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OTHER SERVICE INFORMATION

HE OS

You use an Other Service Information (OSI) element to advise an airline of specific passenger information. When you enter an OSI element, the system automatically generates a message to the airlines concerned at end transaction. A PNR can contain up to 127 OSI elements, each with a maximum of 68 characters. OSI elements are primarily used to advise airline personnel of special information to assist in passenger handling. To create an OSI element in the PNR, enter:

OSCX VIP BMW CORP/P1

OS CX

Other service information transaction code Airline code of the airline to be advised When you want to advise more than one airline in a PNR, use the generic airline code YY.

VIP BMW CORP /P1

Free-flow text Slash followed by passenger association

System Response:
RP/MNL1A0980/ RF ANA 1.GOMEZ/ROWENA MS(INF/JOHN) 2.GOMEZ/MARIEL MIST(CHD) 3 CX 900 Y 09SEP 2 MNLHKG HK2 1155 1405 E0 * CX CONN HKG-PRC ON MU/CZ/CA MCT 60MINS APPLICABLE TO PROC* SEE RTSVC 4 CX 253 Y 09SEP 2 HKGLHR HK2 1505 2105 E0 * SHAHKG ON MU CONN HKG OUTBOUND ON CX MCT 70 MINS * * MUST SEE RTSVC 5 AP MNL ABC TRAVEL 4494899 ANA-A 6 TK TL30AUG/MNL1A0980 7 OSI CX VIP BMW CORP/P1 8 OSI YY 1CHD/P2

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Sample OSI entries:

Description Infant age and date of birth Child age and date of birth Onward information Arrival information Endorsement Information Do all possible

Entry OSYY 12MOS DOB 10MAY02 / P1 OSYY 4YRS DOB 10JUN99 / P2 OSCX ONWARD SA287 Y 19SEP HKGDUR HK1 OSCZ ARR PR300 Y 21FEB MNLHKG HK1 OSYY BOOKING ENDORSED TO YCV TRAVEL OSYY PLS DALPO PAX DEFINITE

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SPECIAL SERVICE REQUESTS

HE SR

You use a Special Service Request (SSR) to solicit services for a passenger from the airline such as special meals, wheelchairs, etc. A PNR may contain up to 127 SSR elements, each with a maximum of 127 characters. All SSR entries consist of the SR transaction code and a 4-letter AIRIMP code defining the requests. Additional free-flow text following the code may either be mandatory, optional, or not permitted. The service and meal codes can be found in the following pages in the system.

HE SR.316 HE MEAL GGCODE B

All SSR codes All SSR meal codes Entry to search for a service code using the first letter of the word

Here is an example: SR BBML/P1

SR BBML /P1

Transaction code SSR code Slash followed by passenger association

System Response:
RP/MNL1A0980/ 1.PETERSON/JESSICA MS(INF/STUART) 2 AF 193 C 21NOV 5 MNLCDG HK1 0830 I 0930 1730 343 0 BM SEE RTSVC 3 SSR BBML AF NN1/S2

The system generates a message to Air France requesting the baby meal and adds the NN action code to the SSR element. When Air France confirms the meal, they generate a KK message.

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The following example illustrates how to enter free-flow text after the SSR request code for a specific passenger and segment.

SRSPML-NO BEEF/P2/S3-4 SR SPML -NO BEEF /P2/S3-4 Transaction code SSR code for special request Dash followed by free-flow text Slash followed by passenger association & segment association

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Basic information for Ships Crew / Seaman Passengers

The following are important PNR entries for handling of seaman passengers

1. To request for authority to board:

SRSEMN-AUTH TO BOARD

2. To advise all airlines regarding vessel name

OSYY JOINING VESSEL MV VIRGO

3. To advise all airlines contact Information:

OSYY CTC HKG JVM MANNING 8949304

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ADVANCE SEAT REQUEST

HE ST

There are different approaches in requesting for seats in advance. Specific seat requests used for airlines that supports seat map Seat Wish entry is for those who do not support the seat map display.

The entry to check whether the airline supports a seat map is GGPCAXX, where XX is the airline code.

Seat Map Display

Sample PNR :
RP/MNL1A0980/ 1.MARQUEZ/PATRICIA MS 2 TG 621 C 20NOV 4 MNLBKK HK1 SEE RTSVC

I1 1440 1645 333 0 M

To request the seat map for TG621, enter: SM2 SM 2 Seat Map transaction code Segment element number

Or double click the booking class of the air segment

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System Response:

OPTIONAL PNR ELEMENTS

SM TG 0621/C/20NOVMNLBKK /S002/ SM TG0621C20NOVMNLBKK 1 2 1245234 K .../../ K J .../../ J H H G G F I./.../ F E //..... E D D C C B +...../ B A +...../ A 1245234 1 2 . AVAILABLE <> WING F GEN FACI K GALLEY E EXIT C COT + OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PET / RESTRICTED B BULKHEAD V PREF.SEAT X BLOCKED L TOILET U UMNR () SMOKING D DEPORTEE UP UP-DECK Z NO FILM I INFANT R REAR

Specific Seat Number

HE ST

Then request the seat from the display. Below is the table for the different entries: Entry ST/2A/P1 ST/2A/S2 ST/3ABC/P1-3 ST/6K/9K/P1,2 Requests Specific seat number and passenger association Specific seat number and segment association Range of seat numbers with passenger association More than one specific seat number with passenger

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Seat Wish

HE ST

In cases when the airline does not support seat map display or when the requested date is beyond system range, you can indicate a seating preference using the seat wish entry. For example:

ST / NSSA/ P1 / S3

ST /NSSA /P1 /S3

Seat Map transaction code Slash followed by seat code Slash followed by passenger association Slash followed by segment association

The following table describes the seat wish indicators:

Indicator NSSA NSSB NSSW

Requests Non smoking aisle seat Non smoking bulkhead seat Non smoking window seat

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EXTEND SECURITY

HE ES

This function allows you to set up special security rules so that one, or several offices can access a PNR. The PNR security functions may allow access to a PNR even when there are no other special agreements in place, and can override agreements that are contained in the current security tables. PNR security allows you to share PNR viewing and/or updating capabilities, without changing PNR ownership.

Creating a PNR Security Element The PNR security element is un-numbered, and can only be created and modified by the responsible office. You can enter up to five security agreements per entry, each containing office identification and the access mode to be applied. To extend security to an office giving read and write access:

ESMNL1A0901-B

ES MNL1A0901 -B

Security element transaction code Office Identification Dash followed by the access mode B Read/Write Access With this mode the specified office may retrieve & view the PNR. Updates are allowed.

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System Response:
RP/MNL1A0980/MNL1A0980 AE/SU 17JUN03/0501Z YC8WRI 1.REYES/ROLANDO MR 2 PR 209 Y 29NOV 6 MNLSYD HK1 C2 1950 0845+1 *PR* 3 AP MNL ABC TRAVEL 43948494 -A 4 TK TL10NOV/MNL1A0980 * ES/G B MNL1A0901

To display a PNR security agreement:

ESD

To delete a PNR security agreement: ESX

PNRs can only be queued to another office after ES. The receiving office can view all elements except confidential remarks. For Non-IATA agents, include the Amadeus record locator in the Purchase Order to be sent to the IATA

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