2009 PERFORMANCE APPRAISAL LEAD GAME ADVISOR AND GAME ADVISOR

Last Name: Hire Date:

First Name: Store Number: Region #:

Associate #: District #:

INSTRUCTIONS & RATING KEY The primary goal of this performance review is to summarize for the associate's development all behavior-based feedback provided throughout the year. It is designed to: 1 2 Objectively evaluate past performance in 2009. Assess individual strengths and areas needing improvement and relate those to current and future opportunities to develop the associate in all areas of GameStop's Circle of Life business model: (a) Reservations, (b) New Sales, (c) Trades, (d) Used Sales, and (3) Edge Card Loyalty

Ratings are numerical (1 to 5), with (1) indicating the most favorable performance and (5) indicating the least favorable performance. Each performance area is given a point value based upon the appropriate rating. Enter the number of points for each performance area based on the rating key for the section. Add the points for each performance area for a total review score. The overall review rating is based upon the total review score using the following key:

Annual Review Rating

Review Score 86-100 70- 85 45- 69 31- 44 0 - 30 Review Rating and Description 1 - Consistently exceeded job expectations 2 - Frequently exceeded job expectations 3 - Met and occasionally exceeded job expectations 4 - Met minimal job expectations. Improvement is required 5 - Did not meet minimal job expectations

Comments, examples and areas of improvement are expected in all categories because they help associates understand their rating. Ratings must be supported by detailed performance related examples -- i.e., behaviors and outcomes using the STAR-STAR/AR feedback model. Contact your DM for review and increase amount approval. Make copies for the Game Advisor and for the store's Game Advisor file and send the signed original to your DM . I. DELIVERING THE CUSTOMER EXPERIENCE
Key: Rating 1 = 30 pts; Rating 2 = 24 pts; Rating 3 = 18 pts; Rating 4 = 12 pts; Rating 5 = 0 pts

A. Creating Outstanding Customer Experiences

Rating:

Points:

Game Advisor demonstrates a commitment to the customer experience by welcoming (greeting), asking questions to explore needs, recommending product solutions, and asking for the sale. Actively promotes new title reservations and the used video game trade-in program. Customers are shown the value of buying used product. Game Advisor effectively attends to multiple customers at the same time. Performs POS transactions quickly and correctly. Is friendly and responsive and provides a positive shopping experience. Uses GameStop-directed greeting when answering the phone. Game Advisor demonstrates professionalism by following GameStop's dress and grooming guidelines, interacting with customers and other associates respectfully, and responds favorably to all opportunities to build customer loyalty.

Customer Experience Examples, Comments and Areas for Improvement:

Key: Rating 1 = 30 pts; Rating 2 = 24 pts; Rating 3 = 18 pts; Rating 4 = 12 pts; Rating 5 = 0 pts

B. Job Knowledge & Task Performance Rating: Points: Game Advisor understands position's duties and responsibilities. Has a working knowledge of policies and procedures and follows them. Game Advisor efficiently completes assigned tasks/responsibilities with minimal supervision. Game Advisor takes initiative and does not wait to be told what to do. Game Advisor improves store performance through store appearance (stocking, dusting, maintenance). Game Advisor performs tasks quickly and accurately. (e.g.: price changes, shipments, trade-ins) Understands and supports return policy. Properly uses the GamePlanner. Job Knowledge Examples and Comments:

II. STORE OPERATIONS (40%)

Key: Rating 1 = 10 pts; Rating 2 = 8 pts; Rating 3 = 6 pts; Rating 4 = 4 pts; Rating 5 = 0 pts

A. Adaptability and Cooperation Rating: Points: Game Advisor actively supports special programs and company policies. Is able to adapt easily to new programs and/or changes without resistance. Game Advisor works effectively with others. Complies promptly and accurately to supervisor's directives. Responds well to constructive criticism and direction. Communicates regularly and clearly with supervisors. Exercises good judgment in making decisions. Game Advisor promotes a positive work environment. Adaptability and Cooperation Examples, Comments and Areas for Improvement:

Key: Rating 1 = 10 pts; Rating 2 = 8 pts; Rating 3 = 6 pts; Rating 4 = 4 pts; Rating 5 = 0 pts

B. Attendance/Punctuality Rating: Points: Game Advisor reports to work promptly, works scheduled hours. Game Advisor provides supervisor with timely notice of absence &/or late arrival. Attendance/Punctuality within Company guidelines. Game Advisor requests time off in advance as appropriate. Absences: Late Arrivals: Attendance and Punctuality Examples, Comments and Areas for Improvement:

Key: Rating 1 = 10 pts; Rating 2 = 8 pts; Rating 3 = 6 pts; Rating 4 = 4 pts; Rating 5 = 0 pts

C. Loss Prevention Rating: Points: Game Advisor follows Loss Prevention policies and procedures to secure company assets. Is knowledgeable in register procedures and company policies concerning accuracy in cash handling, credit card/check acceptance and paperwork. Attentive to customer activity on the sales floor to protect company assets. Understands and complies with inventory control procedures. Complies with bag/coat/belongings check. Game Advisor is familiar with the company's shoplifting prevention and apprehension guidelines. Loss Prevention Examples, Comments and Areas for Improvement:

Key: Rating 1 = 10 pts; Rating 2 = 8 pts; Rating 3 = 6 pts; Rating 4 = 4 pts; Rating 5 = 0 pts

D. Merchandising and Product Knowledge Rating: 0 Points: Game Advisor is familiar with merchandise. Assists to ensure that all products are represented on sales floor and that sections are alphabetized and properly merchandised according to guidelines. Stays informed about new releases and new product. Game Advisor acquires and applies knowledge in all product areas. Game Advisor knows what add-on sale products are carried to suggest to customers. Merchandising and Product Knowledge Examples, Comments and Areas for Improvement:

Total Review Score

Summary of Performance:

Annual Review Rating

2009 Review - New Hourly Rate Calculation Worksheet

Current Hourly Rate X Review Increase % = Review Increase Amount X Prorating Multiplier = Prorated Increase Amount + Current Hourly Rate = New Hourly Rate
(Effective April 25, 2010) (Based on last review or hire date, see below)

Hire/Promo/Review Dt January February March April May June

Monthly Pro-Rating Multiplier Pro-Rating Hire/Promo Date 1.250 July 1.167 August 1.083 September 1.000 October 0.916 November 0.833 December

Pro-Rating .750 .667 .583 .500 .417 .333

Game Advisor Comments:

Game Advisor Signature Game Advisor Name (printed)

Date

Store Manager Signature Store Manager Name (printed)

Date