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As modern firms are increasingly being driven by customer relationships, fuelled by the explosion in information, collaboration and mobility, the impetus is on CIOs to improve business performance and deliver growth by making smarter IT investments and successfully managing the complexities of disruptive technologies with the data they have at their disposal.
13th March 2012 | Andaz, London
On 13 March, a distinguished line-up of experts met at the Andaz Hotel in London to explore the megatrends that are transforming strategic priorities and the technological innovations that are enabling senior technology leaders to deliver business value. Speaking at the FT CIO and Technology Leaders Forum - Managing IT complexity to achieve competitive advantage were Paul Taylor, business technology and telecoms editor, Financial Times; Cathryn Riley, chief information officer, Aviva; Ian Alderton, chief information officer, corporate banking, RBS; Bryan Glick, editor in chief, Computer Weekly; and Srinivas Koushik, vice president, strategic enterprise services, worldwide applications and business services, Hewlett-Packard Company. The leaders forum was opened by Paul Taylor, whose welcoming remarks focused on the latest primary trends within business and technology; highlighting how CEOs are now requesting that smartphones and tablets can be securely connected to the network in light of the consumerisation of IT. Paul added that the cloud is critical for technology leaders in ensuring operations run more smoothly and efficiently. Another priority is big data, and how information is used to better understand the customer and spot trends. In the opening keynote address, Cathryn Riley examined how the digital revolution is transforming customer behaviours, employee expectations, and the way organisations operate. CIOs now play a critical role within the executive board and in influencing organisational strategy, as innovation leads to the creation of new business models and distribution channels. According to Cathryn, not only are we seeing in a sense a paradigm shift around technology, but very much the exploitation of that technology for business value and for growth. Cathryn identified data analytics, social media and mobile, and the convergence of all three areas, as key opportunities and challenges for businesses. Social media is changing the way that businesses engage with customers and employees, and effective data analytics ensures that a unique customer experience can be offered. This, combined with the growing numbers connecting to the internet and to mobile devices, is creating new value chains that businesses can exploit. Successful organisations are those that adopt technology-led models that improve performance. In a challenging economy, facing capital constraints and many other issues, it is the ability to innovate for value that becomes paramount to sustained success, stated Cathryn, not innovation for innovations sake.
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CIOs must incorporate technical skills with business expertise, in order to foster an environment of innovation and drive new revenue streams. You can really influence not only the IT strategy of organisations, but the business strategy, and can become the architect that fundamentally re-engineers those business processes and creates those models, stated Cathryn, citing instances in which Aviva is increasing productivity, encouraging new ideas and leveraging technology trends through global collaboration platforms. There is a rich source of innovation and ideas amongst the employees and customers that you regularly deal with, and it is a fantastic way of harnessing that to create business value, Cathryn concluded. Following the opening keynote address, the panel debated the common themes that are pertinent to technology leaders when facing cost, operational and regulatory burdens. All panellists concurred that there is an overall desire to reduce complexity, and a need to implement simpler and more defined operating models. Bryan Glick, referencing Cambridge University research, identified commoditisation - influenced by the technology trends that are causing major changes in society and business - as being an enabler of innovation. Bryan added, we are right in the heart of a real inflection point in the development of IT, leading Srinivas Koushik from HP to point out that true innovation lies in leveraging technological advances as business trends into the marketplace, in order to gain a competitive advantage. Peter Taylor speculated that businesses can differentiate themselves by the services that they offer within a layered technology provision, resulting in Ian Alderton observing that those things that will deliver value we want to keep close to heart, anything that is a commodity has a potential to be put on the cloud. Contemplating the issues raised by Cathryn, the panel participants noted that the balance of power is shifting in IT, moving from a traditional mindset to one that uses the relationship between technology and the user to drive change. The panel was asked whether the next generation of Millenials who are used to yammer, twittering and messaging, will , result in the death of email in business. The panellists on the one hand agreed that the popularity of employee microblogging and the monitoring of customer activity, if combined with an organisational change management programme, can lead to business improvement and the development of products and services by tapping into new mindsets. However, businesses must be willing to communicate with customers in any way the latter chooses, be it face-to-face, online or by email. Our customer base is changing, their dynamics are changing, their expectations are changing and we have to respond to that, as Ian noted. The fragmentation in the tools available to maintain relationships transcends to business, and unified communications as referred to by Cathryn is a means of bringing disparate channels together. Businesses must strive to harmonise the information collected from customers and employees, irrespective of the channel being used. Srinivas emphasised the importance of social intelligence, and the use of analytics to leverage the information collected from internal and external sources in a profitable and secure manner, particularly as data visibility rules become more stringent. After taking questions from the audience and reflecting on a series of topical issues from the benefits of information classification methods for security in the cloud to ensuring that the workforce is skilled for implemented change mechanisms through training, development and rewards, the forum drew to a close with the conclusion that CIOs as business leaders should be enablers and not gate-keepers, and have the power to change reality and perceptions in these innovative times.
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When asked about social collaboration, Jeroen stated that every leading consumer business is involved with social networking; the next step is mining all collected insights and linking them with other available data. Srinivas added, the social element is one component but tying it back into the data that you have within your organisation and how you gain those insights and act on them is critical. Daniel admitted to a mixed experience of social media within GlaxoSmithKline, stating that younger and early-adopters of this technology are more likely to participate than older employees, which may skew findings. The panel was then asked which skills are considered to be the most important for its IT talent. According to Daniel, for technologists the one skill that is emerging as being relevant is that of negotiation. Jeroen identified the importance of business partnering, stating that employees are expected to collaborate and create a common team that works towards organisational objectives. Communication skills are just as important as technology skills these days. Srinivas from HP noted, we need a lot more people who can actually listen, understand and start coming up with solutions and negotiate at the same time. It is not just about technical skills. After taking questions from the audience and reflecting on a series of topical issues, ranging from the benefits of identifying and outsourcing non-critical processes, the need for vendors to take a more proactive approach, the importance of engaging with all links in the value chain to ensure everyone feels part of the business strategy, to the benefits of crowd-sourcing, the forum drew to a close with the conclusion that CIOs need to achieve a balance between a high vision and extreme discipline to achieve simplification and harmonisation within processes and meet business objectives.
CIOs must protect the data now that value chains are being disrupted. Allianz Deutschland favours private clouds over public ones in order to balance the value of customer information and data security with the business need for speed-to-market. Another challenge for technology leaders is to optimise the benefits of virtualisation, internal social networks, bring your own device tendencies, and other innovations in order to increase productivity and reduce process complexities and costs. I believe a lot in standardising product modelling and concepts - I think a lot of it is about being strong enough to do a standardised approach on various key processes across different lines of businesses. It all starts with the data model. Once we have clear rules and a set up for the data model, the rest is quite simple, Alexander concluded. Following the opening keynote address, the panel observed that it is no longer possible to separate the business and IT, and data plays a key role in globalising and humanising processes. According to Derek Miers, you need to be prepared to go beyond technology in terms of the conversations you have with executives and customers who dont care about your processes. They care about the outcomes that processes are going to deliver, and they care about the business results. The challenge for CIOs is how data is used in the execution of processes, and getting the skills needed to ensure long-term commitment and success. Massimo Pellegrino from HP discussed the importance of integrating unstructured and structured data and the resulting complexities of managing information in real time. Massimo noted, for unstructured data you have to think in a completely different way. The objective is to extract meaning from all data and merge this information with other data that is more structured in nature. Jens Pape concurred, stating that information is a key element of Xings business strategy, which aims to be data-centric, and it is data that drives the organisations architecture and applications. The panel also explored how communication with internal and external sources can assist organisations in achieving innovation in operations and product development. By dedicating one week every two months to innovation, Xing is able to generate, test, implement and integrate between fifteen and twenty projects in a short space of time, leading to motivated employees and increased efficiencies. Jens observed that developers are essential to new product creation, more so than customers at times. Hewlett-Packard utilise global labs and workshops to facilitate brainstorming discussions around specific innovation trends such as mobility, the cloud, social intelligence and big data. Co-innovation with customers is critical, as highlighted by Massimo, with online communities, social networking and crowd-sourcing cited as being effective mechanisms for generating information and developing new products and services. Privacy requirements must be met, but once authorisation is attained, merging information from multiple sources enables organisations to segment the customer base and create richer profiles. All panellists agreed that engagement from all sides is imperative, leading Alexander Vollert to point out, we invest a lot of money in just trying to understand our customers. And that is where the whole employee engagement and change processes are absolutely crucial. After taking questions from the audience and reflecting on a series of topical issues from data protection and privacy concerns and the impact they have on information management to technology leader experiences of driving change through the business and the importance of CEO support, the forum drew to a close with the conclusion that CIOs must identify where they can create value, and act as a facilitator in making things happen by effectively leveraging available data.
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Joe Norburn added that as a consequence of the new digital age, technology leaders must bring the front, back and middle offices together through IT, yet stressed that innovation should not be adopted for the sake of it but should be a practical and well considered strategy. Mike Fitzgerald from HP pointed out that CIOs must be involved with the decision-making and strategy development process, and declared that the conversation should be about how IT fits into the business operating model of the future. Joe concurred, noting if you are not in the room then you do not have a voice; if you dont have a voice then you are not adding value. Ade added that conditions that enable technology leaders to become co-creators of the business strategy include a hyper-competitive market, senior management that understand the importance of IT, and a CIO that gets business. Whilst the next generation of board members will be more technically-savvy, CIOs as innovators still have a very important role to play and must be seen as the source of innovation. We as CIOs need to see external events that become a boardroom agenda, which then become a strategic imperative. We all sit on that value chain and that value chain is increasingly event-driven, Joe stated. On being asked where business innovation comes from, the panel agreed that though it is technologically driven, ultimately all departments within an organisation have a responsibility and an accountability to add value. Mike noted, it is absolutely important that you partner with the key opinion makers for perspective in a company and see where they are heading and where you can support them with innovation, and talk to them on a regular basis in a language they understand. Partnership, and the building of trust between parties is necessary to create a space for smart ideas and change. Whilst debating big data, the panellists concurred that the term itself can be a vague concept but what is critical is information management and how data from multiple sources can be integrated in real-time and analysed to create a competitive advantage. After reflecting on a series of topical issues, from how innovation can be an effective solution to driving down costs, to the use of social collaboration for internal communications, and the security, authorisation and culture challenges of allowing employees to use their own devices and technologies, the forum drew to a close with the suggestion that CIOs need to position themselves as part of the innovation agenda and to be the ones that introduce disruptive technologies to senior management. Ade concluded that the role of technology leaders is gravitating towards collaboration and information management, and opined, we are the lynchpin between the consumers of new technologies and the providers of new technologies and if that link in the chain is weak, it weakens every aspect of how business and society gets value from its IT investments.
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Speaker Biographies
13th March 2012 | Andaz, London
Paul Taylor
Business Technology and Telecoms Editor
Financial Times
Paul Taylor is the FTs New York-based Business Technology and Telecoms Editor. He is responsible for The Connected Business section of the FT and a regular writer for both the newspaper and FT.com. He also writes a How To column on technology for SMBs. In his 35 years at the FT, Paul has been local government correspondent, assistant news editor, Americas page editor, New York correspondent, foreign news editor, SE Asia business correspondent and management writer. He was the FTs UK-based IT correspondent for most of the 1990s and launched the FTs Personal Technology column in 2002. Paul left the FT briefly in 2000 to help found a web-based technology analysis start-up and moved back to New York, where he is based now. He has long had a passion for technology and computing and readily admits to being a gadget and gizmo freak and a bit of a geek . Born in Liverpool in 1953, Paul graduated from Oxford University with a degree in Politics, Philosophy and Economics and has a postgraduate diploma in journalism from Cardiff University.
Srinivas Koushik
Vice President, Strategic Enterprise Services, Worldwide Applications and Business Services
Hewlett-Packard Company
Srini is an innovative and dynamic team leader, comfortable with complexity and the management of process and technology at the executive and board levels. He possesses a diverse skill range and is able to rapidly adapt, mobilise, motivate and sustain teams, as well as drive focus and deliver results to time and cost. Prior to his role at HP, Srini was Senior Vice President and Chief Information Officer at Nationwide Insurance. During his tenure at Nationwide, he drove the design and implementation of a cutting edge Business Analytics environment, a first of a kind banking environment based on Cloud Computing, a large scale transformation of the companys infrastructure to use server, storage, network and desktop virtualisation, and one of worlds first CMMi Level 3 Application Development Centers built using Agile methods and lean software development techniques. Srini was also previously Vice President and Worldwide Architecture Practice Leader at IBM. He was appointed as an IBM Distinguished Engineer in 1998 and elected to the IBM Academy of Technology in 1999. Srini has had a highly decorated career that includes being named an Elite 8 CIO by Insurance and Technology, a Top 25 CTOs by Infoworld in 2004, and one of the Top 10 All Stars in the Financial Services Industry by TechDecisions in 2007.
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Aviva
Cathryn was appointed Chief Information Officer at Aviva plc in May 2011 after having served in a number of executive roles within the Aviva Group. In a wide ranging career covering human resources, customer services, operations and general management, Cathryn has worked for British Coal, British Airways, Coopers & Lybrand and BUPA before joining Aviva in 1996. Cathryn also joined the Board of Equitable Life in August 2009 where she continues to chair the Remuneration Committee.
Bryan Glick
Editor-in-Chief
Computer Weekly
Bryan is editor in chief of Computer Weekly, responsible for managing and developing the team producing all computer Weekly editorial content, including the web site, weekly digital magazine, blogs, video, podcasts, web seminars, social media, face-to-face events, community and the CW500 IT leadership group. Before joining Computer Weekly in November 2009, Bryan was editor of a rival publication, Computing, where he had worked since May 2000. Prior to becoming a journalist, he worked in the IT industry for more than 10 years, for companies including ICL, Intentia (now part of Lawson Software) and Thomas Cook.
Ian Alderton
Chief Information Officer, Corporate Banking
RBS
Ian Alderton is a Chief Information Officer with abundant business successes, including the recently accredited prestigious title CIO of the Year 2011 by Banking Technology. His field of expertise encompasses Customer Led Innovation, Organisational Transformation, Information Technology Trend Strategies, Strategic Management and Business growth into new markets and geographies. As the Chief Information Officer for RBS (Corporate Banking), Ian established the technology vision and strategic plan, transforming organisational performance and supporting multi-billion pound revenues to deliver significant and highly focused results. Prior to joining RBS, Ian was the European Chief Information Officer for Wachovia Bank where he and his team achieved the Thomas Keene award for the Best Trading Technology.
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Speaker Biographies
15th March 2012 | Intercontinental Amstel, Amsterdam
Paul Taylor
Business Technology and Telecoms Editor
Financial Times
Paul Taylor is the FTs New York-based Business Technology and Telecoms Editor. He is responsible for The Connected Business section of the FT and a regular writer for both the newspaper and FT.com. He also writes a How To column on technology for SMBs. In his 35 years at the FT, Paul has been local government correspondent, assistant news editor, Americas page editor, New York correspondent, foreign news editor, SE Asia business correspondent and management writer. He was the FTs UK-based IT correspondent for most of the 1990s and launched the FTs Personal Technology column in 2002. Paul left the FT briefly in 2000 to help found a web-based technology analysis start-up and moved back to New York, where he is based now. He has long had a passion for technology and computing and readily admits to being a gadget and gizmo freak and a bit of a geek . Born in Liverpool in 1953, Paul graduated from Oxford University with a degree in Politics, Philosophy and Economics and has a postgraduate diploma in journalism from Cardiff University.
Srinivas Koushik
Vice President, Strategic Enterprise Services, Worldwide Applications and Business Services
Hewlett-Packard Company
Srini is an innovative and dynamic team leader, comfortable with complexity and the management of process and technology at the executive and board levels. He possesses a diverse skill range and is able to rapidly adapt, mobilise, motivate and sustain teams, as well as drive focus and deliver results to time and cost. Prior to his role at HP, Srini was Senior Vice President and Chief Information Officer at Nationwide Insurance. During his tenure at Nationwide, he drove the design and implementation of a cutting edge Business Analytics environment, a first of a kind banking environment based on Cloud Computing, a large scale transformation of the companys infrastructure to use server, storage, network and desktop virtualisation, and one of worlds first CMMi Level 3 Application Development Centers built using Agile methods and lean software development techniques. Srini was also previously Vice President and Worldwide Architecture Practice Leader at IBM. He was appointed as an IBM Distinguished Engineer in 1998 and elected to the IBM Academy of Technology in 1999. Srini has had a highly decorated career that includes being named an Elite 8 CIO by Insurance and Technology, a Top 25 CTOs by Infoworld in 2004, and one of the Top 10 All Stars in the Financial Services Industry by TechDecisions in 2007.
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PostNL
Following studies in Business Information Management, Marcel Krom started his career in IT with programming and information analysis, and became a manager in 1992. Since then he has worked as an IT Manager, Consultant, Sales Executive, Commercial Director, and IT Director within different companies and within PostNL. He was promoted to General Manager of Cendris (a subsidiary of PostNL) and since the end of 2009 is the CIO of PostNL. Marcel Kroms major areas of responsibilities include the support of innovation within the company, and to embed a new culture of self supporting professionals within the IT organisation. Mr. Kroms expertise is alignment, cooperation in large companies, change programs, strategy, innovation and product development. He has been an IT professional for over 20 years and has been active in all different aspects of IT. His most important concern is how IT can benefit the business in all fields. Acceptance is the multiplier which will impact effectiveness the most.
Daniel Lebeau
Vice President of Management and Information Systems
GlaxoSmithKline Biologicals
Daniel Lebeau joined GlaxoSmithKline (GSK) Biologicals as Head of IT in September 2000. GSK Biologicals is the global market leader in human vaccines with a revenue of 5 billion and a market share of 25%. In 1984, Daniel graduated with a degree in Engineering Sciences from the Polytechnic Faculty of Mons, Belgium. In 1991, he was awarded a PhD in Plasma Physics from the same faculty. Daniel also holds a Diploma in Management from the Universit catholique de Louvain (UCL), Belgium. From 1991 through to 2000, Daniel held a number of important roles at Kraft Foods Belgium, including Logistics Manager and Information Systems Manager. In 2009, Daniel was named among the top 50 global CIOs by InformationWeek. The following year, he was elected CIO of the Year by a jury of Belgian IT professionals. In 2011, Daniel was awarded European CIO of the Year by a panel of judges from INSEAD. He was also named in the 2011 list of 25 Top Information Managers, as chosen by Information Management Magazine.
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Speaker Biographies
15th March 2012 | Intercontinental Amstel, Amsterdam
Jeroen Tas
Executive Vice President and Chief Information Officer
Philips
Jeroen Tas is Executive Vice President and Chief Information Officer at Philips. Jeroen joined Philips in April 2011 with an entrepreneurial background in businesses and technology. Jeroen leads the IT organisation worldwide and he and his team are evolving IT to become a fundamental enabler of growth for Philips. Before joining Philips Jeroen Tas was operating partner at Exigen Capital. During 2010 he restructured Exigen Services, an IT Services company with centres in Eastern Europe, as interim CEO. Earlier Jeroen was co-founder and served as vice-chairman, president and COO of MphasiS and Information Technology (IT) and Business Process Outsourcing (BPO) services provider with revenues of over $1 billion. MphasiS was acquired by EDS (an HP company) in June 2006. At EDS he has led the Global Business Operations and the Global Competency Centres in India, Latin America, China and Egypt for the $6Bn+ Applications Services. Before starting MphasiS he was with Citibank, heading Transaction Technology Inc., a subsidiary of Citigroup that delivered technology-based financial products. He has worked for Digital Equipment and Philips in international marketing and project management positions in the USA, Europe and Asia.
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Financial Times
Paul Taylor is the FTs New York-based Business Technology and Telecoms Editor. He is responsible for The Connected Business section of the FT and a regular writer for both the newspaper and FT.com. He also writes a How To column on technology for SMBs. In his 35 years at the FT, Paul has been local government correspondent, assistant news editor, Americas page editor, New York correspondent, foreign news editor, SE Asia business correspondent and management writer. He was the FTs UK-based IT correspondent for most of the 1990s and launched the FTs Personal Technology column in 2002. Paul left the FT briefly in 2000 to help found a web-based technology analysis start-up and moved back to New York, where he is based now. He has long had a passion for technology and computing and readily admits to being a gadget and gizmo freak and a bit of a geek . Born in Liverpool in 1953, Paul graduated from Oxford University with a degree in Politics, Philosophy and Economics and has a postgraduate diploma in journalism from Cardiff University.
Massimo Pellegrino
Vice President, Strategy and Portfolio Lifecycle Management Strategic Enterprise Services
Hewlett-Packard Company
Massimo Pellegrino has the responsibility of Worldwide Strategy and Portfolio Lifecycle Management for Strategic Enterprise Services. This organisation is focused on designing and developing Information Management and Analytics, Cloud, Mobility and Security services. In his previous role, Massimo led the Enterprise Information Solutions (EIS) division in HP Enterprise Services. The organisation has the objective of providing HP clients with enterprise information intelligence solutions to solve some of their most pressing business problems. Massimo is an inspired leader who has both the credentials and passion required for building an empowered organisation focused on establishing HP as the undisputed leader in the information management space. He has two decades of management experience in IT and Professional Services. Previously, Massimo held the position of VP and General Manager of BIS in EMEA where he directed HPs Business Intelligence effort with great success. Prior to joining HP, he held the position of Area Vice President for Southern Europe, Middle East and Africa at NCR/Teradata where he developed data warehousing growth strategies by country for the telecommunications, financial services, retail and manufacturing industries.
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Speaker Biographies
20th March 2012 | Steigenberger Frankfurter Hof, Frankfurt
Dr. Alexander Vollert
Member of the Board
Allianz Deutschland AG
Alexander Vollert is a Member of the Board of Management and COO of Allianz Deutschland AG. He has headed the functions Organisational Management (Betriebsorganisation) and Information Technology since the beginning of 2011. Formerly, he was with McKinsey & Company as a consultant and partner. During that time he mainly served financial institutions in various transformational programs. Prior to working as a consultant, Alexander studied industrial engineering and management science in Karlsruhe, Germany. He holds a doctoral degree in business administration. His research field was option pricing theory and its application to strategic valuation of companies. In addition, he worked as a freelance consultant in risk and quality management.
Jens Pape
Chief Technological Officer
Xing AG
Jens Pape has been Chief Technological Officer (CTO) at XING AG since March 2011. In this capacity he is responsible for driving the platform from a technological perspective, for ensuring its smooth operation, and for realising new features along with project management work. Before taking up this position at XING AG, Jens Pape was Vice President Online at Telefnica o2 Germany where he was responsible for turning the company into an online-centric business. In this role he reported directly to the CEO. Prior to this position, Jens was CIO and member of the board at Hansenet, during which time he was responsible among other things for migrating AOL customer data to the Hansenet environment. Before becoming CIO, Jens, a qualified engineer, held the position of CTO and member of the board at AOL Deutschland for a number of years.
Derek Miers
Principal Analyst
Forrester Research
Derek serves Business Process Professionals. He is an internationally recognised expert in business process management and organisational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organisations, and NGOs. Dereks research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business process management (BPM); business process improvement; business transformation; and organisational change. He places special emphasis on an outcome-based, customer-focused approach. Derek is a well-known keynote speaker and chair of major BPM conferences. As co-chair of BPMI.org, he helped merge the organisation with the Object Management Group (OMG).
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Financial Times
Ade McCormack has been an opinion columnist with the Financial Times since 2004. His focus is on advising business leaders on IT matters. He is the author of a number of books including the IT Value Stack - A Boardroom Guide to IT Leadership which was critically , acclaimed by Nick Carr, former editor of Harvard Business Review - Ade McCormack sounds a much-needed clarion call for IT to grow up and become a mature business function. He is also a visiting lecturer at MIT Sloan School of Management where he lectures on digital leadership as part of the MBA programme. He also helps organisations prepare for the digital economy through his eWorld Academy (www.eworldacademy.com). Ades IT Beacon blog (www.itbeaconblog.com) was recently short listed by Computer Weekly magazine as one of the most influential blogs in respect of the CIO.
Mike Fitzgerald
Vice President, Strategic Enterprise Services (SES) - EMEA
Hewlett-Packard Company
Michael leads HPs Strategic Enterprise Services EMEA unit covering the up-front consulting disciplines and domains necessary to facilitate successful Business and IT Transformation. Michael is a senior practical strategist used to leading the assessment, design and successful execution of large scale transformations. His 11 years in HP has included establishing successful consulting practices the most recent centered on HPs Transformation Framework the integrated suite of IP, methods and know-how that enables for clients to truly exploit HP as a Strategic Partner for change. His leadership in client programs includes transforming front line citizen services in the UK Department for Work and Pensions; the introduction of IT Shared Services to 140,000 users serving 26 million customers. Strategic Transformation interventions include; re-purposing elements of the National Program for IT (UK NHS) and the Defence Information Infrastructure program the largest Information Infrastructure program in Europe. Prior to HP Michael worked for BMWs Softlab in EMEA and South Africa leading programs to help transform blue chip IT Operating Models and ways of developing and maintaining applications; creating new business units; a period as Global Marketing Director and Executive responsible for a post merger integration and strategy within the UK.
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Speaker Biographies
27th March 2012 | Widder Hotel, Zurich
Tobias Rlz
Head of IT Workplace & Application Services
Hilti Corporation
Tobias Roelz has been working for Hilti since 2008. Tobias is Head of workplace and application services and with that responsible for the Hilti wide application, client, workplace and communication infrastructure. He focuses on the strategy and the implementation of new, innovative infrastructure strategies like Bring your own Technology and miscellaneous cloud computing initiatives. Previous to Hilti Tobias spent 10 years in different IT management functions for the automotive supplier Continental in Germany and China. Tobias studied computer science and business administration at a private university near Hamburg.
Jochen Schneider
CIO
Zrcher Kantonalbank
Since September 2009, Jochen Schneider has headed the organisation of the Information Technology unit at Zrcher Kantonalbank. In this capacity, he is also the CIO and chairman of the IT steering committee of Zrcher Kantonalbank. His career has led him from a position as Key Account Manager at IBM Deutschland, Program Manager at Smart, Head of IT and Member of the Management Board at Swisscomand PostFinance and finally to Zrcher Kantonalbank.
Joe Norburn
Head of Client and Front-Office solutions
Coutts
Joe joined Coutts, Wealth Division of RBS group in October 2011 as Head of Client and Front Office Solutions. He has an impressive track record working over the past 18 years in banking and security in the online environment. Prior to Coutts, he worked at IdenTrust, where he spent five years as Managing Director for EMEA & Asia Pacific and Global Head of Customer Relationships. Prior to that, he spent nine years working in a number of digital roles within the Royal Bank of Scotland Group. Joe is married with two girls and holds an MBA.
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Organisers
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Todays emerging IT technologies offer exciting new possibilities to evolve, compete and grow. Businesses can increase their agility by harnessing the power of real-time data, by connecting through mobile applications and by embracing the efficiencies of the cloud. Just some of the ways HP Enterprise Services is helping clients to transform their applications and their businesses. We work in partnership with clients to deliver application services, solutions and consulting to more than 1,000 organisations worldwide, supporting more than one million applications. With almost 50 years of experience, we know what it takes to optimise information assets and transform outdated applications into modern, agile assets that improve business performance and deliver real results. www.hp-applications.com
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