Your Words Reveal Your World View - Free

In the beginning was THE PLAN. And then came The Assumptions.
And The Plan was without substance. And The Assumptions were without form. And darkness was upon the face of the Workers. And they spoke among themselves, saying, 'It is a crock of s--t, it stinks.' And the workers went unto their Supervisors, and said, 'It is a pail of dung, and none may abide the odour thereof.' And the Supervisors went unto their Managers, saying 'It is a container of excrement, and it is very strong, such that none may abide it.' And the Managers went unto their Directors, saying, 'It is a vessel of fertiliser, and none may abide its strength.' And the Directors spoke among themselves saying one to another, 'It contains that which aids plant growth, and it is very strong.' And the Directors went to the Vice-Presidents, saying unto them, 'It promotes growth, and it is very powerful.' And the Vice-Presidents went to the President, saying unto him, 'This new plan will actively promote the growth and vigour of the company, with powerful effects.' And the President looked upon The Plan, and saw that it was good. And The Plan became policy. And that is how S--t happens.
Slip: Being first at the bar Float: Remaining Beer kitty Milestone: Paul buys a round
Results are promising : Turned power on and no smoke detected -- this time... Elements will be phased in Good, gradually as butperhaps a the software little more matures: detail here ? It's late!
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Simon Harris, PMP, CGEIT, IPMA-D, P2RP
Logical Model Ltd 2011
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Essentially complete: It's half done. We predict... : We hope to God! Serious but not insurmountable problems. : It'll take a miracle... Basic agreement has been reached. : The @##$%%'s won't even talk to us.
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2012 Logical Model Ltd Scribd@logicalmodel.net
Your Words Reveal Your World-View
Those who think education expensive have not yet realised what they pay daily for ignorance
Feedback
Events run successfully when they use controls effectively Our controls include your feedback
I try hard not to offend, bamboozle or bore you, but I also try hard to give striking examples, jolt your current thinking and hold-up a mirror When you have feedback advise me in whatever way is comfortable for you so I can act
EG: Comment, in person in class/ at a break/ at the end of day or Add a note to one of the Ground-Rules flip-charts or Blu-tac a note or stick a Post-it to the back of the training room door
While comments on the end of event form are always welcomed and acted upon they are too late to make the event better for you
If I dont know its unlikely I will fix it, If I do know I can at least try Eg Course pace, Topic depth, Time given each topic, Heating/ lighting, Exercises & debrief, Anecdotes & jokes, Catering or parking, Course notes and pens, etc etc etc without limit Notes: t ntex oontext mc -roo c ss-room lass i i al c a ssccal cl phyy de aa ph utsi ide ennoouts ev e ome v lccome e we Logical Model Ltd +44 (0) 84 52 57 57 07 ck2012 el baack wLogical Model Ltd Scribd@logicalmodel.net Feed b Feed 4
Learning a new skill

Next:
Basic Premise Communication Overview ? Detail Word Choice My Words Different Reality Conflicting Outlooks Feedback How We Perceive the World 14 Traits in Two Groups Motivation Traits Motivation Work Traits Working Usage A book about riding a bicycle Not falling off a bicycle Conclusions
Basic Premise
The words we use reveal our outlook on the world

Show our traits in a context
You respond better when my words match your reality

We speak the same language, I get the picture, that feels right, hear what you say wavelength
Listen to others vocal structure & vocabulary

Be a verbal chameleon
Learning Log8 Value from invested time requires you to ACT

Most important slide in the course: Your Notes of ideas and actions from the course What Result: What Actions: By Who & When: What Result: What Actions: By Who & When: What Result: What Actions: By Who & When: What Result: What Actions: By Who & When:
Communication
Is there anything more important in the list of PM personal attributes? Receive Send 1-2-1 1-2-many
Buy Sell Recruit Motivate Negotiate Convince
Overview Detail
10
Do you need the
Or the
m e fro m fro grat iigrate? m you m there ? do you p there t o ve iit dor sto p o e ha ou ha vther or st y u hen yothe o ther en o and w h e to the nd w n e to a on o
10
Word Choice
11
A technique that helps everyone listen with greater understanding

How can I help you learn ?
How do you feel about that ?
Self/ Other, Person/ Thing, Automatic/ Consistent/ Period of time
11
My Words
12
Why did you leave your job?

I found one with challenge or It was boring me Toward Away I took the package on offer or They kicked me out Proactive Reactive
I reveal the direction of action in my reality as toward an objective (Goal Oriented) or away from a problem (Problem Solver)
Triggered by grabbing an opportunity or being the victim of fate
When you want me to take action
12
Different Reality Conflicting Outlooks

13
Management: toward a goal, gain, change Unions: away from, prevention, retention, stability Medicine: away from
Even seeking health is Preventative medicine
13
14 Learning Log
List YOUR dated actions to address implementation challenges

14
Feedback
15
Internal
Motivation is from within I judge YOU based on the feedback you give me Orders are suggestions to be considered
External
Motivation is from without I need your feedback to know how I performed Suggestions have the force of imperative Appropriate to novice situations
15
How We Perceive the World

16
Deletion, Distortion & Generalisation

72 filter out the rest Imagination & creativity Create rules or principles & belief for a few examples
[my] Reality = world D D & G a man hears what he wants to hear and disregards the rest
Paul Simon
16
14 Traits in Two Groups

17
Traits (characteristics)
Mostly label two opposing outlooks on reality Context specific or at least influenced
5 Motivation Traits (eg Direction & source)

& related idea: Criteria
8 Working Traits (eg Rules, stress response, style) Myriad contexts multiplied by combinations of traits
17
Motivation Traits
18
Motivation Level Direction Source Reason Decision criteria
Proactive Reactive Toward Away from Internal External Options Procedures Sameness Difference Sameness with Exception, S~ with Difference & Exception
18
Motivation
19
Proactive: Action, do it Reactive: Try, think about it Toward: Gain, get, achieve Away: Exclude, problem Internal: I know External: Facts, you told me Same: No change Difference: New, unique, revoln Same & Exception: Better, less, worse, more, evolution Same & Exception & Difference: New and improved
19
Work Traits
20
Scope Attention Direction Organisation Stress Response Style Attitude to Rules Convincer Channel Convincer mode
Specific Self Person Feeling Independent My/My See Automatic Consistent Period of Time
Choice Proximity My/dot No/My Hear Read
General Others Thing Thinking Cooperative My/Your Do
20
Working
21
Specific: details, sequence General: overview, big picture Self: me Other: you Feeling: not thinking, Choice: both, Thinking: not feeling Independent: I, Proximity: in control, Cooperative: we Person: people & feelings, Thing: tools, task, ideas My/my: my rules for all My/dot: I have rules/ do what you want No/my I do as I wish you dont My/your we each have our own See Hear Read Do : I need to see/ hear/ read/ do Automatic: gives the benefit of the doubtConsistent : not convinced Period of Time: over time
21
Usage
22
when the alarm goes off Fireman & Helpdesk Employee selection & team creation
Tell me about your best work. I achieved a goal Who set that goal I did Fireman?!
Advertising, Education, Corporate Communications

Influence, Understand Diagnosis, Alignment, Movement
22
A book about riding a bicycle

23
What could that mean?
23
24 Not falling off a bicycle

r~v2 a
To compensate for a given angle of imbalance (a), we must take a curve, radius (r), on the side of the imbalance, proportional to the square of the velocity (v) over the imbalance
24
Conclusions
25
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25
26 Learning Log Create a diary entry for each of the next 12 weeks to check actions
26
Future Help & Assistance

27
For full course outlines, help & assistance

scribd@LogicalModel.net +44 (0) 84 52 57 57 07
Consultancy & training in
Continued
Basic structured project management Tools and techniques for advanced project & programme management Leading complex projects Recovery of struggling projects Creating & running PMOs PRINCE2 Exam preparation & PRINCE2 use in the real-world PMP Exam preparation
Board briefings on project control & governance Implementing IT Governance using the CobiT Framework Implementing Benefits Realisation & Lessons Learned processes Project Risk Project Quality Management Using Earned Value Analysis
27

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In the beginning was THE PLAN. And then came The Assumptions.

Simon Harris, PMP, CGEIT, IPMA-D, P2RP

Logical Model Ltd 2011

Logical Model Ltd +44 (0) 84 52 57 57 07

2012 Logical Model Ltd Scribd@logicalmodel.net