Vacation Rental Policies

1) Guest Rental Agreement Our Guest Rental Agreement is a Vacation Rental Agreement under the North Carolina Vacation Rental Act. The Rights and obligations of the Parties to this agreement are defined by law and include unique provisions permitting the disbursement of rental proceeds prior to tenancy and expedited eviction of tenants. Your signature on the agreement, or payment of money, or taking possession of the property after receipt of this agreement, is evidence of your acceptance of this agreement and your intent to use the property for a vacation rental. You must be 25 years of age or older to reserve a property. 2) Responsible Party The person in whose name the property is rented is responsible for all occupants complying with all rules, policies and procedures. To book a property we require a valid credit card issued in the name of the responsible party. 3) Liability Heart of the High Country Realty LLC (hereinafter the Agent) is a property sales and management real estate agency that rents privately owned homes for the owners. You, the tenant or renter, are the paying guest of the homeowner. The Agent is not responsible or liable for any loss of the renters personal property or bodily injury or damage of any nature from any cause to the renter including his guests unless caused by the negligent or willful act of the Agent. The Agent is also not responsible any acts of God or other events beyond its control. 4) Weather and Road Conditions Weather in the North Carolina mountains is often unpredictable especially in winter. It is strongly recommended that 4 wheel drive and or chains be used during the winter months which can be as early as November and as late as April. Heart of the High Country Realty is not responsible for road or weather conditions, power outages or any act of God. It is your responsibility to come prepared to drive under hazardous road conditions. There will be no refunds, discounts or date changes due to inclement weather. 5) Payments and Charges All reservations are subject to a $30 reservation processing fee and require a credit card number to be placed on file. Reservations require 50 percent of the total at the time of reservation. All remaining payments are due no later than 30 days before check in. Reservations made more than 45 days from the date of check-in may be made by personal check, money order, cashiers check, or credit card. A reservation made within 30 days from the date of arrival must be paid in full and charged to a credit card and is a guaranteed reservation. All reservations must be paid in full within 30 days of arrival. Within three days following receipt, all rental funds are deposited into an trust account located at First Citizens Bank, 540 NC Hwy 105 Ext., Boone, NC 28607. 6) Damage Deposit The tenant is required to provide a credit card number for Heart of the High Country Realty to keep on file for damages. After the property is vacated, it will be inspected. In the event that there are damages to the property or its contents or there are extraordinary cleaning expenses as a result of your stay, an accounting of the damages will be provided to you and the amount of total damages will be charged to your credit cardYour signature on the rental agreement or payment of monies authorizes the Agent to charge your credit card for any damages (except normal wear and tear) to the property or its contents (including hot tubs and excessive cleaning or trash removal) incurred during your vacation residency. 7) Substitutions If Heart of the High Country Realty or the owner is unable to provide the premises in a fit and habitable condition, or if the premises in unavailable for some unavoidable reason at the time of check in Heart of the High Country Realty will make all efforts to substitute a reasonably comparable property for occupancy. If Heart of the High Country Realty is unable to do so, the tenants sole remedy well be a refund to the tenant of all payments made. 8) Cancellation Policy Cancellations, switching of properties and date changes all invoke the cancellation policy. All reservation sales are final. If you must cancel your reservation, please call our office immediately. If you cancel there is a $50.00 cancellation fee and you forfeit 50 percent of the total rent due. If the property rebooks for your same dates at the same rate, then your advance rents will be refunded less the $50 cancellation fee. Any reservation made within 15 days of the arrival date is a guaranteed reservation and if you fail to keep the reservation the total amount of the reservation fee will be charged. Also, any tenant who fails to check in by 11:00 a.m. on the day following the scheduled arrival date without notification, under the terms of the Rental Agreement, shall forfeit all advance payments and all reservation rights. 9) Property Care: You are expected to take proper care of the property while enjoying the use of it. Please adhere to the following rules: If you notice any damage to the property upon checking in notify the agent immediately.

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 Clean the gas grill cooking area and turn off valve at tank after each use. Propane refills are the tenants responsibility. Clean all dishes, pots, pans and kitchen utensils and return them to their proper location. Properties are set up for light housekeeping and include towels and linens. We also provide a starter set of toilet tissue, bath soap, dishwashing soap, trash bags. House parties are strictly prohibited. Any complaints filed with the police department against the tenant will result in expedited eviction. 10) Trash Trash removal is the responsibility of the tenant. The nearest convenience center will be noted in information binder in the rental home. Please note that convenience centers are not open on Sunday. DO NOT LEAVE TRASH OUTSIDE that can attract wild animals including bears. There is a $50 fee for housekeeping to remove trash after check out. 11) Check-In & Check-Out Times Check-In time is 3:00 p.m. For your convenience each property has a key box so there is no need to stop by our office to collect keys. Check-Out is 11:00 a.m. on the last day of reservation. Please return the key to the key box. Tenants will be charged an extra days rent if the property is not vacated at 11:00 a.m. on date of check out. If all keys are not returned to the office on the day of check out, the tenant will be charged $10 for each set of missing keys. If extra time is desired, please present your request to our office as soon as possible. Please understand that we cannot extend checkout times when new tenants are scheduled to arrive that same day. You are also responsible to thoroughly secure the premises including all windows and doors. Please do not turn the heat off in the winter months. 12) Equipment Failure and Other Inconveniences Please report any problem with equipment immediately. We will make every effort to remedy problems that may occur, however, refunds will not be given in the event of a breakdown of major appliances, electronics, hot tubs, Jacuzzis or any inconvenience over which the Agent has not control. 13) Hot Tubs Use Hot Tub at your own risk! If your property includes a hot tub, special instructions for its use apply. Failure to abide by these rules will result in charges to your damage deposit. Please do not turn off or unplug the hot tub. All hot tubs are serviced weekly. Please do not add anything to the water including chemicals, soaps, bath oils, etc. Take special care in removing the cover, and leave the cover on when not in use to enable the tub to heat property. Make sure the cover is secure before leaving the tub as high winds may blow the cover off. The hot tub be checked upon your departure, and any damages or extra cleaning will be charged to your damage deposit. 14) Pets For properties that allow pets there is a $50 non-refundable Pet Fee. Unauthorized pets are considered to be a material breach and can result in a termination of tenancy without refund. 15) Long Distance Phone Calls and Pay-Per-View Television Telephones and Televisions are provided in all of the vacation homes for your convenience and comfort. Local calls and regular TV programming come at no additional cost to you. All long-distance phone calls and pay-per-view television shows must be charged to your own charge accounts. 16) Items Left Please make every effort to gather together all personal articles, movie rentals, cell phone chargers or other items prior to your departure. A $25 service charge plus packing and postage will be charged to return items left behind. 17) Owners Closets and Locked Areas Any locked closets or drawers or other areas labeled for the Owner are reserved for storage of the Owners private property. They are absolutely not included in the property rental. 18) Entry The Agent or their representatives reserves the right to enter the property during reasonable hours for repair, care or management of the property. 19) Smoking All properties are NON SMOKING. If evidence is found that smoking has occurred in the property there will be an excess cleaning charge of $150 for deodorization. 20) Air Conditioning Because of cooler temperatures at mountain altitudes, not all properties are equipped with air conditioning. Agent is NOT responsible for weather conditions at time of tenancy, and there will be NO refunds or switching of properties due to lack of air conditioning. v. 7/2012

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