EMG20 (DIRECTING/LEADING)

Q4

I. Multiple Choices: ENCIRCLE the letter of correct answer. (2 pts. @) 1. Refers to the process of motivation, communication, and leadership. a. Communication b. Motivation c. Leadership d. Directing 2. It is defined as influence, that is, the art or process of influencing people so that they will strive willingly and enthusiastically toward the attainment of group goals. a. Communication b. Motivation c. Leadership d. Directing 3. It is a general term applying to the entire class of drives, desires, needs, wishes, and similar forces. a. Directing b. Leadership c. Motivation d. Communication 3. Since people tend to follow those, who in their view, offer them a means of satisfying their personal goals, the more Managers understand what motivates their subordinates and how their motivators operate, and the more they reflect this understanding in carrying out their managerial actions, the more effective they are likely to be leaders: This principle is known as: a. Principle of Leadership b. Principle of Motivation c. Principle of Communication Leadership Styles Based on Use of Authority: 4. A leader who commands and expects compliance, is dogmatic and positive, and leads by the ability to withhold or give rewards and punishments: a. Democratic or Participative b. Free-rein c. Autocratic 5. A leader who uses his or her power very little, if at all, giving subordinates a high degree of independence in their operations: a. Democratic or Participative b. Free-rein c. Autocratic 6. A leader who consults with subordinates on proposed actions and decisions and encourage participation from them: a. Democratic or Participative b. Free-rein c. Autocratic 7. It is the transmission of information and meaning from one party to another through the use of shared symbols. a. Directing b. Leadership c. Motivation d. Communication 8. For an affective communication, it is important that there must be a: a. Sender b. Receiver c. Feedback d. Transmission Channel 9. It is a directional flow of information that travels from lower to higher ranks in the organizations hierarchy a. Downward b. Upward c. Horizontal d. Grapevine 10. It is a directional flow of information that travels from higher to lower levels in organizations hierarchy a. Downward b. Upward c. Horizontal d. Grapevine II. Enumeration: (2 pts. @) Maslows Hierarchy of Needs 1. _______________________________ 2. _______________________________ 3. _______________________________ 4. _______________________________ 5. _______________________________ (4) Specific Ways to Communicate in Written: 6. __________________________ 7. __________________________ 8. __________________________ 9. __________________________ (4) Specific Ways to Communicate in Orally: 10. _________________________ 11. _________________________ 12. _________________________ 13. _________________________ (2) Specific Ways to Communicate Non-verbal: 14. _________________________

15. _________________________

III. Matching Type: Match each number in A with correct letter in B: Write letter BEFORE @number: A. Different Motivational Models: (1 pt. @) _____1. One view about the nature of people conceptualized by Douglas McGregor _____2. One of the most widely mentioned theories of motivation; also known as the hierarchy of needs _____3. A theory that refers to the three (3) categories of existence, relatedness and growth _____4. This theory emphasizes a two-factor theory of motivation: motivators and maintenance factors _____5. Holds that people will be motivated to do things to reach a goal if they believe in the value of that goal and if they can see that what they do will help them in achieving it; conceptualized by psychologist Victor H. Broom _____6. The amount of effort depends on the value of a reward plus the amount of energy a person believes is required and the probability of receiving the reward. _____7. There should be a balance of the outcomes/inputs relationship for one person in comparison with that another person; conceptualized by J. Stacy Adams. _____8. The objectives must be challenging, yet they must also be reasonable; completely unrealistic objectives that can not be achieved are demotivating rather than motivating. _____9. Holds that individuals can be motivated by proper design of their work environment and by praise for their performance; also called positive reinforcement or behavioral modification. _____10. The basic motivating needs are the need for power, affiliation and achievement. B. Choices: A. Expectancy Theory F. Maslows Hierarchy of Needs Theory B. Herzbergs Motivation-Hygiene G. Goal Setting Theory of Motivation Theory C. Equity Theory H. Porter and Lawler Motivation Model D. McClellands Need Theory I. Skinners Reinforcement Theory E. Theory X and Theory Y J. Alderfers ERG Theory IV. Essay. Answer briefly but substantially: Draw and illustrate the complete communication process. (10pts. @)

We rarely think about the other fellow until we become the other fellow E.S.BIOtiful.11-20-09