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QU AL I T Y A SSU RA N CE M A N UA L INDEX
I. Company Profile II. Quality Philosophy / Concept and control III. The Content Of Quality System Management Responsibility Quality System Contract Review Design Control Document control Purchase Control of Customer-Supplied Product Product Identification and Trace-ability Process Control Inspection and testing Inspection, Measuring and Test Equipment Control Inspection and Test Status Rejected materials and on hold F/G Control Corrective and Preventive Action Handling, Storage, Packaging and Delivery Control of Quality Records Internal Quality Audit Training Customer Service Statistical Techniques IV. Attachment Attachment 1 (Quality Document and ISO9001)

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Attachment 2 (Process Flow Diagram of Component Approval) Attachment 3 (Production Process Flow Chart)

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I. Company Profile

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Headquarters in 20468 Carrey Road Walnut, CA, COOLTRON Industrial Supply, Inc. specializes in selling thermal solutions, which include brush-less tube-axial fans, blowers, heat sinks, CPU coolers, and fan accessories. COOLTRON employees have cumulated over 12 years industry experience in providing cooling products. With over four hundred employees, three fan production facilities, and sales offices worldwide, we can produce and sell a maximum capacity of over 4,000,000 units per month. Our high quality products have the safety agent approvals from both the UL and the TUV. In addition, all our production facilities meet the requirements and are certified by the International Standards Organization. To provide the best solutions for the customer we specialize in working with factory people at all levels; from engineers to purchasing personnel; and from purchasing managers to project managers. Our goal is to help our customers build and expand their business by providing the best support possible! We have recently expanded our operations. Besides the 3 production facilities, we have just expanded three sales and marketing offices to better serve and support our customers. We are planning to open 2 more offices by 2006 and expand our operations down into Latin America. R&D In this global environment, COOLTRON has taken the initiative to continuously improve technology through research and development. Better designs and new innovations are being develop each week to meet the evolving needs of the market. Our effort in pioneering the 48-volt fan, for the telecom industry, is evidence of this. With the rapid growth in the telecommunication sector, a new breed of fans had to be created that could withstand high voltage operations due to the high power draw of the components within the products. We now have the 48-volt version fan in 60mm, 80mm, 92mm, and the 120mm
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series. We are also developing new sizes and new designs for both lines as well. The 53-volt fan and the 172mm DC fan model are just some items that we are starting to bring to market. Our fans are intelligent fans; meaning special functions can be added so the fan may monitor abnormalities or irregularities in its performance. Some functions include alarm, auto-restart, thermistor speed control, and tachometer. Thermistor control is one of our latest innovations in technology. Design towards the conservation of energy, this function facilitates fans speed with respects to temperature. As temperature rises, fan speed gradually increases until fully running at maximum RPM. Still, we offer 3 levels of hydro-resistant coating for those customers who need to operate under wet conditions. An extra coating for wet protection can be added to virtually most of our dual ball bearing fans and even safeguard against water jet propulsion. The three levels include: IP55 (protection against water jet), IP44 (protection against splashes), IP43 (protection against water shower at temperatures up to 50oC. Service - is the backbone of this company. Good quality and low price are becoming more and more evident in the fan industry. Therefore, COOLTRON has been successfully winning customers by providing outstanding service. Our experienced, dedicated and professional sales team can practically answer most product-related questions within a day. Roughly 91% of all inquiries are answered on a same day basis. Those inquiries that were not given immediate responses are usually answered within a 24-hours period. It is not unusual for you to see our sales personnel contacting factory engineers to receive technology and product training. All personnel speak at least 2 different languages including, Spanish, Japanese, Taiwanese, Chinese, and English, to facilitate better flow of communication between customer and factory. By having people with fluency in different languages, the customer can rest assure that his
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questions can be answered quicker and more accurate, while still getting the cost reductions affiliated with overseas vendors. In designing products from the ground up, some customers tend to customize the fan to suit the design. COOLTRON recognizes this need and encourages customization because it creates the best product design possible. Upon customer request, we can do everything from changing a motor to modifying the housing. Sometimes a customer's need for customization is not as drastic. We offer those customers certain modifications like, threaded inserts, changing the lead length, adding a connector, etc. We understand that when customers order an item, it is because there is a need for it. We also understand that any delay in on our part can cause major delays to customers' schedule. As part of our pursuit for excellence in service, COOLTRON believes in on-time delivery to our customers. To always meet this standard, our sales people will work closely with purchasing departments to coordinate future release dates. Furthermore, we also keep buffer stock for our customers during the time of their production program in case of increased production. COOLTRON's double and triple checking mechanisms assures that customer shipments will be on time. Our continuous search for perfection created a project following technique like no other. This system sets checkpoints at various stages of each project to ensure that everything is scheduled as planned. As dedication to our customers, we will continuously commit and improve our service standard of excellence; and provide our customers with reliable and cost-effective products with the highest level of integrity and professionalism!

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II. Quality Philosophy / Concept and control

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III. The Content Of Quality System 1 Management Responsibility 1.1 Quality Policy

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High Technology, R&D and Innovation ; High quality, High customer satisfaction. 1.2 Quality Target 1.2.1 Quality targets extend in four areas: quality of incoming material (IQC), quality of production assembly (IPQC), quality of finished goods (FQC) and customer s complaints (CSD). 1.2.2 The quality targets of the four areas are respectively set up by quarter and approved by supreme manager, which is achieved through corrective and preventive actions presented in monthly quality assurance meeting. Refer to each department s quality plan. 1.2.3 The aim of our company quality control is Zero defect through continuous quality improvement and total quality management. 1.3 Quality Commitment 1.3.1 To entirely guarantee successful quality control, all staff in our company pledges to understand quality polity and comply with quality control principle. 1.4 Organization, Authority, and Responsibility 1.4.1 Company organization is set up under the conduct of highest director. Department organization, authority and responsibility are set up by department managers and approved by highest director.
1.4.2 Organization, authority, and responsibility of company and department: referring to

Organization System And Responsibility Manual in Management Responsibility Procedure. 1.5 Resources 1.5.1 All the staff whose job is relevant to quality assurance (such as, those who are responsible for product inspection, testing or monitoring, internal auditors for quality system, quality controllers etc. ) should be trained and qualified. should be filed properly. Details refer to Training Procedure. All training records

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1.5.2 Organization provides adequate fundamental equipment and suitable environment for production and inspection products. 1.6 Management Representative or Agent (assigned by General Manager) 1.6.1 Qualification 1.6.1.1 Be competent in technique, management and familiar with company operation. 1.6.1.2 Report directly or indirectly to highest director granted with sufficient right and resource. 1.6.2 Authority and Responsibility

1.6.2.1 Interact with company and the ISO authorization organization. 1.6.2.2 Coordinator for external audits 1.6.2.3 Have quality activities, policies, and quality documents complied with the quality manual and ISO 9001 standard. 1.6.2.4 Have the employees well understand the quality polity supervise and keep the operation effectiveness of the quality system. 1.6.2.5 Report the effectiveness and defect of the Quality Control System in the management review conference. 1.6.3 Appointment of Management Representatives should be appointed by highest director.

1.6.3.1 Management Representative or agent 1.7

Management Review: refer to Management Review Procedure

1.7.1 To keep suitability and effectiveness of the quality control system and have it complied with the requirements of ISO9001 and organization quality policy and goal, the company should review its contents and implementation results periodically and documents the meeting minutes according to Quality Record Control Procedure. 1.8 Reference Documents

1.8.1 Management Responsibility Procedure 1.8.2 Management Review Procedure 1.8.3 Quality Record Control Procedure 1.8.4 Training Procedure

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2 Quality System

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2.1 The Company Quality Control System is established, implemented and updated based on requirements of the quality policy and ISO 9001 standard. 2.2 The manual specifies quality policy and quality system. Specific operation procedure of this system is stipulated according to this manual, and a contrast sheet between this manual and ISO9001 is available as attachment 1. 2.3 Procedure / Operation Practice: for details, refer to Quality System Procedure. 2.4 Establishment / Distribution of quality document refer to Document and Data Control Procedure. 2.5 The system focus on discovering problem, resolving problem and preventing problem. 2.6 The system includes 4 stages 2.6.1 R&D 2.6.2 PPR 2.6.3 MP 2.6.4 After-Sales service 2.7 Reference 2.7.1 Quality System Procedure 2.7.2 Document and Data Control Procedure 2.7.3 Contrast Sheet Between the Quality Assurance Document and ISO 9001 2.7.4 Quality Assurance System Diagram

3 Contract Review 3.1 Customer s contract should be checked firstly by Marketing Department on the specification, lead time and related other relevant items. Then all of these items should be clearly stated in contract review sheet. approved by Vice General Manager. 3.2 Each department should make certain of its feasibility according to the contents in the contract review sheet and sign in the sheet. Approval by Vice General Manager, the feasibility should be transferred to customers by the Marketing Department. Which is reviewed by other departments, and

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3.3 If some dissentients come out during review, they should be reported to the Vice General Manager for decision-making by the marketing department. All departments should work together to meet customer s requirement. 3.4 Contract review sheet, customer s purchase order, manufacturing schedule and delivery record should be carefully documented. 3.5 Reference 3.5.1 Contract Review Procedure

4 Design Control 4.1 Designs of all products comply with Design Control Procedure and QRT Procedure 4.2 The product design includes two steps: R&D and pilot run. Each step has been scheduled clearly besides mechanical design and electronic design is divided into product structure design, the R&D department sets down production inspection equipment, tooling, operation standard and manufacturing specification, dedicated professionals are responsible for each of them. 4.3 All design review and design test should be standardized and all of them should be filed and documented after getting approval from the supervisor. 4.4 Product s cost, safety approval and batch produce-ability should be considered besides customer requirements when designing a product. 4.5 A certain safety margin between specifications and design parameters should be reserved to assure high product quality. 4.6 Pilot run and QRT are required to verify the design result. 4.7 Design changes during design and production should comply with the Design Change Procedure. 4.8 Reference 4.8.1 Design Control Procedure 4.8.2 QRT Procedure 4.8.3 Flow Chart Of Quality System

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5 Document Control

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5.1 Document control of the company is established under Document and Data Control Procedure. Documents are classified into: (1). 1st level document: GENERALS such as Quality Manual, Quality Plan etc. (2). 2nd level document: RULES such as Procedure and Management Rule etc. (3). 3rd level document: STANDARDS such as Operation Standard, Inspection Standard etc. (4). 4th level document: RECORDS such as Inspection Record Sheet, Approval File, Daily Production Report, Contract Review Sheet, Manufacturing Notification, Product deficiency Card etc. (5). Structure chart of documents refer to

Quality Standard 1st level Document

Quality Manual

Quality Plan

2nd level Document

Operation Procedure

3rd level Document

Operation Standard Inspection Standard Operation Introduction etc.

4th level Document

Contract Review Sheet Daily Production Report Sheet Inspection Records Sheet Approve File
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5.2 Document change should be taken by the issuer and be confirmed after changing. All old documents distributed to each department before the change should withdrawn for cancellation. 5.3 Control of 1st, 2nd and 3rd level document is managed by Document Control Center, Control of 4th level document is managed by each department. 5.4 Document control includes receiving and distribution, filing, changing and documenting. Refer to Document and Data Control Procedure for details. 5.5 Reference 5.5.1 Document and Data Control Procedure 6 Purchase 6.1 Purchase Control Procedure and suppliers Control Measures are to ensure raw materials to be consistent with company requirements. 6.2 Evaluation on Subcontractors 6.2.1 All purchased materials can only be purchased from qualified suppliers 6.2.2 Evaluation on suppliers is executed under cooperation of R&D Dep, QA Dep and Purchase Dep. staffers convened by Purchase Dep. 6.2.3 Evaluation content includes equipments, employees, management, service and quality system etc. 6.2.4 Filling and reserving of data are required after evaluation on suppliers. 6.3 Purchase data 6.3.1 Buyers make purchase order according to inventory requirements and production plan. Approval of supervisor is prior to send out the order. 6.3.2 Purchase order should include Item No, Part Number, Qty, Order No. and Lead time. Each purchase order should be reviewed and approved before sending out. 6.3.3 Materials purchasing caused by design changing should be executed with design changing notice issued by R&D Dep. Disposal of materials before changing and after changing should be recorded in design changing notice in detail. 6.3.4 Purchase Dep. should send design changing notice and new version to suppliers after receiving them.

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6.4 Check of purchased materials

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6.4.1 Sample from qualified suppliers should be provided to R&D Dep. by Purchase Dep. prior to R&D Dep. approving new specifications materials 6.4.2 Before materials are approved to be qualified, inspection should be executed by IQC under IQC (Incoming Quality Control) Procedure. 6.4.3 Shall inspection specified in contract, going to suppliers or our warehouse accompanied by QA members are required. Its inspection could not avoid our company responsibility for products. 6.5 Reference 6.5.1 Purchase Control Procedure 6.5.2 Suppliers Control Measures 6.5.3 IQC Standard and Procedure

7 Control of Customer-Supplied Product 7.1 Inspection, storage, marking and maintenance of the customer-supplied materials should be executed according to Control Procedure. 7.2 In case that customer-supplied material missing, destroyed, or unsuitable, QC should fill in Customer-supplied Materials Disposal Form. 7.3 Reference 7.3.1 Customer-supplied Material Control Procedure 7.3.2 IQC Standard and Procedure 7.3.3 Warehouse Management Control Procedure IQC Standard and Procedure and Warehouse Management

8 Product Identification and Trace-ability 8.1 Purchased materials or semi-finished products and F/G should be duly marked and recorded in detail the production, inspection and outgoing status should be benefit the product identification and trace-ability.

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8.2 Purchased materials

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8.2.1 Materials should be tagged with supplier name, Item No., Part No., Order No., Qty and Production Date. 8.3 Semi-finished Products 8.3.1 Identification and trace-ability of supplier products are the same as purchased materials. 8.3.2 Tagging of semi-finished products of our company is same as above. Its production and inspection status should be filled in the daily production report sheet and inspection record sheet. 8.4 F/G and Outgoing 8.4.1 Serial Number is necessary in each tag. 8.4.2 Customers name, model, customers Order No., lots No. are necessary on each carton. 8.5 Reference 8.5.1 Product Identification and Trace-ability Procedure

9 Production Assembly Control 9.1 Our company s production assembly control is based on QC plan to make production and inspection completed under certain procedure. And Production Assembly Control Procedure is the gist of it. 9.2 The contents of IPQC plan include materials, engineering mark and name, process content, equipment, management project, importance, specifications, inspection qty, inspector, measurement instruments and records form etc. 9.3 Main characteristic parameters are used to execute the statistic production assembly control and make object management guarantee PPR goods and MP goods correspond to quality assurance, and they are used to be gist of the successive changing of the production assembly.

9.4 In each production assembly, defect rate controlled by control chart keep products quality stable. 9.5 Abnormity process procedure is used in management in case control limit. that the situation is beyond

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9.6 Inspection on first product prior to manufacturing of every lot is required. 9.7 Production assembly inspection is to ensure the quality and practical manufacture are conformable to standard. 9.8 Reference 9.8.1 Production Assembly Control Procedure 9.8.2 Assembly Quality Control Procedure 9.8.3 IPQC Plan

10 Inspection and Testing 10.1 IQC (Incoming material Quality Control) 10.1.1 All incoming material, including purchased material and suppliers products, must go through IQC procedure before transferred to warehouse. 10.1.2 IQC inspection should base on IQC standard and sampling plan. The IQC standard should state inspection items, testing method, severity of defective, and testing equipment in detail. The sampling plan should cover both purchased materials and

subcontracted products, specific number of lots and samples, defect categories, and AQL standard that includes the number of accepted or rejected goods. 10.1.3 For material that couldn t be inspected inside our factory, verification on suppliers record is to comply with IQC standard. 10.1.4 IQC accepted materials and products should be identified by accept label, and placed in qualified zone. 10.1.5 IQC rejected materials and products must be identified by reject label, and segregated for disposal. 10.1.6 IQC rejected materials and products are forbidden to transfer to warehouse without disposal or special waiver. 10.2 Assembly Quality Control 10.2.1 All workers of each workstation are responsible for their products in assembly processing by conducting self-inspection under IPQC standard and operation standard. 10.2.2 Additional inspection conducted among workstations by IPQC Dept. to prevent defective products from entering the next workstation.
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10.2.3 Daily sampling inspection is required by IPQC Dept to in-process products to double ensure quality. 10.3 Final Quality Control 10.3.1 All finished goods must go through FQC procedure before transferred to warehouse. 10.3.2 FQC inspection should base on FQC standard and sampling plan. The FQC standard

should state inspection items, testing method, severity of defective, and testing equipment in detail. The sampling plan should cover both purchased materials and

subcontracted products, specific number of lots and samples, defect categories, and AQL standard that includes number of goods of acceptance and rejection. 10.3.3 FQC accepted finished goods should be identified by accept label and placed in qualified zone for warehouse receiving. 10.3.4 FQC rejected finished goods must be identified by reject label and segregated for disposal. 10.4 Outgoing Quality Control 10.4.1 All finished goods must go through OQC procedure before delivery. 10.4.2 OQC inspection should base on OQC standard and sampling plan. 10.4.3 OQC accepted finished goods should be identified by accept stamp. 10.4.4 OQC rejected finished goods must be segregated for disposition. 10.5 Inspection and testing records 10.5.1 All of IQC, IPQC, FQC, and OQC records should be properly filed in details. 10.5.2 Monthly statistic is required for all IQC and IPQC records; weekly statistic is required for all FQC and OQC records. 10.5.3 All above quality control statistics records should be documented properly. 10.6 Reference 10.6.1 Quality Records Control Procedure 10.6.2 IQC Standard and Procedure 10.6.3 IPQC Standard and Procedure 10.6.4 FQC Standard and Procedure 10.6.5 OQC Standard and Procedure

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11. Control of Inspection, Measuring and Test Equipment

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11.1 Calibration procedure of instruments and Control procedure of equipments are guidelines for control, calibration and maintenance of equipment for inspection, measuring and test. 11.2 Instruments Calibration 11.2.1 Instrument calibration is to calibrate the accuracy repeatability of test and measurement equipment inside and outside the plant. 11.2.2 Calibration should base on Instrument Calibration Standard such as preparation items, calibration contents, tolerant error and calibration temperature. 11.2.3 Calibration data should be collected and documented for every instruments. 11.2.4 Calibrated instruments and calibration-free instruments should be marked clearly. 11.2.5 The calibration standards comply with national standard. 11.3: Instruments and equipments Maintenance 11.3.1 Perfect Maintenance System is required for the inspection, measuring and test equipments is to prolong their life and achieve better accuracy. 11.3.2 Maintenance can be daily, weekly or monthly, depending on the condition of the instruments and equipments and the importance of products quality.11.3.3 Damaging or repairing conditions of equipment should be recorded for further reference. 11.4: Reference 11.4.1 Instrument Calibration Control Procedure 11.4.2 Instrument Calibration Standard

12. Inspections and Test Status 12.1 Inspection and test status in the process from purchased material to F/G should be clearly marked to indicate that it has been inspected and tested. 12.2 Inspection and test status are specified in detail in IQC Standard and Procedure, FQC Standard and Procedure and OQC Standard and Procedure. 12.3 The inspectors of IQC paste accept or reject label on each package to indicate purchased materials have been inspected. 12.4 The inspectors of FQC paste accept or reject label on each package to indicate F/G have been inspected.
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12.5 The inspection labels of each process are prohibited from being removed. The goods without inspection label or with uncertainty inspection are prohibited from being distributed, used or installed.

13. Control of Rejected Product 13.1 The following procedures provide measures to identify, document, evaluate, segregate, analyze, dispose the non-confirming products and ways to inform the related departments for adequate use: IQC Standard and Procedure, FQC Standard and Procedure, Non-conforming Product Control Procedure, Customer Service Procedure and OQC Standard and Procedure. 13.2 Rejected products should be marked with red label, information tag or container and segregated into areas with qualified products. 13.3 Review and Disposal of Rejected Product 13.3.1 The main faulted department should take the responsibility of non-conforming product review and disposal based on the result of responsibility ascription from QC Dept. 13.3.2 Rejected material is disposed on QC Dept. s indication. Disposal methods include returning sorting and purge. If no impact on product quality, Material Dep. Can apply for special waiver and each department should present his opinions. 13.3.3 Rejected semi finished products are disposed as 13.3.2. 13.3.4 Rejected finished products need to be repaired first and then be inspected for disposal. If they couldn t be reworked, they would be purged as useless. 13.3.5 Returned products from customer are disposed on Return Material Application Procedure. 13.3.6 In urgent case, rejected finished goods with no impact on product quality can be shipped out after getting the customer s approval. 13.4 Reference 13.4.1 IQC Standard and Procedure 13.4.2 FQC Standard and Procedure 13.4.3 Return Material Application Procedure 13.4.4 Rejected Goods Control Procedure
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13.4.5 Customer Service Procedure 13.4.6 OQC Standard and Procedure

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14 Corrective and Preventive Action 14.1 Corrective and Preventive Action Control Procedure is made to prevent the same problem from happening again. 14.2 Corrective and preventive actions include analysis and investigation of quality problem of material, production assembly, F/G and customer complaints, prevention of the same problem from happening again and confirmation of the validity of the corrective actions. 14.3 Every corrective and preventive action should be brought forward by responsible department based on the quality problems and their cause analysis. 14.4 Causes and corrective & preventive actions should be recorded in detail, QC Dept. is responsible for confirming the validation. 14.5 If the corrective and preventive actions need to change the operation procedure or design. The change should be implemented and filed based on Design Control Procedure and Document and Data Control Procedure. 14.6 When the responsible department couldn t solve the severe quality problem, the other related departments can be called on together for solutions. 14.7 Make appropriate use of information such as abnormal quality records, service reports and customer complaints to checkout, analyze and find out the root cause according to Statistical Techniques Control Procedure. 14.8 Reference 14.8.1 Corrective and Preventive Action Control Procedure 14.8.2 Design Control Procedure 14.8.3 Document and Data Control Procedure 14.8.4 Statistical Techniques Control Procedure

15 Handling, Storage, Packaging and Delivery 15.1 Handling, storage, packaging and delivery procedures are required for all materials, subcontracted products and finished goods.
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15.2 Handling

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15.2.1 It is required to clearly specify handling equipment and permissible height & width of items, which are transferred between workstations to prevent damage during handling. 15.2.2 Unqualified personnel are prohibited from operating handling equipments if qualified personnel is required. 15.3 Storage 15.3.1 Materials are stored separately by influences on product and environment. 15.3.2 It is required to consider temperature and humidity for the storage of important materials to avoid negative environment effect on product quality. 15.3.3 Materials should be stored type by type under principle of FIFO to prevent deterioration of old materials. 15.3.4 Rejected goods should be specially labeled and put in reject warehouse to prevent mix or inadequate use.15.3.5 Storage status should be evaluated once a year. 15.4 Packaging 15.4.1 Every product should be suitably packaged with designated materials with product description to identify product. 15.5 Delivery 15.5.1 A contractor with good credit should be selected to assure the delivery. 15.6 Reference 15.6.1 Warehouse Control Procedure

16. Control of Quality Records 16.1 QC Dept. is responsible for making quality record procedure which states quality record collection, index making, document, storage, maintenance, disposal and other procedures. 16.2 QC Dept. is responsible to review the suitability and integrity of quality records coming from every process and every department. 16.3 Quality record should be booked in volume and filed monthly, quarterly or yearly. Index and cover should be made for each volume, and the cover sheet should record content, storage department, responsible person, time and storm term.
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16.4 Quality records should provide an easy access to consult and promptly identify products and operations. 16.5 Reference 16.5.1Quality Record Control Procedure

17 Internal Quality Audit 17.1 Internal quality audit includes auditing whether the quality system is functioning in gear and whether the quality procedures and functions comply with quality policy and quality system. 17.2 QC Dept. director arranges yearly internal quality audit plans. Audit is carried out as Internal Quality Audit Control Procedure. 17.3 Internal quality auditors are selected from each department by QC Dept. director. They should accept internal quality audit training and have no direct relationship/responsibility with the audit department. 17.4 The audit time, audit department and audit programs are carried out according to the yearly internal audit plan. 17.5 Auditors should record audit data and have the responsible department rectify the deviation. 17.6 Corrective actions should indicate corrective content, finish date and person in charge. And QC Dept. is responsible for making sure that the corrective actions have been implemented. 17.7 Reference 17.7.1 Internal Quality Audit Control Procedure

18 Training 18.1 HR department is in charge of making training plan. All personnel need training. 18.2 New employees will receive quality and position training, orientation training, welfare and HR policy etc. 18.3 Each department director is in charge of department personnel training, which focuses not only on professional skills but on quality as well.
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18.4 If special training is required for a certain position, suitable personnel is selected by each department and will receive external training provided by outside professional training agent. 18.5 HR department is responsible for documenting training records and data. 18.6 Reference 18.6.1 Training Procedure

19 Customer Service 19.1 After sale service system consists of customer complaint handling and after sale service and customer satisfaction investigation. 19.2 Customer complaint handling is carried out according to Customer Service Procedure for product quality problem. .

19.3 After sale service procedure is drawn up by Marketing Dept. and carried out according to Customer Service Procedure, which regulates all activities from plant to delivery. Customer satisfaction investigation concentrates on four aspects: quality, lead-time, price and service. 19.4 Reference 19.4.1 Customer Service Procedure

20. Statistical Techniques 20.1 Statistical techniques used in process evaluate manufacturing accuracy and precision so as to verify product acceptance performance. 20.2 The production assembly control analyzes assembly capability based on product quality with statistical assembly control. 20.3 The specifications of F/G are used to study the quality of finished goods. 20.4 Statistics on defect rate, defect contents, defect PN, responsible department are carried out weekly and monthly. 20.5 For potential problems, effective corrective and preventive actions are raised according to the Corrective and Preventive Action Procedure.

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275 Paseo Tesoro , Walnut , CA 91789, USA

Tel: 1-909-598-6033

Fax: 1-909-598-6043

QU AL I T Y A SSU RA N CE M A N UA L

I n d u s t r i a l Su p p l y, I n c .

20.6 R&D personnel, QC personnel and PD should have statistical ability. 20.7 Reference 20.7.1 Corrective and Preventive Action Procedure 20.7.2 Statistical Techniques Control Procedure

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275 Paseo Tesoro , Walnut , CA 91789, USA

Tel: 1-909-598-6033

Fax: 1-909-598-6043

QUA L I T Y A SSU RA N CE M A N UA L
Attachment 1.
ISO9001 Management Responsibility Quality System Contract Review Design Control

I n d u s t r i a l Su p p l y, I n c .

Quality Document and ISO9001

Quality Document Management Responsibility Procedure Management Review Procedure Quality Manual Quality System Procedure Contract Review Procedure Design Control Procedure Material Confirming Procedure Sample Production Procedure Product Safety Control Procedure Mould Control Procedure Pilot Run Evaluation Procedure Reliability Test Procedure Project Document Control Procedure Document and Data Control Procedure Purchase Control Procedure Subcontractor Management Selling Product Control Procedure Assembly Quality control Procedure Equipments and Tools Control Procedure Injection Control Procedure IQC Standard and Procedure QC Standard and Procedure FQC Standard and Procedure OQC Standard and Procedure Rejected Product Control Procedure Return Material Application Corrective and Preventive Action Control Procedure Warehouse Management Procedure Quality Record Control Procedure Internal Quality Audit Control Procedure Training Procedure Customer Service Procedure Statistical Techniques Procedure Product Identification and Traceability Procedure Test Equipment Control IQC Standard and Procedure QC Standard and Procedure FQC Standard and Procedure OQC Standard and Procedure
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Document and Data Control Purchase Selling Product Assembly Quality control

Inspection and Testing

Rejected Product Control Corrective and Preventive Action Handling, Storage, Package and Delivery Quality Record Control Internal Quality Audit Training Service Statistical Techniques Product Identification and Traceability Control of Inspection, Measuring and Test Equipment Inspection and Test Status

275 Paseo Tesoro , Walnut , CA 91789, USA

Tel: 1-909-598-6033

Fax: 1-909-598-6043

QU AL I T Y A SSU RA N CE M A N UA L

I n d u s t r i a l Su p p l y, I n c .

Attachment 2.

Process Flow Diagram of Component Approval

25

275 Paseo Tesoro , Walnut , CA 91789, USA

Tel: 1-909-598-6033

Fax: 1-909-598-6043

QU AL I T Y A SSU RA N CE M A N UA L

I n d u s t r i a l Su p p l y, I n c .

Attachment 3.

Production Process Flow Chart

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275 Paseo Tesoro , Walnut , CA 91789, USA

Tel: 1-909-598-6033

Fax: 1-909-598-6043