QUESTIONAIRE (ELECTRONIC BANKING SURVEY) 1. Name :- ____________________________________ 2. Age/date of birth :- ________________________ 3. Profession / name of organization :- ____________________________________________ 4.

Designation :- ____________________________________ 5. Telephone no(s) :- _________________________________ 6. Email address :- ___________________________________@_________________ 7. Qualification :- ______________________________________________________ 8. Computer skills :- ____________________________________________________ 9. Your bank name :- ____________________________________________________ 10. Does your bank provide electronic banking facility (yes/no) a. ATM Network : YES / NO b. Electronic Account Viewing ( Enquiry) :YES / NO c. Electronic Bill Payment Facility :YES / NO d. Electronic Request Processing :YES / NO (Like Cheque Book, Stop Payment etc) e. Electronic Fund Transfer Facility :YES / NO f. Any Other E-Banking Facility :____________________________________________ 11. Are you using online electronic banking facility provided by your bank :- YES / NO 12. Do you regularly use ATM for your banking needs : YES / NO 13. If NO, what is the main reason for your decision :- _________________________________ __________________________________________________________________________ 14. How convenient you find accessing your bank online? a. Easy b. Normal c. Difficult 15. If answer to question no.11 is yes, how frequently do you use each of the following services? Once in a Day Once in a Week Once in a fortnight Once in a Month

Factors

Infrequent

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Internet Banking Mobile Banking Phone Banking On-Line Banking Debit Card/Credit Card

16. Do you consider Electronic banking services as a significant advantage to satisfy your banking needs :YES / NO 17. If YES, kindly specify major advantage of E-Banking Services :___________________________________________________________________________ ___________________________________________________________________________ 18. Which aspects of banking services satisfy you the most:a) Better Services ( ) b) More Facilities/Product Offered ( ) c) Cost Effectiveness ( ) d) Usage Convenience ( ) e) Anywhere Banking ( ) f) Reliability(Faith/Trust) ( ) g) Any Other ( ) 19. Do Electronic Banking Services improve the quality of banking services:- YES / NO 20. What new facilities have been made possible by the introduction of Electronic Banking :___________________________________________________________________________ ___________________________________________________________________________ 21. How important is the availability of Online banking facility in your decision to select a bank to satisfy your banking needs:YES / NO 22. Do you think the bank charges for providing various electronic banking services are much higher than the real benefit of these services to the customers:YES / NO 23. How much useful do you find Electronic Banking in the following areas of Banks working: USEFULNESS Effectiveness of Bank Service Efficiency of Banks Services 24. Do you think that by using E-Banking methods, banks now require much lesser space:YES / NO 25. Which of the following factors influence you the most to use E-banking services:More than average Less than Average Not at all MOST USEFUL FAIRLY USEFUL USEFUL LESS USEFUL LEAST USEFUL

Factors All time availability Ease of use Nearness Security Direct access

Strongly

Average

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F G

Friends/ Relatives Status symbol

26. Kindly rate the following reasons enlisted for not using the E-banking services:More Factors No need( Satisfied with traditional banking) It seems like a botheration Insecurity No access to internet/mobile Lack of operational Knowledge Hidden costs Highly important than average Average Less than average Least important

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