NO

QUESTIONERY (CUSTOMER SATISFACTION) Which kind of account do you hold? D o you feel that the procedure to open an account with the bank was difficult. Are you satisfied with your financial Transaction with the bank? Do you always get prompt service Whenever you visit the branch? Do you agree that minimum account limit, is not high and easy to maintain?

PAGE NO.

1.
2.

3.

4.

5.

1. Which kind of account do you hold?

Sales

20%

saving deposit A/C fixed deposit A/C 12% 60% 8% current deposit A/C recurring deposit A/C

From the above diagram we found mostly using:-

Saving Deposit Account (60%), Fixed Deposit account (8%), Current Deposit account (12%), Recurring Deposit Account (20%).
Mostly customer use saving deposit account because they get 4 % Interest on half bases account and these

is used by middle class person. Fixed accounts 8% because mostly believes in saving for some purpose, Current deposit account 12% because mostly current account are holded,By Business man and Recurring Deposit account 20% because mostly People get little more interest.

Let see table

OPTION CUSTOMER ( 25 ) REPONCE (25 out of)

Perchantage ( %)

Saving Deposit A/c Fixed Deposit A/c Current Deposit A/c Recurring Deposit A/c

25 25

15 02

60% 8%

25

03

12%

25

05

20%

2. Do you feel that the procedure to open an account with the bank was difficult?

Sales

40%

yes to certain extend

60%

No it was easy

From the above diagram, the customer the procedure to open an account with the bank was difficult this question has two option 1.yes to certain extend, 2. No it was easy, so mostly (60 %) customer replied that yes to certain extend and anther (40%) replied that no it was easy.

From the overall service the customer some customer told that, yes to certain extends because this customer account opening process is very long. And some customer told that, no it was easy because this Customer account very simple process to the account and some Customer said it was easy because, bank employee are very helpful, That why it was easy.

Now we will see table Option Customer (25) Response Perchantage ( %)

60 %

Yes to extend

certain

25

15

No it was easy

25

10

40%

3. Are you satisfied with your financial service with the bank?

Series 1
40 35 30 Axis Title 25 20 15 10 5 0 Series 1 very satishfied 40 statishfied 20 Disssatisfied 20 somewhat satishfied 20

From the above diagram, the financial service with the bank, customers are satisfied, very satisfied, dissatisfied, somewhat satisfied. Customer replied that(40%) customer is very satisfied, (20%) customer satisfied, (20%) customer dissatisfied

(20%) customer somewhat satisfied.

From the overall service some customer are very satisfied because the bank provide different types of service, service is very good that why I like this bank financial service. 20% customer said that, in this bank provide facility is good, nothing any default and good employees. Another 20% customer said that nothing different facility to another bank, that why they are dissatisfied and another 20% said somewhat satisfied because they keep charges on every services.

Now see table

option Very satisfied Satisfied Dissatisfied Somewhat satisfied

Customers (25) 25

Response

Perchantage (%) 40%

10

25 25 25

05 05 05

20% 20% 20%

4. Do you always get prompt service whenever you visit the

branch? Series 1
60 50 40 Axis Title 30 Series 1 20 10 0 Always Often Axis Title Never Sometimes

From the above diagram the customer get prompt service whenever you visit the branch. The option is always, after, sometimes, never. Customer replied that 48 %told that Always,

40 %told that after, 8 % told that never, 4 % told that sometimes. From the overall service provide the bank is mostly customer Said always because every time bank give better service to the Customer, and some said that after because some time printer and Electronics device defaulted. Another 8% told that never because Some time employees not there and doing another works then Crowed was increasing. And anther told that sometimes same rezone Gave not proper electronic device.

NOW WILL SEE TABLE:option Always After Never Sometimes Customers (25) 25 25 25 25 Response Perchant age (%) 48% 40% 8% 4%

12 10 08 01

5. Do you agree that saving account limit is not high and easy to maintain?

series 1
40 35 30 25 20 15 10 5 0 strongly agree Agree Disagreed strongly agree series 1

From the above diagram, the question is Do you agree that minimum account limit, is not high and easy to maintain. The option is strongly Agree, Agree, Disagree, and strongly disagree. Customer replied that (40%) customer said strongly agree

(20%) customer said that Agree. (28%) customer said that Disagreed. (12%) customer said that strongly disagree. From the above overall service, mostly customer said strongly agree because account limit is not high and easy to maintain that why. another said that agree because some account limit is not high exsaving a/c -Easy to maintain Also this account. Another said that disagreed because some process is not easy to maintain.

Now see Table:option

strongly agree

Customers (25) 25 25 25 25

Response 10 05 07 03

Perchantage (%) 40% 20% 28% 12%

Agree. Disagreed. Strongly disagree.

6 How many perchantage are you with the services provided by the bank?
70 60 50 Axis Title 40 0.6 30 20 10 0 0 TO 25 % 26 TO 50% Axis Title 51 TO 75 % 76 TO 100% 0.4 0.2 0 1.2 1 0.8