QUESTIONNAIRE 1. 2. Name Age a. c. 3. Below 20 31 40 b. 21 30 d.

41 and above

Occupation a. d. Agriculture Professional b. Govt. Employee d. Others. c. Private Employee

4.

Sex a. Male b. Female

5.

Educational Qualification a. c. 6. School level Professional b. College level d.. Other qualification

Family Income per month a. c. Below 3000 5001 to 10000 b. 3001 to 5000 d. Above 10001

7.

Which of these is the most important reason for possessing ATM card/s? (Tick one or more) a.) Bank offered Free c.) Availability of many ATM centres e) Others (specify) ________________ b) For emergency purpose d.) 24 hour accessibility

How frequently do you use ATM card in a week? a.)Less than 3 times c.)5 8 times b.)3 5 times d.)More than 8 times

9.

What is the purpose/s for using ATM? (Tick one or more) a)Cash withdrawal c) Balance Transfer b)Balance enquiry d) Other (Specify)______________
1

10. How much time do you spend waiting in queue at ATM? Less than 5 mins 5 mins to 10 mins 10 mins or more

11. How long does it take to process your transaction at the ATM centre? Less than 5 mins 5 mins to 10 mins 10 mins or more

12. Have you ever been cheated or your ATM has been misused without your permission Yes No

13. Did you complaint for the fraud and any action taken by Bank Authority Yes No

14. What is your opinion about following factors? Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Factors Ease of use Service Security The variety of transactions Costs of services ATMs network Information provided related to promotional campaigns Instructions clarity Operations rapidity No. of ATM Centers Location of ATM Centers Bill payments Inter-bank account transfer Transaction Alert Quality of currency Highly Satisfied Satisfied Neutral Dissatisfied Highly Satisfied

15. Rank the additional services provided by your bank at ATM Centres? S.NO 1 2 3 4 5 6 7 FACILITIES Cash Deposit Cheque Deposit Bill Payment Phone Bank Account Transfer Mini statement Others RANK

16.

Do the ATM centres provide the denominations of currency you require? a) Always b) sometimes c) never

17.

Do they run out of cash frequently? a)Always b) sometimes c)never

18.

What according to you are the shortcomings of your bank ATM centre? __________________________________________________________

19.

What extra facilities do you expect from an ATM centre? Please specify____________________________________

Thank You