<

I I

I
I
01
0>

<:
tr.1 :;0

Z
tr.1

en

I
I
0)

S"o
~~.
-

0>

3 CIl 0-3

~~ ~
a!.
I» ~C/J ::l ::l <1>

<0

CIl 0 ~ CIl <1> _.

0<·

e
<1>

() ;?
<1>

"0 ~ -::l o0 CIl CIl'<

I
m'<

~g a:

::l -I»

zr

I I

<1>

0. <1> CIl 0.

I»

,
tT1

c:
::l

o 3

~.
::l <1>

::0

0:

0.

g~
'< <0

8"

o. ~. o

<p

,
c.n

tT1

QI

r-

c ca. c
n
aI

or
C

ca.
tn tn

I I
J

I I

C "CI aI

...
c
aI

Uj' tn

C!

I I

co o

I I
CO

.!l!.
11>

c:

-0 o

I I
~.

I
~
0.

!]

"

0'

2"

c
Q
CCI III
"'CI

CO CD

... ... ...

III

Q.

0'
en

I
.....

I co I
N

CD
"'CI

3 CD
III
Q.

co en

I
co",
'"

"''''::r '" ~~ '" - Cl c

'"

~. 0 0

'" gg.z
o c:

'" a

c.

(.)

I co

a a~ rJ a~
Cl

3a

(") 't;I

I'>.

Ir

~~~ ..

(")'" 0_", 0 0c
(")

t;.~ o 0.

3' (')'
i
I

g:~~ '" g·o

.0

3 0 '" ~ """:::'" (")0 (")

o '" 1'>.0 o e8.

~~

e;

1/

S~ *r:::t~g.g.g-csa~Q8e:g
o ~.o

s: en ?r ~ £2. ~ @ ~ ~ 3 ~ c :::3qog~ogfto('bVJ~ c g_f!l o a (5:-'" &.5 '" '" S o o· is O:::s ~ r:::t !1..... ~ a 8 ~ g~g.~"d ~g.g\~ e 0 '" '" ~ '" '" ~ o~. o -l (")
§

g~~~(I)

gcg.g'ft'"'31'>.~qlrg.1i ~. g: §" 0. ~ -. ~ 0.. g. tJ _ o, -"'''aq· "'",1'>."'''' ~ fi ~ "C 0' e: 0" sr ~ (5' g ~

(I)

~ ~ ~~ ~

~ g.

D.

a e.
0

"C

..0
CIl

.tIlO:~I..o::~cng_

a '"
(lI

8 t:r ~
':

::J

Q)

tJ

.....
tTl

<:

9 ~.
('b

~.~ § ;-~.

(")

~g~ " -~ ~ ~
0.

Ch

~ _

gg 0. ~ ? tn g 65 ~ o· -. :.. "C 2.. :s 3" _. ~§~~~~8.]~~gg'" §_o Q),=so.c-· .o=-a"''''..,o~ 0' 8. a . (11'..._~. § '"C O. 5: 0' ::s c. Q g'o g s ~~ : g ~ ~: 3~~ (jl o-E.O<l't;l" c;. 0; §;, (;" fl· '" 0:?5 Q)..c o 8 o ~§f!l~3 g.1i5::>E.fS
Pol
('b Q"

I~

5' 2.

z
tTl

00"

!:J
~

(1l

(1)

Q)

{I)

Q>.

D)

('b

(I)

0'" N' _ 0

Q. ~

't;I'"

"C ~ ~(")'"

::I

'<

~g_?I"i'

-. ChaCo ro

... rIl

"'0

go/9~:: .... ,

C"£o

qo~

'"

CIl

'Q0

C' l»

Cl

.CI

(II

(II

'f

"CI CI

50

I I

:g

=
<D 01

(II

til C

(II

, ,

. ..
I

,
trl

.!!!.

0-

:::0

:J

CD

c: -0.

.c 9

CD

,
en

trl

. .. ..
I

,
I

,
I
I

.. ...
~ 8

, ,

51

I ~

I
I
2

'" I

.... = ~
CI

rCI en
CI

I»

tn· 3
en
CD

= iii
c
Q.

....

I I
(D
(fJ

.... CD
en

CI

=lll III ::J

!!!.O 3.0

:;;o
o
::J

ur

o (fJ

iii"

.2.
C1l

s a

0:
(3

m C

"0

(3
(fJ

I I

01

III C C _0-

~so.m
III _
(fJ

g-Ci)
~C1l

:J. 0

0.<0

-iii"

(J)

I
;1>,
t:P

;I>

o o

I»

r-

3
Co CD

= c: I»

a
<D

= = CD = CD

en
to ;I>

... ~

;1>,

0 0

::D
CD

= 3
en
CD

==

I I
I
z
a
o

I ~
~ o

cE·
I» I» CI" ::::I
Q

(I)

:::r

iii"
C.

'<

I I

CD
CO)

c
CO)

:::r
I» ::::I
Q

C.

,....
~
CD CD ICI

,....
~
CD AI CO>

=Q

Cij.

c;:

=-

< AI

CD CO>

I I
a o

I
"" I

=. ~ 0; =
I:

CO> CO>

...

I
'" I

I I
o

I
"'" I

I
Z

I ,
I
Z
01

,
o

!!!

~
§j.
Q

CD

...

CD

C7"

I»

CD·

Co CD

0>

c;.
Q

t;;'

:::I Q

.,
Q

CD

v o
~

I» C/O

r-

I» C/O

:::I

I I
....

::,

... c;;
I»

c;.

::,

...

Co CD

o
~

, ,
o

o o

(")

c;: '" ~

~ n

.....

CD

'" = 3

CD

::D

OJ

s:::

"